My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 2,008 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 2,008 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 14th May 2025

1164

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Doll Best Friend has wonderful customer service! Thank you for my beautiful doll, her quality is outstanding. Fast international shipping and friendly communication. Thank I‘m glad to deal with you! I will be back to order more. I highly recommend My Doll Best Friend to everyone!My Doll Best Friend has wonderful customer service! Thank you for my beautiful doll, her quality is outstanding. Fast international shipping and friendly communication. Thank I‘m glad to deal with you! I will be back to order more. I highly recommend My Doll Best Friend to everyone!”

My Doll Best Friend 5 star review on 17th April 2019

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Posted 6 years ago

“Great experience! Prompt communication, good package and fast shipping. I really love the way MDBF team hear their clients. Will be back with more purchases for sure!”

My Doll Best Friend 5 star review on 10th April 2019

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Posted 6 years ago

“Bought this item for my daughter's Corolle Les Cheries doll. The quality is lovely and the outfit itself is very sweet. Thank you for the wonderful service, will definitely be back! X”

My Doll Best Friend 5 star review on 19th April 2017

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Posted 8 years ago

“Last week I made my first purchase here in this wonderful shop,I orderd a Fun in Faith Esther. This adorable doll arrived in only 3 days-I am in Germany!!!She had been packed very nicely,and i could track the parcel all the time. Thank you so much,I am sure to buy again here in your great shop!”

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Posted 8 years ago

“I ordered Clara 2016 and received her over a little of a week later to USA from UK. I was pleasantly surprised at the fast delivery. I received an email with tracking number the next day. I fell in love with this doll the minute she arrived. Clara was packaged in a strong box and I am very happy with the transaction. I have my eye on another doll and will not hesitate to order from her again. The only thing I wish they would add to site is the US dollar conversion table. I had to go elsewhere to find out her cost in US dollars. But I will be back with new orders in the future for sure. Clara 2016 eyes are remarkable and pictures do not do her justice. She is a beautiful redhead.”

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Posted 9 years ago

“Great product, perfect for my needs. Great communication and speedy delivery. Many thanks.”

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Posted 9 years ago

“Good choice of little doll's shoes Bon choix de chaussures de poupées”

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Posted 9 years ago

“Shopping with Maxine at My Doll Best Friend is a genuinely wonderful experience. The variety and quality of beautiful things to choose from is amazing and customer care is second to none. She offers a very friendly, efficient and super-fast service and goes above and beyond expectations in helping to ensure everything is right. I always have total confidence in placing an order and I would heartily recommend My Doll Best Friend to anyone who loves dolls. Thankyou Maxine!”

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Posted 9 years ago

“Always be assured of the finest service at My Doll Best Friend.Maxine will be able to answer any questions you may have regarding your doll or accessories. She will send your item in double quick time. As soon as your order is in, it is processed. Updates are sent daily , so you are able to track your package. If you are not happy with your purchase you may return it. No problem.”

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Posted 9 years ago

“I am very glad that I managed to buy such a kerasiv doll! Thank you my best friend💐💐”

My Doll Best Friend 5 star review on 18th March 2025

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Posted 3 months ago

“Always the most beautiful dolls. Well packed, good information about paying and shipping.”

My Doll Best Friend 5 star review on 5th December 2024

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Posted 7 months ago

“Beautiful dolls and accessories, and they are delivered really quickly. Queries answered promptly, too.”

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Posted 10 months ago

“This is a webstore with a great range of doll clothes, shoes and accessories in all sizes from a variety of brands. I have purchased a number of items over the years. Of course the ultimate "customer" doesn't have to be a doll to shop here. International delivery is easily available with VAT free for export. Speedy service.”

