“The backpack is lovely. The delivery process wasn’t great. All took longer than expected and only just got it in time. Communication about that issue was challenging. It was hard to get an answer as to how long it would take they just said there had been delays. Probably would think twice about ordering from them again.”
Thank you so much for sharing your experience. We’re really happy to hear that you love the backpack, but we’re truly sorry for the delays and the frustration you faced trying to get updates on your delivery. We completely understand how stressful that can be, especially when you were cutting it close on timing.This isn’t the level of service we want for our customers, and we genuinely appreciate you bringing this to our attention. Your feedback helps us improve both our shipping processes and communication.
Best regards,
Shannon, Management Team, My 1st Years
“Box really damaged. Had to give to the mother to be it was baby shower . But did not like explaining that the box was not second hand and it arrived damaged !”
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns. We understand that your experience did not meet your expectations, and we want to assure you that we take your feedback seriously. We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved ASAP?
Thanks so much! Shannon- My 1st Years Management Team.
“Has been buying gifts and things for my own kids for the last 4-5 years from my 1st years but just recieved a bag recently and felt the quality has really gone down hill .. it’s so flimsy compared to the one I ordered 2 years ago for my daughter!”
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns. We understand that your experience did not meet your expectations, and we want to assure you that we take your feedback seriously. We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved ASAP?
Thanks so much! Shannon- My 1st Years Management Team.
“Unfortunately I had to return some wellies that I had ordered for my grandson.
After a few emails I did receive guidance as to returning but found it stressful.
I feel a return label sent with goods would be an easier option for those of us not so confident online.”
Thank you very much for taking the time to share your feedback. We’re truly sorry to hear that returning the wellies was a stressful experience, and we appreciate your patience while we guided you through the process.
Your suggestion about including a return label with orders is greatly valued, particularly for customers who may not feel confident online
Thank you again for bringing this to our attention. We hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future.
Best regards,Shannon ,Management Team, My 1st Years
“I would have given 5 stars as I was really happy with the items I bought but the delivery was terrible. It took Evri one whole week to get them delivered after they received it. So my order took over two weeks from the day I ordered it until it was delivered. Very disappointing”
Hi, thank you for taking the time to leave a review. We’re really pleased to hear that you were happy with the items themselves, but we’re very sorry to hear about the delivery delay.
We understand how disappointing it is when an order takes longer than expected. This is certainly not the level of service we aim to provide, and we appreciate you bringing this to our attention.
Your feedback has been noted and will be shared as we continue to review our delivery partners. We truly appreciate your patience and hope we’ll have the opportunity to provide you with a much smoother experience in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“Lovely dressing gown I however felt the finish in the item was poor, I paid a lot of money and also £10 delivery to get it before Christmas. There were loose threads that I had to cut off it I’d say at least 4 or 5 places. The workmanship felt rugged. I expected better when paying £40+ for a baby’s dressing gown”
Hi, thank you for taking the time to share your feedback. We’re very sorry to hear that the quality of the dressing gown did not meet your expectations. That is certainly not the experience we want our customers to have, especially on a special purchase like this.
We will pass your comments on to our quality and production team so they are aware and can look into this. Your feedback is invaluable in helping us improve our products and ensure a better experience for all customers in the future. We truly appreciate your support and for bringing this to our attention.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind words! We’re delighted to hear that you love the product and that our Customer Service team was able to help. We’re sorry that the delivery was a little stressful and truly appreciate your patience. Your feedback means a lot to us!
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re very sorry to hear that your order arrived later than expected and that the marking on the box caused disappointment. We completely understand if you’re not happy with the item. Please contact our customer service team, and they will be happy to assist you with a return. Thanks!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review, and we’re very sorry to hear that the monogramming on your items wasn’t up to the standard you expected.
This certainly isn’t the level of finish we aim to provide, and we’d really like the opportunity to look into this and put it right for you. Please could you contact our customer care team at support@my1styears.com with your order number and a photo of the item, and they’ll be very happy to help. Thank you again for bringing this to our attention.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re very sorry to hear that your parcel didn’t reach you. We completely understand how disappointing this must have been, especially at Christmas. Please get in touch with our customer service team so we can investigate this further and try to resolve the issue as quickly as possible. We appreciate you bringing this to our attention and hope we can make it right.
