My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 2,038 Reviews

98 %

of reviewers recommend My Doll Best Friend

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

Visit Website

Email:

customerservice@mydollbestfriend.co.uk

Write Your review

Tell us how My Doll Best Friend made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

My Doll Best Friend 5 star review on 1st July 2026

1171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service as always. Well packaged items & super fast shipping to Australia.”

Helpful Report

Posted 3 years ago

“This company is clearly selling off faulty dolls, I was advised that the doll I paid full price for gets sent for a repair to Germany without any offer of a refund,exchange or compensation. The item a paid a lot for will not be new anymore except a repaired doll if I sent it back .the doll has loose legs and keeps falling over. I was patronised and advised to practice standing the doll up like a child and then not listening to the issue of the item being faulty..The company is clearly selling off seconds as there was no offer of any money back or compensation and no reply to my email. Avoid buying any expensive dolls from this company as you will be fobbed off or ignored and you'll end up with a secondhand repaired doll”

Helpful Report

Posted 3 years ago

Dear (name withheld), We write to you in response to this review. We heard from you for the first time this week, more than 2 months since you made your purchase. The doll is out of the box and displayed/used. After the 30 day returns period we do not "offer a refund, exchange or compensation" if we can repair or replace the doll. We had no knowledge of any dissatisfaction during the 30 days and at this point the doll is no longer new although it was when you first enjoyed it, so we move to resolving the complaint in line with the legal guidelines. In your email you said the box was "only just opened". Because we write in the product description that the joints can make posing the doll a bit tricky and it can take a bit of practice. It is in the description of the product that it can be tricky to stand the dolls at first; it is not personal or patronising, it forms part of the description of Happy Kidz Sophie, and a suitable response to your complaint as you purchased the doll a couple of months ago, and may not have read the description more recently. There are presently 35 independent 5-star customer reviews on the website for Sophie. We haven't had any complaints about Gotz Happy Kidz Sophie since we began retailing her in 2016. It has been 7 years with no complaints about this doll. There are no seconds. If we sell anything with even a slightly damaged box we list it as DAMAGED on the website with a price reduction, because we have a lot of integrity and our customers throughout the past 10 years know this and keenly leave us 5-star reviews. So there is absolutely no "selling off faulty dolls", "fobbing off" or selling of "seconds". We are entitled to remove this review because of the hateful content. Under the legal sales contract of England & Wales, we are to first offer you a repair or replacement depending on what's possible because the doll is used, and it's a couple of months since you purchased it. We haven't seen a photo and we haven't seen the product, but we take you at your word and agreed to begin the process of resolving this complaint. We are an official retailer and have been retailing Gotz dolls for over 10 years. We would send the doll for repair to the supplier in Germany if it is faulty because we sent you a new doll and it is now used, and this is the first we have heard of any issue, and it is outside of the 30 days return period. Normally this is satisfying to a customer raising a genuine complaint and looking for a good outcome. Although you are not a first time buyer, you obtained a first time buyer 10% discount. This is a misuse of the voucher code, and we note it here in response to your incorrect statement that you paid full price, as you did not. It is not especially a problem, but it is a response to this inaccuracy in your review. We regret that you are not prepared to work with us and instead prefer to post a 1 star review. Sincerely, My Doll Best Friend

Posted 3 years ago

“Fabulous place to shop for my Dolls and accessories love it.”

Helpful Report

Posted 3 years ago

“Very happy with the dolls and delivery.”

Helpful Report

Posted 3 years ago

“What a gorgeous doll ! She is a little darling ! And her hair is beautiful and very easy to brush. My Doll Best Friend Ltd is a very good company that sells beautiful and unique dolls”

My Doll Best Friend 5 star review on 23rd March 2023

Helpful Report

Posted 3 years ago

“Delighted with item which arrived quickly and securely packaged. 5 stars.”

Helpful Report

Posted 3 years ago

“Perfect.!!Cant wait for our next doll...Soon..Thank you”

Helpful Report

Posted 3 years ago

“Lo siento no sabía que iba a tener que pagar 108€ aparte de aduana.me parece súper caro.Pienso que me tenían que haber avisado..pague mucho por ello”

Helpful Report

Posted 3 years ago

Dear Mari Carmen, Unfortunately, yes, you have to pay tax if your country's rules make that clear to you. You do not pay it to the UK, you pay it to Spain. It's not free of tax:) Tax rules are inevitable if your purchase doesn't fall within a VAT-free category. Our prices exclude VAT for the EU, 1. made clear at the top of the EU website page, and 2. on the delivery page, and at 3. checkout your price does not charge VAT. We are sorry that you didn't know this, or that you didn't query the lower prices. We would have been glad to tell you. We did answer all your questions before you ordered. We hope you enjoy your dolls. My Doll Best Friend

Posted 3 years ago

“Excellent service and shipping was as promised. I will shop here again.”

