This company is clearly selling off faulty dolls, I was advised that the doll I paid full price for gets sent for a repair to Germany without any offer of a refund,exchange or compensation. The item a paid a lot for will not be new anymore except a repaired doll if I sent it back .the doll has loose legs and keeps falling over. I was patronised and advised to practice standing the doll up like a child and then not listening to the issue of the item being faulty..The company is clearly selling off seconds as there was no offer of any money back or compensation and no reply to my email. Avoid buying any expensive dolls from this company as you will be fobbed off or ignored and you'll end up with a secondhand repaired doll