My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 1,862 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 1,862 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 24th March 2024

989

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering and delivery were just fine. But the doll was SO much whiter than could be seen in the photos online -- close to albino. My daughter decided not to give it to her daughter because it was so extreme. So, not happy with the product itself.”

My Doll Best Friend 2 star review on 8th January 2023

Helpful Report

Posted 1 year ago

Dear Nora, Some dolls, and some children, are fair. We search for dolls that represent children. This is one of the paler complexion dolls we sell, as shown in the website photo of Callie. Here is a photo that shows a good likeness of the doll with a happy child who has even proudly styled herself in bunches to match the doll's appearance. She has dressed similarly and even wears a little red bag like the doll. Photo credit: This photo is posted on the Instagram account of @rubyredfashionfriends_global We would be just as proud to offer a doll with albinism if we could find one to buy. Customer Service

Posted 1 year ago

“Very poor services and even worse Customer Service. Keeping me waiting for a refund and do not answer e msil messages.”

Helpful Report

Posted 1 year ago

Hello Paul, We simply don't understand this review. We processed your return and refund for a dress set that you purchased in the wrong doll dress size, all very promptly and well within the terms. You actually replied to the credit memo email, so we know that you received it a week ago. There hasn't been any further communication so we can't understand what you feel you are being kept waiting for. It looks like there is some confusion which we'd like to discuss with you. We will be phoning you on Monday, and have emailed again already; we are hoping for your reply so we can clear up anything you feel that you are waiting for. Please check your Visa card payment statement, that may be all that's necessary here. Regards, Customer Service

Posted 1 year ago

“The doll was beautiful but unfortunately after not even a week the dolls voice box broke wich was extremely disappointing and my 2 year old daughter was extremely sad about thism especially with the price of the doll too.”

Helpful Report

Posted 2 years ago

“Been years ordering, been very good, reliable and fast service. However, this time items haven’t been even picked in 2 working days, after I chose faster service of 1-2 days delivery. No idea when it will be shipped. Calling to number provided get me to reception who cannot answer any questions regarding orders. Very, very disappointing change.”

Helpful Report

Posted 3 years ago

Dear Lya, Thank you for your feedback and we are sorry not to meet your expectations this time. Our staff have been spread thinly between customer service and the warehouse due to Covid isolation rules. It has meant that our processing time is not quite as quick as normal, but please be assured that your parcel will leave today on the Express shipping method to make quick transit to you by tomorrow. Thank you for understanding at this challenging time. Kind regards, Customer Service Team

Posted 3 years ago

“Hello. I was very upset by the process of receiving a parcel from your store. you didn't provide all the documents for customs. I had to go to another city to settle this situation. At the customs office, it turned out that the cost of the dolls that You indicated does not correspond to the amount I spent. I spent a lot of effort, time and money to get my dolls. Thanks.”

Helpful Report

Posted 3 years ago

Dear Ann, We are sorry to read that you had inconvenience receiving your goods and had to pay customs tax. When you emailed us about this you attached the invoice we shipped with the parcel and the corresponding packing list. This is the invoice that you created at checkout. The itemised packing list is printed by our warehouse and exactly matches. Payment is in British Pounds. All is correct, and our prices are without European taxation. Kind regards, My Doll Best Friend

Posted 3 years ago

“Thank you for responding back to me that helps a whole lot thank you very much .”

Helpful Report

Posted 8 years ago

Dear Linda, Your order was placed a week ago and you are in USA, we are in UK so it takes a little time to arrive. I can see from the tracking information that we emailed to you on 25th January when the parcel was dispatched, that it will be with you tomorrow. This tracking information is also always available to you when you log in to your My Doll Best Friend account and click the order number. I hope that you will be very pleased with your new doll. Kind regards, My Doll Best Friend

Posted 8 years ago

Please always feel welcome to contact us by email to communicate any concerns, or to ask any questions. Kind regards, My Doll Best Friend

Posted 8 years ago

My Doll Best Friend is rated 4.9 based on 1,862 reviews