“Ordered 3 backpacks for christmas 1 arrived and the other 2 didn’t spoken to customers service and was advised it was delivered and made me go check the Bins for the Brown box for proper and found out it wasn’t delivered and it was only one backpack”
Hi, we’re very sorry to hear about the trouble with your order and completely understand your frustration. We’ll pass your feedback on to the relevant team to help prevent this in the future.
We can see that our customer service team has arranged a replacement for the missing items, and these should have been delivered by now. Any issues, please get in touch.
Best regards, Aleksandra, Management Team, My 1st Years
“Very bad customer service. Surely will not recommend to anyone. Besides delay in delivery, parcel arrived broken and soaking wet which unfortunately damaged the whole parcel which originally was a personalized baby gift. No response received from merchant when issue was reported about the damaged caused. Never again!”
Hi, we’re very sorry to hear that your order arrived wet and damaged. Our customer service team did try to resolve this directly with you; however, we understand that you chose to dispute the payment.
We’ll also raise this feedback with the relevant team to help ensure it does not happen again in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“Spent a lot of money, gift box was damaged and all the fluff from the cardboard was all over the personalised items! Sent a message on Instagram and done a review and no one has contacted me back, awful service!”
Hi, we’re very sorry to hear about the issues with your order. Unfortunately, we’ve been unable to locate your contact, but please email our customer service team at support@my1styears.com and we’ll be happy to look into this and resolve it for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about the issue with your order. We completely understand your disappointment.
We did send an email a week ago offering a replacement, so it may have been missed. Please check your inbox (and spam folder) and get back to us so we can send a replacement as soon as possible.
Thank you for your feedback. We’ll also pass it on to our production team to help prevent this in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered the penguin and personalised it with my sons name. Upon opening it the letter J was already peeling off. I was disappointed and emailed straight away with pictures but I have yet to hear back from your team. I love the penguin it's a shame the name wasn't done properly.”
Hi, we’re very sorry to hear about the issue with your personalised penguin. We completely understand your disappointment.
We did send an email three weeks ago offering a replacement, so it may have been missed. Please check your inbox (and spam folder) and get back to us so we can send a replacement as soon as possible.
Thank you for your feedback. We’ll also pass it on to our production team to help prevent this in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart.
Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes.
We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver.
Best regards, Aleksandra, Management Team, My 1st Years
“Very disappointed in the quality , the jigsaw didn't fit together firmly ,and one piece had a rough edge. I was unable to give to my grandson, I was too embarrassed with them . And very disappointed .”
Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart.
Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes.
We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver.
Best regards, Aleksandra, Management Team, My 1st Years
“I purchased a personalised cardigan for Xmas and used the size guide. Most of the measurements indicated a size of 9 months so I ordered 6-9 months. When it came it was big enough for a 2 year old so I contacted customer services for a replacement. They took so long to reply I couldn’t organise a replacement before Xmas. They also tried to tell me the measurements were of a 3 month old and tried everything to get out of issuing a credit note, wasting a significant amount of my time. They have now asked me to pay postage to send it back, wasting more of my time and money.”
Hi, we’re very sorry to hear about your experience and appreciate your feedback. We will pass this on to our team. We do provide a size chart to help customers make an informed decision when ordering. You are, of course, free to return the item if you wish to do so. Thanks!
Best regards, Aleksandra, Management Team, My 1st Years
“I purchased two personalized bags from this website and truly regret not reading the reviews beforehand. Both bags were crammed into a single gift box, and when I opened it, I was shocked by the poor quality. The finishing was terrible and looked cheap.
I sent pictures to the company, and they admitted the bags were indeed of poor quality. However, because it was Christmas, there wasn’t enough time to return them. I had no choice but to gift these poorly made bags to my nephews and nieces so they wouldn’t end up without presents.
When I followed up and requested a partial refund, they refused. This shows the company is money-driven and does not care about customer satisfaction. Aleksandra, the representative I dealt with, was very invasive, lacked empathy, and clearly needs retraining.
Please read other reviews before purchasing from this site. They will disappoint you one way or another. I will never buy from them again.”
Hi, we’re very sorry to hear that you feel this way and that your experience did not meet your expectations.
Please be assured that we offered all possible resolutions, including a replacement, store credit, or a return and refund. We’re sorry to hear that none of these options were satisfactory.
As the items were kept and gifted, we are unfortunately unable to process a full refund. We can see that you have agreed to a partial refund, and this will be processed shortly.
Thank you for your feedback, and we’re sorry once again that your experience with us was disappointing.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a gift and was told it had been delivered. On checking I found that the gift had not been received. When I notified the company and the courier of this, the company said the parcel had been delivered. I was sent a photo of a chair and table with said parcel. The courier said they investigated the matter and also said delivery had been made. Luckily, we managed to track down the parcel at another address but if we hadn’t found it, I’m not sure what recourse we would have given the responses received.
This process was stressful and disappointing.”
Hi, thank you for your feedback, and we’re very sorry to hear about the stress and disappointment caused by this delivery experience. That is certainly not how we want our customers to feel.
We’re very glad to hear that you were able to locate the parcel in the end, but we completely understand how frustrating and worrying this situation must have been. Your comments have been noted and will be shared with the relevant teams and our delivery partners to help prevent this from happening again in future.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re so sorry about this. That’s definitely not right and we apologise for the mistake and the difficulty getting through to us.
Please do get in touch with our Customer Service team via email, and they’ll arrange this to be sorted for you as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“I haven’t received my order. Guaranteed next day delivery before Xmas. Placed order on 21st December it’s now the 26th and not received. £9.99 for next day delivery too. Customer service non existent”
Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart.
Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes.
We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your message. According to our records, this order was delivered on the 14th of December. If you have not received it, please get in touch with our Customer Service team with your order number so we can look into this for you as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry for the inconvenience. We can see that the missing parts have already been replaced and shipped, so you should receive them shortly. Thank you for your patience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about your experience. We have no record of receiving any correspondence from you regarding this issue. Please get in touch with our Customer Service team with your order details so we can assist you and resolve this as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“Very disappointed with the personalised mugs I bought for my grandchildren.
Lovely Christmas mugs with gingerbread men and the children’s names ruined by having to company logo slapped on them.
On the bottom of the mug, fine.
On the actual mug, totally ruined.
As they were a Christmas gift it was too late to return or I certainly would have done so.”
Hi, we’re very sorry to hear that you’re disappointed with the mugs. We understand how important personalised gifts are, especially at Christmas.
Please note that the company logo is a fixed part of the product design and cannot be removed. We’re sorry that this impacted your experience, and we appreciate your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
“Unfortunately my bauble for my granddaughters first xmas did not have the year finished with date and the swan with a crown was very squashed hoping it will regain shape - i was offered £10 gesture of goodwill that didn't cover cost of bauble and Box I paid and no offer of a full refund or new goods”
Hi, we’re very sorry to hear about this. I can see that one of our Customer Service agents has already emailed you regarding your concerns, and we’re currently waiting for your response so we can assist further. Thank you for your patience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. Please feel free to send an email to support@my1styears.com so we can look into your order.
Sincerely, Aleksandra from the My 1st Years Management Team
“Order didn’t arrive when it said it would!!!! Evri were parcel carriers. I should have known!!!!!!!!! Very disappointed as it’s my grandson’s first Christmas”
Hi, thank you for your feedback. We’re very sorry to hear that your order did not arrive on time, especially for your grandson’s first Christmas.
Please get in touch with our Customer Service team with your order details so we can look into this and assist you as quickly as possible.
Sincerely, Aleksandra from the My 1st Years Management Team
