“I’m still waiting for my parcel to arrive. I’ve left what’s app messages and a voice mail today. No one has got back to me all day.
Pretty poor service 1st years. It’s not good enough.”
“Hi, my parcel photo from Evri showed that it was just dumped on the floor in the rain and I haven’t had any confirmation from the recipient that it was received as it was a gift. I have complained to Evri but haven’t had a response. Please could my gift be resent.”
“I placed an order and did not hear anything so I followed up to be advised that the order was put on hold because some items were out of stock! I was then advised that despite placing the order on 4th December they could not guarantee delivery before Christmas. I was extremely disappointed, and I nearly even got an apology! I now have to wait for a refund. Extremely dissatisfied”
“I bought 2 gowns, with names on. The gowns were ok. But the embroidery name on one was very poor. The good one was not as good as there advert, but ok. The other was shocking. I contacted them and there answer was to give me £5 credit to spend in there store🤔 this was a present for someone and i am very disapointed.”
“Parcel late, and as an advent calendar ten days of the month were missed for my little one, then delivered to wrong house, and redelivered not offered. Eventually found the house had been sent to by searching the whole road. Parcel soaked from rain. When opened not fit for purposed as doors only small enough for chocolate and not what it was purchased for. Given to daughter just to play with as no refund offered. Then refund offered if it was sent back at which point it was too late. Very unhappy customer”
“I ordered a peter rabbit tonie box toy that did not arrive in my parcel. My mother opened the box and threw the receipt. You have since asked me for proof? I would not go to all this effort for a £12 tonie box toy”
“Avoid this company. They have scammed me. Faulty product arrived and they are refusing to refund it. Go to Etsy where you can speak to someone. This company have given a terrible customer service. The bags stitching is wonky and they are refusing to accept this. Stating that this is their style. The description does not state this anywhere and their example pictures are straight. My friend has 2 of the same bags and her little ones writing is straight. I got a faulty bag and they are throwing their weight around and refusing to refund.”
“Gave poor review because of delivery firm still not got my parcel of 3rd December 9tines it has been cancelled so far got parcel delivery from this firm last night to which he said I have another parcel for you which I will bring tomorrow why not bring them together will see today if get them.My 1st years soon got my order together and informed of progress order was making.Fingers crossed”
“Incorrect personalisation twice in a row for the Christmas Eve box I’ve bought. Quick to send out a new box the first time but it was still wrong, both with really silly mistakes that are clearly incorrect. Waiting to have a new one sent but waiting on a response to confirm. Big waste of time, resources, money and the incorrect boxes presumably are going straight to landfill. Such a shame there is no quality control with this company. Additionally the quality of the box itself is pretty basic, so that alongside the lack of care to get the personalisation correct makes it feel very unspecial. Maybe go see if you can get what you want elsewhere.”
