Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“I complained about the delivery driver throwing my parcel over the fence and damaging my parcel and nobody was responded. I still have a damaged gift box that I paid extra for, that was damaged by someone your company employs.”
Hi, we’re very sorry to hear about this experience. Unfortunately, it seems we never received your email. Please do get in touch with us directly at support@my1styears.com so we can resolve this issue as quickly as possible.
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Best regards, Aleksandra, Management Team, My 1st Years
“I have ordered a personalised blanket to gift my nephew. It was really disappointing to see that the blanket had a mark. Also the gift box was completely ruined so I had to buy another gift box. I have quried the team but no response. Very disappointed.”
Hi, we’re very sorry to hear this happened. We’ve tried to locate any form of contact from you, but we haven’t received anything on our end.
If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com and we’ll be happy to assist.
Best regards, Aleksandra, Management Team, My 1st Years
“I never received my order and no one is helping me to get a refund or be able to get a replacement. It’s my first time ordering from here and I was so excited to order the gift for my little niece but all that I’ve been left with is disappointment and out of pocket”
Hi, we’re very sorry to hear about your experience. We emailed you 6 days ago to confirm the steps necessary to obtain a replacement or a refund. We’re sorry that you were not happy with the requirements, but these steps are needed to ensure we can process your request correctly. If you’d like to proceed, please follow the instructions in our email, and we’ll be happy to resolve this for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re sorry to hear this. We can see that a replacement has already been processed for you with express delivery. Please allow a little time for it to arrive, and don’t hesitate to contact us if there are any further issues.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry your order has not been delivered. It has been out for delivery for a few days now, and we have raised an investigation to find out what happened. We’ll update you as soon as we have more information.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re very sorry to hear this. We did reply to your email within 24 hours (9 days ago), but as we were unable to locate your order number, we had to wait for your response in order to offer a resolution. Please reply to our email so we can assist you further.
Best regards, Aleksandra, Management Team, My 1st Years
“Poor customer service, poor quality control, item was gift for Granddaughters 1st Birthday and personalisation is poor, the O looks like a number 8. I have emailed company but no refunds or returns on personalised items so beware”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback! We’re very sorry to hear that you haven’t received your parcel. Please reply to our email so we can assist you further and resolve this as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about your experience. Please get in touch with us so we can help resolve the issue.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“Ordered the personalised abacus and the quality is poor, the blocks don’t spin properly and my child gets frustrated with it so waste of money. I think the blocks don't spin due to bad quality, the whole row spins rather than each block, they get stuck.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“I bought a toy box as a gift and it came in a horrible flat pack. I felt so embarrassed when the recipient told me. Newborn gift items should not come as a flat pack!”
Hi, we’re sorry for the disappointment. Due to their size, we’re unable to send toy chests assembled, as they can be easily damaged in transit. We do advise on the product page that the toy box comes flat packed, but we appreciate your feedback and will review how we can make this clearer.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about your experience. We do advise the personalisation method on the product page, and can confirm that the iron-on felt is designed to be durable. We’re sorry if this wasn’t clear and appreciate your feedback, which we’ll use to improve our descriptions and communications.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a personalised chair for my Granddaughters 2nd birthday. I had an email to say it was with Evri and I would be notified when they would deliver. It never arrived. When I chased it I was told it had been returned to 1st Years. There is no way of finding where the original chair is and they are now out of stock
Not impressed at all.”
Hi, thank you for your feedback. We’re very sorry your order was lost and completely understand your disappointment. Your feedback will be passed on to help prevent this in the future. A full refund has already been processed and should reach your account shortly.
Best regards, Aleksandra, Management Team, My 1st Years
“1 item and 3 replacements too follow and all were damaged, transportation may well be the culprit to the damage but poorly packed items plays a roll, customer service has been very helpful”
Hi, thank you for your feedback. We’re very sorry to hear that multiple items arrived damaged. We completely understand how frustrating this must be. We appreciate your understanding regarding transit and are glad our customer service team has been able to assist. Your comments about packaging will be passed on to help improve future deliveries.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry to hear you feel this way. Unfortunately, we are unable to amend billing information once an order has been placed, as our system does not allow changes at that stage. We sincerely apologise for any inconvenience this may cause.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re very sorry for the mistake with the name, and we completely understand your frustration. Please contact us directly so we can make it right and ensure the correct name is used next time.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about the delay and understand your disappointment. Upon checking, it appears your order has already been delivered. If you haven’t received it, please contact us directly so we can help resolve this for you.
Best regards, Aleksandra, Management Team, My 1st Years
