“I placed an order for 5 items. Two arrived with issues. One item was stained/dirty, which the company has agreed to replace. This raises concerns about quality control, as these should have been identified before dispatch.
The other does not match the images on the website. The stars are advertised (pictures show this) with muted gold thread, yet one star on the item I received is stitched in a bright orange thread, which is clearly different.
There's an identical item (only different name embroidered) in the same order, which arrived correctly with the muted gold thread, confirming that the orange stitching is inconsistent and not shown anywhere online.
Despite this clear discrepancy, they have refused to replace the item and insisted this is how it is supposed to be. The product I received was not as advertised, and the refusal to resolve the issue with just 9 days until Christmas is disappointing.”
“I have no idea about the quality of the item. I have not received it, I even paid for the fastest delivery option, it is now over 10 days since i ordered and still no sign of my item. The childs birthday, for which this item was a present, has passed and the family returned to their home in Italy. No possibility of me gettting the present to them.”
“2 faulty bags! Ordered a bag for my daughters birthday, only for one of the letters to be put on backwards and completely different colour to advertised on website, I was then told it is supposed to be like that and the customer service sent me the Font sheet of what it was supposed to look like- I was correct, it's on backwards. When realising their mistake then sent me a new bag, but the replacement had the correct lettering but missing the embellishment. So waiting to see if they will send me a correct one. Hopefully 3rd time lucky. The bag itself is nice, and delivery arrived quickly. Would be 5* if it was correct.”
“Luckily damage is on inside of the bag so not noticeable. But makes me question the quality of the item. Made in China.
Otherwise items are cute and bought in sale, would have been very expensive otherwise for what they are.”
“Would have been higher if gift was sealed in plastic. As it wasn't and I wasn't home when delivered the box was soaked through and as such the chair was soaked and took me 2 days to dry out. Disappointed as have had no issues previously”
“I have just received 2 of the build your own mini back packs in cord material for my twin granddaughters and I was disappointed. The material was creased and the name personalisation was stuck on and I was expecting it to be embroidered as I have had in past orders. I think this product is way overpriced for the quality received.”
Hi, we’re very sorry to hear about the delay with your order. Please be assured that our Customer Service team is doing everything they can to speed things up for our customers.
Unfortunately, delays can occur at this time of year due to high volumes, and there is only so much we can do once parcels are with the courier. We are closely monitoring orders and hope they are delivered very soon. Thank you for your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re so sorry for the delay. Your order was shipped on time, but it seems the courier is experiencing delays. An investigation has been raised, and we’re following this up to ensure your parcel reaches you as soon as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“First order came with the personalisation on box and card squint and second order came with the personalisation missing from front of box. I had to email twice only consolation was 2 new boxes were sent out express delivery but will not order from here again.”
Hi, we’re sorry for the issues with your order, but we’re glad we were able to resolve it and send out replacement boxes via express delivery. We hope you might give us another chance in the future so we can provide a smoother experience and show improvements.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re so sorry to hear that you haven’t received your items. We’re looking into this for you. Please get in touch with us so we can resolve the issue as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“Still waiting for delivery of my order, over 2 weeks, I would never of ordered had I known you used Evri.
This wont be received this year, if at all!”
Hi, we’re very sorry to hear that your order hasn’t arrived yet. We completely understand how frustrating this must be. Please get in touch with us so we can investigate the situation and ensure your order reaches you as quickly as possible. We really appreciate your patience and understanding while we look into this.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your review! We’re very sorry to hear about your disappointment. A dispute was filed while your order was still on its way, and since you requested a refund, our customer service team stopped the order. We appreciate your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We hope your order has now arrived and that you’re happy with it.
Best regards, Aleksandra, Management Team, My 1st Years
“Very disappointed with the quality of the hooded towel that we purchased. It's out first time purchasing from My 1st Years. We did contact the company but clearly they are happy with the quality of product that they sell. For the cost of the towel it's extremely disappointing.
2 star awarded as the actual personalisation has been done well and does look nice.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“The product was lovely,but disappointed it wasn’t personalised,I had problems trying to add my grandsons name on the order ,when I pointed this out it wasn’t rectified,it seems no one checks the order the type and colour off the writing was on the order but the name wasn’t,the box and card inside was personalised .It has put me off making another purchase.”
Hi, thank you for your feedback. We’ve looked into your order and can confirm that the name was not requested or paid for at the time of purchase. We did, however, offer you a replacement free of charge if the product was returned, but we never received a response from you regarding this. Thanks!
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
