“My parcel still hasn’t been delivered, I have emailed with no reply. Really disappointed as I’ve always had a good experience up until now. A birthday present ordered to be delivered in time, now nearly a week late.”
Hi, we’re very sorry to hear that your order was lost. I’ve checked our records, and I can see that a replacement has already been processed. It should be with you very soon. We apologise again for the delay and any inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
“The bag sizes have changed. A medium bag is small! How is this happening? I am so disappointed and will not be purchasing anything from here again.
No value for money anymore.”
“Good/fast delivery and item is pretty and well-made, but far too small and thus not fit for much use! Would return if it was not personalised. Disappointed!”
Hi, thank you for your feedback! We’re glad to hear you were happy with the delivery and quality of the item. We’re sorry it didn’t meet your expectations in terms of size and understand your disappointment. Your comments are very helpful as we continue to improve our products.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry that the bunny arrived without the new baby card. We completely understand how important this is. I can see that one of our Customer Service Advisors has already offered you a replacement.
Please reply to their email so we can get this sorted for you as quickly as possible. Thank you for your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“My 1st experience is sadly not great, the product I bought was OK, the personalisation wasnt as good as I expected and the bag was creased. But the most disappointing thing was the crushed gift box that had been stuffed in a parcel bag and then lack of communication from the company. Such a shame as I loved the look of everything.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback. We’re sorry to hear you’re disappointed. We start new discounts very often, so we recommend subscribing to our emails or newsletter to be the first to hear about new offers.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns.
We want to assure you that we take your feedback seriously. Our team is currently investigating the issues you've raised, and we are committed to making the necessary improvements to enhance our service.
We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved offline?
Thanks so much! Aleksandra - My 1st Years Management Team.
“I have left a review re the personalised kite I purchased..it wasn't terribly favourable and hasn't appeared as a review of the product. Therefore it does seem a little pointless to leave you a review that won't be used!”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“I bought a few bits from My 1st Years including some personalised baby chino mugs and a backpack. Whilst the mugs were great, the backpack was extremely disappointing. It had lots of threads loose, it was flimsy, much smaller than expected - and just an overall disappointment. For £32, there are lots of much better options. I bought the backpack to use as my son’s nursery bag; his previous one was gifted to us and has lasted over a year even with all the wear and tear that comes with it being a nursery bag (it was extremely sturdy). With the level of flimsiness of this one in mind, I very much doubt that it will withstand the wear and tear in the same way. Extremely disappointing given the high price tag.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Can you please provide a customer care number where I can find some assistance? My parcel is stuck at customs at New Delhi for the last 5 days and no information is given as in what is the next steps. Please assist.”
Hi. we’re sorry to see that your order is stuck. Please contact us so we can assist you:
Customer Enquiries
Tel: 020 3857 8008
Email: support@madeyours.com
Thank you for your patience.
Sincerely, Aleksandra from the My 1st Years Management Team
“I expected a high quality for the price but was disappointed with the products, especially the mini backpack. Bunny ear was chopped off at the top and there are loose threads.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com. Thanks!
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com
Sincerely, Aleksandra from the My 1st Years Management Team
“The wrong product was sent out to me and they refused to send me the right one until I had, at my own cost (until I requested a prepaid label) and inconvenience, packaged back up the wrong product and they had received it back! So the thing I ordered in time for an important event never made it...
Their customer services was pretty abysmal it was as if I had sent the wrong product out to myself. I won't be rushing to order from them again which is a shame as they have some nice products.”
Hi, we’re very sorry for the frustration and inconvenience caused by sending the wrong product and the delays in getting it replaced. Please rest assured that we have sent out the correct item with personalisation, and we hope it reaches you promptly. We truly appreciate your feedback and are taking it on board to improve our service.
Sincerely, Aleksandra from the My 1st Years Management Team
“Item is really nice quality and as described, but processing of the order took 5 days before it was shipped and I believe it's too long just to personalise a name on a toy. Moreover, I bought a "luxury gift bag" for this as it was meant to be a present and the toy barely fit in the bag, it was just so awkward when I handed it as it looked like I had re-cycled the bag from from something else. I would have expected the size of the gift bag would be sent based on the item purchased, not just a random one, especially considered the price I paid. Not sure I will use this shop again.”
Hi, thank you for your feedback. We’re glad to hear you’re happy with the quality of the item. We’re very sorry that the processing time and the fit of the luxury gift bag caused disappointment. Your comments regarding bag sizing and order processing are very helpful, and we’ll review them to improve the experience for future customers. We truly appreciate your feedback and hope we can restore your confidence in us in the future.
Sincerely, Aleksandra from the My 1st Years Management Team
“Colour wasn't as shown on website and fabric felt poor quality. I previously got similar from a different website and wish I'd got the same for this gift as it just looks a bit like a old dust cloth”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re very sorry to hear of the delay with your order. Please be assured that we dispatched your parcel on time, but unfortunately there have been delays at the customs office, which are outside of our control.
The good news is that the parcel has now arrived in the destination country and should be out for delivery very soon. Thank you for your patience, and we apologise again for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
“I’ve bought bags in the past from my 1st years but this time I was so disappointed, the bags themselves where of shein quality and the embroidery was awful, come with loose stitching mismatched font and unrecognisable letters, I did contact my first years and they have agreed to refund me and I sent the items back but £70 for two back packs was a lot to pay and unfortunately the quality was no longer there. Not sure I’ll be a returning customer”
Hi, we’re very sorry to hear about your disappointment with your recent order and the quality concerns you experienced. This is not the standard we aim to deliver, and we appreciate you taking the time to share your feedback. We’re glad our team was able to arrange a refund for you, and we will be passing your comments on to the relevant department to help us improve.
Best regards, Aleksandra, Management Team, My 1st Years
“I’ve ordered from here over 5 times for my nephew and nieces, mainly the personalised backpacks. First time I ordered personalised dressing grown- I ordered 3 including one for my newborn as it was on sale. I can see why it was on sale , the quality was awful. Looked like stock wouldn’t move due to bad quality material. I would return if I could but had to gift the others as didn’t have time to get another gift. Really disappointed.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“The products are great, but I find your site difficult to navigate and use. I had added a bag to my second order which didn't register at all, and now am without one for the second child and they (and their parents) will receive their presents together. Although I have received several emails about a 15% discount for a second order, I didn't receive this for my second one, nor did I see anywhere where I could cliam it. Not encouraging, I'm afraid.....”
Hi, we’re sorry to hear about the issues you experienced with our website and will pass your feedback on to the relevant team. If you ever have any difficulties using the site or placing an order, please contact our customer service team and we’ll be happy to assist you.
Best regards, Aleksandra, Management Team, My 1st Years
“Products very good but communication is poor. Emailed on three separate occasions regarding order to only receive an automated reply after the first email and no further correspondence. No answer from repeated phone calls to “help desk”.”
Hi, we’re very sorry to hear that you were unable to get in touch. I’ve tried to locate any emails or phone calls from you, but unfortunately, I haven’t been able to find any information.
We are more than willing to help, and I have emailed you directly so we can resolve this as quickly as possible. Please check your inbox, and we look forward to assisting you.
Best regards, Aleksandra, Management Team, My 1st Years
