M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.72

4.7 Rating 3,666 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 22nd February 2025

Alicja Dabro****

M Sofas Limited 5 star review on 1st February 2025

SUE B****

M Sofas Limited 5 star review on 30th January 2025

Paulina Bu****

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sofa is ok. Time can tell how long it will last as the quality of the frame is not so great as it is made of soft wood. The storage board arrived damaged. We’re still awaiting for replacement and exchange of the storage board. Hopefully will arrive maybe in couple of weeks or more? The cushion seemed to dent deep if you sit on the same spot. Order came after almost 3 months. The Delivery team was by far the worst because they are lazy! They were supposed to unpack and assemble the sofa then get rid of the packaging but none of those were done. The delivery man refused to set up the sofa despite that it was their responsibility and part of their duties to assemble it. Instead they just dumped the wrapped sofa and left without doing their job properly. Setting up the sofa by ourselves was a pain because there was no Instructional Manual in the package. I have to contact the Customer Service to request for the manual so we could set up the sofa ourselves. So far the customer service staff has been helpful hence 2 stars instead of 1! But overall, we are very dissatisfied with the Delivery service. It was terrible!”

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Posted 2 years ago

“Not good quality. Wish I had waited a few weeks more for another sofa.”

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Posted 2 years ago

“The sofa is poor quality doesn't worth the money”

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Posted 2 years ago

“Hi seller's. I not really happy with the product because the front of the bed broke. I sending you pictures for the profe how is look the sofa. Could you contact with ne how we can sorted this demage.”

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Posted 2 years ago

“I bought furniture in Msofas in July, in September I got an incomplete order, today is November 19 and I still haven't received one of the chests of drawers (which is in fast delivery on the store's website) so far no one has contacted me, this is my first and last purchase from this store”

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Posted 2 years ago

“I have 2nd time experience with Msofa ,1st time I was extremely happy with new sofa corner bed 2 nd unfortunately far from that. After new sofa arrive I notice som abnormalities in the construction of the sofa unfortunately help center ignore my complain becous don't have insurance. Sleep area manufacturing fault no chance to sleep comfortably with gap 6cm between seats and folding area . Last time placed order a d will no recomend for frend any more sorry. Verry disappointed 😞”

Helpful Report

Posted 2 years ago

“I am very disappointed with the recent service. I have placed an order and got email with delivery date and time which wasn't suitable for me, and I wanted to reschedule my delivery. I was aware, that I could only do it once. I have put the details requested to reschedule the delivery and next day women from call centre/customer service department called me and simply said that I have to accept the date I was offered as she cannot tell me when the next delivery in my area will be!!!!???? I was pushed to accept the date and time even that I have explained that I would be after 12 h night shift on that morning and my husband will be away so I would have to pay extra for upstairs delivery.I wasn't given an option and as an explanation why I cannot choose another day for the delivery I was told that because the warehouse/company is somwhere up north they don't do delivery very often to the south part of the country where I live. It's very bad especially when there is a home delivery (without the distance restrictions) available and I have paid for it !!!! When I have asked the delivery team how often they do delivery around my area they said ,that they are travelling to the area at least once a week. I am hoping ,that customer service at the customer department will be imroved and be at least satisfactory as the delivery/drivers with professional manners . I”

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Posted 2 years ago

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better MSOFAS

Posted 2 years ago

“My sofa was delivered two weeks ago. After one week I have received another text asking me to accept deliver time . I could not understand what was going on … I thought was a mistake and I wrote a message into the system . After one day I was contacted by the team who was saying they forgot two pillows and they wanted to deliver them the following Saturday . I told them I was not at home . I have suggested to leave at the concierge. Despite that the following Saturday I was called two times insistently while I was working and could not answer. When I went home nobody left the pillows . How they can expect to deliver additional items that they forgot to deliver when it shouts them and clearly not following any instruction.”

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Posted 3 years ago

“Communication with reference delivery, deposit was non existent and no Communication within the office. Promises never kept.”

