M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.72

4.7 Rating 3,666 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 22nd February 2025

Alicja Dabro****

M Sofas Limited 5 star review on 1st February 2025

SUE B****

M Sofas Limited 5 star review on 30th January 2025

Paulina Bu****

889

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professionals! And love the sofa!”

Helpful Report

Posted 1 year ago

Dear Florina, Thank you so much for your amazing 5-star rating of M Sofas Limited! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. Warm regards, M Sofas Limited

Posted 1 year ago

“It is very comfortable and delivery was good but customer service could be a bit better in the way they communicate with customer.”

Helpful Report

Posted 1 year ago

Dear Anna, Thank you so much for rating M Sofas Limited with 4 stars! We sincerely appreciate your feedback and support. We are thrilled to hear that you find our sofa very comfortable and that the delivery process met your expectations. This means a lot to us as we strive to provide both quality products and excellent service to our valued customers. Best regards, MSOFAS

Posted 1 year ago

“Happy with sofa, after finding defect, was replaced with new part of sofa.”

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Posted 1 year ago

“customer service is poor and so is the quality of these couches. Appalled by the customer service, absolute scam”

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Posted 1 year ago

“Excellent sofa, just as described and fits great in my home. Very happy with the service at delivery and the quality of the product! Thanks”

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Posted 1 year ago

“Great service and fantastic quality sofa”

Helpful Report

Posted 1 year ago

“I feel it is my duty to warn others about the absolute disaster of an experience I've had with this sofa company. If I could give them zero stars, I would. Do not waste your money here unless you're happy with receiving a sofa that looks like it was stitched together by a child, treated like you're the problem when you reach out for help, and disrespected by a company that has zero regard for consumer rights or basic customer service. The material is completely bunched up in places – it looked as though someone with absolutely no sewing experience had stitched it together. The fabric was pulled tight in some areas, and loose and wrinkled in others, creating an uneven, cheap, and ugly finish. It’s honestly embarrassing to have in my living room. If I wanted a sofa that looked this badly put together, I could have tried making one myself at home with a needle and thread – and probably done a better job! But it didn’t stop there. Upon unboxing, I noticed a huge blue mark on the main base of the sofa. The stain is impossible to miss, and it looks as though someone smeared ink across the fabric. How this passed any sort of quality control is beyond me. This is supposed to be a brand new sofa, and it arrived looking like a second-hand reject from a clearance sale. The fabric also has strange, permanent lines that run across the material, and no amount of smoothing, cleaning, or adjusting will get rid of them. These marks make the sofa look even cheaper than it already does. And if that wasn’t bad enough, the comfort level of the sofa is nonexistent. It’s like sitting on a slab of concrete There is zero give, zero softness, and zero comfort. This sofa is so hard and uncomfortable that you physically cannot relax on it. Horrific Customer Service – No Accountability Of course, after realising that the sofa was faulty and not as advertised. I immediately contacted customer service, hoping they would acknowledge the faults and do the right thing by offering an exchange or a refund. Boy, was I wrong. I received a dismissive email telling me that they had “spoken to the manufacturer” (whoever that might be) and the manufacturer does not believe the sofa to be faulty. Let me get this straight – there is literally a blue stain on the sofa, bunched up, poorly sewn fabric, and strange lines across the material, and they have the audacity to tell me it's not faulty? Are they serious?! Not only do they refuse to acknowledge the visible defects, but they have also made it clear that they are not prepared to do anything about it. No refund. No exchange. No help whatsoever. They don't care about their customers or about selling faulty, subpar products. This company is openly breaking UK consumer rights laws. Under the Consumer Rights Act 2015, if a product is not as described, not fit for purpose, or of unsatisfactory quality, consumers are entitled to a refund, repair, or replacement. Clearly, this sofa is none of those things. Yet, this company is acting as if the law doesn't apply to them. They have no shame in selling faulty goods and ignoring the rights of their customers. To say I am disgusted with this company would be an understatement. They are unhelpful, dismissive, and completely unethical. Not only are they selling poorly made, defective products, but they are also flouting the law and refusing to take any accountability. I will be taking this issue to small claims court, and I will be filing a chargeback with my bank. I am determined to get my money back, and I refuse to let this company get away with their shocking business practices. To anyone considering buying from this company, please do yourself a favour and DON’T. Save your time, money, and sanity. They don’t care about you, and they don’t care about selling quality products. There are far better companies out there – ones that actually respect their customers and follow the law. This company should be ashamed of themselves.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to share your feedback. We're sorry to hear that you are not completely satisfied with your recent purchase. We would like to clarify a few points to ensure that our customers have the best experience possible. As with any product images on our website, the photos are catalogue pictures intended to provide a general idea of the design and style. While we strive to represent our products as accurately as possible, there may be slight variations in appearance due to different factors such as lighting and screen settings. To help our customers make the most informed decision, we invite everyone to visit our showroom in Halifax. Here, you can see and feel the quality of our sofas in person and explore the range of materials available. Our team is always happy to assist with any questions or concerns you may have prior to placing an order. We understand that comfort is a very personal matter, and what may be comfortable for one person might not be for another. Unfortunately, this is something that we cannot predict with certainty. To ensure our customers have all the necessary information before making a purchase, we clearly state in our terms and conditions that bespoke sofas cannot be returned. This policy helps us maintain the highest standards of quality and customization for each order. We have thoroughly reviewed the sofa you selected, and we can confirm that it meets all our manufacturing standards. Sincerely, William Msofas Customer Support

Posted 1 year ago

“Great communication with custumers”

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Posted 1 year ago

Thank you so much for taking the time to rate M Sofas Limited with four stars! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Thank you once again for your kind review and for choosing M Sofas Limited. Best regards, M Sofas Limited

Posted 1 year ago

“Highly recommend, very cozy, massive and beautiful sofa. Very satisfied”

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Posted 1 year ago

Thank you so much for your generous 5-star rating of M Sofas Limited! We greatly appreciate your kind words and are thrilled to hear that you had such a positive experience with our products. Warmest regards, M Sofas Limited

Posted 1 year ago

“Beautiful sofas , great quality for affordable prices. I'm in love with my green velvet sofa bed.”

