M Sofas Limited Reviews

4.7 Rating 3,666 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 22nd February 2025

Alicja Dabro****

M Sofas Limited 5 star review on 1st February 2025

SUE B****

M Sofas Limited 5 star review on 30th January 2025

Paulina Bu****

889

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect sofa and fast delivery”

Helpful Report

Posted 1 year ago

“Avoid this company, do not buy anything from this company!!!! If you don't want to lose money, time from your life and most importantly your health. Msofas sells dirty, cracked sofas and a sofas with color defects. They do not respect the terms and conditions on their site, they are very bad customer service who lie and do not respect the rights of customers, Msofas refused to check the sofa and also refused to contact the manager or director. They didn't want to come for a defective sofa and made it even more difficult to get a full refund.”

Helpful Report

Posted 1 year ago

“Very disappointed with the company dealings. I ordered a Fabio corner sofa bed through fast delivery. It was delivered on time but had damages which I showed to driver. He refused to take it away, saying that I should call company next day. I had paid in full and the company deducted 15% even though the product was damaged. The 15% was told beforehand to be the deduction, if I changed my mind - not after company delivering a faulty item after online sale! I have found the customer services very high handed in their approach with little empathy or understanding of customer's perspective. I ordered replacement sofa which arrived after 2 months. It is not made to order specifications. The shade of fabric is light blue instead of grey shade that was specified. Driver presented me with an invoice of twice the amount that was due to pay. This time driver wanted to take the sofa away when I refused to pay. No one from the company in UK was contactable even though the website flashed proudly that we are open till 9 pm. I have asked for the swap with correct shade of the order at the same time and no further deductions of 15% in the name of company policy! Hard to trust online companies.”

Helpful Report

Posted 1 year ago

“Great customer service by delivery team, nice sofa much better than expected good quality in person.”

Helpful Report

Posted 1 year ago

“I received samples of the sofa colour , definitely get what we like. Very pleased with the sofa and excellent service. Thank you!”

Helpful Report

Posted 1 year ago

“Sztywniutki serwis, elegancka obsługa pozdrawiam”

Helpful Report

Posted 1 year ago

“Very satisfied with the order. I was recommended by a family member I can say now they are fantastic and committed people. Their delivery team are extremely professional and hardworking. You guys deserve more than a five-star rating. Keep up the good work you guys are champs.”

Helpful Report

Posted 1 year ago

“Very satisfied with the service. A lot of fabrics to choose from, responsive customer service. Just make sure measure all hallways/lifts/spaces and confirm with the business that it will be possible to deliver your chosen sofa.”

Helpful Report

Posted 1 year ago

“If you want to see how difficult it was to buy this armchair please see my emails I think it took about 26 emails to understand what \I was getting. I thought in the end I was buying a Beige/Tan coloured armchair but it arrived Choco coloured ?? I cant remamber seeing this on the actual webpage I was buying from. Ive kept the chair anyway and find it of good quality.”

Helpful Report

Posted 1 year ago

“M Sofa are great! Very easy and smooth all the way through. Good communication and keep you updated from the moment you place your order till you have the product. High quality for a good price. Delivery was very easy, Thomas and Dawid were polite and fitted the sofa in no time! Thank you guys. Happy with the purchase!”

Helpful Report

Posted 1 year ago

“sofa is of excetional quality, would buy again and recomend to anyone”

Helpful Report

Posted 1 year ago

“Had an amazing experience with the two lovely gentlemen that delivered the sofa am sorry can’t remember the names. The sofa itself is very comfortable and comfortable, colour is even better than I expected. Am in love my new purchase”

Helpful Report

Posted 1 year ago

“Excellent service! Sofa it's looks better that I was imagine and is very comfy. Fab!!!”

Helpful Report

Posted 1 year ago

“Great service great wonderful sofa very happy”

Helpful Report

Posted 1 year ago

“The sofa came in poor quality and damaged. I asked for replace it, but they did not. Delivery was made at 22:00. So we found damages only next day when we unwrapped it”

Helpful Report

Posted 1 year ago

“Perfect🤩++++”

Helpful Report

Posted 1 year ago

“Very good customers service. Easy and quick response. Happy with purchase”

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Posted 1 year ago

“Is very good product”

Helpful Report

Posted 1 year ago

“Good and easy buy a sofa online good price and 2 year 0,% interest”

Helpful Report

Posted 1 year ago

“bardzo dobry servis , chlopaki z dostawy bardzo pomocne”

Helpful Report

Posted 1 year ago

M Sofas Limited is rated 4.7 based on 3,666 reviews