M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.72

4.7 Rating 3,666 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 22nd February 2025

Alicja Dabro****

M Sofas Limited 5 star review on 1st February 2025

SUE B****

M Sofas Limited 5 star review on 30th January 2025

Paulina Bu****

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the company dealings. I ordered a Fabio corner sofa bed through fast delivery. It was delivered on time but had damages which I showed to driver. He refused to take it away, saying that I should call company next day. I had paid in full and the company deducted 15% even though the product was damaged. The 15% was told beforehand to be the deduction, if I changed my mind - not after company delivering a faulty item after online sale! I have found the customer services very high handed in their approach with little empathy or understanding of customer's perspective. I ordered replacement sofa which arrived after 2 months. It is not made to order specifications. The shade of fabric is light blue instead of grey shade that was specified. Driver presented me with an invoice of twice the amount that was due to pay. This time driver wanted to take the sofa away when I refused to pay. No one from the company in UK was contactable even though the website flashed proudly that we are open till 9 pm. I have asked for the swap with correct shade of the order at the same time and no further deductions of 15% in the name of company policy! Hard to trust online companies.”

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Posted 1 year ago

“The sofa came in poor quality and damaged. I asked for replace it, but they did not. Delivery was made at 22:00. So we found damages only next day when we unwrapped it”

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Posted 1 year ago

“Nie jestem zadowolony dostałem nie to co zamówiłem.”

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Posted 1 year ago

“Sofa only looks not bad but to seat on it not comfortable becouse its very hard also where is back rest ach side has very sharp adges few time was to painfull leanon and you can feel frame feel like on wooden pallets shut be more soft not recomend to buy. "Arrata corner sofa"”

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Posted 1 year ago

“Product delivered substantially with color difference and company points to shading as responsible. Which it clearly isn't.”

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Posted 1 year ago

“Delivery takes to long for example if tell you delivery 3-8 weeks definitely 8 weeks ,when I send email personal very rude table come broke now all ready 2 weeks still nothing done I just recall money from my bank I don’t recommend this company”

Helpful Report

Posted 1 year ago

“See attached. This happened just 3 weeks after purchasing, please advise.”

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Posted 1 year ago

“Stay away from this company, customer support is absolutely terrible. Our sofa come with manufacturing defect(long arm rest on corner sofa is moving and making noises like old used furniture). After 3 min of dealing with them and one attempt of fixing which ended unsuccessful any way, they said this is normal for furniture🤣. So the question is why they try to fix it if it’s normal?! Our 5 year old sofa from DFS didn’t make any noise just seat wasn’t comfortable anymore. See on videos and tell me if this is normal😂 This is the way how this company facing complaints from customers.”

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Posted 1 year ago

“I have a very bad experience and very poor costumer experience with M SOFAS, I bought a corner sofa which were dropped at a resedential corridor as they would deliver to door even I had a lift! • when I opened first pack was already damaged, • second pack damaged too When I contacted they said it’s not our problem. Extremely disappointed by them. I asked them I am not happy this has happened I need solution. I asked for either replacement sofa or full refund, they ignored it just send 1 panel replacement but the rest of damages I have to leave with it. They are a Waste of time I do not recommend. Find someone who takes care of costumers.”

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Posted 1 year ago

Good afternoon, Upon reviewing your account, I would like to inform you about an additional service we offer for delivery to upper floors. We understand that certain locations may require extra assistance, and therefore, we provide an Upper-Floor Delivery option at an additional cost of £39.00. This service includes our drivers bringing the sofa upstairs, unpacking it, installing it, and reporting back to us if there are any damages. It's important to note that by signing the documents, you acknowledge taking full responsibility for any damages incurred during the delivery process. We highly recommend reviewing all documents thoroughly before signing to ensure understanding of the terms and conditions. On Saturday, January 13th, you have contacted us to inform us about the damages. We promptly responded to you on Monday, January 15th, explaining the details of the documents you signed. As a goodwill gesture and to address your concerns, we have arranged for the exchange of the front panel, which you indicated you were happy about.

Posted 1 year ago

“I received the sofa with bugs on it, when I contacted MSofa they rejected the claim and did not resolve it.”

