Hi, thank you for your feedback! We’ll share your comments with the team as we continue to look for other packaging options. Please note that we do have an eco-friendly packaging option available at checkout. Thanks!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re glad to hear you like the items. We understand that our products are an investment, and we always strive to offer the best quality and design for our customers.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re glad to hear you and your grandson love the toy box. We’re very sorry about the crack in the corner and appreciate you letting us know. We’ll take this on board to improve our quality. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Best regards, Aleksandra, Management Team, My 1st Years
“Unfortunately, the Memory Box was a little damaged; but that can happen in transit.
I might order another because, other than minor damage, I was delighted with quality of both the box and the cuddly toy. I have tried to include a photo.”
Hi, thank you for your feedback and for sharing the photo. We’re sorry to hear that the box arrived a damaged, but we’re delighted to hear that you were happy with the quality of both the box and the cuddly toy.
I’ve sent you an email regarding this. Please check your inbox so we can make sure everything is sorted.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
“The little dressing gown is very sweet and nicely embroidered . Can’t wait to give it to her. The little case with wooden beauty products is delightful.
Now just waiting for a couple of more gifts to arrive!”
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your feedback! We’re really pleased you love the product, though we’re sorry to hear the gift box arrived damaged. We understand it can sometimes be tricky to upload photos, but we’re happy to let you know that we’ve now arranged a replacement box for you. It should be with you within 24–48 hours. Thank you.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a mini backpack and the tabletop zoo. Love the zoo but the backpack wasn't quite what i was expecting and the gift box was torn quite badly.”
Hi, thank you for your feedback! We’re delighted to hear you love the tabletop zoo. We’re very sorry that the mini backpack wasn’t quite what you expected and that the gift box arrived damaged.
We really appreciate you letting us know, and we’ll pass your comments on to our team to help improve both our products and packaging.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your feedback! We’re delighted to hear you love the product. We appreciate your comment about the writing and will pass this on to our team for consideration in future designs.
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered the personalised bunny for my granddaughter, bunny is gorgeous but was a bit disappointed the personalisation wasn't embroidered but stuck on lettering ? Hopefully it safe for a baby and doesn't come off”
Hi, thank you so much for your feedback! We’re delighted to hear you love the bunny. The personalised lettering is applied using a heated press, which is safe and durable, so it’s perfectly suitable for a baby and won’t come off. If we were to embroider the name, the thread would be visible on the back of the item, which is why we use the heated press method instead.
Best regards, Aleksandra, Management Team, My 1st Years
“I have got many personalised toys,bags and nightmare for my daughter and nieces and nephews and the quality is unmatched. Always very please with purchases.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re sorry to hear about the confusion. The gift bag is not included for free, but we do offer a free gift box, which was sent along with your order.
We hope you’re still enjoying your product, and thank you for your feedback!
Best regards, Aleksandra, Management Team, My 1st Years
“I love the quality of my chosen gifts, that were carefully and speedily dispatched.
However my experience was spoilt by the couriers, namely Evri, who misled me when my parcel didn’t arrive. After much stress, searching and following an investigation, my parcel mysteriously arrived without further communication from Evri.
First class products yet poor courier service.”
Hi, thank you so much for your kind words about the quality of our products. We’re delighted to hear you’re happy with your gifts!
We’re very sorry that your experience was affected by the delivery service. We completely understand how frustrating it must have been to deal with the confusion and lack of communication from Evri. Please rest assured that we’ve shared your feedback with them to help improve their service.
We truly appreciate your patience and hope that, despite the delivery issues, you and your loved ones enjoy the gifts.
Best regards, Aleksandra, Management Team, My 1st Years
