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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,499 Reviews
100 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,499 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Anonymous
Anonymous  // 01/01/2019
Nikki has been our mortgage advisor for 8 years now. She always give advice that is clear and easy to understand, explains any jargon and shops around for the best deals tailored to our needs.
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Posted 1 year ago
This is the second time we have used Oliver and Sharlene’s services at Mortgage 1st and it most definitely won’t be the last. Oliver is proactive, detail driven and acts swiftly to make sure your mortgage application is sent off speedily (but without cutting any corners). Oliver is experience and wise, and this experience and reassurance is worth its weight in gold. Sharlene is brilliant at helping get the application over the line, has outstanding communication and provides frequent updates as to the status of the application. This is the second of many and every future mortgage application!
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Posted 1 year ago
We had a great experience with Lauren and Keeley. They were both extremely helpful from start to finish, answering any queries we had in a timely manner. Whenever we were unsure of anything Lauren made sure to explain this very well to us as we are first time buyers. We have just had our mortgage approved and are very excited. I would definitely recommend this company and will be using again in the future.
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Posted 1 year ago
Very helpful, all advice was clear and expertly given to us, if we were ever unsure of anything it was always explained to us extremely well, couldn’t have asked for a better advisor, as first time buyers we were very unsure of a lot of things meaning we had a lot of questions, which these were dealt with immediately and always talked through and explained thoroughly meaning we felt very reassured and made the whole process very relaxing, meaning we could actually enjoy fully the whole process of buying our first home.
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Posted 1 year ago
Oliver and Sharlene have been extremely helpful, efficient and friendly during our application. As new buyers it was all very overwhelming and they both helped us understand every step and were onhand answering all of the many questions I had during the process. We have just had our Mortage approved with TSB and are very, very excited for the day we get our keys. Oliver and Sharlene are a credit to Mortage1st and I would highly recommend them and the company to anyone.
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Posted 1 year ago
Thrilled after being terrified by a huge mortgage rise when Harriette calmly and efficiently arranged a new preferential fixed rate that came day. Delighted! Thank you Harriette!
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Posted 1 year ago
Really good service. Very helpful and listened to my needs
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Posted 1 year ago
We started of our mortgage application with Joe, he was very quick in getting us a decision in principle which was great. He submitted our mortgage application for us to NatWest, however NatWest declined us as I started a new job and you need at least 6months of employment with NatWest, Joe should have known this. It was resubmitted with Halifax. We then were passed on to Keeley who stayed with us throughout the process, she was good however communication could have been better. We also had a new mortgage advisor with our new application with Halifax and was passed onto Shaun. Now we wondered why we had been passed from Joe to Shaun, it turns out Joe had left and we hadn’t been told! While having an on going application with him! Shaun was excellent, amazing communication and got us our offer very quickly. Overall they got the job done and that’s the main thing, can’t fault them apart from the lack of communication in certain aspects.
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Posted 1 year ago
Very helpful, and thorough. Quick to process everything and always willing to help.
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Posted 1 year ago
Laurel and her team have been fantastic. They have been able to make possible what no other mortgage broker has been able to do for 3 years for my property. They will go above and beyond to make sure everything is in the benefit of the client! Will def be recommending them to others and also keeping my business here for the near future!
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Posted 1 year ago
I cannot recommend Lauren and Preet enough! We had Lauren as our mortgage advisor from our first initial point of contact, as we were recommended her by a family member. Lauren is very efficient, always happy to help, also responds promptly to my endless queries! We couldn’t have bought our first home without Lauren and Preet! Thank you so much ladies! We will definitely be recommending Mortgage 1st to others!
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Posted 1 year ago
I shopped around for a mortgage broker, and in the end I chose Mortgage 1st. I dealt with Danny and Preet who are very knowledgeable, and great to talk to. I would highly recommend Mortgage 1st, they helped me buy my first home seamlessly.
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Posted 1 year ago
Danny Sykes and Keeley Craig could not have been more helpful to us as we navigated our way through to an offer we are very happy with. Good attention to detail and advice about how to achieve a successful outcome. Would definitely recommend both of them and Mortgage 1st.
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Posted 1 year ago
Always a great experience dealing with the team. Edward and Keeley were the most helpful and accommodating to all my needs and requests. It was an absolute pleasure.
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Posted 1 year ago
Keeley & Harriette made my mortgage process so simple start to finish and made it a very easy process. Thank you so much.
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Posted 1 year ago
As expected from Mortgage 1st, 1st Class service from start to finish from Edward, Shaun & Anne
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Posted 1 year ago
We very pleased with the way mortgage was deal with. They offered the best deals , took time to search for our insurance. They were quick to reply to our emails replying the same day. Explained every detail and made sure we understood processes before we signed any paperwork We glad we chose Mortgage 1 to deal with our mortgage and insurance. I will always recommend them.
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Posted 1 year ago
I had totally given up hope of getting a new mortgage. However, contacting Mortgage 1st was the best thing I have ever done. Elliot was absolutely fantastic at every stage of the process from beginning to end. His colleague Preet was also very helpful as the application progressed. I was very pleased and impressed at how quickly everything was done - stress free. I highly recommend this company they got me a fantastic deal - thank you.
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Posted 1 year ago
Fantastic service from Isla and Keeley. My current lender was keen to move me onto a new deal at a higher rate, but they found a way to keep my existing terms (which pre-date the interest rate increases over the last couple of years).
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Posted 1 year ago
A great service from Chris, who was very proactive and informative ensuring we got the best mortgage deal. Thank you!
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Posted 1 year ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,499 reviews