M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.75

4.8 Rating 3,563 Reviews

90 %

of reviewers recommend M Sofas Limited

4.8

Based on 3,563 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 29th May 2024

758

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After ages of considering which sofa to buy, and finding the one that was fitting the dimensions requirements. we finally found it. Waited for about more than 2 months to arrive. When it finally arrived, we started to experience issues after 2 weeks. It started to squeak. When we reported it, they sent 2 people over who apparently identified the issue and odered new parts to be replaced. We waited for around another month. They came, replaced the part and told us everything is fixed. The sofa started to squeak again just after a week. Then, apparently, they called in someone more specialised in a furniture. He came and apparently fixed the problem. And as you may guess, we still have a squeaking sofa. Not to mention it was just above £1000. NOT CHEAP! Althoguh the design is nice, it is definitely made of very cheap wood/plywood. I would personaly invest slighly bit more mone and buy from elsewhere.”

Helpful Report

Posted 2 years ago

“In the installation of the sofa, the guys broke one of my wardrobes and scratched one of the walls while I was trying to fix the wardrobe. I told the customer service what happened and they did not compensate me for the damages in any way. Disappointed. About the sofa, it looks nice but is much less comfy than expected.”

Helpful Report

Posted 2 years ago

“I can not say much, as I did not receive my sofa yet or did not speak to anyone about the purchase/delivery time.”

Helpful Report

Posted 2 years ago

“After receiving our sofa, the comfort is ok, the quality isn't worth the cost. After complaining about an manufacturing issue, the issue was only resolved after constantly chasing for answers, it took nearly a year to resolve and I'm still not completely happy but it was my only resolution as i was only given 1 option. Customer service is appalling, i don't expect a company to ignore correspondence from customers, manage expectations, if you say I'll respond by close of play today, respond! I shoul've followed my gut and gone with DFS! Least they have a 15 year guarantee.”

Helpful Report

Posted 2 years ago

“Good looking sofa bed but not very well made at all.The part you pull out to make it as a bed it’s almost not cushioned at all and it sounds like it’s going to break it’s suck bad wood.The part you lift for under storage doesn’t stay up at all and it’s so heavy to lift and take bedding at the same time. Really bad!!!”

Helpful Report

Posted 2 years ago

“We were very pleased when we got our sofa delivered, however in a very short time the cushioning started to dip on one side, looking really bad.”

Helpful Report

Posted 2 years ago

“We have ordered 3 months ago our sofa. After the first month they asked for the measurements of the entrance and room and confirmed that It will fit. So we waited for another 2 months for our sofa to arrive but It didn't fit. Our entrance door frame was 65cm and the lounge part of the sofa was 75cm. These sofas are not modular, which means the arm rest is attached to the sides and can not be removed. So be aware before you order. After 3 months waiting in our new house without a sofa and ending this waiting game like this was frustrating. When we ordered it was advertised the order will be received within 3 to 6 week. I have emailed them before the purchase, asking about the delivery time and they said 8 to 10 weeks but It took almost 12 weeks. Also the ongoing and soon ending discount is a lie. Over the last 3 months there is always a discount count down saying It ends within 12 hours. So don't rush to buy like we did. It is a classic sales tactic. The reasons why I gave 2 stars are: 1) At the end It arrived in a good wrapping. Although I didn't like the attitude of the delivery guys when they said It is not their problem when It didn't fit through the door, It arrived after a long waiting. 2) When I emailed them about the situation they were silent. I had to call them to chase and the representative over the phone suggested to send another sofa and I refused and wanted a refund. They said It is not a problem and I got my money back within a week. Overall I would suggest not to go with this company If you don't want to wait for 3 months and end up with nothing and try to get a refund. Now we ordered from the famous Swedish furniture supplier and the delivery time is one week.”

Helpful Report

Posted 3 years ago

“The sofa itself is brilliant, however that’s where the positives end. The guys who delivered rushed in and out and told me I had to assemble it myself. I then discovered bolts were missing to put it together, over a month later they still have not been delivered however I am “reassured” they are coming soon.”

Helpful Report

Posted 4 years ago

“The sofa came with some glue stain from the manufacturer. This is not acceptable... The sofa is good though”

Helpful Report

Posted 6 years ago

M Sofas Limited is rated 4.8 based on 3,563 reviews