“Ordered 2 personalised items for 2 separate baby gifts. System allowed me to order 2 gift boxes… only 1 arrived. Called customer services who told me I couldn’t have ordered 2 boxes as system won’t allow . Attached below is my order confirmation clearly showing 2 gift boxes”
“DO NOT BUY their quilted backpacks. The fabric used on the exterior stinks of chemicals and is hard to the touch. It's absolutely horrible; my kids won't wear it because of the smell. Really bizarre. Complained but customer service no help.”
“Terrible experience. Ordered on 8/29 with a promised delivery of 9/6. Was never informed I’d be charged over $100 in duty tax, had I known, I would not have ordered. Shipment stalled on 9/4 for 5 days, only to hear now that it just cleared customs. Still no idea when or if my gift will arrive. Completely unacceptable. Do not order from this company save yourself the frustration and hidden costs.”
Hi, we’re very sorry to hear about your experience and the frustration this has caused. Our customers should not be charged customs fees, and we are actively working on resolving this issue to ensure it does not happen again.
We can confirm that your parcel cleared customs yesterday and is now on its way to the recipient. If you wish, please get in touch with us so we can discuss this further and assist you directly.
Thank you for your patience, and we truly apologise once again for the inconvenience.
Best regards, Aleksandra, Management Team, My 1st Years
“The backpack is advertised as fitting an A4 (there is a picture showing it fits an excercise book with the picture of an A4 paper). When the backpack arrived it DOES NOT fit an A4. When contacted the Company advised that the dimensions of the product are shown (and that is true). However, when purchasing if you see a picture that says it fits an A4 excercise book you do not mind the dimensions. Lesson learnt - will not be a repeat customer.”
Hi, we’re very sorry to hear about your disappointment with the backpack. Thank you for bringing this to our attention. We will raise this with the relevant team to review the product information. Your feedback is really valuable in helping us improve. If you’d like to discuss your experience further, please feel free to email us at support@my1styears.com with the subject 'Review - Aleksandra '.
Sincerely, Aleksandra from the My 1st Years Management Team
“I’ve shopped with My 1st Years many times before, but this order for my daughter’s first birthday has been a huge let-down and caused me nothing but stress. The items arrived damaged, poorly made, and missing the gift boxes I had requested. One toy even had a sharp chipped piece, making it unsafe. On top of that, customer service has been impossible to reach - no one answers the phone or responds to emails, and even my message to the CEO has gone unanswered. It took for me to reach out on social media to get any response at all and this came with a complete lack of compassion. Had I not ordered from else where my daughter would have no presents for her birthday. Really disappointing experience and STILL awaiting my refund. 100% would never spend my money here again.”
Hello, we’re very sorry to hear that you are not happy with your order, and we completely understand how disappointing this has been for such an important occasion.
We have replied to your emails and social messages to confirm that the products need to be returned to us so we can properly investigate the issues raised. We do understand that the outer packaging was damaged, and we are very sorry for that. However, in order to process the refund you’ve requested, we do need the items returned.
Our customer care agent has already provided you with a free return label. Once the items are sent back, please let us know and we will ensure that a full refund is processed promptly.
Sincerely, Aleksandra from the My 1st Years Management Team
“Purchased a lunch box/lunch bag and flask for my 2 year old starting pre school. The lunch bag I had for 2 days and it is ripped already:( so he doesn’t have a new one for school, have had to order another one from elsewhere!”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Got the wrong personalised item delivered, when replaced the same wrong item came again and was offered no replacement of the item I ordered, a gift for my daughters first birthday. I am left with an item I did not order and no reasonable replacement/solution.”
Hi, we’re very sorry for the disappointment and frustration caused. We contacted you 4 days ago, offering a return and refund for the item, but we haven’t heard back from you. Could you please check your WhatsApp messages and get back to us? Many thanks.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry to hear you haven’t received your item. Our records show that the parcel was delivered on 30th August to the correct location. If you’re unable to locate your order, please get in touch with us directly so we can assist you further.