Helpful Report

Posted 1 year ago

Dear Sylwia, Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and are thrilled to hear that you are in love with your green velvet sofa bed from M Sofas Limited. Once again, thank you for choosing M Sofas Limited and for your kind words. We hope to serve you again in the future! Kind regards, M Sofas Limited Team

Posted 1 year ago

“I am very happy with my new sofa, and the service was excelent too.”

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Posted 1 year ago

Dear Rute, Thank you so much for your outstanding 5-star rating of M Sofas Limited! We truly appreciate your kind words and recommendation. We are ecstatic to hear that you are very happy with your new sofa and that our service was excellent too. It brings us immense joy to know that we were able to meet your expectations and provide a satisfactory experience. Best regards, MSOFAS

Posted 1 year ago

“Love our new sofa! Looks even better than the pictures and really comfortable”

M Sofas Limited 5 star review on 7th August 2024

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of M Sofas Limited! We truly appreciate your kind words and are thrilled to hear that you love your new sofa. It means a lot to us knowing that it looks even better than the pictures and provides exceptional comfort. Best regards, M Sofas Limited

Posted 1 year ago

“Excellent sofa and customer service. Would highly recommend them”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of M Sofas Limited! We truly appreciate your kind words and recommendation. Best regards, M Sofas Limited

Posted 1 year ago

“The sofa is comfy and the perfect colour to match the lounge. The delivery service and delivery staff was excellent also.”

Helpful Report

Posted 1 year ago

Dear Caitlin, Thank you so much for your fabulous 5-star rating of M Sofas Limited! We are thrilled to hear that you are loving your new sofa and that it not only provides comfort but also matches perfectly with your lounge. We also appreciate your kind words about our delivery service and staff. We take great pride in ensuring a smooth and exceptional delivery experience for our customers, and it's wonderful to know that we met your expectations. Warm regards, M Sofas Limited Customer Support

Posted 1 year ago

“Fantastic service, fast delivery and you get what you expect, no surprises.”

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Posted 1 year ago

Thank you so much, Kelly, for your outstanding 5-star rating of M Sofas Limited! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with us. Our team takes pride in providing excellent service and ensuring fast delivery, as well as exceeding your expectations. Thank you once again for choosing M Sofas Limited. We look forward to serving you in the future! Kind Regards MSOFAS

Posted 1 year ago

“Great choice of sofas and we love our new sofa!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a 5-star rating for M Sofas Limited. We really appreciate your kind words and are thrilled to hear that you had a great experience with us. We're glad that you were satisfied with our wide selection of sofas, and we're especially pleased to know that you love your new sofa. It means a lot to us that we were able to provide you with a product that meets your needs and preferences. Best regards, MSOFAS

Posted 1 year ago

“Sofa is very good. Good quality. Fast delivery. its worth for money.”

Helpful Report

Posted 1 year ago

Dear Rajeshkumar, Thank you so much for rating M Sofas Limited with 5 stars! We really appreciate your feedback and are glad to hear that you are satisfied with our products. Our team works hard to provide the best quality sofas with fast delivery, and it's always rewarding to know that our customers feel they are worth the cost. Thank you again for your review and for choosing M Sofas Limited! Best regards, MSOFAS

Posted 1 year ago

“Super fast delivery, great delivery guys helped get it in and put it together. Took the rubbish. Quality product. Very happy.”

Helpful Report

Posted 1 year ago

Dear Andrew, Thank you so much for giving M Sofas Limited a 5-star rating! We are thrilled to hear that you had a positive experience with us. We truly appreciate your kind words and are glad that our delivery team provided excellent service by ensuring a super-fast delivery, assembling the furniture, and even taking away the rubbish. We strive to go above and beyond for our customers and it's wonderful to know that you are pleased with the quality of our products. Once again, thank you for your fantastic review and for choosing M Sofas Limited! Best regards, Customer Support Team

Posted 1 year ago

“Great quality very very comfortable sturdy and well made”

Helpful Report

Posted 1 year ago

Dear Aaliyah, Thank you so much for taking the time to give us a 5-star rating for M Sofas Limited! We truly appreciate your support and are delighted to hear that you found our products to be of great quality. Your kind words about our sofas being very comfortable, sturdy, and well made mean a lot to us. We strive to provide top-notch furniture that exceeds our customers' expectations, and your positive feedback reassures us that we are on the right track. Warm regards, M Sofas Limited

Posted 1 year ago

“Very comfy sofa bed”

Helpful Report

Posted 1 year ago

Dear Magdalena, Thank you so much for taking the time to leave us a 5-star rating! We really appreciate your support and are thrilled to hear that you are happy with your purchase from M Sofas Limited. We are delighted that our sofa bed has provided you with the comfort you were looking for. Your satisfaction is our top priority, and we strive to offer high-quality products that exceed your expectations. Thank you once again for choosing M Sofas Limited. We look forward to serving you again in the future. Best regards, MSOFAS

Posted 1 year ago

M Sofas Limited is rated 4.7 based on 3,666 reviews