“Bought two bags for my son for nursery. Had to buy two because the usage guide for their bags is incredibly misleading - first bought a mini backpack as he’s not even 1 yet, but it was so small it barely fit his spare change of clothes. As it was personalised, I had to buy the second (medium) bag which has been useful. Product quality has been okay. Very quick shipping the first purchase but slow the second, despite choosing the same option at checkout.”
Hi, thank you for taking the time to share your feedback with us. We’re sorry to hear that the mini backpack was smaller than expected for your needs.
We do provide the dimensions for all of our backpacks on the product pages, however, we completely understand your comments regarding the sizing guidance and we will pass your feedback on to the relevant team to see how we can make this clearer for customers in the future.
We’re pleased to hear that the medium backpack has been more useful for nursery and that you were happy with the product quality overall.
Regarding delivery, standard shipping times can occasionally vary slightly depending on courier demand and processing times, and we’re sorry that your second order took longer to arrive despite selecting the same shipping option.
Thank you again for your honest feedback and support.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re delighted to hear that you loved the blanket, however, we’re very sorry to hear that the luxury box arrived damaged.
We completely understand how disappointing this must have been. Your feedback will be passed on to the relevant team, so this can be reviewed further with our packaging process.
Thank you again for taking the time to share your experience with us.
Best regards, Aleksandra, Management Team, My 1st Years
“- Delivery was supposed to be 3-5 working days but ended up taking 6 so didn't come in time for party.
- Product was too small for 18-24 months. Luckily I got this for a 12 month old as it only just fits him and he is a small to average size baby.
- Quality of the product and embroidery is good.”
Hi, thank you for taking the time to leave your feedback.
We are very sorry to hear that the delivery took longer than expected and that the item did not arrive in time for the party. We completely understand how disappointing that must have been.
We also appreciate your comments regarding the sizing. Customer feedback like this is extremely valuable and we will ensure your comments are passed on to the relevant team for future review and consideration.
However, we are pleased to hear that you were happy with the quality of the product and embroidery. Thank you again for sharing your experience with us.
Best regards, Aleksandra, Management Team, My 1st Years
“The ruck sack is beautiful. However, it seems too big for my 5 year old . I have adjusted the straps to try different ways but the bag just sits too high and reaches her head. These medium sized bags definitely need a chest strap on them.”
Hi, thank you for taking the time to leave your feedback. We’re so pleased to hear that you think the rucksack is beautiful
We are sorry to hear that the fit was not quite right for your 5 year old, despite adjusting the straps. We also really appreciate your suggestion regarding adding a chest strap to the medium-sized bags. Feedback like this is incredibly valuable and will be passed on to the relevant team for future product consideration and improvement.
Thank you again for sharing your experience with us.
Best regards, Aleksandra, Management Team, My 1st Years
“I have been a regular customer with My 1st Years for the last 6 years. However my recent purchase of a wooden picnic shape sorter has been disappointing. The product was recommended for 12 months +. However when my 1 year old started using it and biting on them, the paint started coming off..this happened within 5 mins of giving her the toy. I expect more care to be taken in designing the products and make them safer for babies.”
Hi, thank you for taking the time to leave your feedback and for being a loyal customer of My 1st Years for the past 6 years. We truly appreciate your continued support.
We are very sorry to hear of your disappointment with the wooden picnic shape sorter and we completely understand your concerns after noticing the paint coming off during use.
Please be assured that all of our products undergo safety testing in line with relevant standards, and the paint used on our toys is non-toxic and considered safe for children. However, we absolutely appreciate your concerns regarding durability and quality, especially for products designed for young children.
Your feedback has been passed on to the relevant team for further review and consideration, as customer comments are extremely important in helping us continue to improve our products.
Thank you again for sharing your experience with us.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your lovely review. We’re delighted to hear that your granddaughter loves her walker!
We are sorry that some parts were missing from the initial delivery. We’re pleased to hear that the issue was resolved quickly and that the missing parts were sent separately for you.
