Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I have bought from you before awhile ago . I recently ourchased to personilzed dressing gowns thinking they would come in twi gift boxes as for christmas. I enailed to ask about another box. Which they replied that they only come in one I should have ourchased anither bix. I k8ndly asjed if they woukd send me one free if cgarge but the answer was no. So thats why you have a 3⭐️ Beautiful oroducts jyst not gappy with the servuce.”
Hi, thank you for your feedback and for being a returning customer. We’re glad to hear you’re happy with the products.
We’re sorry for any confusion regarding the gift boxes. We do provide one complimentary gift box with your order, but if additional boxes are required, these need to be purchased at checkout.
We appreciate your understanding and hope this helps clarify our policy.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“It is a pleasure to do business with My 1st Years. It is all so easy to order letting you know exactly what is happening with delivery and the items are all of good quality with beautiful presentation”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Gave poor review because of delivery firm still not got my parcel of 3rd December 9tines it has been cancelled so far got parcel delivery from this firm last night to which he said I have another parcel for you which I will bring tomorrow why not bring them together will see today if get them.My 1st years soon got my order together and informed of progress order was making.Fingers crossed”
Hi, thank you for your feedback. We’re very sorry for the delivery issues you experienced. We can see that your order has now been delivered, and we hope everything has arrived as expected. We appreciate your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“Incorrect personalisation twice in a row for the Christmas Eve box I’ve bought. Quick to send out a new box the first time but it was still wrong, both with really silly mistakes that are clearly incorrect. Waiting to have a new one sent but waiting on a response to confirm. Big waste of time, resources, money and the incorrect boxes presumably are going straight to landfill. Such a shame there is no quality control with this company. Additionally the quality of the box itself is pretty basic, so that alongside the lack of care to get the personalisation correct makes it feel very unspecial. Maybe go see if you can get what you want elsewhere.”
Hi, thank you for your feedback. We’re very sorry to hear about the issues with the personalisation on your Christmas Eve box and completely understand your frustration. We really appreciate your feedback and will pass it on to our team to help improve our quality control. We can see that a replacement with the correct personalisation has now been delivered, and we hope it meets your expectations. Thank you for your patience.
Best regards, Aleksandra, Management Team, My 1st Years
“I haven’t received my order, evri have sent it back to you without even attempting to deliver it and I’ve had no contact from anyone to say when it’s likely to be delivered.”
Hi, thank you for your feedback. We’re very sorry to hear about the issues with your delivery and completely understand your frustration. We’ll pass your feedback on regarding the delivery service.
We can see that a replacement has now been sent and delivered. Thank you for your patience, and we hope everything is now as expected.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Placed my order on the 2nd dec & still haven’t received my order, I emailed you to tell you that evri have had my parcel since the 5th dec, to be told I had to wait up to 10 days, nothing has been delivered so I email you again on the 12th & I have now been told that an investigation has now been started by evri which will take up to 48 working hours for you to receive an update, in the meantime I will not receive my parcel in time for my granddaughter’s birthday on mon 15th dec! One very annoyed customer 😡”
Hi, thank you for your feedback. We’re very sorry to hear about the delays with your order and completely understand how frustrating this must have been, especially with your granddaughter’s birthday approaching. We appreciate your patience while the investigation with the delivery service was ongoing.
We can see that your order has now been delivered, and we hope everything has arrived as expected. Thank you for your understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The items were lovely but had a few quality issues with the personalised stockings (threads coming away and personalised doll, name peeling slightly but other than that great”
Hi, thank you for your honest feedback! We’re glad to hear you loved the items overall. We’re sorry to hear about the issues with the personalised stockings and doll. This is certainly not the standard we aim for. Your comments have been passed on to our production team to help improve quality. We really appreciate you taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
