“My order never arrived..despite evri saying it was delivered and taking just a picture of my front door which was locked and no one was home my issue still hasn't been resolved”
Hi, thank you for your review. We’re sorry to hear about the delivery issue. According to the courier, the parcel was marked as delivered, but if you’re unable to locate it, please get in touch with our customer service team so we can help resolve this for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear your parcel is missing. Our Customer Service team has offered assistance and explained that we’re more than happy to resolve the issue within 24 hours. To do so, we do need confirmation of the CRN number and a completed form. We’re sorry to see this wasn’t provided, but if you change your mind, please don’t hesitate to get in touch so we can help.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your order hasn’t arrived yet. We completely understand how frustrating this must be. Please get in touch with us so we can investigate the situation and ensure your order reaches you as quickly as possible. We really appreciate your patience and understanding while we look into this.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re very sorry to hear that your order hasn’t arrived yet. We completely understand how frustrating this must be. Please get in touch with us so we can investigate the situation and ensure your order reaches you as quickly as possible. We really appreciate your patience and understanding while we look into this.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your product arrived damaged. Thank you for your feedback. We will pass this on to help improve our packaging. We can see that our customer service team has already sent a replacement, and we hope it reaches you in perfect condition.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your gift box arrived damaged. We completely understand how disappointing this is when giving a gift. Please get in touch with us so we can assist further. We really appreciate your feedback!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry you feel this way. We reviewed the photos and can confirm the product is not damaged. However, as you were not happy with the quality, we advised that the item could be returned for a refund, and we never heard back. If you change your mind, please feel free to reply to our email so we can assist.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We’re very sorry that you were unhappy with our service. Unfortunately, we are unable to accept returns on personalised items if the change of mind is the reason, as stated in our terms and conditions. We appreciate your understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“Requested two separate gift boxes ( recorders as such on the invoice) for two toys for my grand children. Received both toys in one box which was itself damaged. Both toys were boxed normally themselves but even these boxes slightly damaged. I have requested new boxes, still waiting to hear…checked the toys which were ok but the internal wrapping of these were also torn…”
Hi, we’re very sorry to hear about the issues with your gift boxes and the internal wrapping. We did reply to your email almost 2 weeks ago, but it seems we haven’t heard back from you. Please could you check your spam or junk folder just in case our response went there? We’re happy to assist further once we hear from you.
Best regards, Aleksandra, Management Team, My 1st Years
“Awful customer service. Keep sending me emails telling me I have 15% off but no code is included or anything. Contact them and they send me multiple codes, all of which don’t work. I’ve emailed them back and forth for over a week and even spent 20 minutes on the phone the other day where I was told the issue should be fixed by end of day Wednesday and I would be informed and still nothing and the issue is still not resolved. I don’t understand why it is so difficult to send a 15% off code which works or even process the order over the phone for me. It was a big order too which I won’t be able to place without the 15% off. Very disappointing and frustrating and not sure what else to do seeing as I have contacted them continuously for a week.”
Hi, we’re very sorry to hear about the difficulties you’ve experienced. Our customer service team has passed your feedback to the relevant team so they can look into this and resolve the issue as quickly as possible. We really appreciate your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“Parcel left on door step not in safe place was not at home come home to no parcel spoke to evri agreed it was there fault and spoke this company asked for crime reference got that and still won’t refund me after they said they would after doing all that waste of time horrible customer service never again now contacting bank to get my money back as they are still ignoring me and not refunding me been over a week”
Hi, we’re unable to continue discussions with anyone using extremely offensive language or failing to treat our staff with respect. We can also see that the form we requested has not been completed, and that you have contacted your bank regarding this matter. Please be assured that we have provided all the necessary information to the bank to assist with your claim.
Regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry your order was delayed. We understand how disappointing this must have been for your daughter’s 1st birthday.
We received your email confirming that you wished to receive a full refund, so we cancelled your order as requested. This is why the items were not delivered.
We appreciate your understanding, and if there’s anything else we can help with, please don’t hesitate to get in touch.
Best regards, Aleksandra, Management Team, My 1st Years
“Such a disappointing purchase for two reasons:
1. When the stocking and present sack arrived, the red fabric had run onto the white trim, turning it a light pink colour.
2. The name is NOT embroidered, although the description and picture make it look like it is. It’s actually a gaudy yellow-gold iron on name.
It’s such a shame as it looks beautiful but it was a complete rip off which I returned the same day.
The only good moment of the whole mess was Irena’s excellent customer service arranging the return and refund so swiftly.”
Hi, thank you for taking the time to leave your feedback. I’m really sorry to hear that your order didn’t meet your expectations. I completely understand your disappointment. We appreciate your kind words about the customer service team. We are glad they were able to help with the return and refund quickly. Your feedback regarding the product is very important, and we’ll be reviewing this with our team to prevent similar issues in the future. Thank you again for bringing this to our attention.
Best regards, Aleksandra, Management Team, My 1st Years
“The personalised name on the robe was very poorly stitched. The box came ripped in a corner . And the note I’ve asked for came with question marks but I’ve put hearts … this was definitely not checked before printing . I’ve ordered before and everything I recieved was pristine . Not the same quality this time .”
Hi, we’re very sorry to hear about the issues with your order. This is certainly not the standard we aim for, and we completely understand your disappointment. Please get in touch with us directly so we can look into this and resolve it for you.
Best regards, Aleksandra, Management Team, My 1st Years
“Gift came damaged boxes awfully presented and no replacement all that was offered was 5 pound voucher. Ruined the gift for my nephew and no offer to replace as out of stock. Both boxes were damaged and train was scratched. Will not use this company again and will be logging a complaint with screenshot. Awful awful service and I will make people aware not to use this company”
Hi, we’re very sorry to hear about your experience and completely understand your frustration. We will pass your feedback on to the relevant team to help improve our service.
We never received a photo of the damaged item itself, only the box. If there is any issue with the item, please do get in touch with us.
We completely understand your disappointment and apologise for the inconvenience this has caused.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“I complained about the delivery driver throwing my parcel over the fence and damaging my parcel and nobody was responded. I still have a damaged gift box that I paid extra for, that was damaged by someone your company employs.”
Hi, we’re very sorry to hear about this experience. Unfortunately, it seems we never received your email. Please do get in touch with us directly at support@my1styears.com so we can resolve this issue as quickly as possible.
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Best regards, Aleksandra, Management Team, My 1st Years
“I have ordered a personalised blanket to gift my nephew. It was really disappointing to see that the blanket had a mark. Also the gift box was completely ruined so I had to buy another gift box. I have quried the team but no response. Very disappointed.”
Hi, we’re very sorry to hear this happened. We’ve tried to locate any form of contact from you, but we haven’t received anything on our end.
If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com and we’ll be happy to assist.
Best regards, Aleksandra, Management Team, My 1st Years
