“Very poor quality - I purchased the dinosaur robe. Primark quality at double the price. The fabric is very thin, on the photo the product has labels on the left hand side - no labels present. It appears that the garment has been made by a cheaper supplier than the photo.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com. Thanks!
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback, and we’re very sorry for the inconvenience caused by the emails. We’ll make sure we pass your feedback to the relevant team.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re very sorry to hear that you haven’t received your order. Please get in touch with our customer service team so we can investigate and resolve this for you as quickly as possible.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re very sorry for any confusion caused. We can confirm that we replaced the item with the correct spelling 10 days ago. We truly appreciate your patience and understanding, and we’re here if you have any further concerns.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry for the delay with your order. It looks like your package has been held by the customs office, and you should have received an email to pay any applicable fees in order to receive your order. This should not have happened, and we are working to ensure it doesn’t happen again. Please get in touch with us by sending an email to support@my1styears.com, and we’ll be happy to assist you further.
Thank you for your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your order appears to have been stolen. A few hours ago, we sent you a form to help us investigate and process your issue. If you could kindly complete the form and reply via email, that would be greatly appreciated.
Thank you for your understanding, and we’ll do our best to resolve this as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“I had requested two luxury boxes and one additional box, but I received only one box, and unfortunately, it was damaged.
This experience has left me quite upset, especially since this is my third time ordering from your page, and I did not expect this kind of service from you.”
Hi, we’re so sorry to hear about your experience and that your gift box arrived damaged, especially as a returning customer. Your feedback is very important to us, and we will be passing it on to our team.
If you’d like to receive a replacement gift box, please don’t hesitate to contact us and we’ll be happy to arrange this for you.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a bag for my little girl and had her name put on it, when it arrived the name was spelt incorrect despite the invoice having the correct spelling. A replacement bag was sent out next day and again my daughter’s name was spelt incorrectly again.
I then was only allowed a new bag once I had sent the two bags back that they had messed up and was told I wouldn’t be entitled to a partial refund and £10 credit was given instead. When the new bag arrive the name was spelt correct this time however the quality of the stitching was poor and I will not be ordering from her again.”
Hi, we’re extremely sorry to hear about your experience and the repeated issues with your order. This is certainly not the level of service or quality we aim to provide. We will be passing your feedback both to the relevant team and to our quality control team to ensure this is addressed.
Thank you for taking the time to share your experience with us.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re sorry to hear that the size of the toy box didn’t meet your expectations. We really appreciate you taking the time to share your thoughts, and we’ll pass your comments on to our team for consideration.
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered 2 personalised items for 2 separate baby gifts. System allowed me to order 2 gift boxes… only 1 arrived. Called customer services who told me I couldn’t have ordered 2 boxes as system won’t allow . Attached below is my order confirmation clearly showing 2 gift boxes”
per order, and we appreciate that this is not convenient.
Thank you for sharing your feedback. We will be passing it on to our marketing team for consideration.
Best regards, Aleksandra, Management Team, My 1st Years
“Terrible experience. Ordered on 8/29 with a promised delivery of 9/6. Was never informed I’d be charged over $100 in duty tax, had I known, I would not have ordered. Shipment stalled on 9/4 for 5 days, only to hear now that it just cleared customs. Still no idea when or if my gift will arrive. Completely unacceptable. Do not order from this company save yourself the frustration and hidden costs.”
Hi, we’re very sorry to hear about your experience and the frustration this has caused. Our customers should not be charged customs fees, and we are actively working on resolving this issue to ensure it does not happen again.
We can confirm that your parcel cleared customs yesterday and is now on its way to the recipient. If you wish, please get in touch with us so we can discuss this further and assist you directly.
Thank you for your patience, and we truly apologise once again for the inconvenience.
