Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The dressing gown with personalised name embroidered was beautiful. However the gruffalo with personalised name was very disappointing. The name Freddie was stuck on with white stickers and wasn't even straight. A very unprofessional finish and one I could have done myself half the price”
Hi, we’re very sorry to hear about your disappointment with the Gruffalo personalisation. We use a flock personalisation method for our soft toys, which is durable and designed to last. If the name wasn’t applied straight, please get in touch with our customer service team so we can resolve this for you. We really appreciate your feedback and hope we can make this right.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I expected a high quality for the price but was disappointed with the products, especially the mini backpack. Bunny ear was chopped off at the top and there are loose threads.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com. Thanks!
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Very poor quality - I purchased the dinosaur robe. Primark quality at double the price. The fabric is very thin, on the photo the product has labels on the left hand side - no labels present. It appears that the garment has been made by a cheaper supplier than the photo.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com. Thanks!
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Piano is so cute and the personalisation just sets it off- bought as a keepsake gift for our granddaughter’s 1st birthday.
I would have given it 5 stars but the keys aren’t great and difficult to play an actual tune, which we thought you would at least be able to do given the price, but aesthetically it’s lovey and will hopefully look beautiful sitting in her room.”
Hi, thank you for your thoughtful review! We’re delighted to hear you love the look of the piano and that the personalisation made it extra special for your granddaughter’s 1st birthday. We really appreciate your feedback about the keys. We’ll be sure to pass this on to our product team, as it helps us improve. We hope it makes a lovely keepsake in her room for years to come.
Best regards, Aleksandra, Management Team, My 1st Years
“Loved the products but the hooded towel was really creased. It should not have been sent out like this as it was very obvious so you couldn't miss it!”
Hi, thank you for your feedback! We’re so glad you loved the products, and we’re very sorry that the hooded towel arrived creased. This shouldn’t have happened, and we’ll be reviewing our packing process to prevent it in the future.
Sincerely, Aleksandra from the My 1st Years Management Team
“Great bag- like the DiBo design, glow in the dark, bright orange and reflective strips to be eye catching. disappointed the water bottle pouch is inside as toddler/ kids bottles leak or are likely to when used by kids. I thought it had a slim line pouch on one side?”
Hi, thank you for your feedback! We’re glad you love the bag’s design, glow-in-the-dark feature, and reflective strips. We appreciate your note about the water bottle pouch placement. We’ll take your comments on board for future updates.
Sincerely, Aleksandra from the My 1st Years Management Team
“Absolutely gorgeous jacket and matching wellies for my 2 year old grandson. Waterproof with a cosy warm lining ideal for this weather.
Made even more special with his name printed on both.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com
Sincerely, Aleksandra from the My 1st Years Management Team
“The products we bought were amazing. However, the website and milestone rewards system let us down. The communication was great and didn’t deter me from buying but I will be more aware of the complications when buying in the future.”
Hi, thank you for your honest feedback! We’re thrilled to hear you loved the products and that our communication met your expectations. We’re sorry the website and milestone rewards system caused some frustration and really appreciate you bringing this to our attention. We’ll take your comments on board to improve the experience for future purchases.
Best regards, Aleksandra, Management Team, My 1st Years
“I've received your items as gifts for the past 11 years so when I had another baby I knew I wanted to get them something personalised and you were my first thought. The products are lovely but I naively didn't look at the dimensions and just assumed, for the price, they would be much bigger than they are. In comparison to the one my eldest has, which is 10 years old, the activity cube is ridiculously small for £49, which I luckily did not pay as it was on offer. It's still beautiful and I'm happy with it, I just wrongly assumed it would be bigger. Check the measurements people!”
Hi, thank you so much for your continued support over the years. It truly means the world to us! We’re delighted to hear you love the products and enjoyed personalising them. We completely understand your point about the dimensions and really appreciate you highlighting it for other customers. We’ll also take your feedback on board as we review our product descriptions to make sizing clearer. Thank you again for your kind words and loyalty!
Best regards, Aleksandra, Management Team, My 1st Years
“Item came damaged, as did gift box. Spent 2 hours on chat to get it replaced. They did send out a replacement once I had sent the damaged one back, however this delayed me gifting the present as planned. I am however very happy with the replacement doll as is the child. Customer service needs improvement.”
Hi, we’re very sorry for the inconvenience caused by the damaged item and gift box, and we completely understand how frustrating the delay must have been. We’re glad to hear that the replacement doll arrived safely and that the child is happy with it. Thank you for your feedback regarding our customer service. We’ll take this on board to improve the experience for future orders.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