Thank you again for taking the time to share your experience with us.
Best regards, Aleksandra, Management Team, My 1st Years
“I liked the product, but the box it came in was really beaten up, with tears and dents all over. It would definitely make me think twice about ordering if wanting a premium vibe”
Hi, thank you for taking the time to leave your feedback. We’re pleased to hear that you liked the product itself.
However, we are very sorry to hear that the presentation box arrived damaged with tears and dents. We completely understand your disappointment, especially when expecting a more premium gifting experience.
Your comments regarding the packaging and presentation have been passed on to the relevant team for review and improvement, as customer feedback is extremely important to us.
Thank you again for sharing your honest feedback with us.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we are very sorry to hear this and completely understand how upsetting and disappointing this must have been, especially as the gift was for your nephew.
Please get in touch with our customer service team and they will be happy to look into this further and help resolve the issue for you.
Best regards, Aleksandra, Management Team, My 1st Years
“After a long delivery time due to damage. From courier item had to be sent back when I eventually received the parcel the blue 1st years box was damaged - this was a gift for first birthday so disappointed and no time to send back - the item itself was fine”
Hi, thank you for your feedback. We are pleased to hear that the item itself arrived safely and that you were happy with it.
However, we are very sorry to hear about the delivery delays and that the blue My 1st Years gift box arrived damaged, especially as this was a special first birthday gift and you did not have enough time to arrange a replacement. We completely understand your disappointment.
Your feedback is appreciated and will be passed on to the relevant teams for review.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re so pleased to hear that you were happy with the quality and craftsmanship of the items.
We’re very sorry for the delay with the delivery and understand how frustrating this can be. We appreciate your patience and will continue working to improve our delivery experience for all customers.
Thank you again for your support and for taking the time to leave a review!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about your disappointing experience and we completely understand your frustration regarding the delay and the impact this had on your gifting plans.
Unfortunately, we did experience delays following the bank holiday period due to a particularly high volume of orders, and we sincerely apologise that your order was affected by this. Customer feedback is extremely important to us, and we will ensure your comments are passed on internally for review so we can continue improving both our service and customer experience.
Thank you for taking the time to share your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
“The backpack is very cute, I have had my eye on it for over a year at this point.
The quality is fine, but not great for the price to be honest, even though we got it on sale, that's still around £25 for a kid's backpack. There's lots of loose threads on the backpack itself and the embroidery for the name.”
Hi, thank you for your review. We’re really pleased to hear that you think it’s very cute.
We’re sorry to hear, however, that you were disappointed with the overall quality and finishing details, particularly regarding the loose threads and embroidery. Your feedback is very important to us and we will ensure your comments are passed on to our product and quality teams for review and consideration. Thank you again for taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
“Item was apparently nice but paid for 3-5 day delivery and item wasn’t even dispatched until day 8, with no notification that it would be delayed. Not ideal for a gift as it missed the birthday.”
Hi, we’re really sorry to hear about your experience.
We completely understand how disappointing this must have been, especially as the item was intended as a birthday gift. The delay in dispatch and the lack of communication are not the level of service we aim to provide. We did experience some unexpected delays at the time; however, this should have been clearly communicated to you, and we apologise that it wasn’t. Your feedback is very important to us and will be shared with the team to help improve both our dispatch times and communication going forward. Thank you for taking the time to leave your review.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We’re really pleased to hear you found the quality excellent. We appreciate your feedback on the sizing as well, and we’ll be sure to pass this on to our team for review. Thanks again for your support!
Best regards, Aleksandra, Management Team, My 1st Years
“Product quality is perfect. Although please indicate in the checkout page if you are expecting delays. As when I tried using the customer service through WhatsApp to follow up my order, I felt like the assistant blamed me for choosing the standard delivery option instead of the next day or express delivery service.”
Hi, thank you for your review. We’re really pleased to hear that you found the product quality perfect.
