Hi, thank you for your feedback. We’re very sorry that your experience with us has not gone smoothly. Please be assured that your comments have been shared with our team to help prevent this from happening in future, and we hope your replacement item meets your expectations. We appreciate your patience and understanding.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Parcel late, and as an advent calendar ten days of the month were missed for my little one, then delivered to wrong house, and redelivered not offered. Eventually found the house had been sent to by searching the whole road. Parcel soaked from rain. When opened not fit for purposed as doors only small enough for chocolate and not what it was purchased for. Given to daughter just to play with as no refund offered. Then refund offered if it was sent back at which point it was too late. Very unhappy customer”
Hi, we’re very sorry to hear about your experience and completely understand your frustration. It’s disappointing to hear that your parcel was delayed, delivered to the wrong address, and arrived damaged — this is not the service we aim to provide.
We apologise for the inconvenience caused and that the item did not meet your expectations. Your feedback has been shared with our team to help prevent similar issues in the future. Thank you for taking the time to share your experience.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a peter rabbit tonie box toy that did not arrive in my parcel. My mother opened the box and threw the receipt. You have since asked me for proof? I would not go to all this effort for a £12 tonie box toy”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review-Aleksandra' and we will be happy to look into this.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Luckily damage is on inside of the bag so not noticeable. But makes me question the quality of the item. Made in China.
Otherwise items are cute and bought in sale, would have been very expensive otherwise for what they are.”
Hi, thank you for your feedback. We’re glad to hear that you like the items and that the damage is not noticeable.
We understand your concerns regarding quality and price, and we appreciate your comments, as they help us continue to improve our products and service.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback. According to our records, this order was delivered at the start of December.
If this is not the case, please get in touch with our Customer Service team with your order details so we can investigate further and assist you.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry for the delay and understand your disappointment. It looks like there was an issue with the delivery address. We emailed you regarding this a while back but haven’t heard a response.
Please contact our Customer Service team so we can resolve this as quickly as possible.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re very sorry to hear that your box arrived damaged, especially as it was intended as a gift. We’ll be passing your feedback on to our team to help ensure this doesn’t happen in future.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about the delay with your order and completely understand how frustrating this must have been. According to our records, our Customer Service team has already arranged a replacement for you. We hope that the replacement has arrived safely and that you are happy with it. Your feedback has been shared with our team to help us improve our service and ensure that future deliveries run more smoothly. Thank you for your patience and understanding.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you very much for your feedback. We’re delighted to hear that you enjoyed the toys.
We’re very sorry that the lid of the box arrived broken. Our customer service team would be more than happy to help resolve this issue for you. Please get in touch with us, and we’ll ensure that it is sorted as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re sorry to hear that the parcel arrived damaged. Our customer service team is ready to help resolve this, so please do get in touch with us and we’ll be happy to assist.
Best regards, Aleksandra, Management Team, My 1st Years
“Would have been higher if gift was sealed in plastic. As it wasn't and I wasn't home when delivered the box was soaked through and as such the chair was soaked and took me 2 days to dry out. Disappointed as have had no issues previously”
Hi, thank you for taking the time to leave this feedback. We’re very sorry to hear that your order was affected by the weather and arrived in this condition. We completely understand how disappointing that must have been, especially given your positive experiences with us in the past. Please do get in touch with our customer service team so we can look into this and help resolve it for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
