My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 2,033 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 12th April 2026

1170

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Впервые делала заказ на этом сайте, и вообще на иностранном сайте, поэтому беспокоилась как пройдёт заказ. Но всё оказалось предельно просто. На почту приходит инвойс, виды товаров, их сумма в валюте моей страны, оплата любыми удобными способами, все очень понятно. Я делала заказ даже без регистрации. Немного затянули с отправкой, ссылаясь на трудности логистики в связи с пандемией. Я пользовалась обратной связью на сайте, мне все любезно разъяснили, извинились и на следующий день обещали отправить, так и сделали. Предоставили трек для отслеживания. Посылка приехала быстро, получила курьером, так как ЕМС. Заказ соответствует, упаковка и куклы в порядке. Очень довольна покупкой! Спасибо! Однозначно рекомендую магазин и сама ещё с удовольствием совершу покупку при случае. Особенно если магазин порадует ещё скидками, как было перед новым годом! Удачи в бизнесе магазину!”

My Doll Best Friend 5 star review on 3rd February 2022

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Posted 4 years ago

“В данном магазине покупала 15 кукол. Всё было хорошо, никаких претензий не пред, являла, хотя и встречались проблемы с прошивкой. Одна из этих 15 кукол пришла с дефектом на лице. Отсутствовало полброви. Я уведомил об этом магазин в день получения посылки. Прошло полмесяца. Я так и не дождалась от магазина предложений как мне получить качественную куклу вместо бракованный. Я заплатила деньги за качественную куклу и получила бракованную. Кукла с браком на лице мне не нужна. Вызывает разочарование от покупки и сама кукла с браком и не способность магазина решать проблемы с браком и такое наплевательское отношение к постоянным клиентам.”

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Posted 4 years ago

We have written back to you many times and apologised. We have acknowledged there is paint from the eyebrow missing, and we are very sorry for this defect, and have offered several different solutions including store credit or refund. However, each time our reply has been met with a new suggestion from you for us to explore, because ultimately you want the doll. In the last email you asked for a new doll head, but we do not have doll heads here so to arrange something very custom like this we have to contact the supplier, and this all takes time. The solution is not finalised for this reason, and because we are out of stock to make a straightforward replacement. Sincerely, My Doll Best Friend

Posted 4 years ago

“Delightful doll, thank you very much! Great service!”

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Posted 4 years ago

“Все отлично”

My Doll Best Friend 5 star review on 1st February 2022

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Posted 4 years ago

“Купила в магазине 5 прекрасных кукол. Отправка кукол быстрая, упаковка надежная. Куколок получила а отличном состоянии. Дочки и я очарованы красотой куколок. Планируем покупки ещё.”

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Posted 4 years ago

“Я очень рада,что заказала кукол именно у вас. Заказывала первый раз и думаю не последний.С удовольствием буду заказывать ещё кукол.Доставка и упаковка супер,от кукол в восторге. Спасибо вам большое.”

My Doll Best Friend 5 star review on 31st January 2022

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Posted 4 years ago

“My favorite dolly shop. MDBF has a variety of high quality dolls along with excellent customer service this makes my experience 💯 satisfied.”

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Posted 4 years ago

“Не в первый раз покупаю в этом магазине. Удобно, что можно посмотреть стоимость сразу в рублях, и она не изменится в момент оплаты. В Россию отправляют EMS, и всегда доставка до квартиры (удобно, коробочка-то не маленькая). Ещё нравится то, что есть эксклюзивные выпуски кукол Gotz, люблю их.”

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Posted 4 years ago

“I ran across My Doll Best Friend on the Internet during 2020 with the RRFF doll craze when information/details were lacking elsewhere. For whatever reason, European sellers seemed to have all the scoop. Then in 2021 when I purchased Maru & Friends Valentina, I was sorry to see I had missed the boy doll since he appeared to be no longer available. An internet search linked me to My Doll Best Friend and the rest is history so to speak. I had a question about shipping & customer service was extremely helpful.”

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Posted 4 years ago

“I want to express my gratitude to my favorite store) I've been here for over a year and I'm very satisfied. Excellent customer service. I wish the store prosperity. I will be back again....”

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Posted 4 years ago

“Excellent service, although I did choose to pay extra for the package to cross the ocean given it was being mailed at holiday time. I did the payments with Partial.ly and that went well, too. Once it was sent, it came fast and well packed. Thanks again for another great experience.”

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Posted 4 years ago

“I love "My Doll Best Friend". Super products, great shipping, excellent service. Thank you so much for everything.”

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Posted 4 years ago

“Fast Trust Confident Joy Easy”

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Posted 4 years ago

“I am very happy with the purchase.Thank you very much!”

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Posted 4 years ago

“Очень люблю этот магазин. Пользуюсь его услугами уже несколько лет. Спасибо сотрудникам за их работу. Всем довольна!”

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Posted 4 years ago

“Very happy to recommend My Doll Best Friend. It's nice to be able to get dolls from a UK seller. I also like the option of Klarna pay which I've now used a couple of times All the dolls I've ordered have arrived well packaged and I'm very pleased with my orders so far.”

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Posted 4 years ago

“Always a pleasure to purchase dolls and accessories from. The items always arrive very fast and well packed. Customer service is excellent too. Thank you 😊”

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Posted 4 years ago

“Absolutely brilliant service. Products are perfect and the selection available is great”

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Posted 4 years ago

“Both granddaughters delighted with their dolls. Recommended to me by a friend.”

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Posted 4 years ago

“The doll was beautiful but unfortunately after not even a week the dolls voice box broke wich was extremely disappointing and my 2 year old daughter was extremely sad about thism especially with the price of the doll too.”

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Posted 4 years ago

My Doll Best Friend is rated 4.9 based on 2,033 reviews