Naturo Natural Pet Food Reviews

Name: Naturo Natural Pet Food
Address: 40 CORRIGAN HILL, , DUNGANNON, DUNGANNON
Rating: 4.85

4.9 Rating 10,462 Reviews

97 %

of reviewers recommend Naturo Natural Pet Food

4.9

Based on 10,462 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 433 4522

Email:

mpf.marketing@macklepetfoods.com

Location:

40 CORRIGAN HILL, , DUNGANNON
DUNGANNON
BT71 6SL

Naturo Natural Pet Food 5 star review on 20th February 2024

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food is great but bulk packing needs improving consideraibly.”

Helpful Report

Posted 2 years ago

“Purchased packs of 12 but not an equal amount of flavours .. predominantly 6 x chicken, 3 x duck and 3 x turkey (and three of which were dented!). Otherwise my dog likes the food.”

Helpful Report

Posted 2 years ago

“Everything is fine but I am giving average review because of the packaging of dry food. When I buy is from Tesco it's a re-sealable plastic bag..while when I bought from naturo directly, the package delivered where paper bag with oil all around in bottom. I cannot reseal and bag is not water resistant too”

Helpful Report

Posted 2 years ago

Hi Abhishek, Thanks for getting in touch and for supporting Naturo Pet Foods. Our new 2kg Bag is made from paper and is now 100% recyclable. This change has helped Naturo become more sustainable for the future of our planet. 🐾 We are sorry you were disappointed with the quality of the new bag and we would appreciate it if you can email us directly with any images of the bag and with more information, we would be more than happy to investigate this matter. Many Thanks, Kerrie

Posted 2 years ago

“Great food for my dog. Healthy and she likes it. Find it annoying that I buy a month's supply from the manufacturer but I pay more than I do if I buy one packet from Ocado. Any additional middleman making profit but it is cheaper? Two stars deducted.”

Helpful Report

Posted 2 years ago

Hi Kevin, Thank you for your review. We are aware of price differences across the marketplace and unfortunately, retail prices are at the individual retailer’s discretion. Our website pricing remains competitive and includes the luxury of having products delivered to your door via courier within 3 working days – saving you from carrying them from the supermarket! We also offer regular promotions throughout the year on the website. We appreciate your comments and welcome customer feedback to improve our products and offerings. Please let us know if you have any other queries or suggestions and we would be more than happy to help. Many Thanks, Kerrie

Posted 2 years ago

“As usual the delivery was quick after placing the order. All the other occasions I have received the order there have been no problems. This time however practically all of the 36 cans had a dent of some kind, some quite deep. So a little disappointed on this occasion.”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you for getting in touch and for bringing this to our attention, we are sorry you have received your order in this condition and please be assured this is not the usual high-quality Naturo Standard. If you can please contact our customer service team at customercare@naturopetfoods.com, we would like to look into this matter for you. Many Thanks

Posted 2 years ago

“Delivery service poor l had to follow up our order with Customer services as dpd had not received the goods. It took 9 days for delivery from ordering. I spoke to Naturo CS who were great and the dog food was with me within 2 days.”

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Posted 2 years ago

Hi Philip, Thank you for your review of your order and once again we are sorry your order was delayed. We are pleased our Customer Service Team were able to resolve this matter for you and we trust your next order will arrive safely and without delay. Many Thanks

Posted 2 years ago

“My pup loves this mixed with his kibble on an evening, only downside is the lack of supply, couldn’t get it from my local store, had to buy in bulk from suppliers who at the time were also sold out!”

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Posted 2 years ago

Hi Paula, Thank you for your review and recent order from Naturo Pet Foods. We are sorry our website was temporarily out of stock and we apologise for any inconvenience this may have caused. This product is currently back in stock and available once again on our website.

Posted 2 years ago

“The food is good, but packing and delivery by DPD is extremely poor. I have only once received undamaged cans, as they used air filled plastic bags, rather than squashed paper for packing. In spite of box saying fragile handle with care DPD drivers just drop the box on the door step damaging the content. Naturo MUST use plastic air filled packing bags AND use a reliable delievery service.”

Helpful Report

Posted 2 years ago

Hi Malek, Thank you for your review and for bringing this matter to our attention. Please be assured, we have raised this matter with DPD directly and we are also reviewing our protection within the boxes for all online deliveries. Once again, we are sorry you have received your order in this condition and if we can help with anything else, please let us know. Many Thanks

Posted 2 years ago

“Bought initial tinned dog food to try! Not had time yet to introduce into diet!”

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Posted 2 years ago

Hi Joan, Thanks for your review of your recent order. We trust your pet has enjoyed the Naturo can range and if we can help with anything else, please let us know. Many Thanks

Posted 2 years ago

“Not a bad food just too much gravy meaning you have to feed more.”

