My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 2,018 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 3rd November 2025

1167

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, with very prompt delivery.”

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Posted 5 days ago

“Excellent Customer Service, great delivery AND fantastic choice of good quality dolls and accessories!”

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Posted 5 days ago

“I have been shopping here for dolls and related items since 2013. I'm very happy with the high quality of the dolls and the ease of ordering. Items are well packaged and tracked. Customer service is very helpful. I'm not a huge fan of pre orders although they serve their purpose, but often the dolls can be delayed for a number of weeks. This is not the fault of MDBF as they are dependent on the suppliers delivering the dolls on time. It can get frustrating to keep seeing the dates changing. However in the end you get a beautiful doll. In my case recently this was a Gotz Marianne LK doll, whom I love. Just be prepared to wait patiently!”

My Doll Best Friend 5 star review on 5th November 2025

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Posted 1 week ago

“Thank you for the wonderful dolls and excellent customer service! I always enjoy shopping with you.”

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Posted 2 weeks ago

“It's always a pleasure to deal with My DollBest Friend. Questions are answered promptly, staff are courteous, the quality of the dolls they carry is awesome and their shipping is fast. My dolls arrive at my Aussie doorstep within 10days, so I couldn't ask for more. Thanks MDBF team.”

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Posted 3 weeks ago

“Have always had good experience with your service and love your products.”

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Posted 1 month ago

“I brought two identical dolls for my identical twin grandaughters first birthdays and they loved them from the moment they saw, them.”

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Posted 1 month ago

“What a beautiful shop. Since my first purchase from My Doll Best Friend I transform myself from the doll loving person to the doll collector. Always nice to pop in on they website. Excellent communication and fast delivery to Australia. Very honest seller.”

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Posted 1 month ago

“We ordered the Gotz doll aqua. The item was delayed due to the warehouse being unable to find the item. It took 3 days for them to locate it. Upon receiving the item the box was very dusty and damaged as though it had been dropped. Regarding the item itself, Very expensive for what you get.”

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Posted 1 month ago

Dear John, The order was placed on 15th September and it's only 18th September today when you are writing your 1 star review. The free shipping you chose at checkout was for our Royal Mail Tracked 3 - 5 day service. We expedited it at our cost by DPD so that it would reach you on the next day - today - as it wasn't dispatched on the day you ordered because the team needed a few more hours to dispatch it, as we explained to you. We wanted to provide a great service to you so this was no trouble to offer you fast free shipping to exceed your expectations and deliver ahead of the scheduled delivery, as 3 - 5 days would have made today only the third day, and it may not have been delivered for another two more days. It therefore didn't take us 3 days to locate the product as you state in your review. We also kept in touch, answering your many emails with accurate and helpful information so we are quite surprised by your negative feelings and feedback. Gotz aquini dolls are very popular, and are waterproof with closing eyes, hair you can brush and extra accessories. We are sorry you do not feel it is value for money but we hope the recipient loves it. Sincerely, My Doll Best Friend

Posted 1 month ago

“My Doll Best Friend provides a variety of dolls and accessories for children and collectors alike. Always friendly and helpful service. Dolls and accessories arrive well packed with fast shipping.”

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Posted 2 months ago

“Lovely doll which my granddaughter loved because it was different. Delivery was quick but sadly doll did not work / speak. Must have been old stock because batteries expiry date was May 2024 ie over a year ago!! We hope it lasts because it was not a cheap item.”

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Posted 2 months ago

“I have bought a white doll stand for my MSD doll and it is just perfect”

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Posted 3 months ago

“Thanks to the wonderful store for the beautiful dolls, friendly attitude towards the customer, fast shipping and reliable packaging!”

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Posted 4 months ago

“I have been shopping at My Doll Best Friend for several years and have been delighted to find the website. I have never been disappointed with the great service and friendly advice. A good choice of play dolls and collector dolls of good quality. Quick delivery too. I have communicated with the company by email and telephone.”

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Posted 5 months ago

“My Li'l dreamer doll Ashlynn is gorgeous. She is even better than the photos if that is possible. Super easy to order and she arrived well packed and very quickly. I'll certainly be looking at more beautiful dolls from My Doll Best Friend.”

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Posted 6 months ago

“Amazing quality. Beautiful doll. My 2 yrs old absolutely loves it.”

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Posted 6 months ago

“A friendly and super place to buy dolls whether for a child or collector. MDBF are helpful where queries and any problems arise they will reply by email with helpful advice. I have bought many times from this company and are super happy with the fast shipping.”

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Posted 6 months ago

“I received the doll in a EU country after almost a month and it doesn’t have features I bought it for and which are advertised on the website. It looks different to what is promised! It was meant to be an Easter present for my son, I am quite upset about it. Moreover, MDBF charged me almost £20 for delivery, but for some reason the local post office charged me the same amount upon delivery. Waiting to see if MDBF comes back with a resolution.”

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Posted 6 months ago

“Very good quality and unique items. Very efficient fast delivery”

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Posted 7 months ago

“Ich bin so glücklich und froh, dass ich diese schöne Puppe erhalten habe”

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Posted 7 months ago

My Doll Best Friend is rated 4.9 based on 2,018 reviews