“Ordered a gift for my god daughter and paid for next day delivery. The delivery was 7 days late and the box was damaged when delivered. I was reimbursed the £4 which was paid for next day delivery, but overall disappointed with the level of service.”
Hi, we’re very sorry to hear about the delay and the condition of the gift box, and we will pass your feedback on to the relevant team. If you would like a replacement box, please contact us and we’ll be happy to arrange one for you. Thanks!
Best regards, Aleksandra, Management Team, My 1st Years
“We have never received our order, it was a present for a first birthday.
Apparently the Evri driver delivered it but we have never seen it .
My 1 st years expects me to get a crime number from the police and then they can start the investigation.
Now I have had to go out to buy another present.
The Evri driver has been doing this with many parcels in the area and not one company has ever asked us or our neighbours for a crime number .
I have left it as I do not have the time or energy to start contacting the police .”
Hi, we’re very sorry to hear that your order hasn’t been received. To proceed with a claim and investigation, especially given that this has reportedly happened multiple times in your area, we do require a crime reference number. The form can be filled out online, and as noted in our terms and conditions, this is necessary for us to move forward with investigating lost parcels.
We completely understand how frustrating this situation must be and appreciate your understanding and cooperation so we can resolve it as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered a Personalised Pink Towelling Robe & pink Soft Toy Elephant Gift Set on 19th August for newborn granddaughter born today on 1st Sept. The gift has been lost in transit it appears as no updates for a few days from courier. Chased My 1st years customer services and Evri, getting nowhere fast. No phone calls - tried ringing but message is to email. If it comes it will be too late now.
Poor show, highly frustrating and most disappointing.
Looking at other low marked reviews I am not the first.”
Hi, we’re very sorry that your order was lost in transit. As requested, we have issued a full refund and confirmed this via email. We completely understand how frustrating this situation must have been and sincerely apologise for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry that your order was lost. We’ve emailed you offering either a replacement sent via express delivery or a full refund. Please get back to us via email so we can resolve this for you as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“Bought on 18th August, 5 day delivery still not arrived! No communication from seller or delivery! Won’t be ready for going to school very unimpressed…. They use cheap EVRI so good luck getting your parcel!”
Hi, we’re very sorry that your parcel was lost. We've already processed a replacement for you via express delivery. We completely understand how frustrating this must have been and appreciate your patience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“I ordered a christening blanket for my baby as something special for her to keep forever, but we’ve used it for two days and the stitching is already coming apart. The material is very poor quality and for nearly £30 I expected it to be soft and nice but it’s very cheap fabric and creases very easily.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hello, we’re very sorry to hear about this. It appears that your order may have been lost, and we completely understand how disappointing this must be.
We have already sent you an email to follow up and resolve this as quickly as possible. Please check your inbox so we can get this sorted for you. Thank you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry for the inconvenience. We refunded your delivery costs, sent a replacement stick via express delivery, and also offered store credit as an apology. We hope this has helped improve your experience.
We will also pass your feedback on to our team to help us improve our service.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re so sorry to see that your order has been lost. We’ll be following this up with our courier service, and I can see we’ve already been in touch via email to offer you a replacement order. Thank you for your patience while we work to resolve this for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re really sorry that your order still hasn’t arrived. Thank you for sharing your feedback, which we’ll be passing on. I can also see we’ve already offered a replacement via email, and we hope this helps resolve the situation.
Best regards, Aleksandra, Management Team, My 1st Years
“Unfortunately after only 3 months the strap has broken? This is such a beautiful bag and it was bought for a first birthday gift on the 19th of May but my friends just sent me a picture and it’s very clear the strap has broken. I was bought one at the beginning of May and there is no damage?”
Hi, we’re very sorry to hear about the issue with the strap on the bag, especially as it was such a special gift for a first birthday. We completely understand how disappointing this must be.
If you’d like to discuss your experience further, please don’t hesitate to email us at support@my1styears.com with the subject 'Review - Aleksandra', and we’ll be happy to assist you.