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Posted 2 years ago

Hi Daphne, Thank you for getting in touch and for your feedback regarding our Herb Gravy Range. We are sorry you feel this product has too much gravy however we have also released a Herb Jelly product within our can range which you may prefer. If we can help with anything else, please let us know. Many Thanks

Posted 2 years ago

“I am very glad that I can order and pay for my dog's food over the phone, it just takes a long time to be delivered.”

Helpful Report

Posted 2 years ago

Hi Patricia, Thank you for your ongoing support of Naturo Pet Foods. We are sorry to hear your order was delayed in transit and took longer than normal to be delivered. We trust this has been an isolated incident however if we can help with anything else, please contact customer service and we will raise this matter with DPD. Many Thanks

Posted 2 years ago

“I’m very pleased with the service and product. My dog enjoys the food. However, we chose this company because it’s a family business and the packaging is recyclable, to our disappointment the dried food is now in plastic bags rather than paper. I can see this new packaging is resealable but really couldn’t we just keep the paper and use a peg to keep it close. I store ours in a dog bin. I will now look for alternative food. Shame.”

Helpful Report

Posted 2 years ago

Hi Elaine, I can confirm the Naturo Dry range is now in paper bags. The order you received was the end of our plastic dry bag range, as we did not want to waste product or packaging by dumping perfectly good dry food. Please be assured all dry bags from now on will be in our 100% recyclable paper bags. If you would like to discuss this further, please do not hesitate to contact us at customercare@naturopetfoods.com - Thanks!

Posted 2 years ago

“My dog loves this food and we have been ordering it online for over a year. Sadly, on three occasions, the food has been mouldy.”

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Posted 2 years ago

“We have a masstiff and would need to give her 12 trays a day so not suitable”

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Posted 3 years ago

“good product very bad packaging”

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Posted 3 years ago

“Delivery for the products I ordered has been a nightmare. Firstly company did not put my full address on the label, subsequent attempts to get the items delivered have not been successful. The company use DPD instructions are to leave in a safe place seems to be an impossible feat for themselves to accomplish. Hoping 4th attempt Monday 1st will prove more successful.”

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Posted 3 years ago

Hi Janet, We are very sorry you have been disappointed by the delivery of this order. I can confirm all delivery instructions and safe place locations which are requested are passed onto DPD on dispatch and I apologise that delivery was not successful, I am pleased to see this order has been delivered this morning however if we can help with anything else, please let us know. Thanks

Posted 3 years ago

“Great product, my dog’s coat has really improved. He has a sensitive stomach but the food is not causing any issue. Great time’s for delivery but lots of packaging for recycling. Could this be reduced?”

Helpful Report

Posted 3 years ago

HI Claire, Thank you for your review and we are so pleased to hear your dog is doing well with Naturo and you can see visual benefits of our food! We appreciate your feedback regarding our packaging, ! We are currently looking into more efficient, and environmentally friendly packaging options for our online offering. We would love to hear of any suggestions you may have from other service providers as options we could explore!

Posted 3 years ago

“Food is good, my dog enjoys it. However, I have dropped stars for packing, HUGE box fir the amount I ordered. Expensive carriage charge to others I’ve found.”

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Posted 3 years ago

Hi Kim, Thank you for your review and we are so pleased your dog loves his Naturo product! We are sorry we did not meet the 5star standard and appreciate your feedback regarding our packaging. We endeavour to do our bit for the environment our four-legged friends grow up in through all aspects of our business. Our product packaging is made from 100% recycled materials, and widely recycled. We also offer free shipping on all orders over £29. If we can help with anything else, please get in touch by emailing customercare@naturopetfoods.com and someone will get back to you as soon as possible.

Posted 3 years ago

“Dogs enjoy the food but delivery is very slow. I have not received this order yet and have had to buy some so they don't go hungry!”

Helpful Report

Posted 3 years ago

Hi Susan, Thank you for leaving us a review and we are so pleased your dogs love Naturo! We are sorry to hear your order has not arrived yet. Unfortunately, our courier service, DPD, has made us aware of unprecedented delays with our deliveries. This is due to both the national lockdowns imposed across the UK, as well as implications following on from Brexit they are dealing with. DPD are experiencing high volumes of online orders from across a range of sectors. We apologise sincerely for this inconvenience and we are working hard with DPD to get this rectified as soon as possible. Please send us an email and we can look into your specific order if it has not arrived yet. Many Thanks, Team Naturo.

Posted 3 years ago

“Products perfect but unhappy with being overcharged!”

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Posted 3 years ago

Naturo Natural Pet Food is rated 4.9 based on 10,462 reviews