My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 2,009 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 2,009 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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Email:

customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 14th May 2025

1164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All ways been pleased with everything I have bought and the excellent service. If I have any thing I would like it would be a little more room in the doll shoes, find it a struggle to get them over socks and tights.”

Helpful Report

Posted 9 years ago

Dear Marie, Thank you very much for your review of My Doll Best Friend, and your useful feedback about the doll shoes. If you wish to add tights or socks and would like a bit more room in a pair of shoes just send a quick message via the product enquiry form on the page of the product and we will reply quickly with our knowledge so that you have the information you need. Thank you again for your review it is much appreciated. Best regards, Maxine

Posted 9 years ago

“My daughter has been delighted with the doll and all the clothes we bought from My Doll best friend. The service has always been good, deliveries have arrived when they said they would and the telephone advice was helpful. The dolls clothes are expensive for what they are but always good quality. The website is well designed to help you work out which clothes and accessories will work for which doll.”

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Posted 9 years ago

“I was very pleased with my order. I received emails when I placed my order and when my parcel had been despatched together with a tracking number. When I received my order a couple of days later, it was in a small box and the items were wrapped in tissue paper. I was very pleased with the items I ordered and would definitely use My Doll Best Friend again.”

Helpful Report

Posted 9 years ago

Dear Stella, I really appreciate the time you took to write a review of My Doll Best Friend. Sharing your experience of how the parcel looked when you received it is valuable to others who haven't shopped online with us before. It's a big reassurance to customers too that they'll be kept informed about the status of an order. So pleased to hear that you're happy and thanks again! Kind regards, Maxine

Posted 9 years ago

“Lovely dolls arrived in first class condition !”

Helpful Report

Posted 9 years ago

Dear Anne, Thanks so much for your kind review of My Doll Best Friend - much appreciated indeed! Best regards, Maxine

Posted 9 years ago

“Phenomenal staff with exceptionally priced dolls of great quality. Maxine is amazingly easy to work with. Will purchase from this store again.”

Helpful Report

Posted 9 years ago

Dear Nailah, Thank you very much indeed for your positive review of your shopping experience at My Doll Best Friend and your kind words about me. I look forward to helping you with your doll purchases again in the future. Best regards, Maxine

Posted 9 years ago

“As soon as I placed the order, I was kept fully informed of dispatch etc. The items arrived beautifully presented, and well protected for shipment, and therefore arrived in perfect order. Will definitely use again, and will definitely recommend to other shoppers.”

Helpful Report

Posted 9 years ago

Dear Dawn, Thank you very much indeed for your positive review and your wish to recommend us to other dolly shoppers. I'm delighted that you're happy with your shopping experience at My Doll Best Friend. Thanks again! Kind regards, Maxine

Posted 9 years ago

“I certainly have been very pleased with this company and the dolls I received. The company even went above and beyond with a partial refund on a large purchase because I had made a mistake in the currency conversion and suffered sticker shock. I have also been very pleased with the personable communication with these people. They have made my experience with them very pleasant. I will certainly purchase again as soon as I can afford the items I am wishing for among their doll selections. Kathleen Hiler”

Helpful Report

Posted 9 years ago

Dear Kathleen, Ah, I remember this! I'm pleased to have been able to help. Thanks so much for your thoughtful review. Kind regards, Maxine

Posted 9 years ago

“Lovely, personalised service with beautiful quality items and speedy delivery. My doll mad girls will be thrilled this Christmas! Will definitely shop here again.”

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Posted 9 years ago

Dear Catherine, Love to hear you have doll mad girls! There's something magic about dolls I think. Thanks very much for your review of My Doll Best Friend - I'm very grateful. Wishing you all a happy Christmas! Kind regards, Maxine

Posted 9 years ago

“Fast delivery, happy with thzt”

Helpful Report

Posted 9 years ago

Dear Anta, Thank you very much for your review, I'm very grateful. Kind regards, Maxine

Posted 9 years ago

“Beautiful Dolls. I love to buy here. I am very satisfied. Service was very fast and efficient. The packages always arrived quickly. Maxine was extremely helpful!”

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Posted 9 years ago

Dear Andrea, Thank you very much for your kind review. I'm very pleased to learn that we're doing things that make you content with your shopping experience. Kind regards, Maxine

Posted 9 years ago

“Super website and great quality dolls and clothes.”

