“I have always been pleased with the quality of the products from My 1st Years - in particular, I have bought customised dressing gowns on eight occasions from 2021-2025. Unfortunately, I've recently been made aware that the personalised note added to at least three of these orders was never delivered - even though it was included in the order confirmation email - so two friends weren't aware for 6 months and 2 years who the gift was from until I mentioned it. To happen on (at least) three occasions is poor for a premium product and service. But as I say, the products are good so I continue to order, though have it delivered to me first to add my own note!”
Hi, thank you for your continued support and for sharing your experience with us. We’re very sorry to hear about the issues with the personalised notes not being delivered as expected. This is certainly not the standard we aim for, especially with multiple occurrences. Please be assured that we will look into this immediately to understand what went wrong and to prevent it from happening again. We truly appreciate your loyalty and your feedback, and we’re here if you need any further assistance.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your kind words about the product and delivery! We’re sorry to hear the note you included wasn’t shared as requested. We understand how important those personal touches are. We’ll review our processes to ensure this doesn’t happen again. Please don’t hesitate to reach out if we can assist further!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your lovely feedback! We’re glad you enjoyed the packaging and the item itself. Sorry for the colour mix-up. Sometimes blue and green can be tricky to capture exactly! We’re happy it still added some liveliness. Thanks for your support!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We're glad you liked the item and appreciate your feedback about the tambourine size. The dimensions are listed on the product page, but we understand it may appear smaller than expected. Thanks again for taking the time to share your thoughts!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I bought a lovely wooden pram and doll set for my granddaughter’s first birthday. It’s very well made, with her name on the side and the doll is very cute. I only gave four stars as I was under the impression that the doll could lie down in the body of the pram but it’s too long.”
Hi, thank you so much for your kind review! We're delighted to hear that the wooden pram and doll set made a lovely gift for your granddaughter's first birthday. It’s great to know you were pleased with the quality and the personalisation. We really appreciate your feedback about the fit of the doll in the pram. We’re sorry for any confusion and will look into how we can make this clearer in the future. Thank you again for your support!
Best regards, Aleksandra, Management Team, My 1st Years
“I needed a birthday present for a little girl quickly and I ordered the personalised bunny clock which arrived the next day as I paid extra for next day delivery. I was astonished at the size of the box and when I opened it I saw that the gift box was huge. I could not use the gift box as I needed to post the item on to the recipient. The box was very nice and was free so I will save it for something else. The service was excellent . The gift looked lovely although I did not open the box of wooden numbers etc. I have not heard so assume they were ok. Had to put some extra tissue in the box the clock was in before I posted it on as the box of numbers was rattling around. Would buy from this company again.”
Hi, thank you so much for your review! We're really pleased to hear that your order arrived so quickly and that you were happy with the overall service and presentation of the gift.
We appreciate your feedback regarding the gift box. At the moment, we have four sizes available, and for the item you ordered, the box you received is currently the only one that fits. That said, we completely understand how the size may not have been ideal for posting the gift on, and we’ll certainly pass your comments along to our packaging team as we continue to review and improve our options.
We're glad to hear you'd consider shopping with us again and hope the little recipient loved her birthday gift!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Given 4 stars as the gift and card are lovely presents of good quality. Delivery came in good time. Only other comment is that the complimentary cardboard box was unusable due to whole box squashed. Luckily, the actual gifts were not affected.”
Hi, we’re very sorry to hear that your Premium Eco Box arrived damaged and that you were unable to use it for your gift.
We would be more than happy to send you a replacement gift box. Please contact us at your earliest convenience so we can arrange this for you.
Thank you for your understanding, and we look forward to resolving this promptly.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we're glad to hear you are happy with your order; however, we’re very sorry to hear that your gift box arrived damaged and that you were unable to use it for your gift.
We would be more than happy to send you a replacement gift box. Please contact us at your earliest convenience so we can arrange this for you.
Thank you for your understanding, and we look forward to resolving this promptly.
Best regards, Aleksandra, Management Team, My 1st Years
“Service, and product are good. Lovely packaging. Only disappointment to me was the size of the bag to hold the puzzle which had her name printed on. It was very small.”
Hi, thank you for your kind words about our product and packagin, we’re delighted you liked them! We’re sorry to hear that the bag size didn’t quite meet your expectations. We appreciate your feedback and will take it into consideration as we continue to improve our products. If there’s anything else we can help with, please feel free to reach out.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“My grandaughters music box arrived in a beautiful gift box and wrapped in lovely tissue paper. There was a slight dark spot in the wood and the box was much smaller than I imagined, maybe I should have checked the size prior to ordering but overall its quite sweet”
Hi, thank you for sharing your feedback with us!
We’re delighted to hear that the music box arrived beautifully packaged and that you found it sweet. We’re sorry about the slight dark spot in the wood and that the size was smaller than you expected. We do try to provide clear size details on our product pages to help with ordering decisions, and we appreciate your understanding.
If there’s anything we can do to assist you further, please don’t hesitate to reach out.
Best regards, Aleksandra, Management Team, My 1st Years
“My grandaughters music box arrived in a beautiful gift box and wrapped in lovely tissue paper. There was a slight dark spot in the wood and the box was much smaller than I imagined, maybe I should have checked the size prior to ordering but overall its quite sweet”
Hi, thank you for sharing your feedback with us!
We’re delighted to hear that the music box arrived beautifully packaged and that you found it sweet. We’re sorry about the slight dark spot in the wood and that the size was smaller than you expected. We do try to provide clear size details on our product pages to help with ordering decisions, and we appreciate your understanding.
If there’s anything we can do to assist you further, please don’t hesitate to reach out.
Best regards, Aleksandra, Management Team, My 1st Years
“Beautiful wall hanging. Bigger than expected which is great. I would have given 5 stars, but there was a large sticker on the back . Which could be see when I hung it. When I removed it , unfortunately it had taken some of the backing off. The damage cannot be seen from the front. Also , item did take a while to arrive. That’s probably the delivery company’s fault”
Hi, thank you for your lovely feedback! We’re glad to hear you were pleased with the size of the wall hanging and that it looks great on your wall.
We’re sorry to hear about the sticker on the back and the slight damage when removing it. We appreciate you letting us know, and we’ll certainly pass this on to our packaging team to help improve in the future.
Regarding the delivery delay, we understand how frustrating that can be, and we thank you for your patience.
Thanks again for your honest review and for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered a the white frame with the personalised baby animals print. It’s lovely but the print doesn’t fit in the frame. I had to trim it but it looks lovely now.”
Hi, thank you for your feedback! We’re glad to hear you love the print and that it looks lovely now.
We’re sorry to hear the print didn’t fit perfectly in the frame and appreciate you letting us know. We’ll pass this on to our team to ensure better sizing compatibility in the future.
Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback and kind words about our products.
We’re sorry to hear you experienced issues with the discount codes. Please note that our discount codes do work with personalised items; however, there are terms and conditions in place that can be checked on our website.
If you have any specific issues or need assistance applying a code, please feel free to reach out.
Best regards, Aleksandra, Management Team, My 1st Years
“I’ve made several purchases from My 1st years and most of them were perfectly good. I did experience one issue and the box which was damaged, including the gift box.”
Hi, thank you for your continued support and for sharing your feedback.
We’re sorry to hear about the issue with the damaged box and gift packaging. We always aim to ensure our products arrive in perfect condition, and we appreciate you bringing this to our attention.
If you ever experience any issues in the future, please don’t hesitate to get in touch so we can make it right. Thanks again for choosing My 1st Years!
Best regards, Aleksandra, Management Team, My 1st Years