Best regards, Aleksandra, Management Team, My 1st Years
“The backpack is advertised as fitting an A4 (there is a picture showing it fits an excercise book with the picture of an A4 paper). When the backpack arrived it DOES NOT fit an A4. When contacted the Company advised that the dimensions of the product are shown (and that is true). However, when purchasing if you see a picture that says it fits an A4 excercise book you do not mind the dimensions. Lesson learnt - will not be a repeat customer.”
Hi, we’re very sorry to hear about your disappointment with the backpack. Thank you for bringing this to our attention. We will raise this with the relevant team to review the product information. Your feedback is really valuable in helping us improve. If you’d like to discuss your experience further, please feel free to email us at support@my1styears.com with the subject 'Review - Aleksandra '.
Sincerely, Aleksandra from the My 1st Years Management Team
“I’ve shopped with My 1st Years many times before, but this order for my daughter’s first birthday has been a huge let-down and caused me nothing but stress. The items arrived damaged, poorly made, and missing the gift boxes I had requested. One toy even had a sharp chipped piece, making it unsafe. On top of that, customer service has been impossible to reach - no one answers the phone or responds to emails, and even my message to the CEO has gone unanswered. It took for me to reach out on social media to get any response at all and this came with a complete lack of compassion. Had I not ordered from else where my daughter would have no presents for her birthday. Really disappointing experience and STILL awaiting my refund. 100% would never spend my money here again.”
Hello, we’re very sorry to hear that you are not happy with your order, and we completely understand how disappointing this has been for such an important occasion.
We have replied to your emails and social messages to confirm that the products need to be returned to us so we can properly investigate the issues raised. We do understand that the outer packaging was damaged, and we are very sorry for that. However, in order to process the refund you’ve requested, we do need the items returned.
Our customer care agent has already provided you with a free return label. Once the items are sent back, please let us know and we will ensure that a full refund is processed promptly.
Sincerely, Aleksandra from the My 1st Years Management Team
“Purchased a lunch box/lunch bag and flask for my 2 year old starting pre school. The lunch bag I had for 2 days and it is ripped already:( so he doesn’t have a new one for school, have had to order another one from elsewhere!”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Got the wrong personalised item delivered, when replaced the same wrong item came again and was offered no replacement of the item I ordered, a gift for my daughters first birthday. I am left with an item I did not order and no reasonable replacement/solution.”
Hi, we’re very sorry for the disappointment and frustration caused. We contacted you 4 days ago, offering a return and refund for the item, but we haven’t heard back from you. Could you please check your WhatsApp messages and get back to us? Many thanks.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry to hear you haven’t received your item. Our records show that the parcel was delivered on 30th August to the correct location. If you’re unable to locate your order, please get in touch with us directly so we can assist you further.
Best regards, Aleksandra, Management Team, My 1st Years
“My first order came and it wasn’t what I had ordered I’d been sent someone else’s parcel! After going back and forth a replacement was sent which hasn’t been delivered even though Evri say it has. I’m still awaiting the item from the 24th of August”
Hi, we’re very sorry for the issues you’ve experienced with your order and for the frustration this has caused. We will be passing your feedback to the relevant team.
We did try to resolve this for you quickly by sending a replacement, and we’re very sorry to hear that this has unfortunately been lost. We have now emailed you directly with a resolution. Could you please check your emails, including your junk or spam folder, and let us know how you’d like to proceed? Many thanks.
Best regards, Aleksandra, Management Team, My 1st Years
“i've given this 0 purely because of the delivery. Didn't realised you used Evri or i wouldn't have orderd it. I ordered it on the Monday, paid extra for next day delivery (which I'd like back.please) They delivered it at 8.20 on Wednesday evening, left it in next door's shed where it was discovered on Thursday afternoon, as they didn't leave any correspondence as to where it was. I can't recommend anyone who uses Evri.”
Hi, we’re very sorry to hear about the delivery issues and will pass your feedback on to the relevant team. We hope that you are otherwise happy with your order. Please get in touch with us if you wish to discuss your query further.
Best regards, Aleksandra, Management Team, My 1st Years
