M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.72

4.7 Rating 3,666 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 22nd February 2025

Alicja Dabro****

M Sofas Limited 5 star review on 1st February 2025

SUE B****

M Sofas Limited 5 star review on 30th January 2025

Paulina Bu****

889

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sofa very nice, big and comfy 👌 I would really recommend delivery quick and guys help to move sofa in Perfect service”

M Sofas Limited 5 star review on 25th July 2024

Helpful Report

Posted 1 year ago

Dear reviewer, Thank you so much for taking the time to give us a fabulous 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you found the M Sofas Limited experience to be excellent. We are absolutely delighted that you found our sofas to be very nice, big, and extremely comfy. Your recommendation means a lot to us! Moreover, it's fantastic to know that our delivery was speedy and that our team was helpful in moving the sofa for you. Providing a perfect service is what we strive for, and we are thrilled to hear that we met your expectations. Best regards, M Sofas Limited

Posted 1 year ago

“Worst! I bought the corner bed sofa Neptun on 7th January 2024. This has arrived on 10th February 2024. After couriers left I realised the sofa was faulty. Next day on the 11th I contacted the costumer service, providing photos of the fault and explanation of it. After three days they responded and offered to change it for a another new sofa (which was great). New sofa arrived on 21th March. This was faulty again. I saw the fault directly when couriers delivered the sofa and I told them about. They agreed that something was wrong but suggested to contact costumer service. I did so the next day on the 22th, again providing explanation and photos of the faults. They asked more details of the faults and a video, which I provided. Although, the faults were evident and were seen also by the couriers at the moment of the delivery, they said they needed to carry an inspection. After a series of emails the inspection was carried on 27th April. Again the inspector agreed on the faults and reported these (and costumer service confirmed that they received it). After chasing them up again and another series of emails, on 17th of May, they offered 5% discounts (only). The faults of this soga consist of having a part of the front side of the fabric stitched with big metal staples instead of being properly seamed and having a lateral side horizontal cut of the sofa structure tilted and not straight (1 inch and half tilted). 5% discount doesn’t sound acceptable to me considering these faults. I was willing to accept 50% discount or just having the sofa changed for a good one. After chasing them up again …a series of emails…and not having a response for a month, on 8th of July they offered 10% discount as solution, which as I already told them I wouldn’t and I didn’t accept as it wasn’t a fair offer. Kindly I’ve told them again that I was gonna be happy if they would just change it if they weren’t able to offer 50%. After few days on 12th they said they would let me know within 5 days “at latest”. I still haven’t heard anything. At the end, I by now paid half of the cost of sofa already (I done the finance), I am continuing to pay and I’m left with a faulty sofa and carelessly without being offered a fair solution. After all of this I contacted the finance company and ask help to them. So far I’m just (still) waiting for them too to let me know (again). I wonder whether Msofas is just holding up on time, so that more instalments are gonna be paid and they eventually will still get the money they want (for a sofa that surely is not worth this money) and get out of it like this. By the way, this was the second time I bought a sofa from MSofa.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We sincerely apologise for the inconvenience you've experienced with your ongoing case. Unfortunately, after discussing this matter with the manufacturer and arranging an inspection to assess the issue with your sofa, we determined that the defects reported were not severe enough to warrant a 50% discount. Given this, we believe the best resolution is to collect the order and proceed with a full refund. We understand that this situation has been frustrating for you, and we want to assure you that we have made every effort to resolve the problem to the best of our ability. Once again, we apologise for any inconvenience caused and appreciate your understanding.

Posted 1 year ago

“The saofa is really lovely. I also have to say that your service was amazing. I was sent images and delivery was super quick and slick. I would recommend this company.”

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Posted 1 year ago

Dear Matthew, Thank you so much for your glowing 5-star review of M Sofas Limited! We truly appreciate your kind words and recommendation. We are thrilled to hear that you find the saofa lovely and that our service exceeded your expectations. Once again, thank you for choosing M Sofas Limited. We look forward to serving you again in the future. Best regards, M Sofas Limited

Posted 1 year ago

“I bought sofa Fabio. Very good qualify and very nice aspect. Is worth all money”

M Sofas Limited 5 star review on 23rd July 2024

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Posted 1 year ago

Dear Roxana, Thank you so much for giving M Sofas Limited a 5-star rating! We really appreciate your support and feedback. It's wonderful to hear that you are satisfied with your purchase of the sofa Fabio. Once again, thank you for taking the time to share your experience. We look forward to serving you again in the future. Warm regards, M Sofas Limited Team

Posted 1 year ago

“Amazing lovely sofa and excellent service. It is worth experiencing M Sofas.”

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Posted 1 year ago

Thank you so much, Chau, for your fantastic 5-star rating of M Sofas Limited! We are thrilled to hear that you had an amazing experience with our sofas and found our service to be excellent. Thank you again for your support, and we hope to serve you again in the future! Kind Regards MSOFAS

Posted 1 year ago

“It was a long waiting time ,but delivery was smooth and the sofa has a good quality at least so far.”

