My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 2,033 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 12th April 2026

1170

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality is Lacking and customer service rude Once again, the retailer is defensive, accusatory, and aggressive in responding, which shows the character of this company, not even allowing shoppers to have opinions. The response from MDBF is the exact representation of a store people should NOT want to deal with. I am also happy to post my interactions via email from the reps, same attitude and nature. Ordered some items from here and will not order again. There were quality issues with my orders, including loose legs, doll hair sticking completely up, a very expensive doll who could barely stand up. Customer service was rude and dismissive about the issues and mentioned I should go out of my way to correct the doll’s hair issue myself using a hat. After I questioned their Chosen selection process, the company became very defensive and accusatory. I would never order from this company again and would recommend others do not as well.”

Helpful Report

Posted 2 years ago

In complete contrast to what you have written here, you were very entitled to write and share your views. Conversely, it seems you do not like it when we respond to your views, and you begin the process of editing and deleting your own comments and reviews. This response has been drafted in the context in your original review prior to any subsequent editing you may undertake. This review today happens to be based on not having been able to buy one of the 250 limited edition Chosen Gotz dolls in November 2023, rather than the purchase you made in January 2023. In recent Facebook interaction on our business page when you posted under an alias, other customers replied to over 20 comments you made on a Chosen Ava doll post with their opinions that contrasted with yours. One by one you edited and then deleted your comments as people responded to your suggestion that the business had not acted legally, that citizens of the US were disadvantaged, that it wasn't somehow random because none of your entry, your husband's and your mother's had gained a doll. This was the first time you registered for a Chosen Gotz doll, so it seems strange to us that you made a point of never having been successful in obtaining one before. It is not surprising with so many entries that the 250 dolls do not go very far for any given doll. This is the gist of what customers wrote in reply to your comments. Over several days, your editing and deletions took down all of the customer comments, and finally your actions removed our business reply to you so that nobody else could read or benefit from what we wrote. The fact that you edit and delete your comments on Facebook page suggests you have no awareness of your ability to waste everyone's time and not be genuinely interested in the replies. We are very fair with all customers, whether new, or existing, from the UK or international, and we offer a space for everyone to be heard, and value the community. The Chosen Gotz dolls are not the everyday doll business, they are special events, and everyone who participates reads and understands that when they register interest to potentially be allocated one of the 250 dolls, if there are more than 250 people registering, then not everyone will get one and the entries will be randomised. This is the approach that customers have voted up over the years over and above all other methods of distributing them. It would be so much easier for us to add the dolls to the website. When we have done that in the past many dolls have fallen into the hands of a few people, and that doesn't make genuine doll lovers and regular buyers happy, because they then have to pay several times the price on the secondary market to those people who bought all the dolls. These are genuine reviews posted here that are neither edited or deleted by us, so customers will make up their own minds.

Posted 2 years ago

“I am thrilled that I am to get the Gotz Chosen Doll Ava. The instructions about how this was done were well explained. I have purchased other dolls from here and have always been pleased with everything.”

My Doll Best Friend 5 star review on 23rd November 2023

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Posted 2 years ago

“Wonderful service from the team at MDBF as always. Received two stunning new additions to my collection in the past few weeks. Both were superbly packed and arrived from the other side of world very promptly. A big thank you to MDBF for bringing me once again so much joy. I look forward to many more purchases in the near future.”

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Posted 2 years ago

Thank you so much for your kind words and the 5-star rating, Ingrid! We really appreciate your loyalty and for choosing My Doll Best Friend again and again. It's our pleasure to have been able to bring you joy with your stunning new additions. We look forward to seeing you again soon!

Posted 2 years ago

“Beautiful doll, I love her. Good price for good quality.”

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Posted 2 years ago

Thank you so much for your 5 star rating of My Doll Best Friend, Adana! It's so wonderful to hear that you appreciate the good price and quality. We are really grateful for your kind words and we adore your photo posted with the review of Alejandra!

Posted 2 years ago

“I first bought from my doll best friend in 2012 Maxine was very helpful with any information I asked. MDBF look after their customers from first contact until you're happy with their purchase. They have a wide variety of products to choose from. That's why I keep buying from MDBF.”

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Posted 2 years ago

“Love, love this shop, best dolls and service.”

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Posted 2 years ago

“Thank you ! All perfect ❤️”

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Posted 2 years ago

“As it is a Christmas present for my 2 year old granddaughter it hasn’t been played with yet but the size is perfect”

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Posted 2 years ago

“Highly recommended. We are in Australia and postage took about 3 weeks. My daughter is so in love with her new baby that can wear her clothes when she was a baby. Thank you my doll best friend 😊”

My Doll Best Friend 5 star review on 9th November 2023

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Posted 2 years ago

“I preordered Gotz Little Kidz Cathy and everything worked perfectly. Beautifully packed and shipped to Canada. I'll certainly be comfortable ordering again.”

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Posted 2 years ago

“Always packed well and arrives quickly! A go to shop for collectable dolls where you can find the exclusives or shopping for a child.”

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Posted 2 years ago

“Fabulous variety of Dolls outfits and accessories I just love this Company quick delivery quality goods. Bev”

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Posted 2 years ago

“The most beautiful selection of dolls, I usually stick to companies like Amazon when ordering online but couldn’t find anything near as lovely as the dolls you stock, and will definitely buy from you again, really fast delivery, great price and great communication.”

My Doll Best Friend 5 star review on 4th November 2023

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Posted 2 years ago

“Wow! Great service! Doll arrived within a couple of days, and it's absolutely beautiful. Tucked away now for my grandaughters birthday in January, but she will love it!!”

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Posted 2 years ago

“Absolutely beautiful!!”

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Posted 2 years ago

“I have bought this doll for my granddaughters Christmas present I was absolutely over the moon with it when it arrived very good quality for money and a good size I’m sure she will love it Christmas morning and a good price in the bargain very happy”

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Posted 2 years ago

“Excellent customer service. Fast delivery and packed with care. My Doll Best Friend is an excellent business and I would certainly recommend them.”

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Posted 2 years ago

“My grandaughter absolutely loves her reborn doll , the new addition to our family , very happy customer”

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Posted 2 years ago

“Bebe linda. tal como mostra na foto é super fodinha”

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Posted 2 years ago

“Very sturdy stand which supported my porcelain doll securely. Quickly sent and well packaged”

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Posted 2 years ago

My Doll Best Friend is rated 4.9 based on 2,033 reviews