Hello, thank you for your feedback. We’re really glad to hear you were happy with the product quality, but we’re sorry that the delivery service didn’t meet expectations. That’s certainly not the experience we want our customers to have.
While delivery is handled by our courier partners, we take issues like this seriously and will pass your comments along to help improve future service. If you’d like, please reach out to our customer support team with your order details and we’ll be happy to look into it for you.
We appreciate you taking the time to share your experience and hope we can provide a smoother overall service next time.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Unfortunately, the popper broke on the bag with just a few uses. Customer services offered to replace the bag but it was out of stock. Eventually resolved to receive an equivalent bag but it took a few emails as I had a 10% discount code on the original order.
It was a lot of faff, which surprised me given the high prices and brand value but grateful it was resolved. And the rest of the bag seems to be of good quality and never had an issue with the quality of any product before and therefore think 4 stars is fair.”
Hi, thank you for your thoughtful review. We’re very sorry to hear that the popper broke after only a few uses and that resolving the replacement took more back-and-forth than it should have. We understand how frustrating that must have been and appreciate your patience.
We’re glad we were able to reach a suitable resolution for you in the end, and it’s reassuring to hear the rest of the bag and your previous purchases have met your expectations for quality. Your feedback is really valuable, and we’ll be sharing it with our team as we continue to improve both our products and customer service experience.
Thank you again for your understanding and for your continued support.
Best regards, Aleksandra, Management Team, My 1st Years
“I have purchased a number of items in the past from My 1st Years and have always been happy.
However, despite little use (kept at Nanny's house) after one year, 4 months the table top activity centre I purchased broke. The actual leg collapsed when my grandson played with it. After reaching out to My 1st Years, they have kindly offered me a store credit as compensation.
Thank you.”
Hi, thank you for your review and for being a returning customer. We really appreciate your continued support. We’re sorry to hear that the item developed a fault, especially with such light use, as that’s not what we expect from our products.
We’re glad our customer service team was able to provide store credit for you and help reach a positive resolution. Your feedback is important to us, and we’ll continue working to improve our product durability and overall experience.
Thank you again for your understanding and kind words.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
“Products were lovely, packaging also very nice. However, I purchased a personalised cardigan for my daughter but the font used makes it very difficult to read what it says.”
Thank you very much for your kind comments about our products and packaging — we’re delighted to hear you liked them.
We’re sorry to learn that the font on your daughter’s personalised cardigan was difficult to read. We truly appreciate you bringing this to our attention, as feedback like yours helps us improve both our designs and customer experience. We’ll be sharing your comments with our personalisation team.Thank you again for taking the time to leave feedback, and we hope to welcome you back again in the future.
Best regards,Shannon ,Management Team, My 1st Years
“Had an issue with delivery which was very quickly resolved after speaking with customer service. I went for a personalised mini back pack with my son’s first initial, the quality is great and really impressed however I noticed the letter is folded on one corner where it has been stuck to the bag, which is a little disappointing, but nevertheless still a lovely item.”
Thank you so much for your lovely and honest review. We’re really glad we could resolve the delivery issue quickly and that you’re impressed with the quality of the personalised backpack.
We’re sorry to hear about the folded corner on the initial - this isn’t something we’d want to see, and we completely understand how that could be disappointing. Please don’t hesitate to get in touch with us directly so we can look into this for you and help make things right.
Thank you again for your feedback and for choosing us - it really means a lot.
Best regards, Shannon Management Team, My 1st Years
Hi, thank you for your kind words and for sharing your experience. We're thrilled to hear you're happy with the products you ordered! However, we sincerely apologise for the delay in getting your order to you. The delay was due to a high volume of orders, but we’re happy to let you know we’re back on track now. We truly appreciate your understanding and your support.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re glad to hear that you liked the product, however, we’re very sorry to hear that the gift box arrived damaged and didn’t meet your expectations. Please contact our Customer Service team at support@my1styears.com, and they will be happy to assist you further.
Thank you for taking the time to share your feedback. We really appreciate it and will pass this on to the relevant team.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback. We’re glad to hear you liked the product! We completely understand your point regarding the additional charge for personalisation, and we will pass your comments on to the relevant team for consideration. Your feedback is invaluable in helping us improve the customer experience.
Thank you again for taking the time to share your thoughts.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
“1st years is actually very good but their chosen couriers who are Evri are awful. My Grabdson didn't receive his Christmas gift until NYE but this was the fault of the courier. They were excellent in resolving the issue and sent it next day delivery by DPD.”
Hi, thank you so much for your review. We’re delighted to hear that you were happy with your order and that our team was able to resolve the issue quickly. We’re very sorry that the delay with the courier affected your grandson’s Christmas gift. We really appreciate your patience and understanding, and we’re glad it arrived safely with DPD.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I bought a lovely soft ballerina dill for my Granddaughter on her birthday, was very pleased with the quality. I had her name put on the skirt of the doll. Which was lovely. Only one thing, in the picture it said Happy Birthday across the chest of the doll, which I thought was standard, but when I received it wasn't on there, bit disappointed.”
Hi, thank you so much for your lovely feedback. We’re really pleased to hear you were happy with the quality of the ballerina doll and the personalisation on the skirt.
We’re very sorry for the disappointment regarding the Happy Birthday wording on the chest. We understand how that could be confusing if it appeared in the product image, and we truly appreciate you bringing this to our attention so we can review how this is displayed and described.
Thank you again for your kind comments and for choosing us for such a special birthday gift.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re glad you like the item and that it arrived quickly. We understand it was smaller than expected and will pass your comments on to our team.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
“Wonderful item and beautiful package. On time. My niece loved it! Only issue is it was a little smaller than I thought. This was probably my misreading of the details! I look forward to ordering again and would recoment to everyone. Definitely at a much higher league than many providers of similar items.”
Hi, thank you so much for your wonderful review! We’re thrilled your niece loved the item and that everything arrived beautifully and on time. We appreciate your note about the size and understand it can be a little tricky. We’ll keep working to make our descriptions as clear as possible. We can’t wait to welcome you back for your next order!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your feedback! We’re delighted to hear that you’re happy with your products.
We understand that our items may seem a little pricy, but we take great care to ensure they are made to a high standard, with thoughtful design, quality materials, and personalised touches wherever possible. Our aim is always to provide gifts that are both beautiful and memorable.
We really appreciate you taking the time to share your thoughts.
Best regards, Aleksandra, Management Team, My 1st Years