Sincerely, Aleksandra from the My 1st Years Management Team
“I ordered an octopus gift set in a luxury gift box. The box was damaged. The company ,to their credit, replaced it but that was damaged as well when it arrived. They offered me a credit note but I won’t be ordering again.”
Hi, we’re very sorry to hear about the issues with your gift box and completely understand your frustration. We’ll be passing your feedback on to our delivery and quality teams to help prevent this in the future. We truly appreciate you giving us the opportunity to make it right, and we’re sorry we didn’t meet your expectations this time.
Sincerely, Aleksandra from the My 1st Years Management Team
“Ordered a personalised blanket for a gift. The first blanket came and it had a black stain on it. I emailed and requested a new blanket- which they wouldn’t dispatch till I sent the faulty one back. Sent back the stained blanket and received a new one very quickly, however this one had a hole in it. I contacted their customer service (manager) couldn’t have gone any higher apparently. She was pretty poor and agreed to refund me. I said it was very poor as I was now without a gift and she offered me a £10 store credit and I could keep the blanket and receive no refund- erm no thank you, I cannot gift a blanket with a hole in.
Really poor service and products, sadly won’t purchase from 1st years again.
I’m still awaiting the returns label to be sent to me before I can send back and then finally receive my refund!”
Hi, we’re very sorry to hear about your experience and completely understand your frustration. We’ve passed your feedback on to the relevant team regarding the product. We do apologise, but our policy requires that items be returned to us before we can process a refund. A free return label has been sent to you, and once the item is returned, we will process a full refund. Many thanks.
Sincerely, Aleksandra from the My 1st Years Management Team
“Customer service was terrible, phoned and no one answered left a message to which no one got back to me.
Messaged on instagram they got back to me but then should have been keeping me updated with my parcel as there was an error and they didn’t.
Very disappointing.”
Hi, we’re very sorry to hear about your experience with our customer service and the delay in communication. We’re currently working hard to get through a high volume of queries as quickly as possible, and we apologise that this has affected your order. Thank you for your patience. We’ll review your query and be in touch with you shortly.
Sincerely, Aleksandra from the My 1st Years Management Team
“Disappointed to receive my order with several scratches and chips from the wood. Alerted customer service staff who told me this has part of the natural fabric of the wood (it is not it has been bashed whilst being engraved). Then offered either £15 store credit or to return the product for a replacement - the hassle of returning a personalised item does not appeal (what are you going to do with it anyway?) and I’m unlikely to shop with My 1st Years again after this - £15 not attractive! I buy a LOT of baby gifts and thought I would try somewhere different for my friends having babies number 2 and 3. Will go for something else!”
Hi, we’re very sorry to hear about the condition your order arrived in and the disappointment this caused. We completely understand your frustration and will be passing your feedback on to our team. If you do change your mind regarding a return, please don’t hesitate to let us know. We’d be happy to arrange this for you.
Sincerely, Aleksandra from the My 1st Years Management Team
“It is unfortuante that I am unable to give a better review, I have previously ordered and the products are lovely however the item I ordered, for next day delivery at an additional cost of £8 has still not arrived after over a week. The customer service from my 1st years has been poor and extremely frustrating. I will not be using this company again.”
Hi, we’re very sorry to hear about the experience you had with your recent order, especially after paying for next-day delivery. Unfortunately, your parcel was lost in transit, and we completely understand how disappointing and frustrating this must have been.
As requested, we arranged a replacement for you and have also processed a refund of the delivery costs. We truly appreciate your past support.
Best regards, Aleksandra, Management Team, My 1st Years
“Extremely disappointing that I placed an order and paid for express delivery for something that was for my son’s 1st birthday , only for it to never arrive.”
Hi, we’re very sorry to hear that your parcel did not arrive, especially for such a special occasion. We shared a form with you via email. Please could you have a look and complete it so we can resolve this as quickly as possible?
Thank you for your patience, and we apologise again for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
