“I am very happy with the print but unfortunately the delivery company Evri did not take care with the handling & delivery of my parcel. Despite it saying on the packaging ‘Please do not bend’ the parcel arrived bent causing a visible crease on the print & the mount.”
Hi, thank you so much for your kind words about the print. We’re really glad to hear you’re happy with it.
However, we’re very sorry to learn that it arrived damaged due to poor handling during delivery. That’s incredibly disappointing, especially given the clear 'Do Not Bend' instructions on the packaging, and we completely understand your frustration. We will contact our delivery partner directly so they can look into this further.
Best regards, Aleksandra, Management Team, My 1st Years
“The quality of the blanket was very good but you could barely read the name on it as it was virtually the same colour as the blanket. My advice is buy the blanket but do not bother with getting it personalised.”
Hi, thank you for your feedback. We're really pleased to hear that you were happy with the quality of the blanket.
We're sorry to hear, however, that the personalisation didn't stand out as expected. We always aim to select thread colours that complement each product, but we understand that in some cases, the contrast may not be as strong as hoped. Your comments have been passed along to our product team, as we’re always looking for ways to improve our designs and customer experience.
We truly appreciate you taking the time to share your thoughts and hope to welcome you back again soon.
Best regards, Aleksandra, Management Team, My 1st Years
“Very disappointed, the bag quality isn’t great especially for the price, the material is tacky. Brought a personalised lunchbox which is supposed to fit in the bottom and it Just fits, I think my daughter will struggle with this in reception. The lunchbox itself is nothing special, just plasticy with a cute print & personalised name. Overall the price is shocking for the quality! I expected far better than this from My 1st years. It’s not the worst, but I’m looking to replace it for sure!”
Hi, thank you for sharing your honest feedback. We’re really sorry to hear that the bag and lunchbox didn’t meet your expectations. We completely understand your concerns, especially when it comes to practicality and quality for younger children. Your comments have been passed on to our product team for review, as we’re always looking for ways to improve. We truly value your input and are sorry we didn’t deliver the experience you hoped for.
Best regards, Aleksandra, Management Team, My 1st Years
“Disappointed with my purchase of a toy box that was described as large and is 75cm long and can't be returned due to personalisation. I have provided feedback that I think sizes should be under the main heading and the word large is misleading. I don't think I'm alone in thinking a toy box described as large i.e. bigger than a standard toy box would be this small.”
Hi, thank you for your feedback. We always advise customers to check the measurements provided in the product description to ensure the size meets their expectations. We appreciate your suggestion about highlighting sizes more prominently and will definitely pass this on to our team to consider for future improvements. We’re sorry the size wasn’t quite what you expected and appreciate you sharing your thoughts.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“The product it self is fine, but the delivery was terrible. My delivery was delayed for 5 days due to the size of the product - baby armchair. If they change their delivery company other than Evri, it would be much better.”
Hi, thank you for your kind words and for sharing your experience. We're thrilled to hear you're happy with the products you ordered! However, we sincerely apologise for the delay in getting your order to you. We truly appreciate your understanding and your support.
Sincerely, Aleksandra from the My 1st Years Management Team
“Bought personalised back pack for my grandaughter. Backpack very cheap looking thin material. Paid extra to personalise so had to keep it. Won't be buying from here again!”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Disappointed. The bag has no depth to unable a number of books in the bag before the clasp won't fold over properly. I bought the bag for my great nephew who I take to the library. We like to get a variety of books generally around eight at a time. The books vary in size and we have found it a problem to close the bag. I think the bag needs more depth and also to be larger for the money. Even his name is not straight and it only has four characters! Loved the fabric design though.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Bag was ok quality but tiny - nothing like the image shows of it on a 6 year old. Quite disappointed as wanted a larger backpack and this would really only hold a toy. Wrote to 1st years and they wouldn’t help at all so that was also pretty disappointing.”
Hi, thank you for your feedback. We’re sorry to hear that the backpack did not meet your expectations regarding size.
