Hi, we’re very sorry for the confusion. We received information from the courier stating there was an issue with the address, but we appreciate your reassurance that the address is correct. We are currently waiting for an update from the courier and will keep you informed.
Best regards, Aleksandra, Management Team, My 1st Years
“One of the blankets I bought absolutely stunk. Smelt of damp and mildew. I don't know if it had been used by someone else and sent back, or just stored badly, but I would not be happy to put a baby in it either way.”
Hi, we are very sorry to hear this. This has never happened before, and we are happy to investigate further. To do so, we would require you to return the product free of charge. Please get in touch with us at support@my1styears.com with the subject line 'Review – Aleksandra' to arrange the return. Looking forward to hearing from you.
Best regards, Aleksandra, Management Team, My 1st Years
“I bought a bag from this company and on the photo it was showing a child round the age of 4,5 or 6 wearing the bag on their back. The bag that got delivered would only fit the size of my child who is only 6 months. False advertisings. Will not be buying from here again”
“I ordered a dressing gown last year for my granddaughter and material was so thin left very dissapointed due to this will not be ordering again from first years shame because previous I have had some nice items”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“My parcel has been lost by Evri. I have never had it delivered and am very disappointed as this was for a family holiday on Wednesday. I want this to be treated with urgency and would like my parcel to either be replaced, or a full refund including delivery!!!!
Please see all attached information below.
1. Order confirmation from My 1st Years.
2. Out for Delivery by Evri email.
2. My concern raised to Evri and their emails back to me about parcel being lost.
Some communication regarding my refund or replacement would be appreciated. Such disappointing service. Evri have said to contact you!”
“Didn’t receive my package on time and had to go and collect it myself due to the civic number not being added although it was correct on my initial order. Really disappointing experience.”
Hi, we’re very sorry to hear about the delivery issues and the inconvenience this caused. Thank you for letting us know about the civic number issue. We’ll review our processes to help prevent this in the future. We truly appreciate your feedback and hope that despite the experience, you are happy with your purchase.
Best regards, Aleksandra, Management Team, My 1st Years
“I had an item that got lost and didn’t get confirmed for 3 weeks that was lost in transit - was offered a refund but no discount or any credit after the error. Disappointing as would have been a frequent shopper here”
Hi, we’re very sorry to hear that you haven’t received your parcel yet.
We can confirm that a replacement was sent and our records show that it has been successfully delivered. Please check with your household, neighbours, or parcel drop-off points in case it was received on your behalf.
Best regards, Aleksandra, Management Team, My 1st Years
“Product arrived dirty and ruined. Sent in photos and as a ‘gesture of goodwill’ they offered me £15 voucher on my next purchase (meaning I will only benefit if I spend more money with them). If something arrives ruined you are usually offered a new item or money refunded. Awful customer service”
Hi, we’re very sorry that your product arrived in this condition. As mentioned previously, we’ve also offered the option to return the backpack for a replacement or a full refund, however, we haven’t heard back from you yet. Please reply in the same email thread so we can resolve this for you as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“The items still haven’t arrived. Evri wouldn’t have been my chosen shipping company but I didn’t have a choice and now my items are stranded with a third party for a week! Very disappointed as thiese were meant to be birthday gifts for my daughter. I could have ordered it from the high street for much cheaper and much quicker!”
Hi, we’re very sorry for the delay and the disappointment this has caused. We’ve emailed you regarding your order and have offered a replacement for the lost items. Please check your inbox so we can resolve this as quickly as possible. Thanks!
Best regards, Aleksandra, Management Team, My 1st Years
“This was my first time purchasing from the company. The order arrived in very bad condition being stained all over with black marks and unusable. A free gift was also missing from the order. On contacting the company I was offered a £15 store credit with no refund or return option for a product that cost £99. I rejected this and have been offered a replacement despite requesting a refund.The issue has not yet been resolved and a returns label has not been forthcoming. Very poor experience and will not be purchasing again.”
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns.
We want to assure you that we take your feedback seriously. Our team is currently investigating the issues you've raised, and we are committed to making the necessary improvements to enhance our service.
We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved offline?
Thanks so much! Aleksandra - My 1st Years Management Team.
“Item was supposed to be delivered next day! But their chosen courier said they couldn't deliver it after 5 days and was returning it to them, was for a birthday present I would like a full refund.”
Hi, we’re very sorry that your order wasn’t delivered as expected and for the inconvenience this caused, especially as it was for a birthday present.
We’ve processed a full refund for your order, as requested.
Thank you for your understanding, and we sincerely apologise again for the delay.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Personalised Woven Hanging Advent Calendar
Terrible material and very cheaply made. Ours arrived with a red stain, black marks in several places, and poor stitching with threads hanging out. It looks cheap and scruffy — definitely not worth the price.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback! We’re delighted to hear that you love the products.
We’re really sorry to hear about the emails. That’s certainly not the experience we want. We’ll make sure your unsubscribe request is fully processed so you won’t receive further marketing emails.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your message. It looks like the free gift was not selected at checkout, which is why it was not included with your order. Please get in touch with us and we’ll be happy to assist further.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your message. We’re glad to hear you liked the product! We’re sorry the new customer welcome discount code wasn’t accepted. Unfortunately, the code does not apply to outsourced items, which is why it couldn’t be used.
Best regards, Aleksandra, Management Team, My 1st Years
