Hi, we’re very sorry to hear that you haven’t received your parcel. It looks like the parcel is being returned to us. We’ll investigate this further and get back to you via email as soon as possible. Thank you for your patience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that you haven’t received your order. It looks like there may be an issue with the delivery address provided. Please get in touch with our customer service team so we can help resolve this and ensure your order reaches you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your order hasn’t arrived yet. Your order is still on its way. International delivery can sometimes take a little longer. It was cleared by the customs office yesterday, so it should arrive very soon. We really appreciate your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“Hi there we still haven’t received our parcel. There has been a lengthy delay with delivery. Evie are really not a great delivery company to be using as we have had this problem with some other deliveries this year”
Hi, we’re very sorry to hear about the delay with your parcel. International delivery can sometimes take a little longer than expected. If your order hasn’t arrived within the next 48 hours, please get in touch with us and we’ll be happy to help resolve the issue.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear this! According to our records, the personalisation was applied. If it is missing on your item, please get in touch with us and we’ll make sure to resolve it as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered medium sized stockings, as confirmed in the order email, however when they arrived they are small and I have noticed the website has been updated to say these are small despite them having previously been advertised as medium at the time when I purchased them. Very disappointed.”
Hi, thank you for your review. We’re very sorry to hear about your disappointment. Our website was not updated and we do offer three different sizes; however, we are looking into this for you. Please get in touch with us so we can help resolve this.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review. We’re very sorry to hear that your order hasn’t arrived yet. We completely understand how frustrating this must be. Please get in touch with us so we can investigate the situation and ensure your order reaches you as quickly as possible. We really appreciate your patience and understanding while we look into this.
Best regards, Aleksandra, Management Team, My 1st Years
“My order never arrived..despite evri saying it was delivered and taking just a picture of my front door which was locked and no one was home my issue still hasn't been resolved”
Hi, thank you for your review. We’re sorry to hear about the delivery issue. According to the courier, the parcel was marked as delivered, but if you’re unable to locate it, please get in touch with our customer service team so we can help resolve this for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear your parcel is missing. Our Customer Service team has offered assistance and explained that we’re more than happy to resolve the issue within 24 hours. To do so, we do need confirmation of the CRN number and a completed form. We’re sorry to see this wasn’t provided, but if you change your mind, please don’t hesitate to get in touch so we can help.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your order hasn’t arrived yet. We completely understand how frustrating this must be. Please get in touch with us so we can investigate the situation and ensure your order reaches you as quickly as possible. We really appreciate your patience and understanding while we look into this.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re very sorry to hear that your order hasn’t arrived yet. We completely understand how frustrating this must be. Please get in touch with us so we can investigate the situation and ensure your order reaches you as quickly as possible. We really appreciate your patience and understanding while we look into this.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your product arrived damaged. Thank you for your feedback. We will pass this on to help improve our packaging. We can see that our customer service team has already sent a replacement, and we hope it reaches you in perfect condition.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your gift box arrived damaged. We completely understand how disappointing this is when giving a gift. Please get in touch with us so we can assist further. We really appreciate your feedback!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry you feel this way. We reviewed the photos and can confirm the product is not damaged. However, as you were not happy with the quality, we advised that the item could be returned for a refund, and we never heard back. If you change your mind, please feel free to reply to our email so we can assist.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We’re very sorry that you were unhappy with our service. Unfortunately, we are unable to accept returns on personalised items if the change of mind is the reason, as stated in our terms and conditions. We appreciate your understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“Requested two separate gift boxes ( recorders as such on the invoice) for two toys for my grand children. Received both toys in one box which was itself damaged. Both toys were boxed normally themselves but even these boxes slightly damaged. I have requested new boxes, still waiting to hear…checked the toys which were ok but the internal wrapping of these were also torn…”
Hi, we’re very sorry to hear about the issues with your gift boxes and the internal wrapping. We did reply to your email almost 2 weeks ago, but it seems we haven’t heard back from you. Please could you check your spam or junk folder just in case our response went there? We’re happy to assist further once we hear from you.
Best regards, Aleksandra, Management Team, My 1st Years
“Awful customer service. Keep sending me emails telling me I have 15% off but no code is included or anything. Contact them and they send me multiple codes, all of which don’t work. I’ve emailed them back and forth for over a week and even spent 20 minutes on the phone the other day where I was told the issue should be fixed by end of day Wednesday and I would be informed and still nothing and the issue is still not resolved. I don’t understand why it is so difficult to send a 15% off code which works or even process the order over the phone for me. It was a big order too which I won’t be able to place without the 15% off. Very disappointing and frustrating and not sure what else to do seeing as I have contacted them continuously for a week.”
Hi, we’re very sorry to hear about the difficulties you’ve experienced. Our customer service team has passed your feedback to the relevant team so they can look into this and resolve the issue as quickly as possible. We really appreciate your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“Parcel left on door step not in safe place was not at home come home to no parcel spoke to evri agreed it was there fault and spoke this company asked for crime reference got that and still won’t refund me after they said they would after doing all that waste of time horrible customer service never again now contacting bank to get my money back as they are still ignoring me and not refunding me been over a week”
Hi, we’re unable to continue discussions with anyone using extremely offensive language or failing to treat our staff with respect. We can also see that the form we requested has not been completed, and that you have contacted your bank regarding this matter. Please be assured that we have provided all the necessary information to the bank to assist with your claim.
Regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry your order was delayed. We understand how disappointing this must have been for your daughter’s 1st birthday.
We received your email confirming that you wished to receive a full refund, so we cancelled your order as requested. This is why the items were not delivered.
We appreciate your understanding, and if there’s anything else we can help with, please don’t hesitate to get in touch.
Best regards, Aleksandra, Management Team, My 1st Years
