“I’ve bought bags in the past from my 1st years but this time I was so disappointed, the bags themselves where of shein quality and the embroidery was awful, come with loose stitching mismatched font and unrecognisable letters, I did contact my first years and they have agreed to refund me and I sent the items back but £70 for two back packs was a lot to pay and unfortunately the quality was no longer there. Not sure I’ll be a returning customer”
Hi, we’re very sorry to hear about your disappointment with your recent order and the quality concerns you experienced. This is not the standard we aim to deliver, and we appreciate you taking the time to share your feedback. We’re glad our team was able to arrange a refund for you, and we will be passing your comments on to the relevant department to help us improve.
Best regards, Aleksandra, Management Team, My 1st Years
“I’ve ordered from here over 5 times for my nephew and nieces, mainly the personalised backpacks. First time I ordered personalised dressing grown- I ordered 3 including one for my newborn as it was on sale. I can see why it was on sale , the quality was awful. Looked like stock wouldn’t move due to bad quality material. I would return if I could but had to gift the others as didn’t have time to get another gift. Really disappointed.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“The products are great, but I find your site difficult to navigate and use. I had added a bag to my second order which didn't register at all, and now am without one for the second child and they (and their parents) will receive their presents together. Although I have received several emails about a 15% discount for a second order, I didn't receive this for my second one, nor did I see anywhere where I could cliam it. Not encouraging, I'm afraid.....”
Hi, we’re sorry to hear about the issues you experienced with our website and will pass your feedback on to the relevant team. If you ever have any difficulties using the site or placing an order, please contact our customer service team and we’ll be happy to assist you.
Best regards, Aleksandra, Management Team, My 1st Years
“Products very good but communication is poor. Emailed on three separate occasions regarding order to only receive an automated reply after the first email and no further correspondence. No answer from repeated phone calls to “help desk”.”
Hi, we’re very sorry to hear that you were unable to get in touch. I’ve tried to locate any emails or phone calls from you, but unfortunately, I haven’t been able to find any information.
We are more than willing to help, and I have emailed you directly so we can resolve this as quickly as possible. Please check your inbox, and we look forward to assisting you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback. We’re glad to hear the product itself was fine, but we’re really sorry the gift box arrived damaged. That’s not the experience we want for our customers.
If you’d like a replacement gift box, please don’t hesitate to get in touch with us. We’ll be happy to help make it right.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a personalised sofa for my son, delivery was meant to be 5 working days, it’s been 9’working days now and haven’t received it yet! Very disappointed!”
Hi, we’re very sorry for the delay and the inconvenience this caused. Unfortunately, it appears your order was lost in transit, which we completely understand is frustrating. As requested via email, we’ve processed a full refund for your order. Please don’t hesitate to reach out if there’s anything else we can do. We truly appreciate your understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“My parcel didnt show up on time so i queried it. I couldnt contact evri personally and it took my 1st years 48 hours to receive the response that they dont know where it is. From here my 1st years were very helpful and offered either a full refund or a re order on express delivery which was promised to be 24 - 48 hours. This ended up being 3 days. I was hapoy to get the product in the end and looks good quality but my nieces present was late.
So overall not happy would only use again if they stopped using evri.
Feel slightly cheated to spend so much on delivery for it to be late. As I said product was great but delivery was terrible and honestly poor of the company not to offer any compensation for this.”
Hi, thank you for taking the time to share your experience. We’re truly sorry to hear about the delivery issues you faced. We completely understand how frustrating it must have been, especially with it being a gift for your niece and arriving later than expected.
While we're glad to know you were happy with the quality of the product and that our team was able to support you once contacted, we agree that the delivery experience fell short. Your feedback regarding the courier and compensation is taken seriously, and we’re currently reviewing our delivery partners to help prevent situations like this in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“I am very happy with the print but unfortunately the delivery company Evri did not take care with the handling & delivery of my parcel. Despite it saying on the packaging ‘Please do not bend’ the parcel arrived bent causing a visible crease on the print & the mount.”
