“Ordered 2 personalised items for 2 separate baby gifts. System allowed me to order 2 gift boxes… only 1 arrived. Called customer services who told me I couldn’t have ordered 2 boxes as system won’t allow . Attached below is my order confirmation clearly showing 2 gift boxes”
“DO NOT BUY their quilted backpacks. The fabric used on the exterior stinks of chemicals and is hard to the touch. It's absolutely horrible; my kids won't wear it because of the smell. Really bizarre. Complained but customer service no help.”
“Terrible experience. Ordered on 8/29 with a promised delivery of 9/6. Was never informed I’d be charged over $100 in duty tax, had I known, I would not have ordered. Shipment stalled on 9/4 for 5 days, only to hear now that it just cleared customs. Still no idea when or if my gift will arrive. Completely unacceptable. Do not order from this company save yourself the frustration and hidden costs.”
Hi, we’re very sorry to hear about your experience and the frustration this has caused. Our customers should not be charged customs fees, and we are actively working on resolving this issue to ensure it does not happen again.
We can confirm that your parcel cleared customs yesterday and is now on its way to the recipient. If you wish, please get in touch with us so we can discuss this further and assist you directly.
Thank you for your patience, and we truly apologise once again for the inconvenience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re so sorry to hear about this experience with the personalisation. This definitely shouldn’t have happened. Please get in touch with our customer service team, and we’ll be happy to put this right for you. Thank you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re really sorry to hear there was a delay with the delivery of your order. We got in touch with the courier to look into what happened, and I’m pleased to see your order has now been delivered today. If you experience any issues, please don’t hesitate to get in touch with us.
Best regards, Aleksandra, Management Team, My 1st Years
“The backpack is advertised as fitting an A4 (there is a picture showing it fits an excercise book with the picture of an A4 paper). When the backpack arrived it DOES NOT fit an A4. When contacted the Company advised that the dimensions of the product are shown (and that is true). However, when purchasing if you see a picture that says it fits an A4 excercise book you do not mind the dimensions. Lesson learnt - will not be a repeat customer.”
Hi, we’re very sorry to hear about your disappointment with the backpack. Thank you for bringing this to our attention. We will raise this with the relevant team to review the product information. Your feedback is really valuable in helping us improve. If you’d like to discuss your experience further, please feel free to email us at support@my1styears.com with the subject 'Review - Aleksandra '.
Sincerely, Aleksandra from the My 1st Years Management Team
“I ordered the ballerina soft doll which I personalised. It was beautifully presented and a lovely gift for a 1st birthday. My 1st Years is my go to company when I want to buy a personalised gift.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I’ve shopped with My 1st Years many times before, but this order for my daughter’s first birthday has been a huge let-down and caused me nothing but stress. The items arrived damaged, poorly made, and missing the gift boxes I had requested. One toy even had a sharp chipped piece, making it unsafe. On top of that, customer service has been impossible to reach - no one answers the phone or responds to emails, and even my message to the CEO has gone unanswered. It took for me to reach out on social media to get any response at all and this came with a complete lack of compassion. Had I not ordered from else where my daughter would have no presents for her birthday. Really disappointing experience and STILL awaiting my refund. 100% would never spend my money here again.”
Hello, we’re very sorry to hear that you are not happy with your order, and we completely understand how disappointing this has been for such an important occasion.
We have replied to your emails and social messages to confirm that the products need to be returned to us so we can properly investigate the issues raised. We do understand that the outer packaging was damaged, and we are very sorry for that. However, in order to process the refund you’ve requested, we do need the items returned.
Our customer care agent has already provided you with a free return label. Once the items are sent back, please let us know and we will ensure that a full refund is processed promptly.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
