My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 2,034 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 12th April 2026

1170

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a gorgeous doll ! She is a little darling ! And her hair is beautiful and very easy to brush. My Doll Best Friend Ltd is a very good company that sells beautiful and unique dolls”

My Doll Best Friend 5 star review on 23rd March 2023

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Posted 3 years ago

“Delighted with item which arrived quickly and securely packaged. 5 stars.”

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Posted 3 years ago

“Perfect.!!Cant wait for our next doll...Soon..Thank you”

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Posted 3 years ago

“Lo siento no sabía que iba a tener que pagar 108€ aparte de aduana.me parece súper caro.Pienso que me tenían que haber avisado..pague mucho por ello”

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Posted 3 years ago

Dear Mari Carmen, Unfortunately, yes, you have to pay tax if your country's rules make that clear to you. You do not pay it to the UK, you pay it to Spain. It's not free of tax:) Tax rules are inevitable if your purchase doesn't fall within a VAT-free category. Our prices exclude VAT for the EU, 1. made clear at the top of the EU website page, and 2. on the delivery page, and at 3. checkout your price does not charge VAT. We are sorry that you didn't know this, or that you didn't query the lower prices. We would have been glad to tell you. We did answer all your questions before you ordered. We hope you enjoy your dolls. My Doll Best Friend

Posted 3 years ago

“Excellent service and shipping was as promised. I will shop here again.”

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Posted 3 years ago

“This lovely doll has arrived safely. Well made an very pretty. She arrived in a timely fashion.”

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Posted 3 years ago

“I received my Zwergnase Nili 3 today and am absolutely delighted with her, she gorgeous!! I also love her clothes and the fact they are made with button closures and not Velcro. I did have a need to email as she was delayed in Belgium, however the exceptional service I always receive from My Doll Best Friend (especially with the time difference) will always keep me coming back, I cannot recommend them highly enough.”

My Doll Best Friend 5 star review on 6th March 2023

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Posted 3 years ago

Thank you so much for your very kind words and the much appreciated 5 stars. We are delighted you are happy with your doll and it's always good to know our back up is sufficient when you need it! She is exquisite in your photo and it's really a joy for us to see this. We love the dolls and there is nothing like seeing a beautiful doll in a new home as they always look different and this brings us a lot of joy. Good information regarding the quality of the clothing too. Thanks so much again! My Doll Best Friend

Posted 3 years ago

“Always a pleasure to order from My Doll Best Friend. Shipping is reasonable and quick.”

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Posted 3 years ago

“Received Gotz Lea today. Absolutely thrilled with her. She is spectacular and arrived in super quick time from the other side of the world. Always wonderful service from My Doll Best Friend. Can’t recommend the store enough. Looking forward to purchasing many more!!”

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Posted 3 years ago

“fast delivery, doll was carefully and neatly packaged. I was very happy with the entire process”

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Posted 3 years ago

“J'achète à ce magasin depuis de nombreuses années et j'ai toujours eu un bon service. Dernièrement, j'ai eu la malchance d'acheter deux poupées Gotz Happy Kidz qui tiennent mal debout malgré qu'elles soient faites pour cela: je les collectionne depuis 15 ans et il y a un problème évident d'élastiques. Il y a ici une baisse générale de la qualité de ces poupées Gotz pour laquelle on ne peut pas blâmer le magasin. J'ai cependant une question: puisqu'ils offrent l'envoi à l'International, ne devraient-ils pas être équipés pour reprendre les poupées défectueuses, tel que le font certains magasins pour ces mêmes poupées? Ils m'ont mis en contact avec Gotz dont le processus semble pénible, à commencer par le renvoi à nos frais pour que la poupée soit évaluée... Autant dire qu'après avoir payé si cher ces poupées, on se sent mal de payer encore! Je donne donc 4 étoiles pour cette raison mais cote 8/10”

My Doll Best Friend 4 star review on 21st February 2023

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Posted 3 years ago

Dear Claire, Thank you very much for posting the beautiful photo of Lea which brightens up our day! Thank you very much for the 4 stars. We would like to reply to your review because we are a bit confused. Here you are saying that we would not take back dolls - but we have never said this to you. "J'ai cependant une question: puisqu'ils offrent l'envoi à l'International, ne devraient-ils pas être équipés pour reprendre les poupées défectueuses, tel que le font certains magasins pour ces mêmes poupées?" If you are referring to the doll in the Facebook group - we have been denied it! We asked for it back - at our cost. We would like to get it back to see it. We did not put you in touch with Gotz. "Ils m'ont mis en contact avec Gotz dont le processus semble pénible". As the retailer your sales contract is with us and therefore you will only talk to us about your purchases. This is the same for the person in the Facebook group. Hopefully this is clear, and to all reading it, if anyone has any questions please contact us directly. Thank you. Customer Service Team

Posted 3 years ago

“Outstanding customer service and a lovely product”

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Posted 3 years ago

“Delivery to Germany was very long.”

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Posted 3 years ago

“Always happy to purchase from My Doll Best Friend, great service, communication and obviously great products :)”

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Posted 3 years ago

“I had been looking for Olita to join my doll family for awhile my doll best friend has the best prices for collectibles I will shop there again!”

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Posted 3 years ago

“Great communication, quality doll’s accessories”

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Posted 3 years ago

“Alles gut gelaufen. Meine hübsche Puppen haben sich sehr gefreut.”

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Posted 3 years ago

“I have purchased dolls from MDBF for many years and always find them reliable and helpful. Shipping to Australia is quick and all my dolls have been securely packed. They have an excellent range of dolls which is regularly updated. I highly recommend them to anyone looking for a doll.”

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Posted 3 years ago

“I recently purchased a Kathe Kruse doll from this store and she is stunning. The Customer service was wonderful and very helpful. I had this doll shipped to Australia and it arrived in reasonable time. I will certainly be buying more things in the future. thank you .”

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Posted 3 years ago

“I absolutely love this site/shop. It’s allowed me to quickly access dolls mostly originating in USA without huge delivery costs and waiting times. Delivery is cheap and quick and there are a range of ways to make payments including in instalments. I’ve recommended the site to other doll collectors”

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Posted 3 years ago

My Doll Best Friend is rated 4.9 based on 2,034 reviews