My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 2,020 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

Visit Website

Email:

customerservice@mydollbestfriend.co.uk

Write Your review

Tell us how My Doll Best Friend made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

My Doll Best Friend 5 star review on 2nd December 2025

1168

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been shopping at My Doll Best Friend since 2019. I'm in the USA. Every order has been meticulously packed and arrived in pristine condition. Anytime I had an inquiry, the response was prompt, friendly, and professional. I'm happy over how quickly they resolved the new shipping process due to new tariff laws. So many international sellers have quit selling to us. MDBF was the first doll retailer to resume shipping to us, and my first order under the new tariff went smoothly and I was not charged anything extra by customs. I'm very happy that I can still buy from MDBF because they are the leader in the doll industry. They always have the new releases, and they have the exclusive Chosen dolls! I love shopping here even with the increased shipping, because they have excellent customer service and top quality products! Thank you for caring about all your customers during these challenging times. There are not many good doll retailers in the US. I also like that you automatically list items in USD so that I know exactly what I'm paying. You're truly appreciated 🥰🥰🥰💕”

Helpful Report

Posted 1 week ago

“Always excellent service and good choice”

Helpful Report

Posted 3 weeks ago

“Excellent service, with very prompt delivery.”

Helpful Report

Posted 1 month ago

“Excellent Customer Service, great delivery AND fantastic choice of good quality dolls and accessories!”

Helpful Report

Posted 1 month ago

“I have been shopping here for dolls and related items since 2013. I'm very happy with the high quality of the dolls and the ease of ordering. Items are well packaged and tracked. Customer service is very helpful. I'm not a huge fan of pre orders although they serve their purpose, but often the dolls can be delayed for a number of weeks. This is not the fault of MDBF as they are dependent on the suppliers delivering the dolls on time. It can get frustrating to keep seeing the dates changing. However in the end you get a beautiful doll. In my case recently this was a Gotz Marianne LK doll, whom I love. Just be prepared to wait patiently!”

My Doll Best Friend 5 star review on 5th November 2025

Helpful Report

Posted 1 month ago

“Thank you for the wonderful dolls and excellent customer service! I always enjoy shopping with you.”

Helpful Report

Posted 1 month ago

“It's always a pleasure to deal with My DollBest Friend. Questions are answered promptly, staff are courteous, the quality of the dolls they carry is awesome and their shipping is fast. My dolls arrive at my Aussie doorstep within 10days, so I couldn't ask for more. Thanks MDBF team.”

Helpful Report

Posted 1 month ago

“Have always had good experience with your service and love your products.”

Helpful Report

Posted 2 months ago

“I brought two identical dolls for my identical twin grandaughters first birthdays and they loved them from the moment they saw, them.”

Helpful Report

Posted 2 months ago

“What a beautiful shop. Since my first purchase from My Doll Best Friend I transform myself from the doll loving person to the doll collector. Always nice to pop in on they website. Excellent communication and fast delivery to Australia. Very honest seller.”

Helpful Report

Posted 2 months ago

“My Doll Best Friend provides a variety of dolls and accessories for children and collectors alike. Always friendly and helpful service. Dolls and accessories arrive well packed with fast shipping.”

Helpful Report

Posted 3 months ago

“I have bought a white doll stand for my MSD doll and it is just perfect”

Helpful Report

Posted 4 months ago

“Thanks to the wonderful store for the beautiful dolls, friendly attitude towards the customer, fast shipping and reliable packaging!”

Helpful Report

Posted 5 months ago

“I have been shopping at My Doll Best Friend for several years and have been delighted to find the website. I have never been disappointed with the great service and friendly advice. A good choice of play dolls and collector dolls of good quality. Quick delivery too. I have communicated with the company by email and telephone.”

Helpful Report

Posted 6 months ago

“My Li'l dreamer doll Ashlynn is gorgeous. She is even better than the photos if that is possible. Super easy to order and she arrived well packed and very quickly. I'll certainly be looking at more beautiful dolls from My Doll Best Friend.”

Helpful Report

Posted 7 months ago

“Amazing quality. Beautiful doll. My 2 yrs old absolutely loves it.”

Helpful Report

Posted 7 months ago

“A friendly and super place to buy dolls whether for a child or collector. MDBF are helpful where queries and any problems arise they will reply by email with helpful advice. I have bought many times from this company and are super happy with the fast shipping.”

Helpful Report

Posted 7 months ago

“Very good quality and unique items. Very efficient fast delivery”

Helpful Report

Posted 8 months ago

“Ich bin so glücklich und froh, dass ich diese schöne Puppe erhalten habe”

Helpful Report

Posted 8 months ago

“My Doll best Friend hat immer sehr gute Angebote und ich finde immer schnell etwas neues und interessantes für meine Enkelkind”

Helpful Report

Posted 8 months ago

My Doll Best Friend is rated 4.9 based on 2,020 reviews