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Posted 1 year ago

Dear Customer, We are truly sorry to hear about the unfortunate experience you and your child have had. At Msofas, we take such concerns very seriously and assure you that every effort is made to ensure our customers receive products of the highest quality. We would like to clarify that all our sofas are brand new and go through a rigorous quality control process before being dispatched. Bed bugs are commonly associated with unclean conditions and are often found in used furniture or bedding. However, it's important to understand that brand new furniture, such as those sold at Msofas, is highly unlikely to be infested with bed bugs for a few key reasons. Firstly, bed bugs are not part of the manufacturing process. Our furniture is made in clean, controlled environments where pests like bed bugs have no access. Secondly, all our furniture undergoes rigorous quality control measures, including comprehensive inspections and cleaning procedures, before they're dispatched to our customers. This ensures that our products are free from any kind of pests or infestations. Lastly, our brand new furniture is packaged securely to prevent any external contaminations during transit. The packaging materials and methods we use make it extremely difficult for bed bugs to infiltrate and infest our furniture. Therefore, the odds of our brand new furniture being infested with bed bugs are highly unlikely. However, we understand your concern and frustration. We highly recommend engaging a pest control professional to identify the source of the infestation and treat it accordingly. Best Regards,

Posted 1 year ago

“Got My sofa very fast, about 3 days. The quality of the material is not bad, but the sofa cushions are very firm. When you sit on it it reminds me of train seats. I am returning it and the company charges me 15% of the price for that despite the fact they are an online shop and have only one showroom and you can see the product until it arrives and you pay for it.”

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Posted 2 years ago

“bought a cupboard which looks nice but in the description did not say you need to hang it on the wall, if a person is not allowed to make any holes on the wall it makes very difficult when you get this surprise after the delivery and you read the instructions”

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Posted 2 years ago

“The professionals came and destroyed my walls. The customer services just said: we regret to inform you that, at this time, we are unable to offer compensation for the wall scratches The damages on my walls are for approximately £500 - multiple walls in my corridor are scratched. This is not the kind of company that cares about anything damaged by their "professionals". Even more they tried accusing us and justifying their actions by making up a story about verbal abuse. Just because my wife was emotional and asked them how it is possible to damage our property and act in such an impudent way. The drivers didn't even say a single sorry! It was clear why - because this is the official policy. Beware property owners!”

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Posted 2 years ago

“Very uncomfortable sofa,it is impossible to sleep on it you will get a bad back pain.The quality of the material is very poor.If something is not right with the sofa you will not be able to return it and get the money back,the delivery driver said that if returned you will get just 50% of the price.I will definitely not recommend.”

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Posted 2 years ago

“I expected much more”

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Posted 2 years ago

“Quality is really poor. I ll never buy again … See the picture after using once”

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Posted 2 years ago

“I'm very disappointed with how misleading the colours are on the website compared to reality. The company also failed to provide a solution despite their satisfaction guarantee. So BEWARE and perhaps try to do more research and find your 'dream sofa' elsewhere.”

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Posted 2 years ago

Dear Customer, We're really sorry to hear about your recent experience with us and we greatly appreciate you taking the time to share your feedback. We understand that the colours of our products did not meet your expectations when compared to how they appeared on our website. We are aware that due to variations in screen settings and devices, colours can sometimes appear different online. This is why we offer free fabric samples before finalizing a purchase, so that our customers can get a true sense of the product's actual colour. In regards to customer service, we're really sorry to hear that it didn't meet your expectations. We take such feedback very seriously and we're continuously working towards improving our customer service standards. Best Regards,

Posted 2 years ago

“It is untrustworthy company , I have a lots of problems with them”

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Posted 2 years ago

“My sofa has arrived damaged, when I emailed to Msofas they simply said thats my issue now. They also left the rubbish behind, and now they just not answering anymore. Never apologised or try to help with the probelm. Wouldn’t recommend it!!!!”

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Posted 2 years ago

“Damaged my property and not accepting reliability.”

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Posted 2 years ago

M Sofas Limited is rated 4.7 based on 3,666 reviews