Please note that we provide detailed sizing information in the product description to help customers choose the right item. We appreciate your comments and will review how we can make this information clearer to avoid any confusion in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“Very basic, I am disappointed in this toy. If I hadn’t got the child’s name on it I would return it! You are paying for the name Peter Rabbit, this toy looks better in the pictures. My husband could have made this probably better.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Two fairly poor experiences. A while back I ordered a bag , it arrived with the a loose zip, I didn’t want it to be sent back to landfill so I kept it and fixed it myself, I was offered a £5 gift card but I don’t think I used it. Second experience, a present for a baby shower, arrived a day late, too late for me to take, so I had to post it on, but the green ‘gift box’ was completely damaged so I had to repack it too :( offered £5 gift card but I won’t attempt it a third time”
Hi, thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experiences.
We appreciate you choosing to keep and repair the first item rather than returning it, and we regret that the second order arrived too late and with a damaged gift box. We did offer a replacement box to make things right, and we’re sorry this wasn’t something you wanted to pursue.
Please note that our standard delivery service is not guaranteed for a specific date, and while we always aim to deliver on time, occasional delays can happen, especially during busy periods. We understand how frustrating this must have been for a time-sensitive gift.
We appreciate your previous support and are sorry we didn’t meet your expectations this time.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered Father’s Day gifts to celebrate my son’s grandads as this was the first Father’s Day. The gifts came and were very very cheap quality, the cards I ordered weren’t on photo paper, it looked like I had printed them myself not bought through a company. The personalisation was limited to a certain no. of characters which meant I had to get creative with how I put the name on the gifts as there wasn’t room. I ordered the tee bag and golf towel but I didn’t realise there were no tees inside, I haven’t looked back at the description, however, it was not obvious when I ordered. So in conclusion, very disappointed! Especially as I was so excited to give our dads a thoughtful gift from their 5 week old grandson.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Items ordered for a gift were nice - however, they didn’t arrive within the delivery window that was given at point of purchase.
If the delivery was going to take longer than advertised I would have shopped elsewhere to ensure I had the gift in time for a birthday party.
When contacting the customer service team the response was not the most helpful either.. and they also didn’t respond within their advertised response time.”
Hi, thank you for your feedback, and we're really pleased to hear you were happy with the items themselves. We're truly sorry the delivery didn’t arrive within the expected timeframe and that your experience with our customer service didn’t meet your expectations.
We completely understand how disappointing it must have been, especially when the items were intended as a gift. While our standard delivery service is not guaranteed, as outlined in our terms and conditions, we absolutely recognise how important timely delivery is, particularly for special occasions.
We’ll be sure to pass your feedback on to both our customer service and logistics teams, as we're always working to improve our processes. Thank you again for taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback. We’re so glad to hear you liked the bag, though we’re sorry to hear it felt smaller than expected.
We do provide the full measurements on the product page to help guide sizing, but we completely understand your disappointment, especially since personalised items can't be returned. Your feedback is valuable, and we’ll continue to review how we present product information to make it as clear and helpful as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“The farm shape sorter toy and book seemed lovely but I was really disappointed that the my first years green box it was sent with was too small for the items?? As this was a gift I did not want to unpack the toy from the original packaging and have never been expected to do that with any other purchase to try get it to fit. Was such a shame.”
Hi, thank you for your feedback, and we’re really sorry to hear about your disappointment with the gift packaging.
Unfortunately, we don’t currently offer a larger gift box for that particular item, which we understand can be frustrating especially when giving it as a gift. We completely appreciate your concerns, and we’ll be passing your feedback on to our team for review as we continue to improve our packaging options.
We’re glad to hear you liked the toy and book themselves, and we truly appreciate you taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Lovely Toybox, however upsetting because it has many imperfections such as chips in the paint and incorrect screw holes drilled. Still a beautiful toybox though shame it’s already personalised and a gift I need this week or I’d return.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
