Hi, thank you for your feedback, and we’re very sorry to hear about your experience with the delivery times and communication.
Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times.
We have also experienced an unexpectedly high volume of orders recently, and despite our best efforts, we were unable to meet our usual delivery timelines. We understand the importance of timely delivery, and we deeply regret any inconvenience this delay may have caused you.
We are also sorry if our responses came across as generic, as this was never our intention. Please know that we are actively addressing these issues to help minimise delays and improve communication moving forward. Our team is working diligently to process and dispatch orders as quickly as possible, and we truly appreciate your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“The items I ordered were good quality looked amazing. This site is great for the little ones birthday, Christmas or just for general stuff like clothes.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Such beautiful personalised gifts. I’ve used My 1st Years a few times now and I always return for gifts. Good quality items and with the option for gift boxes which make great presents. Would recommend”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I got this for two friends who had babies at the same time, and the reviews are glowing! It's a beautiful gift and has been useful for soothing for naps and settling them down :) would recommend!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Nice product but a little expensive we thought. The delivery was delayed and slow so I missed getting it in time for my great nieces 1st birthday, which was very disappointing as I felt there was plenty of time from ordering for standard delivery. It did arrive for me to delver it the day after her birthday party, but that entailed me an additional hours drive. However, the product was well received and cute.”
Hi, thank you for your detailed review. We’re really pleased to hear that you found the product cute and that it was well received. That truly means a lot to us.
That said, we’re very sorry to hear about the delay and that it caused you to miss your great niece’s 1st birthday. We completely understand how disappointing that must have been, especially when you had allowed what should have been enough time for standard delivery.
Your feedback on both delivery times and pricing is really valuable, and we will be sure to share this with our team as we continue to improve our service and overall experience.
Thank you again for taking the time to share your thoughts.
Best regards, Aleksandra, Management Team, My 1st Years
“Parcel has never been delivered! Please can you either deliver the parcel to correct address or return money back to the bank card I paid from and let me know”
Hi, thank you for your feedback, and I’m very sorry to hear that your parcel has not been delivered.
Upon checking, it appears there may be an issue with the delivery address provided. To help resolve this as quickly as possible, please get in touch with our Customer Service team so we can investigate further and assist you with either arranging delivery or processing a refund.
We apologise for the inconvenience caused and appreciate your patience while we get this sorted for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The gift was lovely and I liked it but did not receive it on time for child's birthday which was a big disappointment and had to purchase something else”
Hi, thank you for your feedback. We’re really pleased to hear that you liked the gift, but we’re very sorry that it didn’t arrive in time for the child’s birthday. We completely understand how disappointing that must have been, especially for such an important occasion.
This is not the experience we aim to provide, and we truly appreciate you bringing it to our attention. We’re continuing to work on improving our delivery timelines and communication to help avoid situations like this in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered gifts for Twins First Birthday with 3-5 days delivery time frame. The order was placed on the 14th April and I’m still awaiting the order 9 days later and no idea when I’m likely to receive it.
Phoned My 1st Years and they told me they will chase the Carrier who are Evri and they will advise me of the position in the next 48 hours, sorry but this is not good enough.”
Hi, thank you for your feedback, and I’m very sorry to hear about the delay with your order. I completely understand how frustrating this must be, especially for such an important occasion.
Due to the Easter period and the recent Bank Holiday, our company was closed, which has unfortunately extended our usual processing and delivery times. In addition, we’ve experienced an unexpectedly high volume of orders, and despite our best efforts, we have not been able to meet our usual delivery timelines.
We fully appreciate how important timely delivery is, and we sincerely apologise for the inconvenience this has caused. Please be assured that our team is working diligently to process and dispatch orders as quickly as possible, and we are actively addressing these delays to minimise them going forward.
I understand your concerns regarding the courier update, and we will continue to chase this with Evri and keep you informed as soon as we have further information.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered a gift for new born baby with 3-5 days delivery time frame. Was visiting the new born baby within the 8 day time frame so was able to gift in person, however my order arrived on day 9, was very disappointed as I was not able to hand gift the present!”
Hi, thank you for your feedback, and I’m very sorry to hear that your order didn’t arrive in time for your visit. We completely understand how disappointing it must have been not to be able to give your gift in person.
Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times. In addition, we’ve experienced an unexpectedly high volume of orders, and despite our best efforts, we have not been able to meet our usual delivery timelines.
We fully appreciate how important timely delivery is, especially for such special occasions, and we sincerely apologise for the inconvenience this has caused. Please be assured that our team is working hard to improve our processes and minimise delays like this in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
