“Item was supposed to be delivered next day! But their chosen courier said they couldn't deliver it after 5 days and was returning it to them, was for a birthday present I would like a full refund.”
Hi, we’re very sorry that your order wasn’t delivered as expected and for the inconvenience this caused, especially as it was for a birthday present.
We’ve processed a full refund for your order, as requested.
Thank you for your understanding, and we sincerely apologise again for the delay.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Personalised Woven Hanging Advent Calendar
Terrible material and very cheaply made. Ours arrived with a red stain, black marks in several places, and poor stitching with threads hanging out. It looks cheap and scruffy — definitely not worth the price.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback! We’re delighted to hear that you love the products.
We’re really sorry to hear about the emails. That’s certainly not the experience we want. We’ll make sure your unsubscribe request is fully processed so you won’t receive further marketing emails.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your message. It looks like the free gift was not selected at checkout, which is why it was not included with your order. Please get in touch with us and we’ll be happy to assist further.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your message. We’re glad to hear you liked the product! We’re sorry the new customer welcome discount code wasn’t accepted. Unfortunately, the code does not apply to outsourced items, which is why it couldn’t be used.
Best regards, Aleksandra, Management Team, My 1st Years
“I still have not received my order! Using evri as a courier would put me off purchasing again... delivery is too slow, waiting weeks for an order is not acceptable!”
Hello, we’re very sorry to hear about the delay with your order and completely understand your frustration. 😔 Please contact us directly at support@my1styears.com and we’ll do everything we can to resolve this for you as quickly as possible. Thank you for your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
Hello, we’re very sorry that your order didn’t arrive the next day as expected. Delivery took 2 days, and we sincerely apologise for the inconvenience. Please get in touch with us at support@my1styears.com so we can assist you further. Thank you for your understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re very sorry for the delay and understand your disappointment. We raised an investigation with Evri last week regarding your order and are currently waiting for an update. We truly appreciate your patience and will keep you informed as soon as we hear back.
Best regards, Aleksandra, Management Team, My 1st Years
“I have a complain and i need someone to reply as soon as possible
I have ordered 4 gifts and added in the bag to get 4 boxes.. what I got is one box with all the things… how can this happen?? This is not acceptable… I ask you to send 3 more boxes cause this is for a gift and I don’t accept to give people that way without any good arrangement…”
Hi, we’re very sorry for the confusion and appreciate your feedback. At this time, we send one gift box per order. However, we’ll soon be offering the option to purchase additional gift boxes.
On this occasion, we’re happy to process replacements for the additional gift boxes you requested. These should be with you at the start of next week. Thank you for your understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns.
We want to assure you that we take your feedback seriously. Our team is currently investigating the issues you've raised, and we are committed to making the necessary improvements to enhance our service.
We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved offline?
Thanks so much! Aleksandra - My 1st Years Management Team.
“I ordered 2 personalised items, one was to be a gift.
Received email from Evri saying parcel has been delayed, then nothing further. When I checked tracking 10 days later parcel was being returned to sender without ever having attempted delivery.
Disappointing and embarrassing that I had to turn up to a party with no gift. Customer service were quick to respond when questioned, but to be offered a replacement or refund is just annoying. Perhaps a better courier is required.”
Hi, we’re very sorry to hear about the issues with your order and completely understand how disappointing and frustrating this must have been, especially given the special occasion.
Thank you for acknowledging our customer service team’s efforts. We always aim to respond quickly. We truly appreciate your feedback regarding the courier, and we’ll be passing it on to help improve our delivery process in the future.
We sincerely apologise for the inconvenience caused and hope we have the chance to provide a much better experience for you next time.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns.
We want to assure you that we take your feedback seriously. Our team is currently investigating the issues you've raised, and we are committed to making the necessary improvements to enhance our service.
We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved offline?
Thanks so much! Aleksandra - My 1st Years Management Team.
“It was delivered in bad condition. Gift box was broken i cant send it to my friend like this, I contact the customer service and all what they do is giving me a £5 in their website wallet!!! all I ask is a new box!!!”
Hi, we are very sorry that your gift box arrived in a damaged condition. This is certainly not the experience we want for our customers, and we completely understand your frustration.
We will be sending a replacement gift box to you shortly, and it should arrive tomorrow. We hope this resolves the issue and that your gift can be sent to your friend as intended.
Thank you for your patience, and once again, our sincerest apologies for the inconvenience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry that the toy box arrived damaged. As requested, the product has been collected, and your refund is now being processed.
Thank you for your patience, and we apologise again for the inconvenience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns.
We want to assure you that we take your feedback seriously. Our team is currently investigating the issues you've raised, and we are committed to making the necessary improvements to enhance our service.
We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved offline?
Thanks so much! Aleksandra - My 1st Years Management Team.
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Ordered matching wellies and raincoat. Stitching on wellies is appalling, sent emails with evidence and no reply or update.
Should have never been sent out for delivery in this condition.”
Hi, we’re very sorry to hear about the issues with your order. This is certainly not the experience we want for our customers.
We have emailed you on two occasions regarding the matter but haven’t heard back. Please could you check your junk or spam folder in case our emails ended up there? We’d really like to resolve this for you as soon as possible.
Best regards, Aleksandra, Management Team, My 1st Years