Best regards, Aleksandra, Management Team, My 1st Years
“Product was lovely. It was for a 1st Christmas present. Only downside was that when it arrived, the keepsake box it was in was ripped at one of the corners so was just a bit disappointing!”
Hi, thank you for your lovely feedback! We’re so pleased you liked the product and that it was part of a special 1st Christmas present.
We’re very sorry to hear that the keepsake box arrived with a ripped corner. We’ll pass your comments on to our team to help prevent this in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered 2 dressing gowns for twins. Names to be embroidered, one grey and one white. They were both embroidered in grey but as it was near to Christmas I didn’t want to risk sending them back. This was just carelessness in reading the order and carelessness in checking before they were sent out. So disappointed generally.”
Hi, we’re very sorry to hear about this and completely understand your disappointment. That’s certainly not the standard we aim for, especially with personalised gifts. We apologise for the mistake and for the frustration it caused, particularly so close to Christmas.
Your feedback has been noted and will be shared with our production and quality control teams so this can be avoided in future.
Best regards, Aleksandra, Management Team, My 1st Years
“Product and service from MY was fine, but your delivery company hung the bag off a fence took a photo and left. I was sending it as a present so it killed the effect for me.”
Hi, thank you for your feedback. We’re glad to hear you were happy with the product and our service. We’re very sorry about the delivery experience. That is certainly not how we want parcels to be handled, especially for gifts. We will share your comments with our delivery partners to help prevent this from happening in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“Nice rucksacks but we were disappointed that two rucksacks for both our grandchildren which we ordered came in one box. So one has had to go without one .”
Hi, thank you for your feedback. We’re glad you liked the rucksacks!
We’re sorry for any disappointment, we provide one complimentary gift box with orders, and additional boxes can be purchased separately.
We appreciate your comments and will take them on board.
Sincerely, Aleksandra from the My 1st Years Management Team
“The bag itself is very cute and of high quality. However the flower that is meant to be attached to the strap with Velcro is missing and did not come in the packaging. There’s Velcro on the strap but no flower to attach”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com and our team will look into your query.
Sincerely, Aleksandra from the My 1st Years Management Team
“The little backpack was lovely but totally spoilt by the cheap iron on name. I wish I had looked closer at the pictures as I assumed the lettering would be embroidered like the animal characters we had added. Disappointed and would have returned if I had been able to.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com and we will be happy to look into this.
Sincerely, Aleksandra from the My 1st Years Management Team
“Generally lovely solid toy box, lovely design.
Quite unimpressed by the dullness of the design though, colours on the website show strawberry and fruits in a nice bright, standout colour. Whereas mine is very dull no matter what lighting in the room.
Also the unnecessary holes in the woodwork when the screws are put in from the inside of the box whilst building. No covers provided for these holes which overall lowers the quality of finish.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“My order from you was lovely, even though I would have liked two boxes , instead of one as my order was for two separate persons , and delivery was worrying, I think if I hadn’t contacted you I still wouldn’t have the items as evri are not reliable in my area , and delivery is quite expensive, no option for me to collect .”
Hi, we’re very sorry for the delivery issues you experienced and completely understand your frustration. We’ll pass your feedback on to our courier team. We provide one complimentary gift box per order, but we appreciate your comments regarding multiple boxes and will take this into consideration for the future. Thank you for your feedback and for your order.
Best regards, Aleksandra, Management Team, My 1st Years
“Items are great and arrived fast however I selected for the blue gift box as I wanted it as a memory box for my newborn daughter and there was water damage all over it. Thankfully the stuff inside was okay but it’s meant I’ve had to throw the box”
Hi, we’re very sorry to hear that your gift box arrived damaged. We’re glad the items inside were okay, and we’d be happy to send a replacement box to ensure you have a keepsake for your newborn daughter. Please get in touch with our customer service team so we can arrange this for you.
Best regards, Aleksandra, Management Team, My 1st Years
