Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to see that this has happened and completely understand how frustrating it must be to wait several weeks for your parcel. We have raised this with our courier, and we can see that a member of our Customer Service team has already offered a replacement order to resolve the issue.
Please could you respond within the existing email thread so we can proceed for you as quickly as possible? Thanks!
Best regards, Aleksandra, Management Team, My 1st Years
“My order was produced incorrectly, and I had to fight to have it rectified. I now do have the correct item - thank you - but the process of arranging this was fraught. The customer suport was sadly lacking, unhelpful, and ill-informed.”
Hi, we’re very sorry to hear that the process of resolving your order was frustrating and that you felt our customer support was lacking on this occasion. This is certainly not the level of service we aim to provide.
We’re pleased that you now have the correct item, but we completely appreciate that the experience in getting this rectified has impacted your overall impression.
Please be assured that we have taken your feedback on board. It is extremely important to us, and we will share your comments with the relevant teams to help improve our service and communication going forward.
Thank you again for taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
“The rabbit and the shoes that I bought for my new grandaughter are beautiful and her Mum was very pleased with them. I have bought from you before and the quality is always fantastic and the delivery is so quick”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Brilliant backpack this is our 2 nd purchase for our second. Grandchild as the 1 st back pack washed well and is still good after 3 ya using every day would highly recommend”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered this as a present for my friend, and overall it was a nice order. The item itself was good and it was packed nicely. However, the original box was ripped at the front. I had paid extra for it to look nice since it was meant to be a special gift, so this was very disappointing.
The outer courier box had no damage at all, which makes me think the item was already bent and ripped before it was placed inside the delivery box. It doesn’t seem like this happened during shipping, but rather during packing by the company staff.
Unfortunately, I didn’t have enough time to exchange it, so I had to give the present as it was, with the front of the box ripped. It would have been perfect if the packaging had arrived in proper condition.”
Hi, thank you for your feedback. We’re very sorry to hear that the presentation box arrived ripped, especially as this was intended to be a special gift and you had paid extra for it. We completely understand how disappointing that must have been.
Your comments regarding the condition of the original box and the packaging process have been noted, and we will be passing this feedback on to our warehouse and packing teams to help improve our quality checks moving forward.
We’re sorry that you did not have enough time to arrange a replacement before gifting the item, but we truly appreciate you taking the time to share your experience with us.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that you still haven’t received your order and completely understand your frustration.
After looking into this, we can see that the original parcel was returned to us, and a replacement was sent out to ensure you receive your item as soon as possible.
A member of our team will be in touch with you shortly via email with a full update and any further information you may need.
Thank you for your patience, and again, we’re sorry for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
