Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
“My 1st Years is an Excellent Company. They have a Great Customer Service Team.
They have great products for every occasion!!
Would highly recommend 👏🏻😁”
Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hello! Thank you for your feedback! We’re glad you love the product and appreciate your honesty about the pricing. We’re always working to ensure our products deliver great value, and your input helps us improve. We hope to continue meeting your expectations in the future!
Best regards,
Shannon, Management Team, My 1st Years
“Product looks good but suspect it’s overpriced Chinese import which is a shame. Mistaking bought the wrong size so can’t get a colouring book in this one but nevermind.
What’s really annoying is the barrage of emails that followed my purchase. Probably won’t purchase from here again based solely on that.”
Hello! Thank you for your feedback. We’re glad to hear you like the look of the product, though we’re sorry it didn’t fully meet your expectations in terms of value and sizing. We always aim to be transparent about our products and ensure they are priced fairly based on their quality and craftsmanship, so we appreciate your perspective. We’re also sorry to hear that our follow-up emails felt excessive. That’s certainly not the experience we want for our customers. Your comments have been noted, and we’ll review our communication settings to ensure they’re more balanced. Thank you again for sharing your thoughts — it helps us improve both our products and overall customer experience.
Best regards,
Shannon, Management Team, My 1st Years
Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
“I live in the USA and ordered this for my honorary grandson in the UK.
It was delivered the day before it was promised and the parents were delighted with the quality.”
Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
“Parcel was lost in the post!
But
My 1st Year's quickly sorted, and lovely bunny handbell, for my granddaughter, was promptly delivered..
It's beautiful.”
Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Very disappointed with my recent order
Contacted yourselves received a response but not everything was resolved
I have been using your company for over 8yrs I have always been delighted with all my purchases up until now”
Hi, we’re really sorry to hear about your recent experience, especially as a long-standing customer. We truly appreciate your support over the past 8 years. We understand that you’re not fully satisfied with your recent purchase, and we did offer the option to return the item for a refund. As we haven’t heard back from you, we just wanted to reassure you that this option is still available.
If you do decide you’d like to proceed with a return, please don’t hesitate to get back in touch with us via email and we’ll be happy to assist. We’ll also make sure your feedback is passed on to the relevant teams.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Ordering both soft toys from site was simple, they were dispatched within time stated and delivered with care, both had names on them as asked, both sets of parents are happy with Easter gifts.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Not happy at all with the deluxe gift box.
The circle seal on the box lid had bin broken, so reopened after sealing. The box lid was torn approx 2 inches in on both sides. The outside wrapping was not damaged at all.
I did register my disappointment but have not yet had a response.”
Hi, we’re very sorry to hear about the condition of your gift box. We completely understand how disappointing this must have been.
Thank you for bringing this to our attention. We will ensure your feedback is passed on to the relevant teams so this can be reviewed further. We have checked our records and can confirm that a response was sent to your email within 4 minutes of receiving your message. It may have landed in your spam or junk folder, so we kindly ask that you check there. If you’re still unable to locate our reply, please feel free to contact us again and we’ll be more than happy to assist.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