We’re sorry to hear about your experience with the delivery and the communication you received. This is certainly not the level of service we aim to provide, and we understand how frustrating that must have felt. Your feedback regarding clearer messaging at checkout about any delays is very helpful, and we will be sure to pass this on to our team.
We’ll also be reviewing the interaction you mentioned, as our intention is always to support and assist.
Thank you again for taking the time to share your feedback
Best regards, Aleksandra, Management Team, My 1st Years
“Nice product but a little expensive we thought. The delivery was delayed and slow so I missed getting it in time for my great nieces 1st birthday, which was very disappointing as I felt there was plenty of time from ordering for standard delivery. It did arrive for me to delver it the day after her birthday party, but that entailed me an additional hours drive. However, the product was well received and cute.”
Hi, thank you for your detailed review. We’re really pleased to hear that you found the product cute and that it was well received. That truly means a lot to us.
That said, we’re very sorry to hear about the delay and that it caused you to miss your great niece’s 1st birthday. We completely understand how disappointing that must have been, especially when you had allowed what should have been enough time for standard delivery.
Your feedback on both delivery times and pricing is really valuable, and we will be sure to share this with our team as we continue to improve our service and overall experience.
Thank you again for taking the time to share your thoughts.
Best regards, Aleksandra, Management Team, My 1st Years
“Product looks good but suspect it’s overpriced Chinese import which is a shame. Mistaking bought the wrong size so can’t get a colouring book in this one but nevermind.
What’s really annoying is the barrage of emails that followed my purchase. Probably won’t purchase from here again based solely on that.”
Hello! Thank you for your feedback. We’re glad to hear you like the look of the product, though we’re sorry it didn’t fully meet your expectations in terms of value and sizing. We always aim to be transparent about our products and ensure they are priced fairly based on their quality and craftsmanship, so we appreciate your perspective. We’re also sorry to hear that our follow-up emails felt excessive. That’s certainly not the experience we want for our customers. Your comments have been noted, and we’ll review our communication settings to ensure they’re more balanced. Thank you again for sharing your thoughts — it helps us improve both our products and overall customer experience.
Best regards,
Shannon, Management Team, My 1st Years
“Not happy at all with the deluxe gift box.
The circle seal on the box lid had bin broken, so reopened after sealing. The box lid was torn approx 2 inches in on both sides. The outside wrapping was not damaged at all.
I did register my disappointment but have not yet had a response.”
Hi, we’re very sorry to hear about the condition of your gift box. We completely understand how disappointing this must have been.
Thank you for bringing this to our attention. We will ensure your feedback is passed on to the relevant teams so this can be reviewed further. We have checked our records and can confirm that a response was sent to your email within 4 minutes of receiving your message. It may have landed in your spam or junk folder, so we kindly ask that you check there. If you’re still unable to locate our reply, please feel free to contact us again and we’ll be more than happy to assist.
Best regards, Aleksandra, Management Team, My 1st Years
“Process and delivery were good. I feel like it’s advertised as personalised, there shouldn’t then be an addition fee for it. Also the writing was beautiful but the fur around was covering it a fair bit so had to trim it a little to be able to see it properly”
Hi, thank you for your feedback. We’re really glad to hear you were happy with the process and delivery. We appreciate your comments around the personalisation and understand your point of view regarding the additional charge. This is something we’ll be sure to pass on to the relevant team for review. We’re also pleased you liked the writing, but sorry to hear it was partially covered by the fur. Your feedback is really helpful, and we’ll share this with our product team to look at how we can improve this going forward. Thank you again for taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review, and I’m really sorry to hear that you haven’t received your order, especially with such an exciting time coming up for your family. We completely understand how important this is for you, and we’d love to help get this resolved as quickly as possible. Please could you get in touch with our customer service team with your order details? This will allow us to look into this further and provide you with an update. We look forward to helping you get this sorted.
Best regards, Aleksandra, Management Team, My 1st Years