M Sofas Limited 4 star review on 23rd July 2024

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Posted 1 year ago

Thank you so much for your 4-star rating of M Sofas Limited! We appreciate your feedback and are thrilled to hear that you had a smooth delivery experience. We apologise for the long waiting time, but we are glad that it was worth it as the sofa has good quality so far. Your satisfaction is our top priority, and we hope to serve you again in the future.

Posted 1 year ago

“The sofa looks great! Even better than the picture, it took about 5 weeks. The delivery guys were super quick and professional. Great experience overall.”

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Posted 1 year ago

Dear Eunice, Thank you so much for your fantastic 5-star rating of M Sofas Limited! We truly appreciate your support and are thrilled to hear that you are satisfied with your purchase. We are delighted that the sofa looks even better in person than in the picture, and it's wonderful to know that it arrived within the estimated time frame of 5 weeks. We take pride in ensuring timely deliveries to our customers. Warm regards, M Sofas Limited

Posted 1 year ago

“I am very impressed with the teams who installed and delivered. 10 stars”

Helpful Report

Posted 1 year ago

Dear Eugeniu, Thank you so much for the incredible 5-star rating you gave M Sofas Limited! We greatly appreciate your kind words and support. It warms our hearts to hear that you were impressed with our team's installation and delivery services. We strive to provide the best possible experience for our valued customers, and your satisfaction is our ultimate goal. Wishing you many more years of comfort and joy with your new sofa! Kind regards, M Sofas Limited

Posted 1 year ago

“The sofa is gorgeous, the price is good, the customer service responsive and the delivery process super smooth.”

Helpful Report

Posted 1 year ago

Dear Adrien, Thank you so much for your glowing 5-star rating of M Sofas Limited! We are absolutely thrilled to hear that you are pleased with your purchase. Warmest regards, M Sofas Limited

Posted 1 year ago

“Love my sofa, but to pay another £40 on top of £88 delivery was a bit much . The delivery drivers were fabulous couldn’t do enough for you .”

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Posted 1 year ago

“Recieved corner sofa bed. Very comfortable, bed is easy to pull out and put away. Storage is convenient.”

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Posted 1 year ago

“Had a few looks at this website but it's quite difficult to asses whether you'd like a sofa just by a picture. I came back to it because I wanted a pull out bed and specific dimensions which this company seemed to offer. Ordering was fairly painless but I did find it difficult assessing the colours in small jpegs so had to order some samples which came fairly quickly. Ordered sofa, used the finance option which was fairly painless. And then it went quiet for a bit. No real way of checking on status until you get an email out of the blue to select delivery date. Two chaps turned up within the alloted time frame (albeit, they work late) and the sofa was in place and rubbish all gone in around 30 mins. They were polite and courteous, taking shoes off as needed. Moment of truth, sat on sofa and yeah, it was fine. A little stiff but it had a pull out bed, and built in storage for duvets and pillows. Perfect. Well, if it had cup holders for the kids but that wasn't an option. All in all, a great experience.”

Helpful Report

Posted 1 year ago

Dear Jack, Thank you so much for taking the time to leave us a 4-star rating! We greatly appreciate your feedback on your experience with M Sofas Limited. It's fantastic to hear that our delivery team arrived within the allotted time frame and efficiently set up your sofa while being polite and courteous. We're glad that the sofa met your expectations, even though it was a little stiff. The pull-out bed and built-in storage sound like great features. We appreciate your suggestion for cup holders and will take that into consideration for future enhancements to our product range. Thank you once again for choosing M Sofas Limited. We hope to serve you again in the future and provide you with an even better experience. Best regards, The M Sofas Limited Team

Posted 1 year ago

“very nice couch, and made on time.”

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Posted 1 year ago

Thank you so much for taking the time to rate M Sofas Limited with four stars! We really appreciate your feedback and are thrilled to hear that you had a positive experience with us. If you have any further comments or suggestions, please do not hesitate to reach out. We value your input and are always looking for ways to improve. Thank you once again for choosing M Sofas Limited. We hope to serve you again in the future! Kind regards, M Sofas Limited

Posted 1 year ago

“Fantastic service”

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Posted 1 year ago

Thank you so much for giving M Sofas Limited a fantastic 5-star rating! We truly appreciate your kind feedback and we are thrilled to hear that you had a great experience with us. Warm regards, M Sofas Limited Team

Posted 1 year ago

“100% recommend 💯💯💯💯”

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Posted 1 year ago

“Amazing, sofa is as pictured. Very very pleased!”

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Posted 1 year ago

“Great service , lovely caring delivery drivers and a beautiful comfy sofa bed !”

M Sofas Limited 5 star review on 22nd July 2024

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Posted 1 year ago

“Amazing service amazing product”

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Posted 1 year ago

“Lovely, sturdy, well made sofa for a very good price. Quick and stress free delivery. Highly recommend”

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Posted 1 year ago

“Really happy with the service from the moment we ordered to the friendly delivery team that put it together for us and even took all the packaging away. Happy customer.”

Helpful Report

Posted 1 year ago

M Sofas Limited is rated 4.7 based on 3,666 reviews