Panda London Reviews

Name: Panda London
Rating: 4.85

4.9 Rating 7,089 Reviews

97 %

of reviewers recommend Panda London

4.9

Based on 7,089 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 11th April 2024

J Lewis

Panda London 5 star review on 9th April 2024

W Newman

Panda London 5 star review on 2nd April 2024

F Sullivan

Panda London 5 star review on 25th December 2023

Panda London 5 star review on 15th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery and packaged well. It’s very comfortable when laying on your back but I don’t find it gives me much support on my side. I’m getting used to it now, and sleeping well.”

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“Sore back since using new Panda topper. Overpriced for what it is”

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“Sadly I had to return the Topper as it didn’t suit me. Hence 3 stars. However I would say the quality of it was very good & I would give 5 stars to the company & the service I received. A special thank you to Wayne on the chat line who was most helpful about the return.”

Helpful Report

Hi Carol, Thank you so much for the kind words about Panda and also for the compliment about Wayne. We've let his manager know and I am sure he will be delighted! Let us know if you have any questions about our other products 🐼 Sweet Dreams, Jonathan @ Panda London

“Duvet cover is amazing (very warm, but not sweaty and also, not heavy), but pillow is far too thick - sadly only started causing me neck pain after the 30 day trial! If I could, I would swap it for the child's pillow (even though I am a fairly large 34 years old!!!)”

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“The mattress protector is good, it fits, however I didn’t realise it would rustle so much. It sounds a bit like a protector for a child’s mattress”

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“Doesn’t quite fit the bed”

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“It’s definitely made my mattress a little better. However I am still waking with lower back pain.”

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“The mattress topper is comfortable, however it was described as keeping you cool at night, but it makes me a bit too warm. Also, the elastic bands that are there to keep it in place are not wide enough a deep king size mattress. Panda need to sort out these issues. I wish that I had returned it but circumstances prevented me doing it in the 30 days allowed.”

Helpful Report

“The topper isn’t exactly what I expected. It is comfortable although I was expecting it to fit to my body shape. The holding straps don’t hold it for long. They could do with being adjustable or connect to the other. It was also £40 cheaper in Costco then the actual Panda website where I purchased. So I was a bit miffed to see that after the fact. I think I’ll just save up for a tempur mattress instead.”

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“Good service and fulfilment and easy return and refund of product. Bamboo mattress protector was described as ‘silent’ and was not. Annoying waste of time and resources.”

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“Ударение ставится на то что наволочка из бамбука т.е.натуральный продукт.увы через месяц покрылась катышками.а само наполнение-ок.спать удобно.”

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“Great quality bedding but part of order missing when arrived. Had to contact customer service multiple times. Received the missing item in the end but a bit of a hassle.”

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“Bought this mattress topper almost exactly a year ago and have been disappointed at how long it didn't last. Customer service when I bought it was great, it came really quickly, didn't take long to expand. My problems started about 3 months in where I realised that there had become a bit of an indentation where I usually sleep. So I turned it around and got about another month of it feeling pretty good. Then had to flip it over which didn't do much. Suffice to say, after about 6months it really hasn't held up, and over the course of the last 3 months I have been getting pretty bad back and hip pain from where it isn't giving any real support. Real let down given the price, I would have expected it to at least have lasted a year hopefully longer. I'm now going with another brand to replace my mattress topper. Fingers crossed it goes better than this!”

Helpful Report

“I ordered this duvet as I was having night sweats and this stated it controls your temperature. I have had this duvet for a few months now. It’s a lovely, heavy duvet, but I do still have night sweats. I’m guessing because it’s a natural filling they don’t seem as bad as with a cheaper duvet. It’s more comfortable but it does not stop my night sweats. I’m glad I purchased it but it’s a very expensive buy and not stopped my night sweats so that’s why I have given it a 3.”

Helpful Report

“I bought a whole set- super king duvet, pillows and a bedding. Bedding is absolutely amazing. Pillows are nice, but impossible to use with their own pillowcases due to the size. Pillows always coming out from the case. Looks like no one tested it together. Simple zip or buttons would do the job . Unfortunately we now using different pillow cases because it is very annoying when your pillow lives separate life. I am surprised that Panda has only one type of pillows for adults and they haven’t been bothered to make it work together! For the price it is disappointing. I do agree with other reviewers, duvet has fluff coming out, overpriced for what is it.”

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“It’s ok, hasn’t changed my sleep/levels of comfort hugely so a bit disappointed but not enough to go to the effort of sending back!”

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“the pillow is very hard. harder than i expected it to be.”

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“The bedsheets are soft, very soft - like almost silky. This will be great in late spring and summer - but for autumn and winter - they simply remain too cool - and really do hold a chill. I was way too cold when I tried them the day they arrived in December - so took them off and put my flannel/brushed cotton sheets back on until May. The other slightly annoying thing is the tightness of the buttons - they’re REALLY tight and fiddly - means that putting the sheets on and off is a frustrating job.”

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“Pillow is okay, but I don’t love it as I still get some neck pain sleeping on it. Should’ve returned it as it’s expensive to not be 100% right for me”

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“After reading the amazing reviews I thought I’d buy these on offer for my children. I’m used to feather duvets so buying something not feather is a big step, I need my duvet all cuddly and cosy but with feather it’s always noisy. The duvet arrived nicely packaged in a lovely box and bag. When inspecting the duvet, my first impression was that it is very thin and not ‘cloud’ like whatsoever. It’s very flat and heavy. I tried it on the bed and it does feel nice and wraps around the body due to the weight, in fact it felt like an old silk duvet I’ve had. My only concern is that it doesn’t feel warm. With the colder nights, I worried my children would be cold with these duvets even though they have a 10.5 feather one, it doesn’t compare, the panda duvet even at 10.5 tog feels much colder. I think it’ll be nice for the warmer months ahead but not suitable for very cold nights. One child had to put a thick blanket on top to make it more cosier so I think we will revert back to our older duvet until it’s warmer. It barely makes a noise which is great!”

Helpful Report

Panda London is rated 4.9 based on 7,089 reviews