Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Always had a great experience, products are great quality and delivered in a lovely keepsake box regardless of what you order. The personalisation really helps the products become bespoke. I’ve brought many items for both my children and for friends children and will def be buying more”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I placed an order on the website for two items totalling £75.00, I did not receive a confirmation. Contacted My 1st Years customer service, they hadn't received the order, one of the items now out of stock, the other still available to order but they refused to honour the discount. Customer service was dreadful, weren't able to give a date for new stock because 'that department' were not answering!
I have used My 1st Years before and the product was good, however as customer service is so poor I wont be ordering again.”
Hi, we’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. It’s disappointing to learn that your order didn’t come through correctly and that you weren’t given the level of support and clarity you expected from our customer service team.
This is not the standard we aim to provide, and we understand how frustrating it must have been. We will make sure your comments are passed on to the relevant teams so we can review what happened and improve both our ordering process and communication between departments.
We’re grateful that you’ve ordered with us before and were happy with the product quality, and we truly hope we’ll have the chance to restore your confidence in us in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“It's my absolute go to brand whenever there is a new baby! Love the quality, box presentation when it arrives and everyone has always been super happy with the presents”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered a personalised mini backpack as a bag cor nursery. I’m in love so detailed amazing quality and small enough to fit on my baby back, but big enough to fit a few spare outfits! In love.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Lovely and great quality goods.
Very well presented in a gift box, thoroughly pleased with the personalised bunny and bathrobe.
Very quick delivery, would thoroughly recommend My 1st Years”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Arrived in a lively presentation box. Beautiful quality, and when I finally presented it to my daughter for her beautiful new born she was over the moon with it. Thank you”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Unfortunately, the popper broke on the bag with just a few uses. Customer services offered to replace the bag but it was out of stock. Eventually resolved to receive an equivalent bag but it took a few emails as I had a 10% discount code on the original order.
It was a lot of faff, which surprised me given the high prices and brand value but grateful it was resolved. And the rest of the bag seems to be of good quality and never had an issue with the quality of any product before and therefore think 4 stars is fair.”
Hi, thank you for your thoughtful review. We’re very sorry to hear that the popper broke after only a few uses and that resolving the replacement took more back-and-forth than it should have. We understand how frustrating that must have been and appreciate your patience.
We’re glad we were able to reach a suitable resolution for you in the end, and it’s reassuring to hear the rest of the bag and your previous purchases have met your expectations for quality. Your feedback is really valuable, and we’ll be sharing it with our team as we continue to improve both our products and customer service experience.
Thank you again for your understanding and for your continued support.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I have purchased a number of items in the past from My 1st Years and have always been happy.
However, despite little use (kept at Nanny's house) after one year, 4 months the table top activity centre I purchased broke. The actual leg collapsed when my grandson played with it. After reaching out to My 1st Years, they have kindly offered me a store credit as compensation.
Thank you.”
Hi, thank you for your review and for being a returning customer. We really appreciate your continued support. We’re sorry to hear that the item developed a fault, especially with such light use, as that’s not what we expect from our products.
We’re glad our customer service team was able to provide store credit for you and help reach a positive resolution. Your feedback is important to us, and we’ll continue working to improve our product durability and overall experience.
Thank you again for your understanding and kind words.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
