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GHL DIRECT Reviews

5.0 Rating 1,738 Reviews

100 %

of reviewers recommend GHL DIRECT

Company Reviews

5.0

Based on 1,738 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About GHL DIRECT:

We pride ourselves on offering a first class and stress-free service to our customers when it comes to mortgage, insurance, pension and investment advice. We have some of the most qualified and experienced advisors in the industry. As a member of one of the largest networks in the UK, we have access to 1000s of mortgage and insurance products. We can even access deals that your own bank or building society may not offer you.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Some Buy to Let mortgages are not regulated by the Financial Conduct Authority.

Approved by The Openwork Partnership 27/06/2023

Visit Website

Phone:

0845 3700 172

Email:

leads@ghldirect.co.uk

Location:

Brightfield Business Hub,
Bakewell Road Orton Southgate,
Peterborough
Cambridgeshire
PE2 6XU

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, very professional with personal information and kept us at ease throughout the whole process.”

(Martin Oakland) - Posted 1 year ago

“She was amazing in answering all my questions due to being a first time buyer. Very quick at responding”

(Joanne Kay) - Posted 1 year ago

Thank you so much, Harley, for your 5 star rating of GHL Direct.

Posted 1 year ago

“We contacted alistair in February asking for his advice with getting a mortgage. When we had our deposit ready in April he was helpful and consistent and kept us updated every step of the way all the way up until we completed on our house in November. Couldn’t fault alistair or Emma, they were both amazing”

(Alistair Norton) - Posted 1 year ago

“Alistair absolutely spot on. Friendly helpful with every aspect and was even very helpful when a few matters arose out of out hands awhile he helped us to sort so overall brilliant.”

(Alistair Norton) - Posted 1 year ago

“Martin was really good made everything clear and got us a good fixed rate for 10 years that in this climate is brilliant. Thank uou”

(Martin Oakland) - Posted 1 year ago

“I would like to express my sincere gratitude to Scott for all his outstanding work. Scott was excellent to deal with and he went above and beyond through the entire process. Scott made everything so easy, brilliant and professional and he surely deserves more that 5 stars feedback. It s an absolute pleasure to deal with Scott. Thank you, Scott ! He is always available for help and support.”

(Scott Hamilton) - Posted 1 year ago

“Dan has been brilliant throughout our first home purchase. We’ve had clear guidance exactly what actions should be taking place at each stage of the process to ensure we had a timely completion date. We have also had really clear guidance on current mortgage rates, and Dan has looked to find us the best deal. Dan is very prompt with his responses. Highly recommend.”

(Dan Mccarthy) - Posted 1 year ago

“I have found the whole experience very helpful and stress free.”

(Dan Mccarthy) - Posted 1 year ago

“Very quick responses and were very helpful throughout the process. Very happy with the result! Thank you.”

(Joanne Kay) - Posted 1 year ago

“Very helpful & got me the best deal for my mortgage.”

(Tony Treble) - Posted 1 year ago

“I would like to say me and my daughter had great experience with Scott's help through our mortgage process. He was very quick to reply to all my question, and I received very good explanation from him, also he always one step ahead which made the process super easy. Scott communication is exelent, even I was spending long time in abroad he contacted me. He is extremely helpful and I can not recommended scott Hamilton highly enough. from start to finish he has been professional and reassuring. Thank you so much Scott”

(Scott Hamilton) - Posted 1 year ago

“As always karl gets the job done and is on hand to sort any details out”

(Karl Lawton) - Posted 1 year ago

“Simon was very helpful all through the mortgage application stages. I highly recommend him.”

(Simon Walton) - Posted 1 year ago

“I would recommend David to anyone who is looking for a mortgage! He is very professional, knowledgeable, and very responsive.”

(David Cracknell) - Posted 1 year ago

“We collaborate with Tony when we bought our house, and again this year.we contact him. Tony he never loose the time, he will check all necessary of course depends of everyone situation , for us really fast always. For us Tony is great, I really recommended Tony , He is a great person and adviser.”

(Tony Treble) - Posted 1 year ago

“Sam is very friendly and approachable. She took time to listen to exactly what I needed and then reviewed all available products to find which matched best”

(Sam Dorn) - Posted 1 year ago

“Good knowledge of mortgage markets and friendly advice over phone. Communication by email was generally poor. After what seemed an age going back on forth on providing self assessment statements due to lack of clarity on what was actually required. Only one or two mortgage rates and options would be communicated at any given time leading to lots of back and forth to explore all the costs and options, with all the questions being driven by myself rather than forthcoming from GHL. In my past experience with other providers, all of this would be clearly summarised in one email. This meant that the mortgage process took a long time. It was also not made clear at the start of the engagement that GHL could not offer rates directly with the banks. The terms of business were not shared on initial contact. Leading to me find rates on the internet which were better than GHL could offer. Even now I am unclear whether the £495 I paid for my buy to let mortgage offer gives me lifetime membership with GHL.”

(James Kurian) - Posted 2 years ago

Hi Jaideep, I am sorry that you are unhappy with the service you have received from James, one of our qualified mortgage advisers. I have spoken at length to him and I understand your case did take longer to arrange than would typically be considered normal, but I believe this was due to the complexity of your particular application and the various options being explored with and for you. I understand your buy to let mortgage was arranged by James and has now been completed and you were going to apply to your existing residential lender when you found a suitable property to purchase. Although you would be doing this directly with them, James did advise you that he would be happy to help you with the application. GHL do not offer lifetime fees, the fee charged was for arranging the buy to let mortgage and you signed a fee agreement confirming the terms prior to the commencement of the work. With regard to the rates available to us, we have access to the standard products of over 55 lenders in the UK including all the major banks and a number of intermediary exclusives. However, the majority of lenders also operate a retail network and have rates not available to mortgage intermediaries, on occasions these may be slightly better than we have access to and sometimes they are not. I appreciate that you are frustrated your application took some months, but having reviewed your case, I believe James conducted himself in a professional manner doing his best to assist you, in a time where the financial markets have been particularly turbulent. If you feel this is not satisfactory you can also complain formally by writing to Openwork who will then carry out a formal investigation into this case. Kind Regards GHL Direct

Posted 1 year ago

“Great service and communication”

(Rumi Miah) - Posted 2 years ago

“We received excellent customer service from David. He guided us throughout the whole process. Most importantly he was available for us all of the time no matter on the phone or via email which was a very important fact as all of the things were done digitally due to the COVID situation. We were first time buyers and had many confusions with little knowledge of the process and David was truly a saviour. I would highly recommend his service to anyone. thank you David & thank you GHL you help us to make our dream a reality.”

(David Cracknell) - Posted 2 years ago

“We have been using GHL for many years now and have taken quite a few products from them, always good sound commercial advice and range of providers. A friendly advisor who knows us and our situation, we have recommended to friends who have also taken their service.”

(David Horniblow) - Posted 2 years ago

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GHL DIRECT is rated 5.0 based on 1,738 reviews