“I have had 2 personalised back backs so far for my gorgeous grandson, he is only 11 months old. The bags are gorgeous and well worth the money such great quality. I will definitely be buying more from "My 1st Years" super fast delivery as well. Highly recommend x”
“So pleased with my ordered garments ..recipient still to be presented with them as he’s just born and I purchased them for his not too long to wait future wearing lol 😜”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“unfortunately despite getting in touch directly with Evri and with 1st years I still have not taken delivery of my items so am unable to review - would love to be able to say I have the named bunny and doll but I have no idea where they are...”
Hi, thank you for your feedback, and we're really sorry to hear that your order hasn't reached you yet.
We’ve already raised an investigation with Evri regarding the delay, and we're closely monitoring the situation. If your parcel still hasn’t been delivered by the end of today, please don’t hesitate to get in touch with our customer service team directly and we’ll be more than happy to assist further and make sure this is resolved for you as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I am very happy with the print but unfortunately the delivery company Evri did not take care with the handling & delivery of my parcel. Despite it saying on the packaging ‘Please do not bend’ the parcel arrived bent causing a visible crease on the print & the mount.”
Hi, thank you so much for your kind words about the print. We’re really glad to hear you’re happy with it.
However, we’re very sorry to learn that it arrived damaged due to poor handling during delivery. That’s incredibly disappointing, especially given the clear 'Do Not Bend' instructions on the packaging, and we completely understand your frustration. We will contact our delivery partner directly so they can look into this further.
Best regards, Aleksandra, Management Team, My 1st Years
“I've bought numerous items from My 1st Years, every product is great quality and does not disappoint!
The personalisation option is perfect for gifting and is always so clear.
I've had lunch boxes, bags, clothing and toys and every piece is beautiful!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review, and we’re so pleased to hear that you’re happy with the products and their quality!
Regarding the free soft toy, I’ve looked into your order and can confirm that the free gift was not selected at checkout. To ensure the gift is added to an order, it does need to be manually selected during the checkout process.
We’re really sorry for any confusion or disappointment this may have caused. If you have any questions or need help with future orders, please don’t hesitate to get in touch.
Best regards, Aleksandra, Management Team, My 1st Years
“I have recently purchased one of your gift kits from the website, including a towel, a bunny, and a blanket, all personalised with my friend’s baby’s name.
I would like to start by saying that the products themselves are lovely—soft, beautifully made, and clearly of high quality. I’m very happy with the materials and overall finish.
However, I did notice that the embroidered names on each item use completely different fonts. Unfortunately, this makes the set look a bit mismatched rather than like a cohesive, personalised kit. I had assumed the embroidery would follow the same style across all the items, and I believe this would have made the gift feel much more special and consistent.
I just wanted to share this feedback as a suggestion for the future, in case it’s possible to offer matching fonts for kits like these. I would definitely consider purchasing again if this option were available.”
Hi, thank you so much for your kind words about the gift kit. We’re delighted to hear you were pleased with the quality and softness of the items, and that they made a special gift for your friend’s baby.
We also really appreciate your honest and constructive feedback regarding the embroidery fonts. You’ve raised a very valid point, and we completely understand how having matching fonts across all items would create a more polished look, especially when purchased as a set.
Please rest assured that we’ve passed your comments along to our product and design teams for review. Feedback like yours is invaluable as we continue to improve our offerings and customer experience.
Best regards, Aleksandra, Management Team, My 1st Years
“Item arrived quickly, soft material, exactly as described. I did find a few long threads hanging down, whilst simple to get off, it would give a better product if attention to this detail had been taken.”
Hi, thank you for your thoughtful feedback! We're glad to hear the item arrived quickly and that you were happy with the material and description. We appreciate you pointing out the loose threads. Your comment is noted, and we'll pass it along to our quality control team to help improve the finishing touches. Thanks again for your support!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
