M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.72

4.7 Rating 3,666 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

Write Your review

Tell us how M Sofas Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

M Sofas Limited 5 star review on 22nd February 2025

Alicja Dabro****

M Sofas Limited 5 star review on 1st February 2025

SUE B****

M Sofas Limited 5 star review on 30th January 2025

Paulina Bu****

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sofa arrived damaged. Driver took pictures but they ever bothered to bring a new one. Why should them bother, they been paid? Not recommend at all!”

Helpful Report

Posted 2 years ago

“On the website the sofas looks nice but i was disappointed when we dispatched and assembled it,the colour wasn't nice at all and looks cheap, at the bottom you can see the poor quality of the wood,not what i was expected. Not recommended”

Helpful Report

Posted 2 years ago

“It wasn’t pick as on the photo , Assamble wasn’t done , I came to the house and boxes are in the middle of the room, while on the phone lady told me that Assamble is included !”

Helpful Report

Posted 2 years ago

“Sofa was damaged in not easy to see places. Buyers be aware, check very carefully at the delivery time, before you sighn anything.”

Helpful Report

Posted 2 years ago

“I Will never recommend this company. Last time I purchase with them. They told me 4 weeks to wait I waited 9 weeks nearly 10 weeks Let s not ever talk about the delivery... Other companies offer you help to fix legs and carry them to your apartment They let me carry the sofa on my own and told me last minute I needed to drill the legs which I don't have the machine to do it. Results the sofa still is not usable to sit on without the legs. Is on the wall of my leaving room waiting for the drill to arrive. Really bad communication with the customer. For the price I paid, this is the minimum of service you can assist with the sofa. This company is s... I am really upset with them.”

Helpful Report

Posted 2 years ago

“Extremely uncomfortable sofa. Don’t purchase from them”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with M Sofas Limited, Ilhan. We really appreciate the effort you have made to give us this honest feedback. We do have a showroom in Halifax, West Yorkshire, where you can visit our store to check the products and the comfort of the sofas. Thank you again for letting us know your experience.

Posted 2 years ago

“Very bad customer service. The sofa was damaged at delivery and they didn't offer any help to resolve the issue. I would not be using them again.”

Helpful Report

Posted 2 years ago

“Faulty product, still no reply on when they will come fix it. Also rude customer service on phone”

Helpful Report

Posted 2 years ago

“This is an honest review after using their sofa for 1.5 year. I bought a Como sofa bed in teal velvet just before Christmas 2021. I loved how beautiful it looked on the picture as well as functionality. Delivered on time, assembled by two very nice guys. Sofa used daily in the lounge, slept on occasionally, a handful of times. 6 months forward the sofa started to squeak and seats proved to be "cheaped out" during manufacturing process. I can literally feel I'm sitting on the wooden frame underneath too thin, sinking layer of foam and it's very uncomfortable to the point of back pain if sitting for too long. Emailed Msofas number of times, no reply initially, then they asked me to send a video. Not sure how would they assess the surface I'd be sitting on during the video, which I have pointed in my email reply and asked for someone to come to assess if they don't believe in what I said. No one came. Less than a year of use the folding bed mechanism broke.... Don't be fooled by lovely pictures, unless you have money to throw away. Never will I ever buy anything from Msofas again and Como sofa bed goes to the skip shortly....”

Helpful Report

Posted 2 years ago

“Sofa arrived damaged”

Helpful Report

Posted 2 years ago

“The notice period for delivery was very short. When phoning staff never gave any information. The bed part of the sofa is higher up than the actual sofa so when it's pulled out it's very uncomfortable to sleep on it's also much harder. I have to add the delivery guys were great, efficient and professional.”

Helpful Report

Posted 2 years ago

“I not happy with the service. I am waiting for the Sofa since March. Still no news when I will get the order.”

Helpful Report

Posted 2 years ago

Thank you so much Farida for taking the time to let us know about your experience with M Sofas Limited. I can see my colleague is dealing with your case regarding your order. We have also offered you 10% compensation for all the inconvenience. Once again sorry for the delays.

Posted 2 years ago

“Horrible customer service. Sofa arrived non functional, as the backrest was incorrectly attached (there was about 1.5cm offset, can be seen in a photo) so it could not go all the way down as the wood frame of the backrest was getting stuck on the wood frame of the seating part of the sofa. As this was an easy fix, I have contacted customer support about it and asked maybe I could get a small discount for going through the trouble of fixing it myself and not returning the sofa, which I could have easily done as it was non functional as it was. I got a reply that “You do have to push down the backrest while the backrest is down, as that's how the sofa bed works.” Even though in my case it was not physically possible to do so. Did not get any others replies from the company, other than multiple annoying emails, reminding to leave a review. Avoid if you can, because if you will have problems with the order, they won’t cooperate with you.”

Helpful Report

Posted 2 years ago

“I paid extra money to get the sofas delivered in the third floor and the delivery guys insisted that the sofa would not go through the stairs. I ended up taking the sofa myself upstairs and Msofas refused to refund the delivery money.”

Helpful Report

Posted 2 years ago

“I ordered a sofa bed it arrived at expected time but the sofa is in two different shades I'm not happy with it at all,waited quite long time for it”

Helpful Report

Posted 2 years ago

“Delivery wasn’t on time Very late”

Helpful Report

Posted 3 years ago

“Very poor sadly, I asked them to do something, I gave them the opportunity and therefore I have to be honest, as response was terrible and certainly not customer focused. Sofa is full of wrinkles, love the shape and size but quality very poor, I have had several sofas and never one that looks like this.”

Helpful Report

Posted 3 years ago

Thank you so much, Isla, for sharing your feedback with us. We appreciate you taking the time to let us know about your experience. We are sorry to hear that the sofa you received from us has wrinkles and did not meet your expectations in terms of quality. We apologize for any inconvenience caused and we really want to make things right. Can you please tell us more about the issues that you faced so that we can look for a solution and make your experience better in the future?

Posted 3 years ago

“We got order with out whell for sofa”

Helpful Report

Posted 3 years ago

Good afternoon, Could you please confirm if you have reported this issues to our customer service? Thank you MSOFAS

Posted 3 years ago

“the worst communication with customers, from 3-6 weeks of waiting I ended up receiving after 11 weeks !”

Helpful Report

Posted 3 years ago

“The sofa was fantastic, the delivery team were very friendly and helpful. HOWEVER the company took forever to deliver the sofa, they use a weird system where they only deliver to your area when they have enough deliveries to go to your area. The customer service is very rude and extremely unhelpful, I dealt with someone that should not be in a customer service role.”

Helpful Report

Posted 3 years ago

M Sofas Limited is rated 4.7 based on 3,666 reviews