Hi, we’re very sorry to hear that your order is delayed. We will raise this with our courier and have passed your query to our Customer Service team. Please bear in mind that our current response time is around 24 hours due to the high volume of enquiries.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your order was lost. I can see that our Customer Service team has already sent a replacement via express delivery, so your order should reach you within the next 2 days. Thank you for your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about the delay with your order. Please be assured that our Customer Service team is doing everything they can to speed things up for our customers.
Unfortunately, delays can occur at this time of year due to high volumes, and there is only so much we can do once parcels are with the courier. We are closely monitoring orders and hope they are delivered very soon. Thank you for your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about the delay with your order. Please be assured that our Customer Service team is doing everything they can to speed things up for our customers.
Unfortunately, delays can occur at this time of year due to high volumes, and there is only so much we can do once parcels are with the courier. We are closely monitoring orders and hope they are delivered very soon. Thank you for your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that you haven’t received your order. We’re more than happy to help. Please get in touch with us so we can look into this for you.
Best regards, Aleksandra, Management Team, My 1st Years
“Not sure why the need to make the picture so much bigger than the item really is.. would definitely of returned it if it had not been personalised. Definitely won’t be buying again.”
Hi, we’re sorry to hear that the item didn’t meet your expectations. Please note that the product dimensions are provided in the listing to help customers make an informed choice, but we’ll pass your feedback on regarding the image size. We appreciate you taking the time to share your thoughts.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about the delay with your order. Please be assured that our Customer Service team is doing everything they can to speed things up for our customers.
Unfortunately, delays can occur at this time of year due to high volumes, and there is only so much we can do once parcels are with the courier. We are closely monitoring orders and hope they are delivered very soon. Thank you for your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about the delay with your order. Please be assured that our Customer Service team is doing everything they can to speed things up for our customers.
Unfortunately, delays can occur at this time of year due to high volumes, and there is only so much we can do once parcels are with the courier. We are closely monitoring orders and hope they are delivered very soon. Thank you for your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“Terrible experience with an order not delivered to my home , insisted the only way I could get a refund was to report as theft and obtain a crime reference number , the police advised this was not theft as I had not received anything to actually steal. The situation is on going and they still insist on a crime number I have advised them twice regarding the police comments and still do not have a refund
I have used this company on many occasions previously , their products are of good quality and my grandchildren loved but based on this last experience I would not purchase anything again”
Hi, we’re very sorry to hear about your experience. Please note that contacting the police to obtain a crime reference number is a requirement stated in our Terms and Conditions. This is a standard procedure used by many companies for parcels that cannot be located after delivery. Our Customer Service team has emailed you regarding this, but we have not heard back. Thanks.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about your experience. Please note that contacting the police to obtain a crime reference number is a requirement stated in our Terms and Conditions. This is a standard procedure used by many companies for parcels that cannot be located after delivery.
Our Customer Service team has emailed you regarding this, but we have not heard back. Once a crime reference number is provided, we will be able to proceed with a resolution.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry for the delay in receiving your order. Our records show that your parcel has now been delivered. Thank you for your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear this. Please get in touch with our Customer Service team so we can look into the issue and assist you further.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we are very sorry to hear this has happened. We’ve checked your order and can see that the parcel is being returned to us. We would love to replace it for you, however, this item is currently out of stock. We can offer a replacement with a different product or a full refund. Please get in touch with us so we can arrange this for you as soon as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry for the inconvenience. We can see that the courier attempted to deliver your parcel last week, and an investigation has been raised to track it. Please rest assured we’re following this up and will keep you updated as soon as we have more information.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry to hear that you’re unhappy with your order. We’ve reviewed the correspondence and understand your concerns regarding the font style. We can certainly pass your feedback on to the relevant team. We also want to note that a replacement with a different font style has been offered, but we haven’t yet heard back from you regarding this option. Please get in touch if you’d like to proceed with the replacement.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear your parcel didn’t arrive. It looks like it was lost in transit, but we can see that our customer service team has already arranged a replacement for you which should arrive early next week.
Best regards, Aleksandra, Management Team, My 1st Years
“ordered a present for a christening at whicj i was Godmother whicgh was due to arrive 3 days before the Christening. It didn't arrive and now over 10 days since the initial order and 7 days after the original delivery date i still haven't received it. I have emailed the company and they have acknowledged my email and said they are investigatinfg but I haven't heard back since then. In the mean time I am without the gift and out of pocket. Would not reccommend !”
Hi, we’re very sorry to hear about the delay and completely understand how disappointing this must be, especially for such an important occasion. Our customer service team has raised an investigation into your order, and we are following it up to ensure you receive an update as soon as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re so sorry for the delay. Your order was shipped on time, but it seems the courier is experiencing delays. An investigation has been raised, and we’re following this up to ensure your parcel reaches you as soon as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry to hear this. Our records show that the parcel was delivered, but if you are unable to locate it, please get in touch with us so we can assist you further.
Best regards, Aleksandra, Management Team, My 1st Years
“This is my 16th email regarding a single item, (including a second review). The item hasn't even turned up yet - after a phone call I was promised EVRI will give an answer in 48 hours. 🙄”
Hi, we’re very sorry for the delay and completely understand your frustration. Although your order was shipped well before the dispatch date, we’ve been unable to track it. We’ve emailed you directly with a resolution and hope this helps to resolve the issue.
Best regards, Aleksandra, Management Team, My 1st Years