Hi, thank you so much for your kind words about the print. We’re really glad to hear you’re happy with it.
However, we’re very sorry to learn that it arrived damaged due to poor handling during delivery. That’s incredibly disappointing, especially given the clear 'Do Not Bend' instructions on the packaging, and we completely understand your frustration. We will contact our delivery partner directly so they can look into this further.
Best regards, Aleksandra, Management Team, My 1st Years
“The quality of the blanket was very good but you could barely read the name on it as it was virtually the same colour as the blanket. My advice is buy the blanket but do not bother with getting it personalised.”
Hi, thank you for your feedback. We're really pleased to hear that you were happy with the quality of the blanket.
We're sorry to hear, however, that the personalisation didn't stand out as expected. We always aim to select thread colours that complement each product, but we understand that in some cases, the contrast may not be as strong as hoped. Your comments have been passed along to our product team, as we’re always looking for ways to improve our designs and customer experience.
We truly appreciate you taking the time to share your thoughts and hope to welcome you back again soon.
Best regards, Aleksandra, Management Team, My 1st Years
“Very disappointed, the bag quality isn’t great especially for the price, the material is tacky. Brought a personalised lunchbox which is supposed to fit in the bottom and it Just fits, I think my daughter will struggle with this in reception. The lunchbox itself is nothing special, just plasticy with a cute print & personalised name. Overall the price is shocking for the quality! I expected far better than this from My 1st years. It’s not the worst, but I’m looking to replace it for sure!”
Hi, thank you for sharing your honest feedback. We’re really sorry to hear that the bag and lunchbox didn’t meet your expectations. We completely understand your concerns, especially when it comes to practicality and quality for younger children. Your comments have been passed on to our product team for review, as we’re always looking for ways to improve. We truly value your input and are sorry we didn’t deliver the experience you hoped for.
Best regards, Aleksandra, Management Team, My 1st Years
“Disappointed with my purchase of a toy box that was described as large and is 75cm long and can't be returned due to personalisation. I have provided feedback that I think sizes should be under the main heading and the word large is misleading. I don't think I'm alone in thinking a toy box described as large i.e. bigger than a standard toy box would be this small.”
Hi, thank you for your feedback. We always advise customers to check the measurements provided in the product description to ensure the size meets their expectations. We appreciate your suggestion about highlighting sizes more prominently and will definitely pass this on to our team to consider for future improvements. We’re sorry the size wasn’t quite what you expected and appreciate you sharing your thoughts.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“The product it self is fine, but the delivery was terrible. My delivery was delayed for 5 days due to the size of the product - baby armchair. If they change their delivery company other than Evri, it would be much better.”
Hi, thank you for your kind words and for sharing your experience. We're thrilled to hear you're happy with the products you ordered! However, we sincerely apologise for the delay in getting your order to you. We truly appreciate your understanding and your support.
Sincerely, Aleksandra from the My 1st Years Management Team
“Bought personalised back pack for my grandaughter. Backpack very cheap looking thin material. Paid extra to personalise so had to keep it. Won't be buying from here again!”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Disappointed. The bag has no depth to unable a number of books in the bag before the clasp won't fold over properly. I bought the bag for my great nephew who I take to the library. We like to get a variety of books generally around eight at a time. The books vary in size and we have found it a problem to close the bag. I think the bag needs more depth and also to be larger for the money. Even his name is not straight and it only has four characters! Loved the fabric design though.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Bag was ok quality but tiny - nothing like the image shows of it on a 6 year old. Quite disappointed as wanted a larger backpack and this would really only hold a toy. Wrote to 1st years and they wouldn’t help at all so that was also pretty disappointing.”
Hi, thank you for your feedback. We’re sorry to hear that the backpack did not meet your expectations regarding size.
Please note that we provide detailed sizing information in the product description to help customers choose the right item. We appreciate your comments and will review how we can make this information clearer to avoid any confusion in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“Very basic, I am disappointed in this toy. If I hadn’t got the child’s name on it I would return it! You are paying for the name Peter Rabbit, this toy looks better in the pictures. My husband could have made this probably better.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