Helpful Report

Posted 3 years ago

“This lovely doll has arrived safely. Well made an very pretty. She arrived in a timely fashion.”

Helpful Report

Posted 3 years ago

“I received my Zwergnase Nili 3 today and am absolutely delighted with her, she gorgeous!! I also love her clothes and the fact they are made with button closures and not Velcro. I did have a need to email as she was delayed in Belgium, however the exceptional service I always receive from My Doll Best Friend (especially with the time difference) will always keep me coming back, I cannot recommend them highly enough.”

My Doll Best Friend 5 star review on 6th March 2023

Helpful Report

Posted 3 years ago

Thank you so much for your very kind words and the much appreciated 5 stars. We are delighted you are happy with your doll and it's always good to know our back up is sufficient when you need it! She is exquisite in your photo and it's really a joy for us to see this. We love the dolls and there is nothing like seeing a beautiful doll in a new home as they always look different and this brings us a lot of joy. Good information regarding the quality of the clothing too. Thanks so much again! My Doll Best Friend

Posted 3 years ago

“Always a pleasure to order from My Doll Best Friend. Shipping is reasonable and quick.”

Helpful Report

Posted 3 years ago

“Received Gotz Lea today. Absolutely thrilled with her. She is spectacular and arrived in super quick time from the other side of the world. Always wonderful service from My Doll Best Friend. Can’t recommend the store enough. Looking forward to purchasing many more!!”

Helpful Report

Posted 3 years ago

“fast delivery, doll was carefully and neatly packaged. I was very happy with the entire process”

Helpful Report

Posted 3 years ago

“J'achète à ce magasin depuis de nombreuses années et j'ai toujours eu un bon service. Dernièrement, j'ai eu la malchance d'acheter deux poupées Gotz Happy Kidz qui tiennent mal debout malgré qu'elles soient faites pour cela: je les collectionne depuis 15 ans et il y a un problème évident d'élastiques. Il y a ici une baisse générale de la qualité de ces poupées Gotz pour laquelle on ne peut pas blâmer le magasin. J'ai cependant une question: puisqu'ils offrent l'envoi à l'International, ne devraient-ils pas être équipés pour reprendre les poupées défectueuses, tel que le font certains magasins pour ces mêmes poupées? Ils m'ont mis en contact avec Gotz dont le processus semble pénible, à commencer par le renvoi à nos frais pour que la poupée soit évaluée... Autant dire qu'après avoir payé si cher ces poupées, on se sent mal de payer encore! Je donne donc 4 étoiles pour cette raison mais cote 8/10”

My Doll Best Friend 4 star review on 21st February 2023

Helpful Report

Posted 3 years ago

Dear Claire, Thank you very much for posting the beautiful photo of Lea which brightens up our day! Thank you very much for the 4 stars. We would like to reply to your review because we are a bit confused. Here you are saying that we would not take back dolls - but we have never said this to you. "J'ai cependant une question: puisqu'ils offrent l'envoi à l'International, ne devraient-ils pas être équipés pour reprendre les poupées défectueuses, tel que le font certains magasins pour ces mêmes poupées?" If you are referring to the doll in the Facebook group - we have been denied it! We asked for it back - at our cost. We would like to get it back to see it. We did not put you in touch with Gotz. "Ils m'ont mis en contact avec Gotz dont le processus semble pénible". As the retailer your sales contract is with us and therefore you will only talk to us about your purchases. This is the same for the person in the Facebook group. Hopefully this is clear, and to all reading it, if anyone has any questions please contact us directly. Thank you. Customer Service Team

Posted 3 years ago

“Outstanding customer service and a lovely product”

Helpful Report

Posted 3 years ago

“Delivery to Germany was very long.”

Helpful Report

Posted 3 years ago

“Always happy to purchase from My Doll Best Friend, great service, communication and obviously great products :)”

Helpful Report

Posted 3 years ago

“I had been looking for Olita to join my doll family for awhile my doll best friend has the best prices for collectibles I will shop there again!”

Helpful Report

Posted 3 years ago

“Great communication, quality doll’s accessories”

Helpful Report

Posted 3 years ago

My Doll Best Friend is rated 4.9 based on 2,038 reviews