“I purchased a Personalised item and also other items which were of lovey. The Website was easy to navigate and I received my parcels within days. Everything was packed in lovely gift boxes. Will definitely buy again.”
“Excellent Company , I wasn't sure of how to order as I wanted something slightly different on the tee shirt I was ordering. I received very clear emails and a follow up phone call.
The tee shirt arrived exactly on the date I was told. The quality is extremely good., I'm well pleased. .
I wouldn't hesitate to order again and thoroughly recommend My 1st Years”
“The personalised George pig cuddly toy was perfect to replace a very worn out one and will be held in reserve in case the original goes missing. Arrived before the due date and the packaging is lovely too. Many thanks.”
“On 2 occasions I have ordered baby items for newborns of friend and family. The items have been embroidered by request and have been despatched in lightning quick time ! Very impressive !!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Item damaged & card ordered never sent. Had to rush out and get replacement gift and card for my one year old grand daughter’s birthday party. No offer of compensation. Very poor and disappointed. Will not be ordering from company again.”
Hi, thank you for taking the time to leave your review.
We are very sorry to hear about your experience and understand how disappointing this must have been, especially as the gift was for your granddaughter's first birthday.
Having reviewed your order, it appears that the item was unfortunately damaged in transit. I can see that we arranged a replacement to be sent on an express delivery service as soon as the issue was reported. I can also see that a refund was processed for the missing card.
We appreciate your feedback and will ensure your comments are passed on to the relevant team for review.
Please accept our sincere apologies for the inconvenience and disappointment caused.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The quality of toy purchased and the fact you can personalise it makes it even more special. I was worried it wouldn’t arrive in time for a birthday but it did and was very well packaged. Would definitely recommend and I’ll definitely be buying more from them for our little one and his friends!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Lovely products but you only get one huge box with your order and I ordered multiple small presents. I don’t know why they don’t have a small box option as the items came completely unpackaged and looked strange wrapping them up. Was clear they weren’t used as they had names on but I think smaller box options even if you have to buy them would be much better”
H, thank you for your review. We are sorry to hear that the packaging did not meet your expectations.
We provide one complimentary gift box per order, regardless of the number of items purchased. Additional gift boxes can be added and purchased during the checkout process if you would like individual items packaged separately.
We appreciate your feedback regarding smaller gift box options and will ensure your comments are passed on to the relevant team for consideration. We are pleased to hear that you loved the products themselves and thank you for taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review. We are very sorry to hear about your experience and we completely understand your frustration. We will be raising this with our courier partner as this is not the level of service we expect for our customers.
I can see that a member of our Customer Service team has already arranged a replacement for the missing item, and we hope this reaches you without any further issues.
Please accept our sincere apologies for the inconvenience caused, and thank you for bringing this matter to our attention.
Best regards, Aleksandra, Management Team, My 1st Years
