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Mortgage 1st Reviews

5.0 Rating 2,165 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,165 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
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Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
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Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
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1
Anonymous
Anonymous  // 01/01/2019
Was recommended by a friend. Daniel and Beverley were extremely helpful answering all my questions and replying quickly. They made the process smooth and I had the support from them if I ever had any questions. Thank you both!
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Posted 6 months ago
Elle & Keeley were amazing, so quick to reply & got our mortgage offer in less than a week! Couldn’t recommend them enough.
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Posted 7 months ago
Jenny and Paige have been outstanding from the very start. We were recommended 1st Mortgage by a friend, although not located near us, this made no difference to the service we have received. Jenny was flexible and able to move meetings around our own busy lives and work commitments, this has made the whole process easy to manage. There were some nuanced areas of our application, the team came back in under an hour with solutions and recommendations for us to consider. We now have a perfectly fitting product which has allowed us to move to our dream home in the perfect location, thank you. I have already passed on Mortgage 1st to a friend who has a mortgage in principle within 72 hrs of calling them, another example of the fantastic service they provide.
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Posted 7 months ago
I would recommend mortgage 1st to everyone. Daniel and Beverly have been so helpful and really put my mind at ease. Always answering my questions and providing me updates without me even asking. They’ve made buying my first home so much easier and Im so grateful for them!
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Posted 7 months ago
Rachel and Keeley from Mortgage 1st, provided a brilliant service, whereby they spent time ensuring they found the best deal to suit my needs. Very grateful, would definitely recommend!
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Posted 7 months ago
Thank you Harriet for taking all the stress out of moving home for me!
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Posted 7 months ago
Craig has always been our go to on a new mortgage deal or remortgage, he advises the best deals and very intelligent in regards to keeping his eye on the open market. As we live a while away this is all done remotely and makes it easier to fit around work. He’s happy to advise help in any way always with a happy to help attitude! All dealt with very efficiently with his team, Becky has also kept us up to date every step of the way and insured we have the correct deal and all due diligence up to date. Thanks both for making this a straight forward process for us to remortgage. Great work team 🙂 Best wishes Laura
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Posted 7 months ago
Mathew and Katie were responsive and helpful every step of the way. They dealt with all of my questions and requests quickly and professionally. I am very happy with the service and support I was given.
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Posted 7 months ago
Emma & Bev provided a great service, great communication & very helpful. I will use them again without hesitation. Thank you.
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Posted 7 months ago
What an amazing person Laurel is! Helped me from start to finish, answered all my questions quickly and made the whole process easy! Would 100% recommend to everyone.
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Posted 7 months ago
Helped with every step with us securing our mortgage, any questions they where always happy to help after we secured the mortgage aswell really recommend. 100%
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Posted 7 months ago
Jenny and Kharoud were really helpful when I needed to remortgage, very professional and kept me updated through out the process. Thanks
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Posted 7 months ago
Great, efficient and fast mortgage service over the years. Highly recommended.
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Posted 7 months ago
Jenny & Preet have done a great job rearranging our remortgage and always keeping us informed of any updates. We have been clients of Jenny's for years now, she has always been brilliant and this time was no different. 100% recommend!
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Posted 7 months ago
I have been using Mortgage 1st for a couple of years now and I must say, they have made the process of remortgaging so easy. I have always liaised with both Lauren Miller and Keeley Craig, and they always go above and beyond with ensuring everything runs smoothly as possible and sourcing the best products for my wife and I. If you are looking for a mortgage advisor and a company who you can trust to offer the best possible service, look no further.
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Posted 7 months ago
Laurel did an amazing job arranging our remortgage - knowledgeable, efficient, and a pleasure to communicate with. We would 100% recommend!
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Posted 7 months ago
Excellent service. Chris is efficient, responds very quickly and gives honest, open advice
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Posted 7 months ago
Amazing service, couldn’t recommend them highly enough!
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Posted 7 months ago
Laurel is incredibly responsive in helping to understand the best options available to us for our more complicated re-mortgage. Nothing was ever too much to ask. Would highly recommend Laurel and Mortgage 1st.... fabulous!
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Posted 7 months ago
Laurel was really great to work with, very proactive and helped us get a cheaper mortgage
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Posted 7 months ago
Mortgage 1st is rated 5.0 based on 2,165 reviews