“unfortunately despite getting in touch directly with Evri and with 1st years I still have not taken delivery of my items so am unable to review - would love to be able to say I have the named bunny and doll but I have no idea where they are...”
Hi, thank you for your feedback, and we're really sorry to hear that your order hasn't reached you yet.
We’ve already raised an investigation with Evri regarding the delay, and we're closely monitoring the situation. If your parcel still hasn’t been delivered by the end of today, please don’t hesitate to get in touch with our customer service team directly and we’ll be more than happy to assist further and make sure this is resolved for you as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“I am really disappointed with their service.
I always order with them never had any issues this time around I ordered two backpacks for my nephew and niece and selected two boxes one each and a note and along with that I was qualified for a free bunny gift. When arrived both bags were tucked in one box no message no free bunny and when emailed them about it I got an automated message saying someone will contact and it’s been over a week now no contact from them”
Hi, thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced with your order and the lack of follow-up.
We do not have any record of contact from you in our system, so please do get in touch with us directly at support@my1styears.com. Our team will prioritise your case and work to resolve this for you as quickly as possible.
We appreciate your patience and look forward to hearing from you soon.
Best regards, Aleksandra, Management Team, My 1st Years
“First time using the company as recommend by a friend. I ordered over a week ago and paid for next day delivery and still haven’t received my order. The frustrating thing is every email I send I have to wait ages for a reply to find out what is happening. We are on day 10 and I still don’t no if my niece will ever get her birthday present.”
Hi, thank you for your feedback, and we're truly sorry to hear about your experience — this is certainly not the level of service we aim to provide.
We sincerely apologise for the delay in receiving your order, especially given that you selected next day delivery, and for the frustration caused by the slow response time. We completely understand how disappointing this must be, particularly with your niece’s birthday approaching.
Please be assured that our team will be in touch with you shortly to provide a full update and work toward a resolution as quickly as possible.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
“I was very excited to finally try My 1st Years and ordered personalised items for my son but they use Evri as their choice of courier. When I hadn’t received my item over a week later I followed the tracking which showed it had apparently been delivered which it had not. No way to get in touch with Evri. Why would they choose Evri to deliver their parcels, they are notorious for this, I basically lost my money. Will never buy from here again or recommend them.”
Hi, thank you for your feedback, and we’re very sorry to hear about the frustration caused by the delivery experience.
According to the tracking information, your parcel was delivered to the selected parcel shop as requested. However, we completely understand your concern. We have already arranged for a replacement to be sent out.
Your replacement order will be processed today, and you’ll receive confirmation and tracking details as soon as it’s on its way.
We truly appreciate your patience and hope this resolution helps restore your confidence in us.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback, and we’re sorry to hear that you were disappointed with the size of the blanket you received.
We do our best to provide clear product descriptions, including measurements, on our website so customers know exactly what to expect before placing an order. We're sorry if this wasn’t as clear as it should have been in this case.
Your comments have been noted, and we’ll review the listing to ensure the information is as visible and helpful as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“From previous experience I would have normally gave 5 stars, however we the amount of to and from emails I have had to send to your custtomer services and the complaint still not being resolved I have had to leave a lower score. The first box I received was crushed and therefore I couldn't give the birthday present to my friends daughter. This was down to your courier Evri thinking it was suitable to deliver such a parcel which was ripped and crushed. I didn't receive a refund on the delivery because your colleague Geraldine said because the parcel arrived on time there was nothing she could do, even though I had sent pictures to prove how the parcel was received.”
Hi, thank you for taking the time to share your feedback, and we're truly sorry to hear about your recent experience.
We completely understand how disappointing it must have been to receive a damaged gift box, especially when it was meant for a special occasion. Please accept our sincere apologies for the inconvenience this caused.
We did arrange for a replacement gift box to be sent out on express delivery as soon as the issue was reported, in an effort to resolve the matter quickly. However, we’re sorry that we weren’t able to refund the original delivery cost, as the parcel did arrive within the expected time frame.
That said, your feedback regarding the condition of the parcel and the courier’s handling has been noted and shared with our logistics team.
Thank you again for your previous support, and we hope to have the opportunity to restore your confidence in us.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback, and we're sorry to hear about your experience. We’d like to clarify that your order was processed and shipped within 24 hours of being placed. Unfortunately, it was held by the customs office, which can occasionally cause delays beyond our control. However, we can see that your order has now been successfully delivered. If you have any further concerns or need assistance, please don’t hesitate to reach out.
Best regards, Aleksandra, Management Team, My 1st Years
“Pretty disappointed after receiving 3 backpacks that were left outside the house in the rain, soaking wet. All I got back was that I could get a box. Nothing else was done about it. No compensation for the delay it caused to give my presents, no apologies, no contacting the courier company to resolve the issue. Surprised at the level of customer service considering they were not cheap. Won’t be purchasing again.”
Hi, we're very sorry to hear about your recent experience and completely understand your disappointment. Your order should have arrived in perfect condition, and we apologise that it didn’t. We will be raising this issue with the courier, as leaving items exposed to the elements is not acceptable.
