“I brought the personalised baby hood towel in burgandy for my newborn niece. It came wrapped with my message inside in a gift box. My brother and sister in law loved the gift so much ❤️ got it in the sale so was a bargain!”
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
“Box really damaged. Had to give to the mother to be it was baby shower . But did not like explaining that the box was not second hand and it arrived damaged !”
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns. We understand that your experience did not meet your expectations, and we want to assure you that we take your feedback seriously. We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved ASAP?
Thanks so much! Shannon- My 1st Years Management Team.
“Has been buying gifts and things for my own kids for the last 4-5 years from my 1st years but just recieved a bag recently and felt the quality has really gone down hill .. it’s so flimsy compared to the one I ordered 2 years ago for my daughter!”
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns. We understand that your experience did not meet your expectations, and we want to assure you that we take your feedback seriously. We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved ASAP?
Thanks so much! Shannon- My 1st Years Management Team.
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Thank you so much for the 5-star review - we’re really glad you loved the product!
We sincerely apologise for the delivery issues you experienced. Delays and parcels being left with neighbours without notification are definitely frustrating, and that’s not the experience we aim to provide. While delivery is handled by the courier, we take this feedback seriously and will pass it along to help prevent this in the future.
Thank you again for your support, and please don’t hesitate to reach out if we can help with anything else. Best regards,Shannon ,Management Team, My 1st Years
“Products were lovely, packaging also very nice. However, I purchased a personalised cardigan for my daughter but the font used makes it very difficult to read what it says.”
Thank you very much for your kind comments about our products and packaging — we’re delighted to hear you liked them.
We’re sorry to learn that the font on your daughter’s personalised cardigan was difficult to read. We truly appreciate you bringing this to our attention, as feedback like yours helps us improve both our designs and customer experience. We’ll be sharing your comments with our personalisation team.Thank you again for taking the time to leave feedback, and we hope to welcome you back again in the future.
Best regards,Shannon ,Management Team, My 1st Years
“Unfortunately I had to return some wellies that I had ordered for my grandson.
After a few emails I did receive guidance as to returning but found it stressful.
I feel a return label sent with goods would be an easier option for those of us not so confident online.”
Thank you very much for taking the time to share your feedback. We’re truly sorry to hear that returning the wellies was a stressful experience, and we appreciate your patience while we guided you through the process.
Your suggestion about including a return label with orders is greatly valued, particularly for customers who may not feel confident online
Thank you again for bringing this to our attention. We hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future.
Best regards,Shannon ,Management Team, My 1st Years
