“Really pleased with the bookcase but I never receive the free gift promised. I tried to email but the address didn’t work. Also I ordered the sand pit / water table with built in seats. Again excellent product but no free toy. So it would be nice if they sent free gifts.”
Hi, thank you for your feedback. We’re sorry for any disappointment. We often have new offers available, so please keep an eye on our website for the latest deals. Thanks!
Best regards, Aleksandra, Management Team, My 1st Years
“The item is beautiful but unfortunately I got a message from the courier just before it was due to be delivered to say the box was too big.
By the time it did arrive it was too late for the occasion.”
Hi, thank you for your feedback. We’re so glad you found the item beautiful, but we’re truly sorry to hear about the delivery issue and that it missed your occasion. We’ll share this with our shipping partners to help prevent this in the future. We really appreciate your understanding and hope you’ll still enjoy your purchase.
Best regards, Aleksandra, Management Team, My 1st Years
“Couldn't use the discount code on the product I wanted. However had to buy it, as it was on my daughters wish list for my granddaughter for Christmas.”
Hi, thank you for your review! We’re sorry to hear you had trouble using the discount code, but we’re so glad you were still able to get the perfect gift for your granddaughter’s Christmas. We really appreciate your support and hope it brings lots of joy!
Best regards, Aleksandra, Management Team, My 1st Years
“A lovely product, but I was disappointed that my sign up discount code didn't apply to it. The 'free' gift is certainly not worth £10 as indicated, it's a tiny stuffed toy worth £3 at most. And the deluge of marketing emails I subsequently got from you was extremely irritating. So the quality of your product was excellent, but I don't like your business model.”
Hi, thank you for your honest feedback. We’re delighted to hear you’re happy with the quality of the product. We’re sorry that the discount code didn’t apply as expected, and we appreciate your thoughts regarding the gift and marketing emails. Your feedback is really valuable and will help us improve our customer experience.
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered personalised bean bag chair. Chair is very firm and thought it would have been more like a bean bag. Have emailed company but had no response however plenty emails received asking for a review.”
“Beautiful products
Need to take more care with delivery
Maybe message to couriers to be careful
Personalised box damaged replacement sent quickly but again damaged”
Hi, thank you for your feedback! We’re delighted to hear you love the products, but we’re very sorry about the issues with the delivery and damaged boxes. We’ll definitely raise this with our courier partners to ensure more care is taken in the future. We really appreciate your patience and understanding, and we hope you continue to enjoy your purchase.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Ordered this as a gift for a friend’a baptism. The order was only shipped on the final day it was supposed to have been delivered so did not arrive in time for the event. This was extremely frustrating and inconvenient, and put a downer on the experience. Have not opened the products to see myself as they are in a gift box. The delivery experience really has dampened the purchase though.”
Hi, thank you for sharing your feedback. We’re very sorry to hear that the delivery did not arrive in time for the baptism and completely understand how frustrating and inconvenient this must have been.
We’re glad to hear the products arrived safely in their gift box, but we appreciate that the delivery experience has affected your overall enjoyment. Your comments have been shared with our team as we continually work to improve our service.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re glad to hear that our customer service was quick in responding. We’re really sorry that the wrong item was sent and understand that you were expecting different handling.
Your comments have been shared with our team as we continually review our processes to improve the experience for our customers.
Best regards, Aleksandra, Management Team, My 1st Years
“I would love to give a better review but difficult at the moment as Evri have yet to deliver my item even though apparently you dispatched it 8 days ago. I am awaiting issue being resolved!”
Hello, we’re very sorry to hear about the delay with your order and completely understand your frustration. 😔 Please contact us directly at support@my1styears.com and we’ll do everything we can to resolve this for you as quickly as possible. Thank you for your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
“Service was slower than expected so, although itmes arrived just beofre the necessary date, it was stressful.
The personalised Chair was very well received. The pieces did not quite fit together when assembling it, so it is not quite square and it was too late to do anything about that.
The Christmas stocking was very well received too and was as expected.”
Hello, thank you for your honest feedback. We’re glad to hear the personalised chair and Christmas stocking were well received, but we’re very sorry for the stress caused by the slower service and the assembly issues. Your comments are really helpful, and we’ll use them to improve our service and product quality in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“The wooden activity table is very cute but spending an extra £10 for only a personalised name in a sticker is not worth it. I thought the name would be printed on. The sticker comes off very easily and not worth the extra money.”
Hello, thank you for your feedback. We’re glad you like the wooden activity table, but we’re sorry the personalised sticker didn’t meet your expectations. We really appreciate your comments and will take them on board as we review our personalisation options for the future.
Best regards, Aleksandra, Management Team, My 1st Years
Hello, we’re very sorry to hear that your recent orders didn’t go smoothly. While we successfully send thousands of orders via express delivery weekly, we regret that your order was affected by delays. Please contact us directly at support@my1styears.com, and we’ll do everything we can to assist you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry that the toy had a few rough bits, but we’re glad to hear you love it and that our team was able to respond promptly to your concerns.
We really appreciate your support and hope the toy brings lots of joy!
Best regards, Aleksandra, Management Team, My 1st Years
“I don't think that it is worth 150 pounds. It is small. I don think that you can store much in it. Bought it as a gift following request from family member. I wouldn't have chosen it myself.”
Hi, thank you for sharing your feedback. We’re sorry to hear that the item didn’t meet your expectations. We appreciate your honesty and will pass your comments on to our team as we continue to review our products and designs.
We hope that, despite this, the gift brings some joy to the recipient!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re glad to hear you’re happy with the quality of the product. We appreciate your honesty regarding the price and will pass your comments on to our team for consideration.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re sorry to hear this caused disappointment. The product was opened by us in order to personalise it.
We hope that, despite this, you’re happy with the finished personalised item and that it makes a special gift!
Best regards, Aleksandra, Management Team, My 1st Years
“The dressing gown with personalised name embroidered was beautiful. However the gruffalo with personalised name was very disappointing. The name Freddie was stuck on with white stickers and wasn't even straight. A very unprofessional finish and one I could have done myself half the price”
Hi, we’re very sorry to hear about your disappointment with the Gruffalo personalisation. We use a flock personalisation method for our soft toys, which is durable and designed to last. If the name wasn’t applied straight, please get in touch with our customer service team so we can resolve this for you. We really appreciate your feedback and hope we can make this right.
Best regards, Aleksandra, Management Team, My 1st Years
