“Terrible experience with an order not delivered to my home , insisted the only way I could get a refund was to report as theft and obtain a crime reference number , the police advised this was not theft as I had not received anything to actually steal. The situation is on going and they still insist on a crime number I have advised them twice regarding the police comments and still do not have a refund
I have used this company on many occasions previously , their products are of good quality and my grandchildren loved but based on this last experience I would not purchase anything again”
Hi, we’re very sorry to hear about your experience. Please note that contacting the police to obtain a crime reference number is a requirement stated in our Terms and Conditions. This is a standard procedure used by many companies for parcels that cannot be located after delivery. Our Customer Service team has emailed you regarding this, but we have not heard back. Thanks.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about your experience. Please note that contacting the police to obtain a crime reference number is a requirement stated in our Terms and Conditions. This is a standard procedure used by many companies for parcels that cannot be located after delivery.
Our Customer Service team has emailed you regarding this, but we have not heard back. Once a crime reference number is provided, we will be able to proceed with a resolution.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry for the delay in receiving your order. Our records show that your parcel has now been delivered. Thank you for your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear this. Please get in touch with our Customer Service team so we can look into the issue and assist you further.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we are very sorry to hear this has happened. We’ve checked your order and can see that the parcel is being returned to us. We would love to replace it for you, however, this item is currently out of stock. We can offer a replacement with a different product or a full refund. Please get in touch with us so we can arrange this for you as soon as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry for the inconvenience. We can see that the courier attempted to deliver your parcel last week, and an investigation has been raised to track it. Please rest assured we’re following this up and will keep you updated as soon as we have more information.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry to hear that you’re unhappy with your order. We’ve reviewed the correspondence and understand your concerns regarding the font style. We can certainly pass your feedback on to the relevant team. We also want to note that a replacement with a different font style has been offered, but we haven’t yet heard back from you regarding this option. Please get in touch if you’d like to proceed with the replacement.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear your parcel didn’t arrive. It looks like it was lost in transit, but we can see that our customer service team has already arranged a replacement for you which should arrive early next week.
Best regards, Aleksandra, Management Team, My 1st Years
“ordered a present for a christening at whicj i was Godmother whicgh was due to arrive 3 days before the Christening. It didn't arrive and now over 10 days since the initial order and 7 days after the original delivery date i still haven't received it. I have emailed the company and they have acknowledged my email and said they are investigatinfg but I haven't heard back since then. In the mean time I am without the gift and out of pocket. Would not reccommend !”
Hi, we’re very sorry to hear about the delay and completely understand how disappointing this must be, especially for such an important occasion. Our customer service team has raised an investigation into your order, and we are following it up to ensure you receive an update as soon as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re so sorry for the delay. Your order was shipped on time, but it seems the courier is experiencing delays. An investigation has been raised, and we’re following this up to ensure your parcel reaches you as soon as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry to hear this. Our records show that the parcel was delivered, but if you are unable to locate it, please get in touch with us so we can assist you further.
Best regards, Aleksandra, Management Team, My 1st Years
“This is my 16th email regarding a single item, (including a second review). The item hasn't even turned up yet - after a phone call I was promised EVRI will give an answer in 48 hours. 🙄”
Hi, we’re very sorry for the delay and completely understand your frustration. Although your order was shipped well before the dispatch date, we’ve been unable to track it. We’ve emailed you directly with a resolution and hope this helps to resolve the issue.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry for the inconvenience and will pass your feedback on to the Evri team. The replacement was delivered, but as requested, we will send another one at a time when you are available at the address.
Best regards, Aleksandra, Management Team, My 1st Years
“You can clearly see the iron print burnt on the sack. Help was simply to return it, but the issue remains that the replacement sack would likely have the transfer marks too. Poor quality, poor service - especially as black Friday ended up more expensive!”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re very sorry for the delay. I can see that our customer service team has already offered you a replacement. Please reply directly to the email thread so we can assist you further.
Best regards, Aleksandra, Management Team, My 1st Years
“I have been sent a personalise backpack with the wrong font. I emailed to explain this and was told the item is correct when it is clearly not. I then followed up with photos and I have had no reply since. Poor customer service.”
Hi, we’re very sorry for the confusion and completely understand your frustration. We agree there was an issue with the font advertised, which is why we offered a few possible resolutions. Please refer to the email thread for details so we can move forward and resolve this for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your order hasn’t arrived and appreciate you bringing this to our attention. As requested, we’ve processed a replacement to your new address, and it should be with you early next week. We’ll also pass your feedback on to help improve our delivery service.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your package hasn’t arrived and appreciate your feedback, which we’ll pass on. We can see that a replacement has already been processed and it should arrive soon.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your order was delivered to the wrong address. Please get in touch with us so we can assist further.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
