Hi, thank you so much for your kind words. We’re really glad you think the bag is amazing! We’re sorry to hear the size wasn’t quite what you expected. We do include the full measurements in the product description so customers can make an informed decision before purchasing, but we appreciate your feedback and will keep it in mind as we improve our listings. Thanks again for your support.
Best regards, Aleksandra, Management Team, My 1st Years
“Although the dressing gowns are beautiful, I'm disappointed they were packaged together as it was clear i bought separate items for different children.”
Hello, we’re sorry for any disappointment. We do include one complimentary gift box per order. If you’d like to gift items separately, additional boxes can be selected and purchased at checkout.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We understand the importance of timely delivery and regret that we were unable to meet your expectations in this instance. At My 1st Years, we always strive to provide the best service possible to our valued customers. We understand that certain orders may be time-sensitive, and we recommend choosing our express delivery service for urgent needs. This option ensures quicker delivery and can help meet your deadlines more effectively. Your satisfaction is of utmost importance to us, and we are committed to improving our services based on valuable feedback from customers like you. Please feel free to reach out to support@my1styears.com with the subject 'Feefo - Shannon' with any further comments, concerns, or suggestions you wish to share. Shannon- My 1st Years Management Team.
“The item I bought, a music box, really is not of great quality. Yes, it looks cute, but you can easily spot many defects - wood chipped, colour not precise, and the music sounds quite scratchy.”
Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart.
Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes.
We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry to see that your order was delayed. It was sent out before the expected delivery date, but it looks like the courier experienced some delays along the way. Thank you for your patience, and we’ll be passing your feedback on to the courier to help improve future service.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that the personalisation on the headphones started to rub off so quickly. We completely understand how disappointing this must be. Thank you for sharing your feedback; we will pass this on to our team to help improve our products.
We can see that our customer service team has already been in touch and offered a resolution, and we hope this helps to make things right.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review, and we’re very sorry for the delay. It looks like your order is being returned to us. Please get in touch with our Customer Service team with your order details so we can resolve this for you as quickly as possible.
Sincerely, Aleksandra from the My 1st Years Management Team
“I chose the wrong colour by mistake so I emailed and was sent two confirmation emails from Krisha customer services agent stating the order was cancelled and that I’d be receiving a refund but order went through without a refund in wrong colour”
Hi, thank you for your feedback. We can confirm that your order has been cancelled and a refund has been processed as requested.
We’re sorry for any confusion caused and appreciate your patience.
Sincerely, Aleksandra from the My 1st Years Management Team
“Unfortunately I am very disappointed with my purchase, I bought a toy box last year for my granddaughter and it was beautiful but this year I have bought one for my grandson and it has screw holes in the top of it which look awful and not like the picture on your website”
Hi, thanks for your feedback. We’re very sorry to hear that you’re disappointed with the toy box. Please note that we are unable to provide plastic caps for the screw holes, as we had to eliminate small parts to minimise any potential danger for little ones.
We appreciate your feedback and understand your concerns, and we’re sorry that this aspect impacted your experience.
Sincerely, Aleksandra from the My 1st Years Management Team
“I have no idea about the quality of the item. I have not received it, I even paid for the fastest delivery option, it is now over 10 days since i ordered and still no sign of my item. The childs birthday, for which this item was a present, has passed and the family returned to their home in Italy. No possibility of me gettting the present to them.”
Hi, thank you for your feedback. According to our records, this order has been delivered. If you have not received the parcel, please get in touch with our Customer Service team with your order details so we can investigate this further and assist you.
Sincerely, Aleksandra from the My 1st Years Management Team
“2 faulty bags! Ordered a bag for my daughters birthday, only for one of the letters to be put on backwards and completely different colour to advertised on website, I was then told it is supposed to be like that and the customer service sent me the Font sheet of what it was supposed to look like- I was correct, it's on backwards. When realising their mistake then sent me a new bag, but the replacement had the correct lettering but missing the embellishment. So waiting to see if they will send me a correct one. Hopefully 3rd time lucky. The bag itself is nice, and delivery arrived quickly. Would be 5* if it was correct.”
Hi, thank you for your feedback. We’re very sorry that your experience with the personalised bags has not gone smoothly. We completely understand how frustrating it must be to receive items with errors, especially for a special birthday gift.
We’re glad to hear that you’re happy with the bag itself and that delivery was quick. Please be assured that your comments have been shared with our team to help prevent this from happening in future, and we hope your replacement item meets your expectations. We appreciate your patience and understanding.
Sincerely, Aleksandra from the My 1st Years Management Team
“Luckily damage is on inside of the bag so not noticeable. But makes me question the quality of the item. Made in China.
Otherwise items are cute and bought in sale, would have been very expensive otherwise for what they are.”
Hi, thank you for your feedback. We’re glad to hear that you like the items and that the damage is not noticeable.
We understand your concerns regarding quality and price, and we appreciate your comments, as they help us continue to improve our products and service.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re very sorry to hear that your box arrived damaged, especially as it was intended as a gift. We’ll be passing your feedback on to our team to help ensure this doesn’t happen in future.
Sincerely, Aleksandra from the My 1st Years Management Team
“Would have been higher if gift was sealed in plastic. As it wasn't and I wasn't home when delivered the box was soaked through and as such the chair was soaked and took me 2 days to dry out. Disappointed as have had no issues previously”
Hi, thank you for taking the time to leave this feedback. We’re very sorry to hear that your order was affected by the weather and arrived in this condition. We completely understand how disappointing that must have been, especially given your positive experiences with us in the past. Please do get in touch with our customer service team so we can look into this and help resolve it for you.
Best regards, Aleksandra, Management Team, My 1st Years
“I have just received 2 of the build your own mini back packs in cord material for my twin granddaughters and I was disappointed. The material was creased and the name personalisation was stuck on and I was expecting it to be embroidered as I have had in past orders. I think this product is way overpriced for the quality received.”
Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart.
Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes.
We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about the delay with your order. Please be assured that our Customer Service team is doing everything they can to speed things up for our customers.
Unfortunately, delays can occur at this time of year due to high volumes, and there is only so much we can do once parcels are with the courier. We are closely monitoring orders and hope they are delivered very soon. Thank you for your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re so sorry for the delay. Your order was shipped on time, but it seems the courier is experiencing delays. An investigation has been raised, and we’re following this up to ensure your parcel reaches you as soon as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“First order came with the personalisation on box and card squint and second order came with the personalisation missing from front of box. I had to email twice only consolation was 2 new boxes were sent out express delivery but will not order from here again.”
Hi, we’re sorry for the issues with your order, but we’re glad we were able to resolve it and send out replacement boxes via express delivery. We hope you might give us another chance in the future so we can provide a smoother experience and show improvements.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re so sorry to hear that you haven’t received your items. We’re looking into this for you. Please get in touch with us so we can resolve the issue as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“Still waiting for delivery of my order, over 2 weeks, I would never of ordered had I known you used Evri.
This wont be received this year, if at all!”
Hi, we’re very sorry to hear that your order hasn’t arrived yet. We completely understand how frustrating this must be. Please get in touch with us so we can investigate the situation and ensure your order reaches you as quickly as possible. We really appreciate your patience and understanding while we look into this.
Best regards, Aleksandra, Management Team, My 1st Years
