Hi, thank you for your kind words about the product. We're so pleased to hear you're happy with it! We're sorry to hear that your order didn't arrive within the guaranteed 48-hour timeframe. We understand how frustrating that must have been and truly apologise for the delay. Please feel free to reach out to our customer service team, as we’d be happy to look into this further for you. Thank you again for your feedback!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review, and we’re so pleased to hear that you’re happy with the products and their quality!
Regarding the free soft toy, I’ve looked into your order and can confirm that the free gift was not selected at checkout. To ensure the gift is added to an order, it does need to be manually selected during the checkout process.
We’re really sorry for any confusion or disappointment this may have caused. If you have any questions or need help with future orders, please don’t hesitate to get in touch.
Best regards, Aleksandra, Management Team, My 1st Years
“I have recently purchased one of your gift kits from the website, including a towel, a bunny, and a blanket, all personalised with my friend’s baby’s name.
I would like to start by saying that the products themselves are lovely—soft, beautifully made, and clearly of high quality. I’m very happy with the materials and overall finish.
However, I did notice that the embroidered names on each item use completely different fonts. Unfortunately, this makes the set look a bit mismatched rather than like a cohesive, personalised kit. I had assumed the embroidery would follow the same style across all the items, and I believe this would have made the gift feel much more special and consistent.
I just wanted to share this feedback as a suggestion for the future, in case it’s possible to offer matching fonts for kits like these. I would definitely consider purchasing again if this option were available.”
Hi, thank you so much for your kind words about the gift kit. We’re delighted to hear you were pleased with the quality and softness of the items, and that they made a special gift for your friend’s baby.
We also really appreciate your honest and constructive feedback regarding the embroidery fonts. You’ve raised a very valid point, and we completely understand how having matching fonts across all items would create a more polished look, especially when purchased as a set.
Please rest assured that we’ve passed your comments along to our product and design teams for review. Feedback like yours is invaluable as we continue to improve our offerings and customer experience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Please keep it lovely, it appears to be going downhill. You,re trying to bring in cheap goods eg safari music box should have been 44 pounds for proper musical box that opens. You cannot buy this anywhere else. Instead I paid budget 24 pounds for something not suitable as a christening present.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your kind words about the item! We're really sorry to hear the box was damaged during delivery, especially since it was a gift. We appreciate your feedback and will continue working with our courier partners to improve packaging care. Please don’t hesitate to reach out if we can assist further.
Best regards, Aleksandra, Management Team, My 1st Years
“Products are always fantastic… I order presents very frequently. Normally great service but on this occasion my order has not arrived. It has been delayed with their 3rd Party Courier on multiple stages of the delivery cycle and is still not out for delivery… which is disappointing given my order was over 10 days ago (on the standard 5 day delivery service).”
Hi, thank you so much for your continued support and kind words about our products. We're really grateful to have you as a regular customer.
We're very sorry to hear about the delay with your most recent order. While most parcels arrive on time, occasionally deliveries to Northern Ireland can take a little longer than expected due to courier logistics.
If your order still hasn’t arrived within the next 24 hours, please don’t hesitate to get in touch with our customer service team. We’ll be more than happy to look into it and help resolve this for you as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“Every time I receive a box that I pay for personalisation, they are damaged. Always at the edge where the gold on the box is. I’d rather you had a better quality box and charged for it as it never looks great when giving it as a gift”
Hi, thank you for your honest feedback. We’re really sorry to hear that the personalised boxes have arrived damaged, especially at the edges.
We understand how important presentation is, especially when giving a gift, and we’re sorry this has been disappointing for you. We’ll definitely pass your comments on to our packaging and production teams to see how we can improve the quality and durability of the boxes.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things better.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we're very sorry to hear you found the ordering process frustrating and that your order didn’t arrive as expected. That’s certainly not the experience we want for our customers.
If you’d be willing to share more about what went wrong, we’d really appreciate the opportunity to learn and improve. Please feel free to contact us at support@my1styears.com with the subject 'Review – Aleksandra' so we can look into this further.
Best regards, Aleksandra, Management Team, My 1st Years
“I recently bought a stuffed boy doll for my grandson for his first birthday last week, and was not happy that the ticket with the washing instructions was sewn into the leg of the trousers. Just how to remove it I left to his mother in case the sewing came apart! The washing instructions were not in the illustration of the doll. The name My 1st years was also sewn onto the trousers on the doll. This was acceptable on its own and was picutured there, but along with my grandson's name up the trouser leg and the washing intructions it looked cluttered. The shoulder straps on the dungarees were also rather loose. The doll was £25 and I feel it should have been reduced in thse sale. I see it is likely to have been the last one as there are no fair haired boy dolls in the sale.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“The products, as always, are exemplary. Brilliant presents. However, with this order there was a printed mistake on one of my items and I wasn’t very pleased with the customer service experience. Would buy from again, but I think the latter part of their help service needs some work.”
Hi, thank you for your kind words about our products. We’re delighted to hear you consider them exemplary and brilliant presents!
We’re very sorry to hear that your recent experience with our customer service didn’t meet your expectations. Please know that we take your feedback seriously and are continuously working to improve our service.
Regarding the issue with the printed mistake, I can confirm that a refund for the card was processed by our agent. If there’s anything else we can do to assist or improve your experience, please don’t hesitate to reach out. We hope to have the opportunity to serve you again soon.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re really sorry to hear that you haven’t received your order yet. Please rest assured that we are already investigating this with Evri and looking into why there has been a delay following their attempted delivery. We completely understand how frustrating this must be, and we're doing everything we can to resolve this as quickly as possible. One of our customer support team members will be in touch with you directly with an update very soon.
Thank you for your patience, and again, we sincerely apologise for the inconvenience caused.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback. We're so pleased to hear you found the products beautiful. We're sorry to hear you were disappointed with the delivery cost and your experience with our customer service. Unfortunately, we were unable to upgrade your delivery from standard to express on our end due to system limitations. However, we did offer the option of placing a new order with next-day delivery to try and meet your deadline. We appreciate your understanding and will continue working to improve both our service and flexibility going forward.
Best regards, Aleksandra, Management Team, My 1st Years
“the NB bodysuit was huge! much bigger than the NB bodysuit my baby is wearing atm. Also it was for fathersday. It said it will arrive on Tuesday the 10th but it didn’t arrive until Monday the 16th…”
Hi, thank you for your feedback, and we're sorry to hear that the bodysuit was larger than expected and didn’t arrive in time for Father’s Day. Sizing can vary slightly between brands, but we understand how frustrating it is when something labeled as newborn doesn't match what you're used to, especially when it’s meant for a special occasion. We also apologise for the delayed delivery. While we aim to meet all estimated delivery dates, delays can sometimes occur, and we know how disappointing that can be.
We appreciate you taking the time to share your experience, and we’ll make sure your comments are passed on to the relevant teams as we continue to improve our service.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re glad to hear you’re happy with the product!
We’re really sorry to hear that our emails have been too frequent. Your comments are important to us, and we’ll make sure to pass this feedback on to our marketing team for review. Thanks again for your support!
Sincerely, Aleksandra from the My 1st Years Management Team