We can see that replacement gift boxes have already been sent, but we do apologise that more wasn’t done to support you at the time. Your feedback has been shared with our team to ensure we improve going forward. We truly appreciate your past support and are sorry to have let you down on this occasion.
Best regards, Aleksandra, Management Team, My 1st Years
“Parcel was delivered outside of the house without knocking or ringing in the nighttime and the next morning it was found by my mother in law who came to visit me and she said that the parcel was soaking wet. Luckily, all items were fine but I definitely won’t order from you again”
Hi, we're very sorry to hear about how your parcel was delivered. That’s certainly not the experience we want for our customers. Your order should have been handled with much more care, and we sincerely apologise that it was left outside overnight without any attempt to notify you. While we’re relieved to hear the items were not damaged, we completely understand your frustration. We’ll be raising this issue with the courier to help prevent this from happening in the future. Thank you for your feedback, and we're truly sorry to have lost your trust.
Best regards, Aleksandra, Management Team, My 1st Years
“Rubbish customer service, my parcel was stolen after being left outside my door by a useless delivery company….nobody wants to take responsibility….have to go through police they said….ridiculous”
Hi, we’re very sorry to hear about your situation and understand how frustrating this must be. Our records show that the parcel was delivered to the correct address. As part of our policies, we require customers to obtain a crime reference number from the police and complete the necessary forms in cases of theft. We’re sorry that you were unable to do this, as it’s an important step for us to be able to assist further. Please don’t hesitate to reach out if you need any help with this process.
Best regards, Aleksandra, Management Team, My 1st Years
“Very expensive Bluey bag, the lettering was just ironed on I could probably have done myself and the discount for a first order wasn’t coming off even though I had multiple emails to tell me it was there to use”
Hi, thank you for your feedback. The lettering on this item is done using a durable flocked method, as stated in the product description, which gives it a soft, high-quality finish. Regarding the discount code, please note that promotional codes cannot be applied to licensed character products like this Bluey bag, which is why the discount wasn’t applied. We appreciate your understanding and hope to assist you with other purchases in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear your order hasn’t arrived and understand how frustrating this is. After investigating, we found the order was unfortunately lost in transit. As requested via email, we have processed a full refund for you. Please don’t hesitate to reach out if you need any further assistance.
Best regards, Aleksandra, Management Team, My 1st Years
“My order didn't arrive, I contacted the company and they informed me my order had been lost in the system. The baby bodysuits were both 6-12 months but one was a much smaller size.”
Hi, thank you for your feedback, and I’m very sorry to hear about the issues with your order.
It’s disappointing to learn your order didn’t arrive as expected, and I apologise for the mix-up with the sizes of the baby bodysuits.
If you haven’t already, please get in touch with our customer service team directly so we can make this right for you.
Thank you for bringing this to our attention, and we hope to resolve it quickly.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your Eco Box arrived damaged and that you were unable to use it for your gift.
We would be more than happy to send you a replacement gift box. Please contact us at your earliest convenience so we can arrange this for you.
Thank you for your understanding, and we look forward to resolving this promptly.
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered gift for christening, which has been and gone and I have not gifted.
Ordered on the 10th June has not arrived as stated within 5 working days..
Had response to email re this to date nothing more.
Would like to know wher3 my order is especially as money taken out of my account.”
Hi, we’re very sorry to hear about the delay with your order and completely understand your frustration especially as it was intended for a special occasion.
We’d like to clarify that we responded to your email immediately and offered a replacement three days ago. Unfortunately, the order was initially stuck in our system, which caused the delay. This has since been escalated, and the order has now been processed with express delivery. We’ve also passed your feedback to our IT team to help prevent similar issues in the future. We truly appreciate your patience and sincerely apologise for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that the gift you ordered for your daughter arrived with the missing letter. We completely understand how disappointing this must be.
Please note that we offered to send a replacement over a week ago, but we haven’t yet heard back from you. We’re more than happy to resolve this for you as quickly as possible just let us know how you’d like to proceed.
Thank you for your patience, and we hope to make things right.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns.
We want to assure you that we take your feedback seriously. Our team is currently investigating the issues you've raised, and we are committed to making the necessary improvements to enhance our service.
We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved offline?
Thanks so much! Aleksandra - My 1st Years Management Team.
“I was really disappointed with my Father’s Day T-shirt, I have bought regularly from the site and I have previously been impressed with the quality. However, on this occasion with one cold wash all of the colour came off of the T-shirt and I’m now left of a plain white T-shirt.”
Hi, thank you for taking the time to leave your feedback, and we’re truly sorry to hear about your recent experience with the Father’s Day T-shirt.
It’s especially disappointing to hear this, as a returning customer who has previously been happy with the quality of our products. A loss of colour after just one cold wash is certainly not expected, and we completely understand your frustration.
Please accept our sincere apologies. We’d really appreciate the opportunity to look into this further for you and make things right. If you haven’t already, please get in touch with our customer service team so we can assist you directly.
Thank you again for your continued support, and we hope to restore your confidence in us.
Best regards, Aleksandra, Management Team, My 1st Years
