My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 2,043 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 2,043 reviews

Customer Service
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About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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My Doll Best Friend 5 star review on 1st July 2026

1171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I certainly have been very pleased with this company and the dolls I received. The company even went above and beyond with a partial refund on a large purchase because I had made a mistake in the currency conversion and suffered sticker shock. I have also been very pleased with the personable communication with these people. They have made my experience with them very pleasant. I will certainly purchase again as soon as I can afford the items I am wishing for among their doll selections. Kathleen Hiler”

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Posted 10 years ago

Dear Kathleen, Ah, I remember this! I'm pleased to have been able to help. Thanks so much for your thoughtful review. Kind regards, Maxine

Posted 10 years ago

“Lovely, personalised service with beautiful quality items and speedy delivery. My doll mad girls will be thrilled this Christmas! Will definitely shop here again.”

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Posted 10 years ago

Dear Catherine, Love to hear you have doll mad girls! There's something magic about dolls I think. Thanks very much for your review of My Doll Best Friend - I'm very grateful. Wishing you all a happy Christmas! Kind regards, Maxine

Posted 10 years ago

“Fast delivery, happy with thzt”

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Posted 10 years ago

Dear Anta, Thank you very much for your review, I'm very grateful. Kind regards, Maxine

Posted 10 years ago

“Beautiful Dolls. I love to buy here. I am very satisfied. Service was very fast and efficient. The packages always arrived quickly. Maxine was extremely helpful!”

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Posted 10 years ago

Dear Andrea, Thank you very much for your kind review. I'm very pleased to learn that we're doing things that make you content with your shopping experience. Kind regards, Maxine

Posted 10 years ago

“Super website and great quality dolls and clothes.”

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Posted 10 years ago

Dear Patricia, Very many thanks for your helpful review of My Doll Best Friend. So pleased to hear you are happy. Kind regards, Maxine

Posted 10 years ago

“My daughter has been delighted with the doll and all the clothes we bought from My Doll best friend. The service has always been good, deliveries have arrived when they said they would and the telephone advice was helpful. The dolls clothes are expensive for what they are but always good quality. The website is well designed to help you work out which clothes and accessories will work for which doll.”

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Posted 10 years ago

Dear Sally, Thanks so much for making the time to write a review for My Doll Best Friend it is much appreciated. I'm so pleased to hear your daughter is happy too. Kind regards, Maxine

Posted 10 years ago

“Always excellent service. Great range of products, quick to answer queries and speedy delivery. Highly recommended.”

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Posted 10 years ago

Dear Philippa, Thanks so much for writing your review of My Doll Best Friend and it's great to hear that we're getting things right for you. If there's anything I can help you with please don't hesitate to let me know. Kind regards, Maxine

Posted 10 years ago

“Every thing I buy is lovely , fast ship and packed very nice, no problems at all.”

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Posted 10 years ago

Dear Thelma, Thank you very much for taking the time to write your review. I'm so pleased to hear that you're happy with the goods and the service at My Doll Best Friend. Please visit again soon. Kind regards, Maxine

Posted 10 years ago

“I have purchased several Kidz n Cats dolls from My Doll Best Friend and everyone has arrived fast and safe. Each doll has been absolutely perfect!! No wonky eyes, no crushed boxes and nothing missing. Love their attention to detail and fast professional service. I have had a doll on back order too and communication was amazing. Every question or update has always been fast and informative. I look forward to more beautiful dolls for my collection in the near future. <3”

Helpful Report

Posted 10 years ago

Dear Lisa, Thank you very much for your kind review of your experience of shopping at My Doll Best Friend and I'm very happy to hear that we've got everything right for you. We do our best to check the dolls and the contents of orders before they leave us - and of course keep you updated along the way, particularly with pre-ordered dolls where there can be a fair wait for the anticipated arrival. Many thanks again and I look forward to seeing you again soon. Best regards, Maxine

Posted 10 years ago

“i like to buy from my doll best friend because i can find a bright range of lovely doll equipment.i order from germany and received my items very well packed and with nice greetings.i will be back! Elisa”

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Posted 10 years ago

Dear Elisa, Thank you very much for your review and I'm so pleased to hear that you found what you were looking for. Certainly there is a good choice of dolls and accessories in Germany so it's great to hear that we offer different and exciting things! Kind regards, Maxine

Posted 10 years ago

“Excellent service, good quality product. Also loved the free downloadable knitting pattern.”

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Posted 10 years ago

Dear Robin, Thank you very much for your review and for sharing your experience of excellent service. We hope to see you back soon! Kind regards, Maxine

Posted 10 years ago

“Very lovely doll. It was a birthday present for my 4 years old granddaughter and she is playing with her new baby all the time. The quality is outstanding.”

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Posted 10 years ago

Dear Riva, Thank you very much for your review. Really pleased to hear your granddaughter is playing with her new doll so much. Kind regards, Maxine

Posted 10 years ago

“This was my 1st time ordering from My Doll Best Friend, bt the customer service was amazing, all my questions were answered in a timely manner, I was informed every step of tha process of my order, upon the receipt if my dolls, I enjoyed the vanilla scent and their natural life- like natural beauty, az well az the personalized letter thanking me for my order, I will definitely order more dolls master willin soon.”

