My Doll Best Friend Ltd Reviews

4.93 Rating 1,493 Reviews
99 %
of reviewers recommend My Doll Best Friend Ltd
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read My Doll Best Friend Ltd Reviews

About My Doll Best Friend Ltd:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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52 Stapleton Hall Road

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Been years ordering, been very good, reliable and fast service. However, this time items haven’t been even picked in 2 working days, after I chose faster service of 1-2 days delivery. No idea when it will be shipped. Calling to number provided get me to reception who cannot answer any questions regarding orders. Very, very disappointing change.
Helpful Report
Posted 7 months ago
Dear Lya, Thank you for your feedback and we are sorry not to meet your expectations this time. Our staff have been spread thinly between customer service and the warehouse due to Covid isolation rules. It has meant that our processing time is not quite as quick as normal, but please be assured that your parcel will leave today on the Express shipping method to make quick transit to you by tomorrow. Thank you for understanding at this challenging time. Kind regards, Customer Service Team
Posted 7 months ago
Hello. I was very upset by the process of receiving a parcel from your store. you didn't provide all the documents for customs. I had to go to another city to settle this situation. At the customs office, it turned out that the cost of the dolls that You indicated does not correspond to the amount I spent. I spent a lot of effort, time and money to get my dolls. Thanks.
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Posted 11 months ago
Dear Ann, We are sorry to read that you had inconvenience receiving your goods and had to pay customs tax. When you emailed us about this you attached the invoice we shipped with the parcel and the corresponding packing list. This is the invoice that you created at checkout. The itemised packing list is printed by our warehouse and exactly matches. Payment is in British Pounds. All is correct, and our prices are without European taxation. Kind regards, My Doll Best Friend
Posted 11 months ago
Thank you for responding back to me that helps a whole lot thank you very much .
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Posted 5 years ago
Dear Linda, Your order was placed a week ago and you are in USA, we are in UK so it takes a little time to arrive. I can see from the tracking information that we emailed to you on 25th January when the parcel was dispatched, that it will be with you tomorrow. This tracking information is also always available to you when you log in to your My Doll Best Friend account and click the order number. I hope that you will be very pleased with your new doll. Kind regards, My Doll Best Friend
Posted 5 years ago
Please always feel welcome to contact us by email to communicate any concerns, or to ask any questions. Kind regards, My Doll Best Friend
Posted 5 years ago
My Doll Best Friend Ltd is rated 4.93 based on 1,493 reviews