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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,499 Reviews
100 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,499 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Anonymous
Anonymous  // 01/01/2019
Excellent service. No need to worry about term expiry dates and looking for next deal. All done for you in a timely and no hassle fashion.
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Posted 9 months ago
Hollie & Sophie were both great to deal with, answered any questions really quickly and both really helpful :) thank you so much
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Posted 9 months ago
This is the my second time using Mortgage 1st and the service has been 10/10 once again. Megan has been an absolute gem and has reassured me through the whole process. Any queries I've needed, she has been on it straight away and this just made my buying process so much easier. I cannot recommend her enough
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Posted 9 months ago
Lauren was very quick to answer my many many queries and worked to get me the best deal possible.
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Posted 9 months ago
Sam and hollie both are doing amazing work to get through the mortgage and the paperwork. They are very quick and stress free. They made it very easy for me and I’m grateful to have such experts. Thank you so much guys very appreciated for everything. Thank you so much once again.
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Posted 9 months ago
Megan has been amazing in helping me find the right mortgage for my new house. Reliable, comes back quickly, streamline process, keeping everything under control and me updated. I have not moved house in 23 years, and i didn't know where to start, Megan has held my hand through the process, and stress free. I am so very grateful to have such experts, they have gone above and beyond. Thank you so much, you have made this so easy for us. We completely appreciate everything you have done.
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Posted 9 months ago
Oliver Paige and Becky Evans have been absolutely amazing through this whole process. They've gone above and beyond. Kept us in the loop at every stage and been so through, we haven't needed to ask many questions as they've had the answers all there for us before we've even needed to think about it. We couldn't have asked for two better advisors. I haven't had to wait for a reply or a call back once, I have emailed many times and both have responded straight away. Oliver has advised us though out and been completely honest with us and has made the experience so stress free and not once made us feel silly for any questions we have had. I will be passing their details on at any opportunity. If we ever move again, I will not hesitate to be in touch with Oliver and Becky. Thank you so much both, you have made this so easy for us. We completely appreciate everything you have done.
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Posted 9 months ago
Great service, easy to use, reliable and very responsive.
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Posted 9 months ago
Customer service has been fantastic from Andy and his team as ever. I have been with Andy for many years now and he always assists with all my queries. Nothing is too much trouble.
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Posted 10 months ago
Great service from Elliot and Preet. Very responsive, helpful, knowledgable and friendly. Easy to work with and saved us lots of money too.
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Posted 10 months ago
Carl Robbins & Keeley Craig are excellent. I have really appreciated both there support throughout my Re Mortgage in particular Carl. He always is extremely knowledgeable and an excellent communicator. Always puts the clients first..
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Posted 10 months ago
First class service from Lauren and Becky as ever. Very knowledgeable of the BTL market and criteria for funding which avoids a lot of time wasting. I fully trust their ability to seek out the best available rates. Thank you!
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Posted 10 months ago
5/5 for Edward, Becky and the rest of the mortgage 1st team
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Posted 10 months ago
Brilliant customer service. Andy and Paige were friendly and helpful. We are first time buyers so we had a lot of questions or needed some things explaining again and this was never a trouble! Andy is on hand at all times for anything we needed help with or any questions that we had. It's made the whole process of buying a house simple and a lot less stressful.
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Posted 10 months ago
Carl couldn’t have done more for us if he tried. I was recommended his services by a friend and I can see why. Nothing is too much and the level of detail and care is outstanding. Highly recommended and will be using him when the mortgage is up for renewal again. Thank you. Andy V
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Posted 10 months ago
As a first time buyer, purchasing a house can be a stressful and scary time, however Chris and the team have made the process from start to finish really easy, broke everything down and gave me all the advice and help I needed. Chris even went out of his way while on holiday to respond to emails, money well spent in my eyes and would definitely use again in the future.
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Posted 10 months ago
Extremely happy with Mortgage 1st. Very professional and efficient. They guided us step by step and explained all available options and gave us the best Suitable offer according to our need and requirements. Highly recommend Mortgage 1st for great Mortgage and insurance offers.
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Posted 10 months ago
Lauren Miller and Sharlene Risden were my amazing advisors. They were brilliant and sort after best mortgage rate for my situation. They were patient with me in supplying further documentation and I will recommend and use them again. They maintained communication throughout the process.
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Posted 10 months ago
Laurel has provided us with exceptional guidance and help securing our mortgage! Even though I was slow at times, she always replied promptly to emails and questions, even outside of typical office hours, I can’t thank her enough for her assistance in what can be quite a stressful process of house buying! She was very patient with me when I had some technical issues providing bank documents, and I am very grateful for all of her help. Once I’d eventually provided all of our documents I can’t believe how quickly we received our mortgage offer, we are delighted! I will be recommending her to anyone I know looking for a mortgage, and will certainly use Mortgage 1st again if/when the time comes to remortgage. Many thanks to Keeley as well for all of her help to get us through to our mortgage offer! Excellent service!
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Posted 10 months ago
Harriette Lane was our mortgage advisor and from day we knew she’d be an absolute asset to have on board. She advised on the ins and outs of the best options for us (both self employed) and secured us a mortgage that worked best. Ongoing support through the process has been amazing - quick to respond, cool, calm and collected with great experience which saw us through the stressful parts of the process. She went above and beyond for us and we couldn’t be happier!
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Posted 10 months ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,499 reviews