Hi, we’re so sorry to hear about this experience with the personalisation. This definitely shouldn’t have happened. Please get in touch with our customer service team, and we’ll be happy to put this right for you. Thank you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re delighted to hear you’re happy with our merchandise. We appreciate your comments about our website and will take them on board as we continue to improve the shopping experience.
Best regards, Aleksandra, Management Team, My 1st Years
“I have used you many times in the past and never had any complaints for my grandchildren and friends gifts but feel disappointed with this order. I ordered two Abacus’s one for our granddaughter and one my great nephew and ordered 2 boxes and 2 individual cards with them. The order took longer than usual and both items were in the same box which was damaged and both the names were on one card.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“The parcel was very late in arriving and missed your promised time of delivery. So I was not able to give this present on the correct day. When the hat arrived it was the wrong design on the front but as the hat was embroidered with the correct name, I let that go.”
Hi, we’re very sorry to hear that your parcel arrived late and missed your intended delivery date. We completely understand how disappointing this must have been. We truly appreciate your understanding regarding the design. Thank you for your feedback, it helps us improve our service.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your kind words! We’re delighted to hear you love your product. We’re very sorry that your order arrived a day later than expected and appreciate your patience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re glad to hear you like the backpack. We completely understand your point about the size and appreciate your honesty. It can be tricky to gauge just from pictures. Your feedback is very helpful for future customers.
Best regards, Aleksandra, Management Team, My 1st Years
“The box which I wanted to use as gift box arrived completely smashed.
The text i’ve entered for the card, was not printed completely, so I needed so write the rest manually, so it doesn’t look high quality anymore.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hello, thank you for your feedback. We’re very sorry to hear about the missing item and understand how frustrating this must have been.
I can see that you contacted us on Saturday, and we responded by email on Monday. Please note that our team does not work over the weekend. I’m pleased to confirm that the missing product was replaced via express delivery a few days ago, so it should have reached you by now.
Thank you for your patience and understanding.
Sincerely, Aleksandra from the My 1st Years Management Team
“I ordered the Bluey lunch box with the individual segments, the box it's self is great, but it's been washed by hand with a little warm water and washing up liquid and the letters of my child's name is coming off, so I now have a very unhappy 3¾ year old 😭, I would not get said box personalised if I were you.”
Hi, we’re so sorry to hear the personalisation has started to come away, especially as it’s left your little one disappointed. That’s definitely not the experience we want for you. Thank you for bringing this to our attention. We’ll pass your feedback to our team. If you’d like us to look into a replacement for you, please don’t hesitate to reach out to us directly.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind words about the outfit and our gift wrapping. We’re really glad to hear you liked them. We’re truly sorry, however, that the box arrived damaged and caused you the inconvenience of having to re-wrap the gift. That’s not the experience we want for our customers, especially when it comes to something as special as a gift. We’ll be passing this feedback on to our packaging team so we can prevent this from happening in the future. Thank you again for bringing it to our attention, and we hope your gift was still well received.
Best regards, Aleksandra, Management Team, My 1st Years
“The bunnies I ordered were lovely and soft and appeared well made however I was disappointed with the personalisation as I was expecting this to be embroidered rather than just iron on as this made them look a bit cheap.”
Hi, thank you for your feedback! We’re glad to hear you liked the bunnies and found them soft and well made. We completely understand your thoughts regarding the personalisation. Unfortunately, we’re unable to use embroidery on this item, as the back of the stitching would be visible on the back of the bunny’s ear. We use a durable heat-press personalisation method, which ensures the design stays secure and long-lasting while keeping the finish neat and comfortable.
Sincerely, Aleksandra from the My 1st Years Management Team
“Very pretty bag and love that the personalisation is embroidery and not a “sticker”. Only issue is that a few threads have already come out of the backpack and the name embroidery (this was visible from first opening the box and we haven’t yet used the bag as is for nursery so still stored in the box) so definitely wouldn’t purchase again for the price.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback. We’re sorry that the gift box was too small for your item. Unfortunately, this product does not fit in our standard gift boxes, and we apologise for any inconvenience this may have caused.
We appreciete your comments and will look at ways to make this clearer for future customers.
Best regards, Aleksandra, Management Team, My 1st Years
“Service and delivery very good, happy with rewards scheme and discounts received after purchase - however disappointed with product (Wooden Pastel Xylophone). The xylophone isn’t tuned at all so is effectively just for display - in fact some of the smaller pegs are lower pitch than larger pegs which is completely counterintuitive.
Obviously I’m not expecting my newborn to become Beethoven using a wooden xylophone - however I was intending the product to be an educational toy and was looking forward to playing simple tunes with my baby which unfortunately won’t be the case, this is a real shame for almost £30.
Looks-wise it is lovely and it’s a nice decoration, but you do wonder how much extra effort it would have been to get the pegs roughly tuned to a major scale so it could be used”
Hi, thank you for taking the time to share such a detailed review. We’re pleased you were happy with our service, delivery, and rewards scheme, but we’re very sorry the xylophone didn’t meet your expectations for playability. Your comments about tuning and scale are valuable, and we’ll share them with our product development team to explore possible improvements in future designs. We’re glad you liked the look of it, but we appreciate you letting us know where we can do better.
Best regards, Aleksandra, Management Team, My 1st Years
“Purchased this as a gift and unfortunately the gift box was damaged. It was also sealed to I was unable to look at the item before gifting it. The recipient was happy with the gift and it looked nice when we saw them open it.”
Hi, thank you for letting us know about your experience. We’re so sorry the gift box arrived damaged. We understand how disappointing that must have been, especially when giving it as a present. We’re glad to hear the recipient was happy with the gift itself, but we’ll review our packaging and handling to help prevent this from happening again. We truly appreciate your feedback and the chance to improve.
Best regards, Aleksandra, Management Team, My 1st Years
“I recently bought a number of products, which I believe are very nice but I paid for next day delivery and they arrived 3 days later. Normally that wouldn’t be a problem but I wanted them specifically for my granddaughter who was starting at a new nursery and needed a packed lunch/ box so it was disappointing that they arrived late. Having said that the company did give me a £15 credit.”
Hi, thank you for your kind words and for sharing your experience. We're thrilled to hear you're happy with the products you ordered! However, we sincerely apologise for the delay in getting your order to you. The delay was due to a high volume of orders, but we’re happy to let you know we’re back on track now. We truly appreciate your understanding and your support.
If you’d like to discuss your experience further, please feel free to email us at support@my1styears.com with the subject 'Review - Aleksandra '.
Sincerely, Aleksandra from the My 1st Years Management Team
“I love the jewellery box I ordered. It is pretty, well made and perfect for a little girls christening present. However I was disappointed that both the box the jewellery box was packed in and the personalised gift box I purchased arrived damaged. As this was bought as a gift it rather spoiled it.”
Hi, thank you so much for your kind words about the jewellery box. We’re really glad to hear you loved it and felt it was a perfect christening gift. However, we're truly sorry to hear that both the packaging and the personalised gift box arrived damaged. That’s certainly not the experience we want for our customers, especially when it comes to special gifts.
We completely understand how disappointing that must have been, and we’d love the chance to make it right. Please don’t hesitate to get in touch with us directly, we’re here to help.
Best regards, Aleksandra, Management Team, My 1st Years
