“The backpack is lovely. The delivery process wasn’t great. All took longer than expected and only just got it in time. Communication about that issue was challenging. It was hard to get an answer as to how long it would take they just said there had been delays. Probably would think twice about ordering from them again.”
Thank you so much for sharing your experience. We’re really happy to hear that you love the backpack, but we’re truly sorry for the delays and the frustration you faced trying to get updates on your delivery. We completely understand how stressful that can be, especially when you were cutting it close on timing.This isn’t the level of service we want for our customers, and we genuinely appreciate you bringing this to our attention. Your feedback helps us improve both our shipping processes and communication.
Best regards,
Shannon, Management Team, My 1st Years
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My 1st Years Management Team
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My 1st Years Management Team
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My 1st Years Management Team
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My 1st Years Management Team
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My 1st Years Management Team
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My 1st Years Management Team
Posted 3 months ago
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My 1st Years Management Team
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My 1st Years Management Team
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My 1st Years Management Team
“I brought the personalised baby hood towel in burgandy for my newborn niece. It came wrapped with my message inside in a gift box. My brother and sister in law loved the gift so much ❤️ got it in the sale so was a bargain!”
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My 1st Years Management Team
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns. We understand that your experience did not meet your expectations, and we want to assure you that we take your feedback seriously. We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved ASAP?
Thanks so much! Shannon- My 1st Years Management Team.
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My 1st Years Management Team
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My 1st Years Management Team
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
“Box really damaged. Had to give to the mother to be it was baby shower . But did not like explaining that the box was not second hand and it arrived damaged !”
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns. We understand that your experience did not meet your expectations, and we want to assure you that we take your feedback seriously. We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved ASAP?
Thanks so much! Shannon- My 1st Years Management Team.
“Has been buying gifts and things for my own kids for the last 4-5 years from my 1st years but just recieved a bag recently and felt the quality has really gone down hill .. it’s so flimsy compared to the one I ordered 2 years ago for my daughter!”
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns. We understand that your experience did not meet your expectations, and we want to assure you that we take your feedback seriously. We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved ASAP?
Thanks so much! Shannon- My 1st Years Management Team.
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
