Hi, thank you for your feedback! We’re glad to hear your backpack arrived promptly and that you like it. We appreciate your comments regarding the price and will take them on board as we continue to improve our products.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry for the inconvenience and will pass your feedback on to the Evri team. The replacement was delivered, but as requested, we will send another one at a time when you are available at the address.
Best regards, Aleksandra, Management Team, My 1st Years
“Our order was delivered promptly and the presentation box absolutely lovely cannot wait for my Great Grandson to open it on Christmas morning to see his dinosaur dressing gown he is going to love it”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“You can clearly see the iron print burnt on the sack. Help was simply to return it, but the issue remains that the replacement sack would likely have the transfer marks too. Poor quality, poor service - especially as black Friday ended up more expensive!”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry for the delay. I can see that our customer service team has already offered you a replacement. Please reply directly to the email thread so we can assist you further.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re glad your order arrived promptly and was well packaged. We appreciate your suggestion about smaller boxes for smaller items and will take it into consideration to help reduce waste.
Best regards, Aleksandra, Management Team, My 1st Years
“Love your products, they’re so well made & reasonable priced. This is my second purchase with you for my granddaughter. I haven’t been disappointed with the wooden pram & now wooden tea set. And an added extra of adding her name on all the items thank you.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely amazing customer service when my initial order wasn't delivered they immediately got another order shipped with express shipping and it arrived the very next day without any hesitation! 5⭐”
Hello, thank you so much for your fantastic review! We’re thrilled to hear our team could quickly resolve the issue and get your order to you. Your kind words mean a lot to us. We’re so glad you’re happy with our service! 💙
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Products good apparent from the finish of the backpack. Stitching coming out of every part of the bag and some fraying. Most came off but a lot of loose thread coming out.”
Hi, we’re very sorry to hear this and completely understand your disappointment, especially for a Christmas gift. This is not the standard we aim for. Please get in touch with us so we can arrange a replacement and make this right for you.
Best regards, Aleksandra, Management Team, My 1st Years
“I have been sent a personalise backpack with the wrong font. I emailed to explain this and was told the item is correct when it is clearly not. I then followed up with photos and I have had no reply since. Poor customer service.”
Hi, we’re very sorry for the confusion and completely understand your frustration. We agree there was an issue with the font advertised, which is why we offered a few possible resolutions. Please refer to the email thread for details so we can move forward and resolve this for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