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Posted 10 years ago

Dear Tina, Thank you very much for taking the time to share a review of your experience shopping at My Doll Best Friend. We look forward to helping you with more dolls and accessories in the future. Best regards, Maxine

Posted 10 years ago

“Whenever I have bought items from My Doll Best Friend for my daughter's ever growing collection of dolls the service has been excellent. I have also emailed Maxine on a few occasions to ask advice with respect to purchases etc and she has always responded promptly and been happy to share her expertise. Overall an excellent site with proper old fashioned customer service! I would always recommend to others.”

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Posted 10 years ago

Dear Rebecca, I'm really pleased to read that you feel well looked after with regards to your questions and general communication. It's important that we provide much more than fabulous dolls and accessories as it's the whole shopping experience that matters to customers and we know this. Thanks again! Kind regards, Maxine

Posted 10 years ago

“The Gotz Luisa Doll that I purchased was a beautiful, well made doll. The speed of shipping was quick and DHL delivery was excellent. Maxine has been extremely helpful with any questions that I had about the order. The makes my 3rd order and delivery to the USA has gone smoothly each time. Thank you again.”

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Posted 10 years ago

Dear Barbara, Thank you very much for sharing your experience of shopping overseas at My Doll Best Friend. I'm particularly pleased to hear that I've been able to help answer any questions you've had. Gotz Luisa is indeed a fabulous doll - thank you very much for shopping for her with us! Kind regards, Maxine

Posted 10 years ago

“Maxine is a wonderful Lady to work with! I ordered a Kidz n Cats Marina doll as a gift, and I received her very promptly in the US. Shipping is very fast! Also, packaging is excellent and the outer wrap is now pink waterproof plastic, so in case of rain, the dolly won't get wet. I have nothing but the highest regard for My Doll Best Friend and Maxine! Order with confidence - you will not be disappointed!”

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Posted 10 years ago

Dear Dee, Thank you very much for your review and your vote of confidence, it means a lot. Kind regards, Maxine

Posted 10 years ago

“I bought some lovely doll outfits for my two girls, they arrived promptly and were beautifully packaged. I am sure they will go down a treat when Father Christmas delivers them!”

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Posted 10 years ago

Dear Jane, Thank you very much for your review, and purchases. I look forward to welcoming you back soon. Best wishes for a very happy Christmas! Kind regards, Maxine

Posted 10 years ago

“I discovered My Doll Best Friend about two years ago and I cannot recommend it highly enough. Yes, there is a wide range of stock, and yes, communication about orders is excellent and yes, delivery is swift. You would expect that from any good web based retailer. The difference with My Best Friend is the owner. Maxine is both knowledgeable and enthusiastic about all her products; they are described in detail on the website so that you know exactly what you're getting and they are beautifully wrapped for despatch. She really cares that you are happy with what you buy and has been very helpful to my husband when he has asked for present suggestions for me. Nothing is too much trouble. In an age where it seems that 'personal service' is something that has long been abandoned, especially by internet businesses, it is wonderful to find a company which combines all the modern benefits of internet shopping with an ongoing commitment to customer satisfaction.”

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Posted 10 years ago

Dear Anne, Thank you very much indeed for your review of My Doll Best Friend, and for sharing your very personal experience. Every comment, question, email and all feedback from product and company reviews is read and valued and I want to thank you for all your contributions. Incorporating customer suggestions is the best way to make sure the company grows with the support of existing customers. The community is important to those of us who love and collect dolls as well as the business that buys for this community. There is therefore a real intention to care customers from buying dolls and accessories that you will like, to providing good communication, speedy delivery and good after sales service. I'm really pleased to hear that we're getting it right for you. Thanks again! Best regards, Maxine

Posted 10 years ago

“As a doll lover, I can only say that visiting the My Doll Best Friend site is a total delight! The variety and quality of products, and the value offered are amazing and it is also wonderful to see all the gallery photos and read the blog and information pages as they give so many helpful details when deciding on a purchase. The customer service is second to none with orders arriving speedily and beautifully packaged and it is a joy to have such friendly and personal communication with Maxine and all her team. I cannot recommend My Doll Best Friend highly enough in every respect!”

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Posted 10 years ago

Dear Sally, Thank you very much for your review, and sharing that you enjoy the full experience of the dolly offerings, from the Gallery to the blog. The Gallery is a special place because it is full of 'real' photos, and full of heart and soul too. Thank you for contributing your photos, and very many thanks again for your kind review. Best regards, Maxine

Posted 10 years ago

“I am very pleased with my doll She is so nice and arrived very quickly. my questions were ans the next day. I plan to order again it's hard to decide which one to get . thank you again for Carrie g such beautiful dolls Have a great day sign a very satisfied customer Lorinde Williams”

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Posted 10 years ago

Dear Lorinde, It's great to hear time and again that our shipping service to USA is quick and efficient. We try to answer all questions on the same or next day as good communication is key to maintaining a high level of customer service. Lovely to hear that you love the dolls we stock and that you're planning to come back and shop soon. Kind regards, Maxine

Posted 10 years ago

My Doll Best Friend is rated 4.9 based on 2,043 reviews