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Posted 3 years ago

Good afternoon, Thank you for your feedback. I can see in the system you were offered a discount for all the inconvenience. For this specific model, the waiting time can take up to 10 weeks. As all the information are on our website and also in the email which you have received after purchasing the sofa. Thank your time. MSOFAS

Posted 3 years ago

“Scratch on sofa. Another part not clicked in.”

Helpful Report

Posted 3 years ago

We're sorry to hear that you had a negative experience with Msofas. We would like to know more about the issues you faced and if we can do anything to help. Please write to us at support@msofas.co so that we can improve our service for future customers.

Posted 3 years ago

“Simply bad quality”

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Posted 3 years ago

“Although the desk was slightly cheaper than elsewhere, it took over 7 weeks to be delivered. It appears Msofas act as an agent for a furniture company in Poland. When my desk eventually arrived the assembly instructions were in Polish only and none of the parts were numbered. It was a nightmare to assemble this way, and I had to follow small sketches. The desk when eventually assembled is a nice looking desk, but I have to ask myself was 8t worth waiting that long???”

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Posted 3 years ago

“Asked to return sofa, it took 3 weeks to collect it, which is inconvenient but I understand it can take time. Policy states that you should receive a refund in 14 days, today is day 16 and still no refund or any communication from their side.”

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Posted 3 years ago

Good afternoon, Thank you for the review. Please accept our apologies for the delay with the refund. I can confirm the refund has been made to your account a few days ago. Once again sorry for any inconvenience. Msofas

Posted 3 years ago

“The material is threading only had it 3 weeks handling been sat on.”

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Posted 3 years ago

“quick turn around for order and delivery. Poor communication and turn around in receiving refund for sofa i did not like as the colour was a totally differnt colour to the one advertised and sold”

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Posted 3 years ago

“The overall buying experience was very good, the Customer Service team was responsive, the delivery was within the agreed lead time. Unfortunately the sofa itself it's very uncomfortable. I have purchased a Candy Sofa without testing ir seeing it and now I wish I haven't .”

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Posted 3 years ago

“This is a difficult review..l have taken a couple of weeks to summarize my view .....design is great...the quality of build and manufacture great.....but comfort ?!!..hard as rock..l can't even imagine why the supplier would think this a sofa anyone could relax on..maybe the super high density foam that used against board and not sprung in anyway may soften in a year or two !!! I suppose l will have to wait and see..”

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Posted 3 years ago

“the sofa has a defect”

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Posted 3 years ago

“Damage place”

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Posted 3 years ago

“Everything went quite smooth since start of the purchase. However, customer service wasn’t really great. The women who dealt with my case wasn’t very polite but She was very helpful anyway.the delivery came within two weeks which was ok. The delivery man who came to our house wanted us to do a lot of works before they can move in the sofa which was not expected. The guy failed to show us how the sofa bed mechanics work which lead to a big problem afterward. The bed was very hard to pull and tuck in. First I had problem of pulling it up and o asked customer service. A guy was then contacted me very promptly which I appreciated . However he was then again not very polite and thought I was yelling at him which I was not and things got pretty bad afterward without anything got sorted. I was then figured out how to pull the sofa out and I was then having another trouble to put the bed back into the sofa. The main reasons of all these problem was because the sofa wasn’t built very neatly and was slightly out of the shape so it made it harder to pull in and out of the sofa. I did ask if they check everything work perfectly before they came but they refused to answer me this question but only saying it’s an ex display. However ex display isn’t a faulty item . They did say it’s got no problems at all when I placed the order . But the second customer service which I asked about the sofa bed mechanics refused to answer me if the sofa bed was being checked before they leave the factory. I doubt it has been tested otherwise this problem could be easily noticed as it’s not just pull in and out of the sofa. There is a little angle that went slight out of the line so we had to push very hard or pull very hard to make it work which I don’t think it should suppose to be like that as you can see the line wasn’t straight . So overall I am a bit disappointed and I should have checked their review on the website before I bought it. So just be aware if you are going with m sofas , their customer service is the part that needs to watch out with. However their sofa is good so far but the faulty party was another thing that’s hard to avoid with online purchases. Next time I will stick with DFS perhaps.”

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Posted 3 years ago

M Sofas Limited is rated 4.7 based on 3,666 reviews