My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 2,034 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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Email:

customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 12th April 2026

1170

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute beautiful doll. Little girl loves it!”

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Posted 2 years ago

“This was my second experience with My Doll Best Friend. The customer service is outstanding.”

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Posted 2 years ago

“The service from My Doll Best Friend is always excellent, and items are despatched well packed. My only 'quibble' is that it is so difficult to choose from so many wonderful dolls and accessories!”

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Posted 2 years ago

“I have always found My Doll Best Friend to be really helpful. They answer emails quickly and parcels are sent out promptly. What more could you ask”

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Posted 2 years ago

“Love both my recent purchases ! Fast shipping !! Very pleased.”

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Posted 3 years ago

“Thanks a lot! It was the present, and it was very beautiful and awesome!”

My Doll Best Friend 5 star review on 14th May 2023

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Posted 3 years ago

“Wonderful helpful supportive business whose goal truly is the satisfaction of their customers!”

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Posted 3 years ago

“My favorite online dolly shop. Always a pleasure to shop with MDBF. Wonderful unique collections of dolls and accessories. Quick to ship with tracking. The best online Dolly shopping experience. Thank you Maxine and staff for a heartfelt experience. #TOBEEADOLL”

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Posted 3 years ago

“I received my order very quickly and was pleased with my doll.”

My Doll Best Friend 5 star review on 7th May 2023

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Posted 3 years ago

“I love buying from My DollBestFriend Because they have such a wonderful selection of beautiful dolls plus accessories. As an adult collector, there is always something special to buy. Plus sometimes special offers Delivery is super fast and so well packed,and customer service is always there to give advice”

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Posted 3 years ago

“Love the service, the product lines, and their friendly helpful manner. Each purchase has been a treasure! :)”

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Posted 3 years ago

“For anyone wondering, the Wagner doll shoes size 5 Louisa and the rubber rain boots for 45-50cm dolls both fit Meadow LL size collectible bjd. Excellent service from this seller, products are very good.”

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Posted 3 years ago

“Always a great shopping experience. Goods always delivered very quickly. Able to purchase dolls you cannot get elsewhere in the UK.”

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Posted 3 years ago

“My doll purchasing experiences are always a joy with My Doll Best Friend. Your communication, large inventory and fair prices are much appreciated.”

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Posted 3 years ago

“Fair prices, even with the currency exchange between British Pounds and American Dollars. LOVE the selection they have for Maru and Friends and for the Ruby Red Fashion Friends line as well. Have had an email or two go back and forth and communications are always timely and courteous. I always look forward to browsing their web page, as the images are all crisp and clear, and the pages themselves are uncluttered and tidy.”

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Posted 3 years ago

“Always a great pleasure to do business with you!”

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Posted 3 years ago

“Great service as always. Well packaged items & super fast shipping to Australia.”

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Posted 3 years ago

“This company is clearly selling off faulty dolls, I was advised that the doll I paid full price for gets sent for a repair to Germany without any offer of a refund,exchange or compensation. The item a paid a lot for will not be new anymore except a repaired doll if I sent it back .the doll has loose legs and keeps falling over. I was patronised and advised to practice standing the doll up like a child and then not listening to the issue of the item being faulty..The company is clearly selling off seconds as there was no offer of any money back or compensation and no reply to my email. Avoid buying any expensive dolls from this company as you will be fobbed off or ignored and you'll end up with a secondhand repaired doll”

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Posted 3 years ago

Dear (name withheld), We write to you in response to this review. We heard from you for the first time this week, more than 2 months since you made your purchase. The doll is out of the box and displayed/used. After the 30 day returns period we do not "offer a refund, exchange or compensation" if we can repair or replace the doll. We had no knowledge of any dissatisfaction during the 30 days and at this point the doll is no longer new although it was when you first enjoyed it, so we move to resolving the complaint in line with the legal guidelines. In your email you said the box was "only just opened". Because we write in the product description that the joints can make posing the doll a bit tricky and it can take a bit of practice. It is in the description of the product that it can be tricky to stand the dolls at first; it is not personal or patronising, it forms part of the description of Happy Kidz Sophie, and a suitable response to your complaint as you purchased the doll a couple of months ago, and may not have read the description more recently. There are presently 35 independent 5-star customer reviews on the website for Sophie. We haven't had any complaints about Gotz Happy Kidz Sophie since we began retailing her in 2016. It has been 7 years with no complaints about this doll. There are no seconds. If we sell anything with even a slightly damaged box we list it as DAMAGED on the website with a price reduction, because we have a lot of integrity and our customers throughout the past 10 years know this and keenly leave us 5-star reviews. So there is absolutely no "selling off faulty dolls", "fobbing off" or selling of "seconds". We are entitled to remove this review because of the hateful content. Under the legal sales contract of England & Wales, we are to first offer you a repair or replacement depending on what's possible because the doll is used, and it's a couple of months since you purchased it. We haven't seen a photo and we haven't seen the product, but we take you at your word and agreed to begin the process of resolving this complaint. We are an official retailer and have been retailing Gotz dolls for over 10 years. We would send the doll for repair to the supplier in Germany if it is faulty because we sent you a new doll and it is now used, and this is the first we have heard of any issue, and it is outside of the 30 days return period. Normally this is satisfying to a customer raising a genuine complaint and looking for a good outcome. Although you are not a first time buyer, you obtained a first time buyer 10% discount. This is a misuse of the voucher code, and we note it here in response to your incorrect statement that you paid full price, as you did not. It is not especially a problem, but it is a response to this inaccuracy in your review. We regret that you are not prepared to work with us and instead prefer to post a 1 star review. Sincerely, My Doll Best Friend

Posted 3 years ago

“Fabulous place to shop for my Dolls and accessories love it.”

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Posted 3 years ago

“Very happy with the dolls and delivery.”

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Posted 3 years ago

My Doll Best Friend is rated 4.9 based on 2,034 reviews