“I ordered three personalised gifts with different names, of which two were gift sets, but they put all on one big box. I can’t even use the big box for any of the gifts as it’s way too big.
When asked I was told there’s nothing they can do about it. Had I ordered them separately I’m sure they’d come in nicely fit boxes for each of them.”
“Products were such good quality.
Ordered personalised items and delivery was speedy.
I got recommended by a friend and would definitely recommend it to others.”
“Product quality is perfect. Although please indicate in the checkout page if you are expecting delays. As when I tried using the customer service through WhatsApp to follow up my order, I felt like the assistant blamed me for choosing the standard delivery option instead of the next day or express delivery service.”
“This is the 3rd time I’ve ordered in a row and my orders been delayed. It’s a shame customer care isn’t forthcoming on resolving the issue either. Just seems like a “not my problem attitude”
The products itself are amazing shame the deliveries are always delayed”
“The item itself was very nice but it took a lot longer to ship than was advertised and when I contact customer services about this they were not helpful at all. Not how to operate if you want repeat custom.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered on 6th April arrived 10days later. When emailed response was we are experiencing high demand. Quality of gift good- customer service needs to improve”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I’ve ordered from my1styears a few times and I have always been satisfied with the quality of the items bought. This time when I ordered, I had some delivery issues with the courier end and my parcel was going to be re-delivered a week later without explanation. I really needed this item to arrive on time as it a birthday gift therefore got in touch with the customer service team at my1styears explaining the issues I was facing and they dealt with the matter almost immediately. They chased up my delivery with the courier and my item was delivered 2 days later rather than a week later, which just in time for the party I was attending! Thank you so much :)”
Hi, thank you so much for your lovely review and for being a loyal customer of My1stYears. We’re delighted to hear that you’ve always been happy with the quality of your orders.
We’re sorry to hear there were delivery issues with the courier, especially with the item being an important birthday gift. However, we’re so pleased our customer service team was able to help quickly and get your parcel delivered in time for the party.
Your kind feedback means a lot to us, and we’ll be sure to pass your comments on to the team. Thank you again for your support.
Best regards, Aleksandra, Management Team, My 1st Years
“The chair I ordered was lovely and I was very pleased with it. Delivery though was through Evri who were awful and delayed the chair by 4 days as they deemed it to be a large parcel requiring special delivery. It wasn’t at all”
Hi, thank you for your review. We’re so pleased to hear that you were happy with the chair itself.
We’re very sorry to hear about the delay with the delivery service and understand how frustrating that must have been. We appreciate your feedback regarding the experience with Evri.
Thank you again for your order and for taking the time to share your thoughts.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Delivery time massively delayed, customer service agent lied about what they could do for me - offered a £5 voucher to be used within 6 months - why would I order again if delivery times are so delayed!”
Hi, we’re very sorry to hear about your experience and completely understand your frustration regarding the delivery delay. Due to an exceptionally high volume of orders, there were delays affecting some deliveries, and we sincerely apologise for the inconvenience caused.
As an apology, we applied store credit to your account and did our best to speed your order up as much as possible. We’re also sorry that we were unable to provide an additional product as compensation as requested.
We truly appreciate your feedback and are sorry we did not meet your expectations on this occasion.
Best regards, Aleksandra, Management Team, My 1st Years
