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Mortgage 1st Reviews

5.0 Rating 2,167 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,167 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Laurel is incredibly responsive in helping to understand the best options available to us for our more complicated re-mortgage. Nothing was ever too much to ask. Would highly recommend Laurel and Mortgage 1st.... fabulous!
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Posted 7 months ago
Laurel was really great to work with, very proactive and helped us get a cheaper mortgage
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Posted 7 months ago
sorted out my re mortgage and life insurance....excellent service...thankyou
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Posted 7 months ago
This is my second time using Mortgage 1st to assist with a property purchase and I have no regrets. My main contact has been Elliot both times who I cannot recommend enough. Bev has processed my mortgage and I am equally pleased with the service she has provided. I cannot fault anything - they have managed to find me the best deal for my circumstances and they respond extremely quickly, with clear information and instructions. So, so happy. ☺️
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Posted 7 months ago
Gary and Paige have worked hard on sorting a tricky mortgage port. They were very good at communicating what was required and quick to reply to my requests too. The mortgage has now been approved and so my family are looking forward to our big move in a few weeks time. Would definitely recommend 👍🏻
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Posted 7 months ago
Not really the company, but Jenny who is,as always, exemplary in her attention to detail and care for her clients. In fairness to Paula she’s also been great. Would highly recommend using Jennys services and happy to discuss in person with any potential clients
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Posted 7 months ago
Olivier was extremely helpful and guided us expertly through the remortgage process securing us the best deal possible. He was clear about all the various stages making what can prove to be quite a stressful time and we would highly recommend using his services.
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Posted 7 months ago
Laurel is brilliant - you feel like you’re in safe hands every step of the way. She’s transparent, really easy to work with and quick to respond. Highly recommend!
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Posted 7 months ago
This was my first mortgage renewal after my original mortgage with peak mortgages 5 years ago. It's great to see the business grow and maintain the same professional, friendly, and efficient mortgage service with some of the same team I orginally dealt with. Chris and Paula really made it easy and did all the work for me. I look forward to speaking to you again in two years. Thanks guys.
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Posted 7 months ago
I have been with Mortgage 1st for nearly 10 years, they are early in warning you when your current mortgage is nearing its end to give you the best opportunites to decide on what you want to do i.e. try to lower your interest rate, borrow more for renovations, or move home. They work around your busy lifestyles and you deal with the same staff member when the time comes again for remortgaging. I've been dealing with Nikki for years now and its always comforting as you feel they have your best interests at heart, its like catching up with an old mate. Another honourable mention is Keeley who deals with the legal bits, very good, no pressure and quick to answer questions. I have no intention of changing from Mortgage 1st and would wholly recommend.
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Posted 7 months ago
Laurel was exceptional throughout my re-mortgage process! Likely not her most straight forward re-mortgage, she remained calm, patient & professional throughout, which massively helped reduce my stress at a turbulent time. Would highly recommend Laurel!
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Posted 7 months ago
Nic and Nikki have been exceptional throughout every process I have needed help with. So professional, understanding and fast! With communications every step of the way. I am already a returning client after an outstanding service last year and will return again I'm sure. They are both a true asset to your company and thank you for everything you have done for me.
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Posted 7 months ago
Laurel was incredibly helpful and professional. She gave me lots of options to choose from and explained everything in “normal” language so I fully understood the process and all the options. And she kept me in the loop throughout the whole process so I knew exactly what was going on and when. Would definitely recommend to anyone!
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Posted 7 months ago
Lauren and Becky consistently provide a first class service. They are extremely knowledgeable in their field and I feel very confident that they provide us with the best fit mortgage available across the market optimising the financial position. Thank you!
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Posted 7 months ago
Nukki has been our mortgage advisor for years and I just simply cannot fault her! Our demands especially this year hace been changing faster than the UK weather and Nikki has been just so amazung and on top of everything! We really value ecerything Nikki has done for us in coooeration with Keeley who has supported us throught the process of securing our update contract. Thank you!
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Posted 7 months ago
Dale, Preet & Becky have been amazing from my initial enquiry, I was really nervous about doing this on my own, but I really had no need to worry at all with this behind me.
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Posted 7 months ago
Great team to work with! Very efficient and great communication with Lauren & Becky. Would highly recommend and will definitely use them again in the future!
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Posted 7 months ago
Absolutely fantastic team, have made sorting mortgages so easy for me, very professional and quick much appreciated.
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Posted 7 months ago
Excellent service. Both Antonia and Keeley were very helpful in my application and are credit to Mortgage 1st. I would highly recommend this company.
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Posted 7 months ago
First class service from Oliver Page and Paige Sanderson from start to finish, made the process as easy as possible with excellent communication throughout.
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Posted 7 months ago
Mortgage 1st is rated 5.0 based on 2,167 reviews