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Panda London Reviews

4.9 Rating 9,299 Reviews
97 %
of reviewers recommend Panda London
4.9
Based on 9,299 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
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02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 28th June 2025
A Krasniqi
Panda London 5 star review on 28th June 2025
A Krasniqi
Panda London 5 star review on 15th May 2025
P Salavastru
Panda London 5 star review on 29th March 2025
N Nagy-Gyor
Panda London 5 star review on 5th March 2025
M Mawson
Panda London 5 star review on 5th March 2025
M Mawson
Panda London 5 star review on 5th March 2025
M Mawson
116
Anonymous
Anonymous  // 01/01/2019
The mattress was delivered when expected and in good condition. It rolled out easily and was ready to sleep on that evening - resist the temptation! The one downside was the horrible smell it gave off. It is wonderfully comfortable to sleep on, but I would say only buy if you have space to air it out for a good few weeks, preferably leave it outside for a day and wash the cover. We nearly returned it because of the smell. It does eventually go away and is worth the wait.
Helpful Report
I am not sure it worth this much money. The duvet is very soft but the temperature control does not work for me, its too hot. The duvet cover and the sheet is nice looking and comfortable but it stretches a lot and it is very slippery. Despite the ties the cover still moves on the duvet a lot, or the duvet rolls up inside the cover. Either way it gets clumpy.
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It's not has good for our backs as we thought. Disappointed
Helpful Report
Very slow delivery and arrived on a different day from the one I'd arranged. Even when Panda had told me it had been dispatched, the courier told me that they hadn't received it and at one stage, no one seemed to know where the parcel was. When I finally received it, it was very comfortable for about a month (it's much thicker than other toppers I'd tried), but after that, I realised it had left an indent in the middle. Even if I turn the topper, it still leaves an indent again after a few nights. (I used it over a mattress that was only a few months old but too firm.) On the plus side, it is noticeably cooler than memory foam. It does have an unusual smell which lingered for maybe a week or two but it's fine now. I also left it to air/settle for a few days before use and had no issues with creases that others have commented on.
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The topper is okay. I was looking for the best topper around and I'm not sure I found it. Maybe my expectations were too high. Each topper needs to match the bed and as my bed was rather uncomfortable, I probably need a thickness greater than 2 inches. However, for the thickness it has its very comfortable!
Helpful Report
The topper is very comfortable but the chemicals smell takes a long time to go.l took the cover off for a week and aired it outside on sunny days . It is now over a month and it is much better. Occasionally I get a whiff of the smell. I found that the smell comes when the topper is warm from your body heat
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It’s a good mattress topper. However my back pain didn’t go away, this is most likely due to the main mattress being in a bad shape. For me it is too soft and I struggled with a feeling that I am falling down especially when my husband is next to me. Another drawback is that my fitted sheets don’t fit anymore and they keep coming off during night. If you are looking for something to make your mattress softer this is a great product but it won’t help if the mattress itself is bad.
Helpful Report
Its very very soft. Perhaps too soft. Tends to create big dents or craters in the surface when sleeping which cradles the body, but makes if difficult to roll over, but my wife loves it none the less. Me less so. The negative is that it simply wont stay secure on the mattress. It moves around all over the mattress during the night. There are elastic bands on the corners but they are way too small to actually clip over all but the cheapest and skinniest of mattresses. I've had to cut off these and resew new ones one to get any purchase. If you are willing to retro fix the mattress, then you wont be dissapointed with the quality. Just a couple of design fails stop it being a top product.
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Credit to bank account after return was slow. Otherwise I would of scored higher.
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It's ok, sometime to hard
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It is not bad to sleep on, but
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I was recommended this panda memory foam mattress, as I have just had a back op it was any good for me as they said It would give me a good nite sleep I slet as if I didn't have the mattress on my bed .
Helpful Report
The service from Panda was very good. I had t phone for some delivery help and the were very efficient and kind. However, the pillow has a very strong smell of damp which it does not help affecting not only me but my partner too. I thought that the smell would go after a couple of weeks but a couple of months later it is still strong and uncomfortable. I have stopped using it now. 😞
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A bit dissapointed in the product.
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Product itself was of a good quality however it took 2 weeks to arrange for it to be returned. I was initially asked to return it by posting it back, which seemed inappropriate given that it was a super king memory foam mattress topper !!!
Helpful Report
Although it seems quite comfortable, I did enquire, before purchasing, if it would be ok to use with an electric blanket, I was assured it was ,only to have 2 electric blankets break within an hour of turning them on, customer service were rude when contacted regarding this matter so no, I wouldn’t recommend if you wanted to use it’s an electric blanket
Helpful Report
The pillow was posted out very quickly. The pillow is firm, fairly comfortable, but I'm a tall guy and surprisingly I feel that the pillow is a little too high if I'm sleeping on my side. It does the job, though.
Helpful Report
Hello, thank you very much for taking the time to leave a review. At Panda, we strive to ensure that all of our customers are 100% satisfied with their order. Please, could you contact our support team (email: info@mypandalife.com). We hope to hear from you soon! Sweet Dreams, Panda Team
Panda London is rated 4.9 based on 9,299 reviews