Hi, we’re very sorry your order was delayed. We understand how disappointing this must have been for your daughter’s 1st birthday.
We received your email confirming that you wished to receive a full refund, so we cancelled your order as requested. This is why the items were not delivered.
We appreciate your understanding, and if there’s anything else we can help with, please don’t hesitate to get in touch.
Best regards, Aleksandra, Management Team, My 1st Years
“Such a disappointing purchase for two reasons:
1. When the stocking and present sack arrived, the red fabric had run onto the white trim, turning it a light pink colour.
2. The name is NOT embroidered, although the description and picture make it look like it is. It’s actually a gaudy yellow-gold iron on name.
It’s such a shame as it looks beautiful but it was a complete rip off which I returned the same day.
The only good moment of the whole mess was Irena’s excellent customer service arranging the return and refund so swiftly.”
Hi, thank you for taking the time to leave your feedback. I’m really sorry to hear that your order didn’t meet your expectations. I completely understand your disappointment. We appreciate your kind words about the customer service team. We are glad they were able to help with the return and refund quickly. Your feedback regarding the product is very important, and we’ll be reviewing this with our team to prevent similar issues in the future. Thank you again for bringing this to our attention.
Best regards, Aleksandra, Management Team, My 1st Years
“The personalised name on the robe was very poorly stitched. The box came ripped in a corner . And the note I’ve asked for came with question marks but I’ve put hearts … this was definitely not checked before printing . I’ve ordered before and everything I recieved was pristine . Not the same quality this time .”
Hi, we’re very sorry to hear about the issues with your order. This is certainly not the standard we aim for, and we completely understand your disappointment. Please get in touch with us directly so we can look into this and resolve it for you.
Best regards, Aleksandra, Management Team, My 1st Years
“Gift came damaged boxes awfully presented and no replacement all that was offered was 5 pound voucher. Ruined the gift for my nephew and no offer to replace as out of stock. Both boxes were damaged and train was scratched. Will not use this company again and will be logging a complaint with screenshot. Awful awful service and I will make people aware not to use this company”
Hi, we’re very sorry to hear about your experience and completely understand your frustration. We will pass your feedback on to the relevant team to help improve our service.
We never received a photo of the damaged item itself, only the box. If there is any issue with the item, please do get in touch with us.
We completely understand your disappointment and apologise for the inconvenience this has caused.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“I complained about the delivery driver throwing my parcel over the fence and damaging my parcel and nobody was responded. I still have a damaged gift box that I paid extra for, that was damaged by someone your company employs.”
Hi, we’re very sorry to hear about this experience. Unfortunately, it seems we never received your email. Please do get in touch with us directly at support@my1styears.com so we can resolve this issue as quickly as possible.
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Best regards, Aleksandra, Management Team, My 1st Years
“I have ordered a personalised blanket to gift my nephew. It was really disappointing to see that the blanket had a mark. Also the gift box was completely ruined so I had to buy another gift box. I have quried the team but no response. Very disappointed.”
Hi, we’re very sorry to hear this happened. We’ve tried to locate any form of contact from you, but we haven’t received anything on our end.
If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com and we’ll be happy to assist.
Best regards, Aleksandra, Management Team, My 1st Years
“I never received my order and no one is helping me to get a refund or be able to get a replacement. It’s my first time ordering from here and I was so excited to order the gift for my little niece but all that I’ve been left with is disappointment and out of pocket”
Hi, we’re very sorry to hear about your experience. We emailed you 6 days ago to confirm the steps necessary to obtain a replacement or a refund. We’re sorry that you were not happy with the requirements, but these steps are needed to ensure we can process your request correctly. If you’d like to proceed, please follow the instructions in our email, and we’ll be happy to resolve this for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re sorry to hear this. We can see that a replacement has already been processed for you with express delivery. Please allow a little time for it to arrive, and don’t hesitate to contact us if there are any further issues.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry your order has not been delivered. It has been out for delivery for a few days now, and we have raised an investigation to find out what happened. We’ll update you as soon as we have more information.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re very sorry to hear this. We did reply to your email within 24 hours (9 days ago), but as we were unable to locate your order number, we had to wait for your response in order to offer a resolution. Please reply to our email so we can assist you further.
Best regards, Aleksandra, Management Team, My 1st Years
“Poor customer service, poor quality control, item was gift for Granddaughters 1st Birthday and personalisation is poor, the O looks like a number 8. I have emailed company but no refunds or returns on personalised items so beware”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback! We’re very sorry to hear that you haven’t received your parcel. Please reply to our email so we can assist you further and resolve this as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about your experience. Please get in touch with us so we can help resolve the issue.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“Ordered the personalised abacus and the quality is poor, the blocks don’t spin properly and my child gets frustrated with it so waste of money. I think the blocks don't spin due to bad quality, the whole row spins rather than each block, they get stuck.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“I bought a toy box as a gift and it came in a horrible flat pack. I felt so embarrassed when the recipient told me. Newborn gift items should not come as a flat pack!”
Hi, we’re sorry for the disappointment. Due to their size, we’re unable to send toy chests assembled, as they can be easily damaged in transit. We do advise on the product page that the toy box comes flat packed, but we appreciate your feedback and will review how we can make this clearer.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about your experience. We do advise the personalisation method on the product page, and can confirm that the iron-on felt is designed to be durable. We’re sorry if this wasn’t clear and appreciate your feedback, which we’ll use to improve our descriptions and communications.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a personalised chair for my Granddaughters 2nd birthday. I had an email to say it was with Evri and I would be notified when they would deliver. It never arrived. When I chased it I was told it had been returned to 1st Years. There is no way of finding where the original chair is and they are now out of stock
Not impressed at all.”
Hi, thank you for your feedback. We’re very sorry your order was lost and completely understand your disappointment. Your feedback will be passed on to help prevent this in the future. A full refund has already been processed and should reach your account shortly.
Best regards, Aleksandra, Management Team, My 1st Years
