“I haven’t received my order, evri have sent it back to you without even attempting to deliver it and I’ve had no contact from anyone to say when it’s likely to be delivered.”
“Placed my order on the 2nd dec & still haven’t received my order, I emailed you to tell you that evri have had my parcel since the 5th dec, to be told I had to wait up to 10 days, nothing has been delivered so I email you again on the 12th & I have now been told that an investigation has now been started by evri which will take up to 48 working hours for you to receive an update, in the meantime I will not receive my parcel in time for my granddaughter’s birthday on mon 15th dec! One very annoyed customer 😡”
“Not received my parcel yet and the tracking number for Evri is not recognised. I will be really disappointed if not received for Christmas as this is a first Christmas present and ordered it at the end of November”
“Item did not arrive and I have been trying to make contact for days but had little to no response very disappointing as chair was not the cheapest item and was a 1st Christmas gift.”
“Box arrived damage and was left on the driveway in the rain. The contents were ruined and the wood was chipped. Customer service took unreasonably long to reply. When I did receive a response, nothing was offered as gesture of goodwill. Something to show the recipient of the gift that the company has integrity would’ve been nice. Instead they embarrassed me and have shown themselves to be a company of greed too. 1/5 do not recommend. Paid over £100 for a Peter rabbit bookshelf for a little boy’s first birthday and have nothing to show for it”
“My parcel was delivered in 2 attempts,
The second box was left in an unknown location. I had to chase this with My1st years, first day I called them about 6 times and after 18 mins of waiting the call dropped. Next day I rang again and a colleague was helpful who identified the location as being not clear. I was asked to fill a DOR (form to say I have checked everywhere and in case I am not telling the truth can lead to prosecution- a bit too much but as I was saying the truth, I signed it) I called them again to chase my remaining order, I was on the call for good 40 mins, this colleague kept going back and forth to say it was delivered etc my baby was crying constantly whilst I was on the phone. I was sent a replacement in the end but the whole process of chasing them on email, insta, webchat was really draining. Although there products are really nice but my experience has not been pleasant. I would also like to add that the delivery company is also responsible for misplacing the parcel.”
Hi, we’re really sorry to hear about this. Please contact our customer service team, who will be happy to help resolve the issue as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“Parcel lost, didn’t receive gifts in time for my son’s first birthday when ordered in very good time. Still no resolution of missing parcel.
My first years need to stop using Evri, will never be using again”
Hi, we’re very sorry to hear about this. As soon as we learned there was an issue with your parcel, we raised an investigation with Evri. We’ll be in touch with you as soon as possible with an update.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re really sorry to hear about this. As soon as we became aware of the issue with your parcel, we immediately raised an investigation with Evri. Our team is closely monitoring the situation and will be in touch with you as soon as possible with an update.
Best regards, Aleksandra, Management Team, My 1st Years
“Parcel was dumped outside took a day to find thought was stolen. Also bag delivered is a different colour to the pictures on website not happy at all”
Hi, we’re very sorry to hear about this experience. It’s disappointing that your parcel was left outside and caused you stress. Regarding the colour of the bag, we apologise if it didn’t match your expectations. Product colours can sometimes vary slightly in photos. Please get in touch with our customer service team so we can look into this and help resolve the issue.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to see that your order is delayed. We’ve now raised this with our courier to get an urgent update. Unfortunately, delays can happen at this time of year due to high volumes, but please rest assured we’re working hard to ensure your parcel reaches you as soon as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“Disappointed as one of the blankets had a big catch in it! Had to try and mend as wanted to send to Australia. Not good quality and should never have been sent out line that.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“I placed an order on 22nd November for a personalised item for my niece’s first Christmas. This has not arrived and My 1st Years are not committing to a replacement before Christmas. While I appreciate that Evri appears to have misplaced the parcel, I would expect a better response from customer service. I am also concerned reading the other negative reviews on resolving similar issues.”
Hi, we’re very sorry to hear about the delay with your order. Please be assured that our Customer Service team is doing everything they can to speed things up for our customers.
Unfortunately, delays can occur at this time of year due to high volumes, and there is only so much we can do once parcels are with the courier. We are closely monitoring orders going to Northern Ireland and hope they are delivered very soon. Thank you for your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
