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My Doll Best Friend Reviews

4.9 Rating 1,862 Reviews

98 %

of reviewers recommend My Doll Best Friend

Company Reviews

Product Reviews

4.9

Based on 1,862 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 24th March 2024

My Doll Best Friend 5 star review on 8th February 2024

My Doll Best Friend 5 star review on 2nd February 2024

My Doll Best Friend 5 star review on 2nd February 2024

My Doll Best Friend 5 star review on 30th January 2024

My Doll Best Friend 5 star review on 21st January 2024

My Doll Best Friend 5 star review on 20th January 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is a good choice of products on the site. When a querry is raised there is sometimes a long wait for a resolution to a problem.”

Posted 2 months ago

Dear Sandra, Thank you so much for giving My Doll Best Friend a four-star rating! We truly appreciate your feedback and are delighted to hear that you are satisfied with our products. We also acknowledge your comment about the occasional wait time for resolving queries. We fully understand that prompt customer service is vital, and we apologise for any inconvenience caused. Last month we had staff absence just at the time you messaged us. Rest assured, we are continually working on improving. Your loyalty as a customer means the world to us, and we cannot thank you enough for your continued support. We genuinely value your trust in us and are committed to providing you with the best possible experience whenever you visit our website. Once again, thank you for taking the time to share your opinion. We look forward to serving you again soon!

Posted 1 month ago

“Prompt service. Recipient delighted. Thank you.”

Posted 2 months ago

Dear Mary-Anne, Thank you so much for your four-star rating of My Doll Best Friend! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our service. Prompt service is one of our priorities, and we are delighted to know that the recipient of the doll was equally pleased. Your support means the world to us, and we genuinely appreciate you choosing My Doll Best Friend. Thank you once again for your kind words and for taking the time to share your review. Warm regards, My Doll Best Friend team

Posted 1 month ago

“I was really impressed about the quick and professional distribution of my Ava. Also I was impressed that I had the opportunity to get one for the first time. Incredible :-) I´m really amazed and will certainly try the next time. thank you very much for your invitation, hope to get one the next time. . .”

Posted 3 months ago

“J'achète à ce magasin depuis de nombreuses années et j'ai toujours eu un bon service. Dernièrement, j'ai eu la malchance d'acheter deux poupées Gotz Happy Kidz qui tiennent mal debout malgré qu'elles soient faites pour cela: je les collectionne depuis 15 ans et il y a un problème évident d'élastiques. Il y a ici une baisse générale de la qualité de ces poupées Gotz pour laquelle on ne peut pas blâmer le magasin. J'ai cependant une question: puisqu'ils offrent l'envoi à l'International, ne devraient-ils pas être équipés pour reprendre les poupées défectueuses, tel que le font certains magasins pour ces mêmes poupées? Ils m'ont mis en contact avec Gotz dont le processus semble pénible, à commencer par le renvoi à nos frais pour que la poupée soit évaluée... Autant dire qu'après avoir payé si cher ces poupées, on se sent mal de payer encore! Je donne donc 4 étoiles pour cette raison mais cote 8/10”

My Doll Best Friend 4 star review on 21st February 2023

Posted 1 year ago

Dear Claire, Thank you very much for posting the beautiful photo of Lea which brightens up our day! Thank you very much for the 4 stars. We would like to reply to your review because we are a bit confused. Here you are saying that we would not take back dolls - but we have never said this to you. "J'ai cependant une question: puisqu'ils offrent l'envoi à l'International, ne devraient-ils pas être équipés pour reprendre les poupées défectueuses, tel que le font certains magasins pour ces mêmes poupées?" If you are referring to the doll in the Facebook group - we have been denied it! We asked for it back - at our cost. We would like to get it back to see it. We did not put you in touch with Gotz. "Ils m'ont mis en contact avec Gotz dont le processus semble pénible". As the retailer your sales contract is with us and therefore you will only talk to us about your purchases. This is the same for the person in the Facebook group. Hopefully this is clear, and to all reading it, if anyone has any questions please contact us directly. Thank you. Customer Service Team

Posted 1 year ago

“Delivery to Germany was very long.”

Posted 1 year ago

“This is the second doll that I have purchased for my wife from this company. As with the first I was kept upto date re delivery all the way through the process. The first doll was everything my wife wanted and she was very happy. We will have to wait until Christmas for her reaction to this one, I am sure it will be positive as she chose it after all.”

Posted 1 year ago

Hi Alan, Thank you very much for your review for the doll that has arrived safely, and you are saving for a Christmas gift. Enjoy your Christmas celebration, and thank you for coming back to us for your dolls. From My Doll Best Friend

Posted 1 year ago

“I am honored to have been picked for the Chosen event. The communication was quick and friendly. My only negative experience was with the shipping, my package came damaged through to the very box containing the doll. I don’t believe she was harmed but the box is beyond destroyed and I am unable to display it :(”

Posted 1 year ago

“I have ordered a couple of things from My Doll Best Friend on different occasions. Once the order is placed, it always arrives quickly and is well packaged. Communication by email on the progress of the order is also good. However, I find the website irritating, as when I tried to add more than one item to my basket, what was already there disappeared. The response from the team when I queried this wasn’t great either; just a rather abrupt email. They do not answer the phone.”

Posted 1 year ago

“Très bon site anglais”

Posted 3 years ago

“Ships dolls out fairly quickly. They often have a good stock that other companies do not hold.”

Posted 3 years ago

“Good selection of outfits and good service.”

Posted 3 years ago

“Except one time, been pleased with fast and reliable service. Good range of products. Been customer for years. Communication via emails are very good. I dont reccomend calling in however.”

Posted 3 years ago

“la muñeca es preciosa al igual que la ropa, mi única queja es que la caja en que se envió era muy frágil para su viaje internacional a USA y no estuvo bien acolchada la muñeca. La caja llego bastante aplastada y pensé que se había roto en el camino”

Posted 3 years ago

“He looks like a real newborn baby. His hands and body are very nice. Full legs and full arms. Not crazy about his hair, not as realistic as the rest of him.”

Posted 3 years ago

“I usually receive amazing communication, to include shipping, an tracking information, not sure what transpired, but with this shipment, I did not receive any information to help me track my parcel with ease.”

Posted 3 years ago

“Preciosa muñeca y buen servicio.”

Posted 3 years ago

“Thank you for good communication.”

Posted 4 years ago

“I like this store, the staff is very attentive, always try to help, the range is wide, help to unite or divide the order, if you ask. But I did not put the highest points, because I do not always get answers on the feedback form and twice I failed to buy Gotz dolls, despite the fact that I did everything correctly. my daughters didn't get the dolls they wanted, and there were a lot of tears.”

My Doll Best Friend 4 star review on 6th February 2020

Posted 4 years ago

“I would have liked help getting the free patterns? Do I download them or could you send them to me?”

Posted 4 years ago

“Я довольна возможностью купить кукол Готц в Вашем магазине, Главное получила письмо с информацией о куклах Мила и Амели, и смогла купить их , спасибо! Однако следующая кукла Айла мне не досталась, я очень огорчена, мне кажется что возможности были не равны у разных покупателей!!! Я сидела за компьютером 3 часа и не смогла войти на сайт.”

Posted 4 years ago

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My Doll Best Friend is rated 4.9 based on 1,862 reviews