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Posted 9 years ago

Dear Patricia, Very many thanks for your helpful review of My Doll Best Friend. So pleased to hear you are happy. Kind regards, Maxine

Posted 9 years ago

Helpful Report

Posted 9 years ago

Dear Sally, Thanks so much for making the time to write a review for My Doll Best Friend it is much appreciated. I'm so pleased to hear your daughter is happy too. Kind regards, Maxine

Posted 9 years ago

“Always excellent service. Great range of products, quick to answer queries and speedy delivery. Highly recommended.”

Helpful Report

Posted 9 years ago

Dear Philippa, Thanks so much for writing your review of My Doll Best Friend and it's great to hear that we're getting things right for you. If there's anything I can help you with please don't hesitate to let me know. Kind regards, Maxine

Posted 9 years ago

“Every thing I buy is lovely , fast ship and packed very nice, no problems at all.”

Helpful Report

Posted 9 years ago

Dear Thelma, Thank you very much for taking the time to write your review. I'm so pleased to hear that you're happy with the goods and the service at My Doll Best Friend. Please visit again soon. Kind regards, Maxine

Posted 9 years ago

“I have purchased several Kidz n Cats dolls from My Doll Best Friend and everyone has arrived fast and safe. Each doll has been absolutely perfect!! No wonky eyes, no crushed boxes and nothing missing. Love their attention to detail and fast professional service. I have had a doll on back order too and communication was amazing. Every question or update has always been fast and informative. I look forward to more beautiful dolls for my collection in the near future. <3”

Helpful Report

Posted 9 years ago

Dear Lisa, Thank you very much for your kind review of your experience of shopping at My Doll Best Friend and I'm very happy to hear that we've got everything right for you. We do our best to check the dolls and the contents of orders before they leave us - and of course keep you updated along the way, particularly with pre-ordered dolls where there can be a fair wait for the anticipated arrival. Many thanks again and I look forward to seeing you again soon. Best regards, Maxine

Posted 9 years ago

“i like to buy from my doll best friend because i can find a bright range of lovely doll equipment.i order from germany and received my items very well packed and with nice greetings.i will be back! Elisa”

Helpful Report

Posted 9 years ago

Dear Elisa, Thank you very much for your review and I'm so pleased to hear that you found what you were looking for. Certainly there is a good choice of dolls and accessories in Germany so it's great to hear that we offer different and exciting things! Kind regards, Maxine

Posted 9 years ago

“Excellent service, good quality product. Also loved the free downloadable knitting pattern.”

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Posted 9 years ago

Dear Robin, Thank you very much for your review and for sharing your experience of excellent service. We hope to see you back soon! Kind regards, Maxine

Posted 9 years ago

“Very lovely doll. It was a birthday present for my 4 years old granddaughter and she is playing with her new baby all the time. The quality is outstanding.”

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Posted 9 years ago

Dear Riva, Thank you very much for your review. Really pleased to hear your granddaughter is playing with her new doll so much. Kind regards, Maxine

Posted 9 years ago

“This was my 1st time ordering from My Doll Best Friend, bt the customer service was amazing, all my questions were answered in a timely manner, I was informed every step of tha process of my order, upon the receipt if my dolls, I enjoyed the vanilla scent and their natural life- like natural beauty, az well az the personalized letter thanking me for my order, I will definitely order more dolls master willin soon.”

Helpful Report

Posted 9 years ago

Dear Tina, Thank you very much for taking the time to share a review of your experience shopping at My Doll Best Friend. We look forward to helping you with more dolls and accessories in the future. Best regards, Maxine

Posted 9 years ago

“Whenever I have bought items from My Doll Best Friend for my daughter's ever growing collection of dolls the service has been excellent. I have also emailed Maxine on a few occasions to ask advice with respect to purchases etc and she has always responded promptly and been happy to share her expertise. Overall an excellent site with proper old fashioned customer service! I would always recommend to others.”

Helpful Report

Posted 9 years ago

Dear Rebecca, I'm really pleased to read that you feel well looked after with regards to your questions and general communication. It's important that we provide much more than fabulous dolls and accessories as it's the whole shopping experience that matters to customers and we know this. Thanks again! Kind regards, Maxine

Posted 9 years ago

My Doll Best Friend is rated 4.9 based on 2,009 reviews