Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Very happy with the backpack I ordered for my granddaughter. It is beautifully made and her name looks lovely on it. I went for the gift box and it was perfect.
Many thanks”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I was very happy with all the beautiful products that arrived. My Granddaughter will love them as Easter gifts.
The only disappointment was that the lovely green gift box was torn in two places, so I couldn’t keep it and I would have really liked to as it was gorgeous.
On the whole though, very pleased with the quality and originality of these products.
Thank you.”
Hi, thank you so much for your lovely review! We’re delighted to hear that you were happy with the products and that your granddaughter will be enjoying them as Easter gifts.
We’re very sorry to hear that the green gift box arrived damaged, especially as you were hoping to keep it. We completely understand how disappointing that must have been, and we’ll be sure to pass this feedback on to our team to help improve our packaging going forward.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The cardigan was of excellent quality and the writing on the back was just as ordered.
However , I paid for this , well in advance of Mother’s Day, but this caused me a lot of stress, as you Must point out, that when you pay for a product, it’s Not sent out, immediately, but goes to “production” and can be there for A WEEK, before sent out. So it was only delivered the day , before , Mother’s Day. Very disappointing service.”
Hi, thank you for your feedback, and we’re really pleased to hear that you were happy with the quality of the cardigan and the personalised writing. We’re very sorry for the stress caused by the delivery timing. In the lead-up to Mother’s Day, we experienced an exceptionally high volume of orders, which unfortunately led to some delays in our production times. We completely understand how important it is for gifts to arrive on time for special occasions, and we sincerely apologise for the inconvenience caused. The good news is that we are now back on track, and our processing times have returned to normal. We truly appreciate your patience and your honest feedback, as it helps us improve our service moving forward. Thank you again for your support.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a personalised gift for my family for their new born baby, but despite putting the correct spelling in the order, it was sent to the recipient with the wrong spelling. Customer service then wasn’t fantastic and as a “good will gesture” was offered £5!!! Never again, I will shop small business in future!”
Hello!
Thank you for taking the time to leave us a review. I’m very sorry to hear about your experience.We truly appreciate your feedback, as it helps us improve our service moving forward. I have reviewed the email thread and can see that my colleague arranged a replacement order via express delivery as a gesture of apology, and also applied a £5 store credit to your account. If there is anything further we can assist you with, please don’t hesitate to let us know.
Best regards,
Shannon, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I loved the bag with her name on it, the delivery was fast but The box, which was for a gift, arrived completely damaged; otherwise, everything was 10/10.”
Hi, thank you so much for your lovely review! We’re delighted to hear that you loved the bag and that the delivery was fast. That’s wonderful to know. We’re very sorry to hear that the gift box arrived damaged. We completely understand how disappointing that must have been, especially when it’s intended to be part of a special gift. This is certainly not the experience we want for our customers.
We’ll make sure to pass this feedback on to our team to help improve our packaging moving forward. Thank you again for your kind words and for bringing this to our attention. It really means a lot to us.
Best regards, Aleksandra, Management Team, My 1st Years
“I love how every item had custom names on them. Shipping was quick and the packaging was lovely. It really made a beautiful gift. The mother of the child was indeed pleased.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Easy to order. Kept up to date as to delivery time. I was not disappointed when the toy was delivered. Description and image of toy was as stated, very well made. Cannot wait to give it to my grandson for his first birthday.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback, and we’re very sorry to hear that you were disappointed with the quality of the product. This is certainly not the standard we aim to provide, and we take comments like this very seriously. We would really appreciate the opportunity to look into this further and make things right for you.
Please feel free to reach out to our customer service team with more details, and we’ll do our best to resolve this for you as quickly as possible. Thank you for bringing this to our attention.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re really pleased to hear that you love the bag! We’re sorry to hear that it was smaller than you expected. We do provide the measurements on our website to help give a clear idea of the size, but we completely understand that it can sometimes be difficult to visualise. We’ll be sure to pass your feedback on to our team as we’re always looking for ways to make our product information even clearer.
Thank you again for your support and for taking the time to share your thoughts.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
