Hi, we’re very sorry for the inconvenience and will pass your feedback on to the Evri team. The replacement was delivered, but as requested, we will send another one at a time when you are available at the address.
Best regards, Aleksandra, Management Team, My 1st Years
“You can clearly see the iron print burnt on the sack. Help was simply to return it, but the issue remains that the replacement sack would likely have the transfer marks too. Poor quality, poor service - especially as black Friday ended up more expensive!”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re very sorry for the delay. I can see that our customer service team has already offered you a replacement. Please reply directly to the email thread so we can assist you further.
Best regards, Aleksandra, Management Team, My 1st Years
“I have been sent a personalise backpack with the wrong font. I emailed to explain this and was told the item is correct when it is clearly not. I then followed up with photos and I have had no reply since. Poor customer service.”
Hi, we’re very sorry for the confusion and completely understand your frustration. We agree there was an issue with the font advertised, which is why we offered a few possible resolutions. Please refer to the email thread for details so we can move forward and resolve this for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your order hasn’t arrived and appreciate you bringing this to our attention. As requested, we’ve processed a replacement to your new address, and it should be with you early next week. We’ll also pass your feedback on to help improve our delivery service.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your package hasn’t arrived and appreciate your feedback, which we’ll pass on. We can see that a replacement has already been processed and it should arrive soon.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your order was delivered to the wrong address. Please get in touch with us so we can assist further.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re very sorry to hear that your Christmas calendar hasn’t arrived. We will raise this with the courier, but in the meantime, please get in touch with our customer service team so we can assist you further.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re so sorry for the delay. Your order was shipped on time, but it seems the courier is experiencing delays. An investigation has been raised, and we’re following this up to ensure your parcel reaches you as soon as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“I still swait the delivery of my purchase, courier now several days overdue. Very disappointed as have purchased items before and found service to be good”
Hi, we’re very sorry to hear about the delay. We can see that our customer service team has arranged a replacement, and your order should be with you early next week.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re really sorry to hear your parcel didn’t arrive as expected. Our Customer Service team has already reached out with a resolution, so please reply to their email so we can make things right. Thank you for your patience. We really appreciate it.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your parcel hasn’t arrived. We emailed you recently regarding this, so please do check your inbox and spam/junk folders. We’ll make sure to resolve this for you as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“Terrible delivery. Ordered well over a week ago and still no sign of anything. After chasing with no response on chat or via email, they finally promised to help over the phone. Then guess what? They did nothing. Advent calendar now not arriving on time. Thanks for seriously disappointing my toddler.”
Hi, we’re very sorry for the delay and the disappointment caused. We have raised an investigation with Evri to obtain more information regarding your order. If your advent calendar is not delivered today, please get in touch with us directly so we can resolve this as quickly as possible. Thank you for your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“Due to no feedback on an order it was then double ordered and charged for although sent a duplicate was extremely disappointed with this as I tried to cancel the first order but to no avail
Previously used this website as your products are lovely
Sadly your customer care was not at all satisfactory
With deepest regards I’ll not be using this website anymore
Pauline Tierney”
Hi, thanks for your review. We’re very sorry for the frustration caused. By the time you contacted us, your first order had already been shipped, so unfortunately, we were unable to cancel it.
If you wish to return your order, we are more than happy to issue a full refund once it has been received. We completely understand your disappointment and appreciate your previous support of our products.
Best regards, Aleksandra, Management Team, My 1st Years
“Damaged item. Damaged packaging that was already ripped open inside the box. Awful service. Very unhelpful. Ordered 3 personalised gifts clearly for 3 different people and they would not send these items in 3 gift boxes.”
Hi, we’re very sorry to hear about the damaged packaging. The gift boxes can be purchased at checkout, but it appears they were not added to your order. We completely understand your frustration and appreciate your feedback, which we will use to help improve our service in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that the raincoat arrived with missing buttons. We’ve passed your feedback on to our team.
We can see that this item has already been replaced, and we hope the new raincoat is perfect for your daughter!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about your experience and the delay with your parcel. We contacted the courier and did everything we could to speed up delivery. We can see that the parcel has been delivered, and we hope you are happy with your order.
Best regards, Aleksandra, Management Team, My 1st Years
“Very disappointed with item, sent aback after a debate with customer service 🙄
Not what was expected, personalised item was stickers on wooden walker, stickers were 3 letters not straight for 10.00, Expensive for poor quality.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