My Doll Best Friend 5 star review on 1st August 2024

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Posted 11 months ago

“I am British but have lived permanently in France for 11 years. In searching for a particular Götz doll, now discontinued, I came across My Doll Best Friend for the first time. They have a much wider stock than anywhere else and I reckoned that the introductory 10% discount was worth placing a good-sized order, including a pre-ordered Götz PJ Party doll. With hindsight, I could have bought her from Götz direct, with no delivery or customs charges, but I enjoyed buying from MDBF so much, that the extra charges payable on post-Brexit UK purchases did not sour the transaction. I cannot recommend them highly enough. They have always replied immediately to my queries and share a genuine enthusiasm for my purchases. It is a shame that I probably won't buy any more from them now, but I will keep an eye on their website and if there's something I want, I will certainly buy from them. Here's my new Götz doll, in some of her new clothes, both from MDBF and made by me:”

My Doll Best Friend 5 star review on 28th April 2024

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Posted 1 year ago

Dear Andrea, Thank you so much for awarding My Doll Best Friend a 5-star rating! We are extremely grateful for your support and kind words. We are delighted to have been able to offer you a wide range of dolls. It's wonderful to hear that you enjoyed your shopping experience with us, despite the extra delivery and customs charges due to post-Brexit UK purchases. We have the perfect website for you for any future doll purchases you may make, particularly Gotz (we love Gotz). It's www.popinthedollshop.com. This is our European Union doll shop and delivery to France is free from €150+! So we really do hope to see you again. It's the same team who will serve you, and will be dedicated to helping you with any queries you may have :) Thank you once again for your support. We hope your new Gotz doll brings you joy, and we love seeing her in her new clothes, especially those crafted by you! Warmest regards, My Doll Best Friend/ Pop In The Doll Shop

Posted 1 year ago

“Arrived on time and she is so cute thank you .”

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Posted 1 year ago

Dear Manuela, Thank you so much for taking the time to rate My Doll Best Friend with 5 stars! We truly appreciate your continuous support and loyalty as a customer. We're thrilled to hear that your doll arrived in Canada on time, and that you find your new doll so cute! Your feedback means the world to us, and it serves as a wonderful encouragement for our entire team. Once again, thank you for choosing My Doll Best Friend. We are privileged to have customers like you. If you have any questions or need further assistance, please don't hesitate to reach out.

Posted 1 year ago

“As an adult collector, I have been shopping with My Doll Best Friend for a few years now and highly recommend this shop. They have such an incredible collection of fine- quality dolls with very good prices. Its always exciting to see what new additions are being added to their stock. Dolls that would be extremely hard to source in the UK are available at this shop. The service is premium with great information on shipping and so well packed. Customer service is always ready to offer help. I will forever continue to shop at My Doll Best Friend”

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Posted 1 year ago

“Thanks a lot! It was the present, and it was very beautiful and awesome!”

My Doll Best Friend 5 star review on 14th May 2023

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Posted 2 years ago

“My favorite online dolly shop. Always a pleasure to shop with MDBF. Wonderful unique collections of dolls and accessories. Quick to ship with tracking. The best online Dolly shopping experience. Thank you Maxine and staff for a heartfelt experience. #TOBEEADOLL”

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Posted 2 years ago

“I received my Zwergnase Nili 3 today and am absolutely delighted with her, she gorgeous!! I also love her clothes and the fact they are made with button closures and not Velcro. I did have a need to email as she was delayed in Belgium, however the exceptional service I always receive from My Doll Best Friend (especially with the time difference) will always keep me coming back, I cannot recommend them highly enough.”

My Doll Best Friend 5 star review on 6th March 2023

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Posted 2 years ago

Thank you so much for your very kind words and the much appreciated 5 stars. We are delighted you are happy with your doll and it's always good to know our back up is sufficient when you need it! She is exquisite in your photo and it's really a joy for us to see this. We love the dolls and there is nothing like seeing a beautiful doll in a new home as they always look different and this brings us a lot of joy. Good information regarding the quality of the clothing too. Thanks so much again! My Doll Best Friend

Posted 2 years ago

“I absolutely love this site/shop. It’s allowed me to quickly access dolls mostly originating in USA without huge delivery costs and waiting times. Delivery is cheap and quick and there are a range of ways to make payments including in instalments. I’ve recommended the site to other doll collectors”

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Posted 2 years ago

My Doll Best Friend is rated 4.9 based on 2,008 reviews