“Generally lovely solid toy box, lovely design.
Quite unimpressed by the dullness of the design though, colours on the website show strawberry and fruits in a nice bright, standout colour. Whereas mine is very dull no matter what lighting in the room.
Also the unnecessary holes in the woodwork when the screws are put in from the inside of the box whilst building. No covers provided for these holes which overall lowers the quality of finish.”
“Disappointed with quality of the soft toy. I was directed to this site whilst searching forJellycat Bunny. The item received no comparison and same price. Unfortunately not able to return so my child will be disappointed.”
“My order from you was lovely, even though I would have liked two boxes , instead of one as my order was for two separate persons , and delivery was worrying, I think if I hadn’t contacted you I still wouldn’t have the items as evri are not reliable in my area , and delivery is quite expensive, no option for me to collect .”
“Items are great and arrived fast however I selected for the blue gift box as I wanted it as a memory box for my newborn daughter and there was water damage all over it. Thankfully the stuff inside was okay but it’s meant I’ve had to throw the box”
“Sadly took a while to come although I appreciate when things are personalised it takes longer, however our personalisation has come through wonky and almost as if it's not been printed correctly or thoroughly. Quite disappointed this time sadly.”
“I have bought from you before awhile ago . I recently ourchased to personilzed dressing gowns thinking they would come in twi gift boxes as for christmas. I enailed to ask about another box. Which they replied that they only come in one I should have ourchased anither bix. I k8ndly asjed if they woukd send me one free if cgarge but the answer was no. So thats why you have a 3⭐️ Beautiful oroducts jyst not gappy with the servuce.”
Hi, thank you for your feedback. We’re glad you liked the stockings and the fast delivery. We’re sorry to hear that you were disappointed with the embroidery. We’ll pass your comments on to our production team to help improve quality.
Best regards, Aleksandra, Management Team, My 1st Years
“The gift I bought was on offer, I’m glad I didn’t pay the full price as I was disappointed with the quality of the items I received, I wouldn’t have bought some of the items had I know they were such poor quality”
Hi, we’re sorry to hear that the items didn’t meet your expectations. We strive to offer high quality products and appreciate your feedback, as it helps us improve. Thank you for taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
“The products are nice, but having purchased from My1stYears for a number of years it is clear the quality isn't as good as it once was. This is particularly noticeable with the towels which seem much cheaper and nowhere near as soft, even before washing, than they used to be. It's also a shame you can't receive a box per gift set as if you buy multiple gift sets you only have one large box to use. One of the things that was so unique about buying the gift sets was the gorgeous packaging, but now with just one box being provided it doesn't have the same impact when you wrap them.”
Hi, thank you for your feedback. We’re sorry to hear that you feel the quality isn’t as good as it used to be, and we’ll pass your comments on to the relevant team. Regarding the gift boxes, we do provide one complimentary box per order, but additional boxes can be purchased if needed. We appreciate you sharing your thoughts, as it helps us improve both our products and packaging.
Best regards, Aleksandra, Management Team, My 1st Years
“the present itself was perfect but I was disappointed when the present arrived in the gorgeous my first years box that was scuffed and ripped and not presentable as a present as hoped.”
Hi, we’re glad to hear you loved the gift itself! We’re very sorry that the box arrived scuffed and ripped. Please get in touch with us, and we’ll be happy to replace it for you.
Best regards, Aleksandra, Management Team, My 1st Years
“The items that were made are lovely, but very disappointed with the gift box that arrived as it was damaged. When I raised it with the company I was told a replacement box with be sent. They sent a replacement box that was half the size of the original box. Something that would have looked beautiful in the presentation box now needs to be rammed in to a smaller box as they are out of stock of the larger boxes. (Despite still selling the full gift set including box on their website!)
While I appreciate that they maybe out of stock it is disappointing to know that I have spent a lot of money for my friends new baby gift and it is all rammed in to a small box. Be aware that the company use Evri and both packages received have turned up damaged, dented and ripped. All of the items I could have purchased else were but the whole gift set including the presentation box was so much more appealing. I will think twice about ordering from them again!
The company need to ensure that adequate packaging is used if they are to continue using evri.”
Hi, we’re very sorry to hear about your experience and completely understand your disappointment, especially given that this was a special gift. We sincerely apologise for the issues with both the gift box and the delivery. We appreciate your feedback regarding packaging and courier service, and we’ll pass this on to our team to help improve our processes and ensure better protection in future deliveries.
We understand how frustrating it is when a gift doesn’t arrive as expected, and we truly value your comments as they help us make improvements.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry to hear that your luxury box arrived damaged. We’d be happy to replace it. Please get in touch with us so we can arrange this for you.
Best regards, Aleksandra, Management Team, My 1st Years
