“Unfortunately I had to return some wellies that I had ordered for my grandson.
After a few emails I did receive guidance as to returning but found it stressful.
I feel a return label sent with goods would be an easier option for those of us not so confident online.”
Thank you very much for taking the time to share your feedback. We’re truly sorry to hear that returning the wellies was a stressful experience, and we appreciate your patience while we guided you through the process.
Your suggestion about including a return label with orders is greatly valued, particularly for customers who may not feel confident online
Thank you again for bringing this to our attention. We hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future.
Best regards,Shannon ,Management Team, My 1st Years
“I have bought so much from My 1st years since my granddaughter was born last years. From toys, to bathrobes, christmas stockings and scaks and cuddly toys and I can say wothout a doubt that they have all been exceptional. The service is also excellent - quick delivery and I love the gift boxex they come in. Aloos the personalisation on the gifts makes them so special. I have recommended you to many freiends who are also as happy as I am!”
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
“Bought 3 matching personalised bath robes for my grandsons. They were absolutely beatiful and I am delighted with my purchase. Would definately buy again from My 1sr Years”
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
“Wow, my magnificent, captivating niece just celebrated her first birthday, got a lovely collection of robes,towels, accessories for this much loved child, some personalised, all delivered in a lovely gift box,so pleased so gorgeous, a luxurious, quality gift from a exemplary company”
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
“I never received what was meant to be my son’s first nursery bag. After a lot of back and forth there was no resolution, so I have just sent the company money to receive nothing.”
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns. We understand that your experience did not meet your expectations, and we want to assure you that we take your feedback seriously. We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved ASAP?
Thanks so much! Shannon- My 1st Years Management Team.
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
“My little grandson ADORED his car as soon as he saw it! The service provided by your company was first class. All my queries were answered within one day. The the car itself is of high quality.
Hugo will definetly share a lot of memories with grandma and his lovely car!”
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
“I never received my parcel. The whole experience has been farcical! If only I could post the email trail. Can’t even believe you are asking me to right a review. Unbelievable”
We’re very sorry to hear about your experience and completely understand your frustration. We can confirm that your order has now been refunded in full, as it was unfortunately lost with our courier.
We always aim to provide a smooth and reliable service, and we regret that this did not happen in your case. Your feedback is taken seriously, and we are reviewing our processes to prevent this from happening in the future.
If there’s anything further we can assist you with, please do not hesitate to reach out.
Best regards,Shannon ,Management Team, My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
“Had an issue with delivery which was very quickly resolved after speaking with customer service. I went for a personalised mini back pack with my son’s first initial, the quality is great and really impressed however I noticed the letter is folded on one corner where it has been stuck to the bag, which is a little disappointing, but nevertheless still a lovely item.”
Thank you so much for your lovely and honest review. We’re really glad we could resolve the delivery issue quickly and that you’re impressed with the quality of the personalised backpack.
We’re sorry to hear about the folded corner on the initial - this isn’t something we’d want to see, and we completely understand how that could be disappointing. Please don’t hesitate to get in touch with us directly so we can look into this for you and help make things right.
Thank you again for your feedback and for choosing us - it really means a lot.
Best regards, Shannon Management Team, My 1st Years
“Beautiful little bunnies for newborns, only downside is they do contain some beads which I wanted to avoid but the company have assured me they are completely enclosed in a little bag inside the toy”
Thank you so much for your kind review. We’re really pleased to hear you loved the little bunnies - they’re a favourite for newborn gifts.
We completely understand your concern regarding the beads, and we’re glad we could reassure you that they are securely enclosed within an internal bag inside the toy. Thank you for raising this and for taking the time to share your feedback; it’s greatly appreciated.
Best regards, Shannon Management Team, My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