Best regards, Aleksandra, Management Team, My 1st Years
“My first order came and it wasn’t what I had ordered I’d been sent someone else’s parcel! After going back and forth a replacement was sent which hasn’t been delivered even though Evri say it has. I’m still awaiting the item from the 24th of August”
Hi, we’re very sorry for the issues you’ve experienced with your order and for the frustration this has caused. We will be passing your feedback to the relevant team.
We did try to resolve this for you quickly by sending a replacement, and we’re very sorry to hear that this has unfortunately been lost. We have now emailed you directly with a resolution. Could you please check your emails, including your junk or spam folder, and let us know how you’d like to proceed? Many thanks.
Best regards, Aleksandra, Management Team, My 1st Years
“i've given this 0 purely because of the delivery. Didn't realised you used Evri or i wouldn't have orderd it. I ordered it on the Monday, paid extra for next day delivery (which I'd like back.please) They delivered it at 8.20 on Wednesday evening, left it in next door's shed where it was discovered on Thursday afternoon, as they didn't leave any correspondence as to where it was. I can't recommend anyone who uses Evri.”
Hi, we’re very sorry to hear about the delivery issues and will pass your feedback on to the relevant team. We hope that you are otherwise happy with your order. Please get in touch with us if you wish to discuss your query further.
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered a gift for my god daughter and paid for next day delivery. The delivery was 7 days late and the box was damaged when delivered. I was reimbursed the £4 which was paid for next day delivery, but overall disappointed with the level of service.”
Hi, we’re very sorry to hear about the delay and the condition of the gift box, and we will pass your feedback on to the relevant team. If you would like a replacement box, please contact us and we’ll be happy to arrange one for you. Thanks!
Best regards, Aleksandra, Management Team, My 1st Years
“We have never received our order, it was a present for a first birthday.
Apparently the Evri driver delivered it but we have never seen it .
My 1 st years expects me to get a crime number from the police and then they can start the investigation.
Now I have had to go out to buy another present.
The Evri driver has been doing this with many parcels in the area and not one company has ever asked us or our neighbours for a crime number .
I have left it as I do not have the time or energy to start contacting the police .”
Hi, we’re very sorry to hear that your order hasn’t been received. To proceed with a claim and investigation, especially given that this has reportedly happened multiple times in your area, we do require a crime reference number. The form can be filled out online, and as noted in our terms and conditions, this is necessary for us to move forward with investigating lost parcels.
We completely understand how frustrating this situation must be and appreciate your understanding and cooperation so we can resolve it as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered a Personalised Pink Towelling Robe & pink Soft Toy Elephant Gift Set on 19th August for newborn granddaughter born today on 1st Sept. The gift has been lost in transit it appears as no updates for a few days from courier. Chased My 1st years customer services and Evri, getting nowhere fast. No phone calls - tried ringing but message is to email. If it comes it will be too late now.
Poor show, highly frustrating and most disappointing.
Looking at other low marked reviews I am not the first.”
Hi, we’re very sorry that your order was lost in transit. As requested, we have issued a full refund and confirmed this via email. We completely understand how frustrating this situation must have been and sincerely apologise for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry that your order was lost. We’ve emailed you offering either a replacement sent via express delivery or a full refund. Please get back to us via email so we can resolve this for you as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“Bought on 18th August, 5 day delivery still not arrived! No communication from seller or delivery! Won’t be ready for going to school very unimpressed…. They use cheap EVRI so good luck getting your parcel!”
Hi, we’re very sorry that your parcel was lost. We've already processed a replacement for you via express delivery. We completely understand how frustrating this must have been and appreciate your patience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“I ordered a christening blanket for my baby as something special for her to keep forever, but we’ve used it for two days and the stitching is already coming apart. The material is very poor quality and for nearly £30 I expected it to be soft and nice but it’s very cheap fabric and creases very easily.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
